![© Daniel Feiman, MBA, CMC®, 2018
All international rights reserved
How to Avoid the 12 Most Common
Roadblocks to Successful Change
Implementation Page 18
Profile - Daniel Feiman, MBA, CMC®
• Mr. Feiman is the Managing Director of Build It Backwards, a consulting & training firm based in
Redondo Beach, CA. Build It Backwards(TM) transforms ordinary firms into extraordinary one
by Turning Roadblocks into Roadmaps℠. The results are more revenue, profits & value. Can we
build your Success Roadmap(SM) today?
• Mr. Feiman is an internationally recognized seminar leader; working with firms such as Apple,
Dell, Hilton Hotels, Mattel, Hughes (HIPD), Credit Suisse, TRW, Small Business Administration,
University of Manchester (U.K.) PEMEX (México), ARAMCO (Saudi Arabia) & Promigas
(Colombia).
• He has taught and facilitated workshops and seminars for the University of California, Los
Angeles (UCLA) Extension [adjunct faculty]; Valley Economic Development Center (VEDC),
The Small Business Development Center (SBDC), California Institute of International Business
and Economics, the Commercial Finance Conference and California Manufacturing Technology
Center (CMTC) among others.
• Mr. Feiman has over 18 years experience in all facets of both the traditional & nontraditional
banking industry, to include lending, marketing, leasing, management and problem loan
workouts. He earned his B.A. from The California University, Northridge & his M.B.A. from
Pepperdine University.
• He has published whitepapers, articles, SlideShare presentations, YouTube videos & books on
these subjects. His 3rd book in the Build It Backwards series (THE Book on Business from A to
Z: The 260 Answers You Need to Know), was nominated for a Thought Leader of the Year
award by the AM&AA & selected as a Finalist for a Global eBook of the Year Award.
• Mr. Feiman is adjunct faculty at UCLA Extension was the Visiting Professor at The University of
Huddersfield (UK).
• CMC® (Certified Management Consultant) is the certification mark awarded by the Institute of Management Consultants USA and represents
meeting the highest global standards and ethical canons of the profession. Fewer than 1% of all consultants have achieved this level of
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How to avoid the 12 most common roadblocks to successful change implementations posted to slide share
The document outlines Daniel Feiman's presentation on avoiding the 12 most common roadblocks to successful change implementation. The presentation covers a case study of change failures, a change readiness assessment activity, identifying the "dirty dozen" roadblocks, and tools to avoid these roadblocks. The goal is to help organizations successfully implement change initiatives.
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How to avoid the 12 most common roadblocks to successful change implementations posted to slide share
- 1. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 1 How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Facilitated by Daniel Feiman, MBA, CMC®
- 2. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 2 Agenda • A case study of what can go wrong while implementing change • A Change Management Readiness Assessment (activity) • The Dirty Dozen Roadblocks • Tools & Techniques to Avoid the Roadblocks
- 3. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 3 Failing to Plan is Planning to Fail
- 4. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 4 A case study of what can go wrong while implementing change
- 5. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 5 Contact us for case details
- 6. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 6 The 8 'oars' of indecision that --------- faced. 1. Deferral: Wait until next time 2. Referral: To another committee 3. Points of order: Procedural objection 4. The wider picture: "We need to understand the context better" 5. Evasion: "We still need further detail" 6. Ambiguity: Accept in principle, but not in practice 7. Precedent: "Let's not set one" 8. Denial: "Not for us to decide"
- 7. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 7 A Change Management Readiness Assessment (activity)
- 8. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 8 Change Management Readiness Assessment Score 1 - Strongly Disagree Score 2 - Disagree Score 3 - Somewhat Agree Score 4 - Agree Score 5 - Strongly Agree Score Areas of Concern Decisions are made in a standardized, systematic fashion, with input from key stakeholders A Project Team has been assembled and formalized A steering committee has been established to provide governance and make key decisions A sponsor has been selected to ensure executive buy-in A Change Management Plan has been created to outline the purpose, plan and scope of change Budget for the change initiative has been approved Goals, Targets, Measures and Initiatives have been outlined Timelines and Milestones have been documented A Cost/Benefit Analysis has been completed We have the skill sets required to execute the changes over the next 12 months The reason for change and the implications of not changing are well understood and documented Targets that will not change have been identified Targets of change have been identified The impact of changes are well understood and documented (organizations culture, customers, etc.) KSFs for managing the change have been identified Changes have been prioritized to ensure proper allocation of resources A stakeholder analysis to analyse influence and buy-in has been completed Risk Analysis, Risk Assessment, and Risk Mitigation processes are in place to minimize risks Changes are tested on small test groups before being introduced A comprehensive dashboard exists to provide visibility into key performance indicators Change Management Readiness Assessment
- 9. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 9 Change Management Readiness Assessment Change Management Readiness Score (out of 100) 53 Analysis of your Score Score Your organization is ready for change. A well documented plan has been created, Buy-in has been achieved and the business case is well understood. You could benefit from using the Priority Index tool, the Risk Analysis & Assessment and the KSF Tool. Your organization could benefit from the change. Use the KPI worksheet, Project Portfolio, Change Management Strategy Scorecard, and the Change Management Plan. When these documents are complete, implement change. Implementing change is not advised at this time. 24-50 Do not implement change at this time. 0-25 51-75 76-100 When these documents are complete, and you have received the green light, re-assess. Use the Change Management Strategy Scorecard, the Change Management Plan, and build a Business Case. Schedule meeting with the steering committee to get buy-in and approval. Use the Change Management Strategy Scorecard, the Change Management Plan, and build a Business Case. Schedule meeting with the steering committee to get buy-in and approval. When these documents are complete, and you have received the green light, re-assess.
