The Responsive Organization is built to learn and respond rapidly by optimizing for the open flow of information. This is a framework you can use to help make your organisation more responsive to your staff, your customers and everyone in between. Presented at Dallas SPTechFest, May 1 2014

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www.yammer.com
@responsiveorg | #responsiveorg
LEARNAND RESPOND
Mike Grafham | Customer Success

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INDUSTRIAL AGE
= EFFICIENCY

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INFORMATION AGE =
INFORMATION ASYMMETRY

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CONNECTED AGE =
RESPONSIVENESS

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9. RESPONDING IN THE CONNECTED AGE

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UN-LEARN
THE PAST

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EFFICIENT RESPONSIVE

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Planning
Control
Privacy
EFFICIENT RESPONSIVE

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Planning
Control
Privacy
EFFICIENT RESPONSIVE
Experimentation
Autonomy
Transparency

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INTERNAL COMMUNICATIONS

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STAFF SCHEDULING

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CUSTOMER SERVICE

17. TRANSFORMATION
CHALLENGING
IS

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Build a coalition Communicate Experiment
DRIVE TRANSFORMATION

19. INDUSTRIAL
AGE
INFORMATION
AGE
CONNECTED
AGE

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JOIN THE MOVEMENT