The document discusses how to convince skeptics by providing four steps to prepare and four tools to use. The four steps are to identify your main message, potential objections, common experiences, and frame your introduction accordingly. The four tools are using suggestive language, doing a "Macho Test" to avoid coming across as superior, getting an outside perspective with a "Sanity Check", and choosing an approachable nonverbal style. The overall goal is to understand skepticism and effectively communicate your message while addressing potential objections.
You manage your research. You want to manage a business. How about managing your career?
Dr. Teresa Snelgrove of ProFitHR and Dr. Frederick Sweeney of VG Partners talk about career management theory and practice: what inputs are needed for critical career decisions and their execution. Join us for some very practical advice on how to manage your own success.
Part of the CIBC Presents Entrepreneurship 101 lecture series: http://www.marsdd.com/ent101
Dallas Young Lawyers Association Client Development in a Nutshell Cordell Parvin
This document discusses strategies for client development, including developing relationships and securing new clients. It addresses common myths around client development, such as needing to be a good networker. The document provides tips for setting goals and creating a development plan, focusing on priorities. It also emphasizes becoming visible and credible through writing, speaking and using social media. Building rapport and trust with clients and contacts is key through active listening and empathy. The overall message is that an organized, strategic approach to client development focused on relationships, credibility and service can help lawyers expand their client base.
The document discusses key aspects of client development for lawyers. It debunks common myths, such as only certain personality types can develop clients or that just doing good work is enough. The document emphasizes the importance of planning, setting goals, and accountability. It also stresses developing visibility and credibility through writing, speaking, and focusing relationships. Building rapport and trust with clients through understanding their communication styles and needs is also highlighted. The overall message is that continuous effort in multiple areas is needed to successfully develop clients over time.
The document discusses how personal branding relies on relationships and perceptions others hold. It states that one's personal brand exists in others' minds and is reflected in how others perceive what one does and would be like to interact with again. Building relationships is core to personal branding, and relationships should be mutually beneficial, help parties succeed, and leave all sides viewing the relationship positively. Choosing a personal brand is like choosing a commercial brand - it should suit the needed function. The document prompts the reader to assess their own personal brand personality and relationships.
This document provides a summary of a presentation on strategic networking skills for women. It outlines 10 keys to success, including knowing your purpose, making yourself memorable, playing to your strengths, managing your online reputation, choosing the right communication approach, mastering communication skills, diversifying your network, listening effectively, maintaining old connections while making new ones, and taking risks. The presentation emphasizes reflection on networking goals and habits in order to strategically grow one's network and career opportunities.
Public Relations: Training Your Ethical MindMark McClennan
Public relations professionals face a variety of ethical issues every day. Frequently they do not have the time to examine all sides of the issues. How can PR professionals, agencies and other communications professionals train their ethical mind to make the right call, even under time pressure. What are 10 common types of failure? How is social media changing the dynamic?
This presentation was first given at the 2012 PRCA Conference in Hunstville, AL
You manage your research. You want to manage a business. How about managing your career?
Dr. Teresa Snelgrove of ProFitHR and Dr. Frederick Sweeney of VG Partners talk about career management theory and practice: what inputs are needed for critical career decisions and their execution. Join us for some very practical advice on how to manage your own success.
Part of the CIBC Presents Entrepreneurship 101 lecture series: http://www.marsdd.com/ent101
Dallas Young Lawyers Association Client Development in a Nutshell Cordell Parvin
This document discusses strategies for client development, including developing relationships and securing new clients. It addresses common myths around client development, such as needing to be a good networker. The document provides tips for setting goals and creating a development plan, focusing on priorities. It also emphasizes becoming visible and credible through writing, speaking and using social media. Building rapport and trust with clients and contacts is key through active listening and empathy. The overall message is that an organized, strategic approach to client development focused on relationships, credibility and service can help lawyers expand their client base.
