Headquartered in Pasadena, California, TextMarks provides group SMS messaging solutions via a unique and intuitive online platform. Serving a range of customers, including Dell, Supercuts, Care.com, and the Chicago Transit Authority, TextMarks helps organizations use text message communications for purposes such as marketing and customer service.

1. How TextMarks Can Enhance
Aftermarket Customer Service
TextMarks

2. Introduction
• Headquartered in Pasadena, California, TextMarks
provides group SMS messaging solutions via a unique
and intuitive online platform. Serving a range of
customers, including Dell, Supercuts, Care.com, and
the Chicago Transit Authority, TextMarks helps
organizations use text message communications for
purposes such as marketing and customer service.
For companies that provide aftermarket services such
as replacement parts, TextMarks offers a way to greatly
simplify the process for consumers through its Text-for-
Info solutions.

3. TextMarks
• Businesses can include a call-to-action on product
packaging, instruction manuals, or on the product itself,
allowing customers to assess the price and availability of a
replacement part by simply texting the serial number to a
short code.
Using the service’s SMS API, companies can set up a
keyword to automatically submit an online order for the
specified part. They can also opt to create a text keyword
that automatically provides a link to order the replacement
part online, or they can provide a phone number for
customers to contact. Once customers have placed an
order, businesses can offer order statuses as well as links to
instruction manuals and how-to videos via text message.