ICT has both positively and negatively impacted personal communication. Positively, ICT makes communication easier wherever you are and allows disabled people and some employees to work remotely. However, ICT can also widen the gap between those who can and cannot access it, create new types of crimes, and increase stress and health issues from overuse of equipment. While ICT gives greater consumer choice, it has made personal lives less private for some. On balance, ICT has changed the way people communicate both for better and worse.