The document discusses key aspects of client development for lawyers. It debunks common myths, such as only certain personality types can develop clients or that just doing good work is enough. The document emphasizes the importance of planning, setting goals, and accountability. It also stresses developing visibility and credibility through writing, speaking, and focusing relationships. Building rapport and trust with clients through understanding their communication styles and needs is also highlighted. The overall message is that continuous effort in multiple areas is needed to successfully develop clients over time.
The document discusses how personal branding relies on relationships and perceptions others hold. It states that one's personal brand exists in others' minds and is reflected in how others perceive what one does and would be like to interact with again. Building relationships is core to personal branding, and relationships should be mutually beneficial, help parties succeed, and leave all sides viewing the relationship positively. Choosing a personal brand is like choosing a commercial brand - it should suit the needed function. The document prompts the reader to assess their own personal brand personality and relationships.
This document provides a summary of a presentation on strategic networking skills for women. It outlines 10 keys to success, including knowing your purpose, making yourself memorable, playing to your strengths, managing your online reputation, choosing the right communication approach, mastering communication skills, diversifying your network, listening effectively, maintaining old connections while making new ones, and taking risks. The presentation emphasizes reflection on networking goals and habits in order to strategically grow one's network and career opportunities.
Public Relations: Training Your Ethical MindMark McClennan
Public relations professionals face a variety of ethical issues every day. Frequently they do not have the time to examine all sides of the issues. How can PR professionals, agencies and other communications professionals train their ethical mind to make the right call, even under time pressure. What are 10 common types of failure? How is social media changing the dynamic?
This presentation was first given at the 2012 PRCA Conference in Hunstville, AL
The document discusses key principles of customer experience. It uses metaphors comparing customers to the exclusive nightclub Studio 54 and businesses trying to get customers in to people wanting to enter the club. It suggests three strategies for businesses: continuously engaging with customers, understanding what customers want, and becoming renowned in their field. The document advocates that adopting a customer experience approach can help businesses attract customers like a VIP pass to an exclusive club. It emphasizes that customer experience is about more than just "wowing" customers.
The Strength Deployment Inventory (SDI) is a 60-item assessment tool that provides insight into how individuals manage conflict and improve relationships. It was created by psychologist Elias Porter based on client-centered psychology and focuses on understanding motivations, priorities, and expectations between individuals. The SDI assessment can be taken individually or as a 360-degree evaluation, and it typically results in better conflict resolution, improved relationships, and increased understanding between participants. It is used for leadership development, team building, and other types of training programs. For more information on the SDI and how it can benefit organizations, contact the account manager listed.
www.brand-camp.co We realise that lots of entrepreneurs are struggling with how to get more clients and customers, so we have created this presentation to help you do just that! It was originally a webinar, so if you would like clarification of any points, please contact me directly.
This document provides an assessment of Rina Giacchi's top 5 leadership characteristics, which are communicating effectively, caring about others, keeping on point, relating skills, and managing work processes. It also identifies potential blind spots in dealing with trouble and making tough people calls, as well as potential hidden strengths in creating the new and different and acting with honor and character.
This document provides an overview of a program on improving client relationships, self-confidence, problem solving skills, and customer loyalty. It is facilitated by J. Mark Walker and has graduated professionals from various companies. The program teaches a 6-step AID, Inc communication system to effectively approach people, interview them, validate recommendations, and leave lasting impressions. It also discusses building rapport, identifying customer needs, controlling emotions, and justifying value.
This document discusses how to improve team performance through understanding behavioral styles and improving communication. It emphasizes that most business issues are people-related, and that team productivity can be increased by 70% through behavioral discovery. It provides tips for self-awareness, adapting communication styles to different personalities, and building trust within teams. The goal is to align team members' motivations with business goals to improve execution and results.
Cyber-Slammed by Your Client: What You Can & Cannot Do to Manage Your Online...Tamara Suttle
Mental health care professionals are more restricted than those in other professions when it comes to protecting their online reputations.
This presentation provides ethical and legal do's and don'ts for those who had their reputations marred online and need to clean them up.
