Managing public relation in public and private sector
How To Build A Ready And Resilient Workforce
1. How to Build a Ready and Resilient Workforce Presented by: Ann Coss, CEO Personal Recovery Concepts C: 586-530-4557 Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
2. Goals Gain an understanding of: How organizational resilience depends on the personal preparedness of your employees. How increased employee availability impacts response and recovery during disasters and everyday events. How a new planning model can improve and enhance organizational resiliency. How employee personal preparedness impacts the operational and financial bottom-line. Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
4. In an actual emergency… Citizens were self-reliant for their well-being. THIS IS YOUR CRITICAL RESPONSE TEAM LEADER Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
5. In an actual emergency… Officers left their duty assignments to check on and evacuate their families. Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
6. In an actual emergency… Corrections officers needed to move dangerous inmates to an alternative secure location without endangering themselves or the public. Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
7. In an actual emergency… Firefighters did not have the transportation, tools or resources needed to support rescue. Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
8. In an actual emergency… Emergency personnel were unable to reach the affected area. Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
9. In an actual emergency Emergency utility personnel were unable to restore critical communications infrastructure. Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
10. In reality… Continuity is all about the people you rely on and their readiness to execute under a wide array of circumstances Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
11. State of Human Resiliency 75% of continuity plans in place do not support human resiliency 93% of Americans don’t have a plan Only 39% of small businesses have any plan at all Source: IBM, Global Services, July 2006, White Paper - In the spotlight: the human side of business continuity planning. Citing a recent Forrester study of NA and European BC planners and decision makers. Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
12. Delayed Recovery Costs Source: : META Group, Inc.,"Quantifying Performance Loss: IT Performance Engineering and Measurement Strategies" Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
13. Organizational Resilience Standard “Natural Disaster, environment accidents, technology mishaps, and man-made crises have historically demonstrated that disruptive incidents can happen, impacting the public and private sectors alike. The challenge goes beyond most emergency response plans or disaster management activities previously deployed. Organizations must now engage in a comprehensive and systematic process of prevention, preparedness, readiness, mitigation, response, continuity and recovery. It is no longer enough to draft a response plan that anticipates disasters or emergency scenarios. Today’s threats require the creation of an on-going, dynamic, and interactive process that serves to assure the continuation of an organization’s core activities, before, during, and – most importantly – after a major crisis.” ANSI/ASIS SPC.1-2009 Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
14. A Synergistic Relationship Everyday Readiness & Resiliency Employee Readiness & Resiliency Readiness & Resiliency during Catastrophic Events Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
15. Personal Resiliency Area of Responsibility Risk Management Company Area of Responsibility Human Resources Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
16. Personal Resiliency Employee Activities Provide for Basic needs (food, water, clothing medications and money) Seek assistance from family, access Employee Benefits, Coordinate with agencies (Red Cross/FEMA) Arrange Temp. Shelter/Make an Insurance Claim Rebuild Home Return to Work Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
17. Dimensions of Resiliency This model supports: ISO Standards ANSI/ASIS Standards Banking Standards OSHA Standards NFPA Standards PS-Prep Law 110-53 Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
18. Current Model False positive Assumption: The people assigned to execute them will be available Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
19. An Improved Model This model supports: ISO Standards ANSI/ASIS Standards Banking Standards OSHA Standards NFPA Standards Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
20. PIA Dimensions Sample Questions Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
21. The Five Dimensions of Individual Preparedness Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
26. Legal Life Information Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
27. Preparedness in All Five Dimensions Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
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29. Unscheduled absenteeism is costing employers $118 billion annually$268 Billion Annually Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
31. Cost Savings/Gains Productivity Formula: [# of Workers Affected] x [# of hours out] x [unburdened or burdened hourly rate] Example: 500o, employee base 30% of the workforce impacted, (1500 Employees) 3 days /7 hours a day = 21 hours Average unburdened hourly rate = $42.00 Cost/Loss: $1,323,000 Increasing employee availability by 1.5 days Saves/Gains = $661,500 Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
32. Funding Solutions Primary OASPR Hospital Preparedness Program Pandemic Influenza Supplemental Via Regional Bio-Defense Coalitions Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
33. Funding Solutions Secondary State Homeland Security Program Urban Area Security Initiative Non-Profit Security Program (SE Michigan) Metropolitan Medical Response System (Detroit, Warren, Grand Rapids) Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
34. Questions? Presented by: Ann Coss, CEO Personal Recovery Concepts 586-530-4557 Locations: CA, MD, MI, and VA Personal Recovery Concepts, LLC Copyright 2010. All rights reserved.
