SlideShare a Scribd company logo
HelpDesk & Customer Support
Magento Plugin
FMEextensions
2bestpowerpointtemplates.com
Why Should You Buy It?
1.It enforces a standard workflow for customers’ complaint
resolution
2.Support Tickets are kept in database which is easy to
track
3.Tickets are assigned to specific departments
4.Helpdesk History is maintained
5. Streamlined channel for agent to customer
communication
6.Automatic status notifications, auto responders etc.
7.To provide outclass customer service
8.It removes language barriers
Continued…
3bestpowerpointtemplates.com
Why Should You Buy It?
9. Tickets are handled by their priority and status
10. Includes built-in knowledge base section for customers
and agents
11. Standard reporting and analyses tools to measure the
performance
12. Web-based interface, accessable from anywhere
13. Integrated with customer accounts.
And much more….
4bestpowerpointtemplates.com
Download & Install
To download and install ticketing system, click on below
link. Once you have downloaded the plug-in, it includes
detailed instructions on installation and usage.
Help Desk Magento Module
5bestpowerpointtemplates.com
Configuration
1.Magento Customer Support Extension Configuration
2.Configure Alerts and Notices
3.Create and Manage Departments
4.Create Ticket Priorities
5.Manage Tickets
Learn how to configure: Read Step by Step
6bestpowerpointtemplates.com
Backend
7bestpowerpointtemplates.com
Tickets Status
8bestpowerpointtemplates.com
Configurable Autoresponders
9bestpowerpointtemplates.com
Create Custom Ticket Priorities
10bestpowerpointtemplates.com
Create & Manage Departments
11bestpowerpointtemplates.com
Configuration
12bestpowerpointtemplates.com
Configuration
13bestpowerpointtemplates.com
Front-end
14bestpowerpointtemplates.com
User Accounts
15bestpowerpointtemplates.com
Thank you
If you have found this useful, please like us on Facebook
https://www.facebook.com/FMEMagentoExtensions

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HelpDesk & Customer Support Magento Extension