This document provides guidance on evaluating websites as sources of information. It discusses the CRAAP test for evaluating websites, which focuses on currency, relevance, accuracy, authority, and purpose. Key points include:
- Anyone can publish anything online, so it's important to critically evaluate web sources.
- The CRAAP test provides a framework for evaluating a website's currency, relevance to the topic, accuracy of information, authority of the author/publisher, and purpose or intended audience.
- Wikipedia is convenient but fails the authority component of CRAAP since anyone can edit pages. Students should remember to verify information from Wikipedia using other sources.
- An in-class assignment asks students to use C
The secret recipe of delicious content promotion - InOrbit 2016AlexandraTachalova
The most commonly-repeated mistake in content marketing is a lack of focus on obtaining a sufficient number of shares and links. The majority of blogs are struggling with getting links and shares; sometimes, even market leaders are failing to get sufficient numbers. My speech will give an easy recipe for how to reach more shares and links; this knowledge was gained by running multiple tests and performing significant research, and has been proven multiple times.
The Most Important PM Virtue by Disney SVP of ProductProduct School
The document discusses the importance of humility for product managers. It argues that humility involves awareness, openness, and perspective taking. Some ways to build humility include presenting humility, preparing for failure, and promoting dissent. Preparing for failure could involve doing "pre-mortems" where teams imagine a project has failed and list reasons for failure to strengthen the project before launch. Promoting dissent means learning from failed products and celebrating learnings rather than losses. The overall message is that humility is the most important virtue for successful product managers.
Personal Branding Presentation Kansas University, School of Business 4-6-2009Alicia Falcone
The document discusses the importance of personal branding and developing a personal brand through a four step process of discovering your brand attributes, developing your brand message and unique value proposition, communicating your brand consistently across various platforms, and maintaining your brand over time to stay relevant and achieve your goals. It provides tips and tools for personal branding, including using LinkedIn to develop your professional personal brand online.
This document outlines a panel discussion on transitioning from academia to a corporate career. The panel was moderated by Keisha Mullings from Rutgers University and included representatives from Northrop Grumman and Exelon Corporation. They discussed techniques for preparing for the workforce, such as resume workshops and practicing interview skills. The panel also explained that top executives seek accountability, awareness of workplace behaviors, and strong communication skills in new hires. Additionally, they emphasized identifying unbiased mentors and formulating a "roadmap to success" using a framework called "PIE" that focuses on performance, image, and exposure.
This is a presentation done for Strategic Online PR and Media Relations Conference in Singapore from 23-25 Aug 2010, organised by TUN International.
It is presented by Andrew Chow (www.andrewchow.sg)
"Design for Delight": Delivering experience as a productPinkesh Shah
The document discusses creating memorable customer experiences and designing for customer delight. It provides examples of how Intuit uses deep customer empathy, generating many ideas, and rapid experimentation to develop products that delight customers. Intuit aims to understand customer problems better than customers themselves and solve problems in a way that improves customers' lives and earns their recommendation of products to others.
Jennifer Whitt, PMP speaks to PMPs for PDUs on 3 Best Practices for Building ...PDUs2Go.com
Jennifer Whitt, PMP speaks to PMPs for PDUs on 3 Best Practices for Building Better Relationships & Productive Teams
For PDU credit and to learn more about this topic, visit PDUs2Go.com to get similar self-paced downloadable courses. Compatible with mobile learning devices.
The document summarizes the creative process for redesigning Pampers.com, including conducting research on personas, competitors, and concepts. Three concepts were created and one was selected for further development. Wireframes, site flows, content, and localization guides were then developed to create the new global website.
This document provides 21 practices for improving personal and professional relationships. It encourages the reader to focus on one practice per day to strengthen integrity, build trust, listen empathetically, question assumptions, and focus on what is truly important. The practices are meant to help readers lead more meaningful lives through developing their character and relationships.
