SlideShare a Scribd company logo
How to Personalize
Your Content to
Deliver Delight.
Steve Haase
Ecommerce Inbound Marketing Consultant
A bit about me:
• HubSpotter 1+ yr. (now I’m an old
guy)
@SteveHaase
@HubSpot
CUSTOMER GROWTH
Customers
WE INCREASED THE NUMBER
OF HUBSPOTTERS BY 41%.
2012 Revenue
= $52.5m
(82% growth)
REVENUE GROWTH THROUGH Q4’12
A bit about me:
• HubSpotter 1+ yr. (now I’m an old
guy)
• Trumpeter
@SteveHaase
If content is
king, then
context is God.
Two Types of
Personalization
Audience
Two Types of
Personalization
Automation
Audience.
Brand
Contex
t
Audience
Context
Content
~48,000 views in 1
week
Invest in your content!
Automation.
The Audience Engagement
Matrix
1. Who is my audience?
2. What are the stages of
their journey?
Inbound Marketing Customer Journey
Landing Page Y
Blog Series X Lead Nurturing Series Z
Webinar A Blog Series E
Persona
3
Persona 2
Audience Engagement Matrix
Persona
1
Attract Convert Close
What Automation Tools Help You Deliver
Delight?
• Smart forms
• Dynamic Calls to Action
• Smart content
• Retargeted ads
• Lead nurturing emails
• Mobile optimized site
FINAL THOUGHT.
Questions?
@SteveHaase

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