20. Today, to communicate effectively means knowing what makes ideas stick… Simplicity Unexpectedness Concreteness Credibility Stories Emotions
21. ... it means knowing who the cultural influencers are … Connectors Mavens Salespeople
22. … and it means understanding the norms of the Net Generation. Freedom Entertainment Customization Scrutiny Integrity Collaboration Speed Innovation
29. but “the fact that something is difficult must be one more reason to do it” - Rilke
30. ABOUT THE AUTHOR David is an communications specialist with a breadth of experience in the fields of health care, education, entertainment and business, as well as a broad interest in issues related to human rights advocacy, gender justice, poverty alleviation, mental health promotion, youth empowerment, policy studies and digital activism. Contact http://www.linkedin.com/in/dvenn