This document discusses reasons for leadership failure and how leaders can improve. It identifies that the greatest skill for leaders is connecting with people and that poor interpersonal skills are the top contributor to leadership failure. Additionally, lack of emotional ability is cited as the main cause of failure today. The role of selecting strong managers and developing employees is also discussed. Leaders are advised to regularly question how effective they are being and seek feedback from others.
The chapter discusses social perception and how people observe and interpret others in order to understand them and respond appropriately, going through the 4 stages of information processing and discussing factors like implicit cognition, stereotypes, perceptual errors, self-fulfilling prophecies, attribution theory, and the importance of managing first impressions through dress and appearance. It ties these concepts back to how individuals' values and attitudes shape their social perceptions as well as how perception relates to topics previously discussed like self-monitoring and personal growth.
Aviana Global Technologies is a privately held analytics consultancy founded in 1994 specializing in fraud and risk mitigation. They have developed a platform called Nemesis that uses machine learning and predictive modeling on transactional data to detect anomalies, suspicious patterns and fraud schemes. Nemesis can score individual transactions and groups of transactions, detect irregularities, visualize patterns and insights, link related entities, and support case investigation and resolution to continuously improve detection over time. Aviana has implemented Nemesis for clients across various industries including healthcare, manufacturing, retail, financial services and government.
QA Team Goes to Agile and Continuous integrationSujit Ghosh
The document discusses how the QA team has transitioned to using agile and continuous integration methodologies to improve testing processes. It outlines several strategies for test automation, including using frameworks that break testing into reusable components and actions to increase efficiency and allow for parallel testing. The goal is to eliminate friction between developers and testers by enabling quick fixing of bugs and continued testing through virtual test data sharing.
The document discusses key principles of customer experience. It uses metaphors comparing customers to the exclusive nightclub Studio 54 and businesses trying to get customers in to people wanting to enter the club. It suggests three strategies for businesses: continuously engaging with customers, understanding what customers want, and becoming renowned in their field. The document advocates that adopting a customer experience approach can help businesses attract customers like a VIP pass to an exclusive club. It emphasizes that customer experience is about more than just "wowing" customers.
The Strength Deployment Inventory (SDI) is a 60-item assessment tool that provides insight into how individuals manage conflict and improve relationships. It was created by psychologist Elias Porter based on client-centered psychology and focuses on understanding motivations, priorities, and expectations between individuals. The SDI assessment can be taken individually or as a 360-degree evaluation, and it typically results in better conflict resolution, improved relationships, and increased understanding between participants. It is used for leadership development, team building, and other types of training programs. For more information on the SDI and how it can benefit organizations, contact the account manager listed.
www.brand-camp.co We realise that lots of entrepreneurs are struggling with how to get more clients and customers, so we have created this presentation to help you do just that! It was originally a webinar, so if you would like clarification of any points, please contact me directly.
This document provides an assessment of Rina Giacchi's top 5 leadership characteristics, which are communicating effectively, caring about others, keeping on point, relating skills, and managing work processes. It also identifies potential blind spots in dealing with trouble and making tough people calls, as well as potential hidden strengths in creating the new and different and acting with honor and character.
This document provides an overview of a program on improving client relationships, self-confidence, problem solving skills, and customer loyalty. It is facilitated by J. Mark Walker and has graduated professionals from various companies. The program teaches a 6-step AID, Inc communication system to effectively approach people, interview them, validate recommendations, and leave lasting impressions. It also discusses building rapport, identifying customer needs, controlling emotions, and justifying value.
This document discusses how to improve team performance through understanding behavioral styles and improving communication. It emphasizes that most business issues are people-related, and that team productivity can be increased by 70% through behavioral discovery. It provides tips for self-awareness, adapting communication styles to different personalities, and building trust within teams. The goal is to align team members' motivations with business goals to improve execution and results.
Cyber-Slammed by Your Client: What You Can & Cannot Do to Manage Your Online...Tamara Suttle
Mental health care professionals are more restricted than those in other professions when it comes to protecting their online reputations.