- 10. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 10 The Dirty Dozen Roadblocks
- 11. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 11 The Dirty Dozen Roadblocks • Roadblock #1 – No winning strategy • Roadblock #2 – Flavor of the week • Roadblock #3 – Failure to make a compelling and urgent case for change • Roadblock #4 – Not dealing proactively with resistance • Roadblock #5 – Lack of communication • Roadblock #6 – Not enough leadership
- 12. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 12 The Dirty Dozen Roadblocks • Roadblock #7 – Ignoring current corporate culture • Roadblock #8 – Not involving the employees • Roadblock #9 – Lack of skills and resources • Roadblock #10 – Focusing only on the long term • Roadblock #11 – Failing to plan small successive successes • Roadblock #12– Assuming that change is complete once initial goals are achieved
- 13. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 13 Tools & Techniques to Avoid the Roadblocks
- 14. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 14 Contact us for the Tools & Techniques we have successfully implemented with clients
- 15. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 15 Action plan Action plan Name: Date: Action to be taken Resources needed (people, material, training, etc.) Expected outcomes Metric By when Follow up needed
- 16. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 16 So what now?
- 17. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 17
- 18. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 18 Profile - Daniel Feiman, MBA, CMC® • Mr. Feiman is the Managing Director of Build It Backwards, a consulting & training firm based in Redondo Beach, CA. Build It Backwards(TM) transforms ordinary firms into extraordinary one by Turning Roadblocks into Roadmaps℠. The results are more revenue, profits & value. Can we build your Success Roadmap(SM) today? • Mr. Feiman is an internationally recognized seminar leader; working with firms such as Apple, Dell, Hilton Hotels, Mattel, Hughes (HIPD), Credit Suisse, TRW, Small Business Administration, University of Manchester (U.K.) PEMEX (México), ARAMCO (Saudi Arabia) & Promigas (Colombia). • He has taught and facilitated workshops and seminars for the University of California, Los Angeles (UCLA) Extension [adjunct faculty]; Valley Economic Development Center (VEDC), The Small Business Development Center (SBDC), California Institute of International Business and Economics, the Commercial Finance Conference and California Manufacturing Technology Center (CMTC) among others. • Mr. Feiman has over 18 years experience in all facets of both the traditional & nontraditional banking industry, to include lending, marketing, leasing, management and problem loan workouts. He earned his B.A. from The California University, Northridge & his M.B.A. from Pepperdine University. • He has published whitepapers, articles, SlideShare presentations, YouTube videos & books on these subjects. His 3rd book in the Build It Backwards series (THE Book on Business from A to Z: The 260 Answers You Need to Know), was nominated for a Thought Leader of the Year award by the AM&AA & selected as a Finalist for a Global eBook of the Year Award. • Mr. Feiman is adjunct faculty at UCLA Extension was the Visiting Professor at The University of Huddersfield (UK). • CMC® (Certified Management Consultant) is the certification mark awarded by the Institute of Management Consultants USA and represents meeting the highest global standards and ethical canons of the profession. Fewer than 1% of all consultants have achieved this level of excellence.
- 19. © Daniel Feiman,MBA, CMC®, 2018 All international rights reserved How to Avoid the 12 Most Common Roadblocks to Successful Change Implementation Page 19 Contacting us: Daniel Feiman, MBA, CMC®, Managing Director Build It Backwards(TM) Transforming organizations by Turning Roadblocks into Roadmaps℠ Follow us on: Office: 310.540.6717 Cell: 818.522.2892 Consulting & Training in: Strategy* Finance * Process DanielFeiman@BuildItBackwards.com www.BuildItBackwards.com