This presentation provides ethical and legal do's and don'ts for those who had their reputations marred online and need to clean them up.
This document provides guidance on evaluating websites as sources of information. It discusses the CRAAP test for evaluating websites, which focuses on currency, relevance, accuracy, authority, and purpose. Key points include:
- Anyone can publish anything online, so it's important to critically evaluate web sources.
- The CRAAP test provides a framework for evaluating a website's currency, relevance to the topic, accuracy of information, authority of the author/publisher, and purpose or intended audience.
- Wikipedia is convenient but fails the authority component of CRAAP since anyone can edit pages. Students should remember to verify information from Wikipedia using other sources.
- An in-class assignment asks students to use C
The secret recipe of delicious content promotion - InOrbit 2016AlexandraTachalova
The most commonly-repeated mistake in content marketing is a lack of focus on obtaining a sufficient number of shares and links. The majority of blogs are struggling with getting links and shares; sometimes, even market leaders are failing to get sufficient numbers. My speech will give an easy recipe for how to reach more shares and links; this knowledge was gained by running multiple tests and performing significant research, and has been proven multiple times.
The Most Important PM Virtue by Disney SVP of ProductProduct School
The document discusses the importance of humility for product managers. It argues that humility involves awareness, openness, and perspective taking. Some ways to build humility include presenting humility, preparing for failure, and promoting dissent. Preparing for failure could involve doing "pre-mortems" where teams imagine a project has failed and list reasons for failure to strengthen the project before launch. Promoting dissent means learning from failed products and celebrating learnings rather than losses. The overall message is that humility is the most important virtue for successful product managers.
Personal Branding Presentation Kansas University, School of Business 4-6-2009Alicia Falcone
The document discusses the importance of personal branding and developing a personal brand through a four step process of discovering your brand attributes, developing your brand message and unique value proposition, communicating your brand consistently across various platforms, and maintaining your brand over time to stay relevant and achieve your goals. It provides tips and tools for personal branding, including using LinkedIn to develop your professional personal brand online.
This document outlines a panel discussion on transitioning from academia to a corporate career. The panel was moderated by Keisha Mullings from Rutgers University and included representatives from Northrop Grumman and Exelon Corporation. They discussed techniques for preparing for the workforce, such as resume workshops and practicing interview skills. The panel also explained that top executives seek accountability, awareness of workplace behaviors, and strong communication skills in new hires. Additionally, they emphasized identifying unbiased mentors and formulating a "roadmap to success" using a framework called "PIE" that focuses on performance, image, and exposure.
This is a presentation done for Strategic Online PR and Media Relations Conference in Singapore from 23-25 Aug 2010, organised by TUN International.
It is presented by Andrew Chow (www.andrewchow.sg)
"Design for Delight": Delivering experience as a productPinkesh Shah
The document discusses creating memorable customer experiences and designing for customer delight. It provides examples of how Intuit uses deep customer empathy, generating many ideas, and rapid experimentation to develop products that delight customers. Intuit aims to understand customer problems better than customers themselves and solve problems in a way that improves customers' lives and earns their recommendation of products to others.
Jennifer Whitt, PMP speaks to PMPs for PDUs on 3 Best Practices for Building ...PDUs2Go.com
Jennifer Whitt, PMP speaks to PMPs for PDUs on 3 Best Practices for Building Better Relationships & Productive Teams
For PDU credit and to learn more about this topic, visit PDUs2Go.com to get similar self-paced downloadable courses. Compatible with mobile learning devices.
The document summarizes the creative process for redesigning Pampers.com, including conducting research on personas, competitors, and concepts. Three concepts were created and one was selected for further development. Wireframes, site flows, content, and localization guides were then developed to create the new global website.
This document provides 21 practices for improving personal and professional relationships. It encourages the reader to focus on one practice per day to strengthen integrity, build trust, listen empathetically, question assumptions, and focus on what is truly important. The practices are meant to help readers lead more meaningful lives through developing their character and relationships.
This document discusses reasons for leadership failure and how leaders can improve. It identifies that the greatest skill for leaders is connecting with people and that poor interpersonal skills are the top contributor to leadership failure. Additionally, lack of emotional ability is cited as the main cause of failure today. The role of selecting strong managers and developing employees is also discussed. Leaders are advised to regularly question how effective they are being and seek feedback from others.
The chapter discusses social perception and how people observe and interpret others in order to understand them and respond appropriately, going through the 4 stages of information processing and discussing factors like implicit cognition, stereotypes, perceptual errors, self-fulfilling prophecies, attribution theory, and the importance of managing first impressions through dress and appearance. It ties these concepts back to how individuals' values and attitudes shape their social perceptions as well as how perception relates to topics previously discussed like self-monitoring and personal growth.
Aviana Global Technologies is a privately held analytics consultancy founded in 1994 specializing in fraud and risk mitigation. They have developed a platform called Nemesis that uses machine learning and predictive modeling on transactional data to detect anomalies, suspicious patterns and fraud schemes. Nemesis can score individual transactions and groups of transactions, detect irregularities, visualize patterns and insights, link related entities, and support case investigation and resolution to continuously improve detection over time. Aviana has implemented Nemesis for clients across various industries including healthcare, manufacturing, retail, financial services and government.
QA Team Goes to Agile and Continuous integrationSujit Ghosh
The document discusses how the QA team has transitioned to using agile and continuous integration methodologies to improve testing processes. It outlines several strategies for test automation, including using frameworks that break testing into reusable components and actions to increase efficiency and allow for parallel testing. The goal is to eliminate friction between developers and testers by enabling quick fixing of bugs and continued testing through virtual test data sharing.
3S Global is a California-based minority-owned IT services company that offers various IT services including projects, staffing, analytics, web services, and consulting. They specialize in Oracle JD Edwards and PeopleSoft implementations, upgrades, and support. They have a team of highly experienced consultants with expertise in multiple industries and functional domains. 3S Global takes a rigorous, structured approach to ERP deployments to ensure successful project planning and delivery.
This document provides information about the SCQAA-SF organization and an upcoming event. SCQAA-SF is a chapter that sponsors sharing of information to promote quality practices in IT through networking, training and professional development. They meet every two months in San Fernando Valley. The upcoming event will feature presentations on technology advancements and methodology, networking opportunities, and opportunities to earn PDU and other credits. Recently, the organization revised their membership dues policy to better accommodate members' needs.
This document provides information about upcoming events from the SCQAA San Fernando Valley Chapter and Seilevel. It announces a 3-day software testing course in May with discounted pricing for SCQAA members. It also advertises an event on dealing with difficult stakeholders featuring speaker Betsy Stockdale. The document discusses SCQAA-SF membership benefits and policies. Finally, it outlines Stockdale's presentation on different types of difficult stakeholders and tactics for managing them effectively.
3 s glbal presentation on unicode developmentSujit Ghosh
The document discusses internationalization and localization. Internationalization is the process of designing software to work for multiple languages and regions, while localization is the process of adapting internationalized software for a specific locale. Globalization involves both internationalization and localization. The document outlines best practices for internationalization including separating UI from logic, standardizing formatting, and designing for localization. It also discusses common internationalization approaches like using frameworks and conditioning compilation.
The document discusses an upcoming meeting of the SCQAA-SF organization. The agenda includes an introduction, information for new members, membership benefits, a presentation by Pete Robbins on the future of the desktop, and a Q&A session. Robbins' presentation will cover the history of computing devices, Microsoft's role and products like Windows and Office 365. The future of computing includes more portable devices, cloud access to data, and an average of four connected devices per person.
This document provides steps for creating an email merge using Gmail. The process involves creating a Google spreadsheet with recipient contact information like name and email. A mail merge script is installed to activate the functionality. An email template is drafted with merge tags like $%First Name% to personalize fields. The spreadsheet's mail merge feature is used to send the template to all recipients, tracking status in a new column. Performing an email merge allows sending personalized bulk emails to many contacts at once from Gmail.
This document provides information about a Cognos BI training being offered by 3S Global. 3S Global is a California-based minority-owned IT services company. The training aims to help build the local IT talent pool and assist trainees in finding jobs. The agenda includes an overview of business intelligence, major BI products with a focus on Cognos BI, how to become a Cognos consultant, hands-on Cognos training and certification. Trainees will learn BI concepts and how to apply them in projects to help them find project opportunities upon completion.
Mixed Model Management:Manage Projects and Not TasksSujit Ghosh
Bill Bellows presented on insights from mixed model management and how to manage projects instead of tasks. He discussed macro and micro system models for task management. The presentation covered resource management models that are proactive versus reactive, and purposeful versus reflexive. It also discussed opportunities to think in terms of continuums instead of categories to better discover opportunities to invest resources.
Big Data Presentation at SCQAA-SF on June 12 2013Sujit Ghosh
This document summarizes an upcoming meeting of the SCQAA-SF organization. The meeting will be held on June 13th and will include presentations on advances in technology, networking opportunities, and discussions on membership policies. Membership costs $50 annually and provides benefits like speaker presentations, PDU credits, and free dinner at meetings. Recently, membership dues were revised to better accommodate members' needs.
This document provides an overview of NRIT, a business intelligence and data warehousing company. It discusses NRIT's services including data warehousing, reporting, predictive analytics, and data science. It also covers topics like big data, NoSQL databases, Hadoop, and cloud-based BI solutions. NRIT offers consulting, implementation, and training services to help clients leverage these new technologies and techniques for business intelligence and analytics.
The document provides information about a presentation on Selenium WebDriver. It introduces Selenium as an open source browser automation tool that works across operating systems and browsers. It discusses the different components of Selenium including WebDriver, Grid, and IDE. The presentation also covers locating UI elements using the DOM and common locators. It includes a sample Java code to launch a browser and perform actions. Resources for further information on WebDriver, Firebug, Eclipse downloads are also listed. The document ends by providing contact details for any questions.
This document discusses knowledge management (KM) and innovation. It introduces the Southern California Quality Assurance Association (SCQAA) organization and some of its benefits for members, including networking opportunities and presentations. It then discusses techniques for effective innovation using a learning organization and knowledge bases. Specific tools covered include TRIZ, brainstorming, and paradigm shifting. The document concludes by discussing a potential innovation workshop for SCQAA members to generate solutions to challenges.
This document summarizes strategies for developing cross-platform mobile apps. It discusses the pros and cons of developing native apps versus mobile web apps. It also reviews popular tools and frameworks for cross-platform development like PhoneGap, jQuery Mobile, Titanium, and MonoTouch/MonoDroid. Based on factors like skills, budget, complexity, and platform needs, the document provides a decision tree to help determine the best strategy.
Jerry is a restaurant manager known for his positive attitude. When asked how he maintains this outlook, Jerry explains that every day he chooses whether to have a good or bad mood. He also chooses to learn from bad experiences rather than see himself as a victim. Jerry was later the victim of an armed robbery where he was shot. Despite his injuries, Jerry chose to live and maintained his positive attitude during his long recovery process. He credits his choice to stay positive with helping him survive.
1. Ryon Harms presented on harnessing the power of social media for relationship building and career development.
2. He discussed how social media has changed relationship building and given individuals new tools to connect with others and build their professional network and reputation.
3. Harms provided strategies for using social media effectively, including maintaining a work-related blog, leveraging one's network to become a connector between people, and using tools like Twitter and email to deliver value to others.
2. About SCQAA-SF- A Not-for Profit Organization
SCQAA-SF (www.scqaa.net) chapter sponsors the sharing
of information to promote and encourage the improvement
in information technology quality practices and principles
through networking, training and professional
development.
Networking: We meet once in 2 months in San Fernando
Valley.
Check us out on LinkedIn (SCQAA-SF)
Contact Sujit at sujit58@gmail.com or call 818-878-0834
March 27, 2012 2
4. The Quality
Connection
Some Definitions
1. What does communication mean?
4
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5. The Quality
Connection
Some Definitions
1. What does communication mean?
- What is being understood
5
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6. The Quality
Connection
Some Definitions
1. What does communication mean?
- What is being understood
5. What are different points of view?
6
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7. The Quality
Connection
Some Definitions
1. What does communication mean?
- What is being understood
5. What are different points of view?
- 1st position – your point of view
- 2nd position – walk in other’s shoes
- 3rd position – fly on the wall
7
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8. The Quality
Connection
Question
What are the kinds of things you
would like to convince others of?
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9. The Quality
Connection
Agenda
4 Steps to prepare yourself
Psychology of Skepticism – 4
patterns
4 Tools
9
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10. The Quality
Connection
4 Steps to go through in
preparing
b Think about your main message:
what is your Most Wanted Response?
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11. The Quality
Connection
4 Steps to go through in
preparing
b Think about your main message:
what is your Most Wanted Response?
o Identify objections
11
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12. The Quality
Connection
4 Steps to go through in
preparing
b Think about your main message:
what is your Most Wanted Response?
o Identify objections
o Identify common experiences that
most everyone has most likely had
12
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13. The Quality
Connection
4 Steps to go through in
preparing
b Think about your main message:
what is your Most Wanted Response?
o Identify objections
o Identify common experiences that
most everyone has most likely had
s Frame your intro with objections and
common experiences
13
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14. The Quality
Connection
Psychology of Skepticism
Pessimistic belief
14
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15. The Quality
Connection
Psychology of Skepticism
Pessimistic belief
Away from pattern
15
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16. The Quality
Connection
Psychology of Skepticism
Pessimistic belief
Away from pattern
Internal
16
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17. The Quality
Connection
Psychology of Skepticism
Pessimistic belief
Away from pattern
Internal
Don’t like being told what to do
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18. The Quality
Connection
Psychology of Skepticism
Pessimistic belief
Away from pattern
Internal
Don’t like being told what to do
Change their minds frequently – need
to be constantly reassured
18
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21. The Quality
Connection
4 Tools
1. The language of suggestion
2. The Macho Test
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22. The Quality
Connection
The Macho Test
Have I stated or implied in anything I’ve
said or done (or written) that…
b. I know something you don’t know or
that I know more than you do?
c. You are not completely perfect in
everything you do?
d. Someone else is more important than
you are?
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23. The Quality
Connection
3 out of 4 Tools
1. The language of suggestion
2. The Macho Test
3. The Sanity Check
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24. The Quality
Connection
The Sanity Check
Give to someone else and have
them review in your audience’s
shoes
Then, look at from the 3rd
position: What does that say
about my relationship with x from
y’s position
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25. The Quality
Connection
4 out of 4 Tools
1. The language of suggestion
2. The Macho Test
3. The Sanity Check
4. Nonverbal – credible versus
approachable styles
25
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26. The Quality
Connection
Nonverbal Considerations
1 Credible style: stands still when no
talking, monotone voice, less facial
expressions, goes up on the second
to last syllable in the last of a
sentence, CNN talk, etc.
l Approachable style: moves when not
talking, has many facial expressions
and great variety in tonal inflection,
large asymmetrical hand gestures
and goes up on the end of each
sentence so that each sentence
sounds like a question.
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27. The Quality
Connection
Review: 4 Steps to go through
in preparing
i Think about your main message:
what is your Most Wanted Response?
o Identify objections
o Identify common experiences that
most everyone has most likely had
s Frame your intro with objections and
common experiences
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28. The Quality
Connection
Review: 4 Tools
1. The language of suggestion
2. The Macho Test
3. The Sanity Check
4. Nonverbal – credible versus
approachable styles
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