Today, work isn't working for millions of employees. 85% of employees are not engaged or actively disengaged at work. So how do you drive engagement, improve onboarding processes, and keep hold of your best people at your organization? Join us and guest speaker, Sameer Chowdhri, Global Head, HR Solutions, Workplace by Facebook, on September 12th at 2 PM ET to hear about why and how HR leaders at global companies like yours are adopting new processes and technology to build a more connected company. You'll learn how to: Empower employees to perform their best work Break communication barriers across frontline and corporate Reimagine the employee experience through the employee journey across every touch point Retain and grow top talent all while improving productivity and business efficiencies

1. Work is not working
September 2019

2. Sameer Chowdhri
Global Head HR Solutions
Workplace by Facebook

4. Work isn’t working

5. 87% of employees world-wide are
disengaged at work.
https://www.gallup.com/services/190118/engaged-workplace.aspx

6. People want their workplace to meet the needs of their generation
Born: 1995
• Optimistic
• Worldview shaped
by technology
• High expectations
• Social games
• Love Apps
• Multiple online
profiles
• Tablet devices
• Text, Chat
Born: 1980-1994
• 9/11 Attacks
• Immediacy
• Diversity
• Social Everything
Born: 1965-1979
• Berlin Wall
• Gulf War
• Independent
• Free Agents
• Internet
• Mobile Phone
Born: 1946-1964
• Vietnam War
• Civil/Women’s
Rights
• Innovators
• Hard Working
• Personal Computer
Born: 1900-1945
• Great depression
• WW II
• Disciplined
• Workplace loyalty
iGen
or, Gen Z
Millennials
or, Gen Y
Gen
X
Baby
Boomers
Traditionalists
By 2020 five generations will be working side by side
Did you know…
Price Waterhouse
Coopers forecasts that by
2020 millennials will
make up 50% of the
global workforce?
6
Workplace by Facebook Confidential

7. People want to share and learn from all corners of the organization (even if it’s in
a different language)
“I need
help with
my
project.”
“I don’t
understand
what my
teammate is
saying.”
“Mi nuevo
jefe es
genial.” “I have an
idea I’d like to
share with my
team.”
“I Love this
Company.”“나는 마을 회관
에서 들었던 것
을 좋아해요.”
“Je ne veux
pas
changer.”
“私は⾃自分の
考えを共有
するのが怖
い.”
“I think this is a
terrible idea for
the project.”
“I am
unsatisfied
with my
compensation.
”
7
Workplace by Facebook Confidential

8. Most importantly, people want to be recognized for their contributions to the community
Did you know…
Acknowledgement goes a
long way toward
motivating employees?
Minutes Of
Personal
Attention
Leadership
recognition
Thanks
Pats On
The Back
Celebrating project
successes
High FivesExcellent
Worlds
Greatest
Team
Shout Out
Warm Smiles
Great Job
8
Workplace by Facebook Confidential

9. Trend #1: Mass personalization
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017
DEEP LEARNING
Deep learning breakthroughs
Drive Al boom.
MACHINE LEARNING
Machine learning begins to flourish.
ARTIFICAL INTELLIGENCE
Early AI stirs excitement
The right information
at the right time…
…for people
9
Workplace by Facebook Confidential

10. Trend #2: More expressive platforms
Visuals Text
10
Workplace by Facebook Confidential

11. Trend #3: Always on, always plugged in
1B messages sent every day
across WhatsApp and
Facebook Messenger
11
Workplace by Facebook Confidential

12. Modern leaders listen and take action to ensure their workforce is engaged
Transform
workspaces
Recognize competitive
advantage comes from
networked teams vs.
individual performance
Ensure an
inclusive culture
Allow work
flexibility
01
02 03
04
Encourage
Open
communication
Adopt to the
Changing
workforce
Engaged Workforce
Competitive Advantage
12
Workplace by Facebook Confidential

13. 27% 765
%
41%
Higher
productivity
Higher
revenue
Lower
absenteeism
Dan Coyle, The Culture CodeThe State of Human Capital,
McKinsey, 2012
State of the American
Workplace, Gallup, 2017
Benefits of a highly engaged workforce
13
Workplace by Facebook Confidential

14. Career Cause Community
work, autonomy,
strengths and learning
meaningful impact, mission,
good in the world
respected, cared
and recognized
Our research at Facebook
HBR Study: People want 3 things from work but most companies are built around only one
Workplace by Facebook Confidential

15. Workplace for HR
Workplace by Facebook Confidential

16. Poll
My top priority is (multiple choice):
• Recruiting
• Onboarding
• Recognition
• Learning and Career Development
• Diversity and Inclusion
• Employee Pulse Surveys

17. Managers
Workplace by Facebook Confidential

18. 18
Workplace by Facebook Confidential
Create a pre-employee onboarding group by
selecting 'multi-company group' type, add users via
personal email IDs.
Share pre-onboarding training and resources, e.g.
company values, leadership, day one what-to-expect
information
18
Workplace by Facebook Confidential
Pre-onboarding

19. 19
Workplace by Facebook Confidential
Create an employee onboarding group to welcome
new joiners. Go live and post to the all-employee group.
Share onboarding training and resources, e.g. org/team
info, company values, holidays.
Make an initial welcome post to help orient and guide
new hires.
Use WorkChat Chatbot to deliver a personalised
onboarding experience to help new hires ramp up faster.
Create a group for each hiring batch by week or month,
e.g. new hire class of April.
19
Workplace by Facebook Confidential
Onboarding

20. 20
Workplace by Facebook Confidential
Create a one-to-one group with all your direct reports
for day-to-day interactions as well as sharing information
Share goals and priorities in the group, one-to-one
meeting agendas and follow-up notes
Share feedback, track development goals and bounce
ideas
20
Workplace by Facebook Confidential
Manager onboarding

21. 21
Workplace by Facebook Confidential
Onboarding trainees with disabilities
Project Starfish created a learning group for
new hire trainees with each post catered to a
separate skill-based video.
Trainees started commenting on the videos,
which created discussions underneath
some of the top videos.
To deliver customised learning, Project
Starfish trainers posted customised videos
and tagged the trainee who needed this
customised knowledge.They were also able to follow up and see if
the trainee had indeed watched the video
and posted their comments.
CONNECT COLLABORATE

22. Career
Workplace by Facebook Confidential

23. 23
Workplace by Facebook Confidential
Create group 'Learning@' for sharing lessons from the
day-to-day experiences of work. Share curated skills-
based training with links to training materials and events.
Deliver 'just-in-time' micro-learning experiences by
going 'live with the expert' and respond to questions in
real time.
Seek input and engage your employees by running
'polls' in the 'Learning@' group to identify what
employees are most interested in learning.
Translate across 80+ languages, making it easy for you
to deliver content to a global workforce.
Create events in the group to drive awareness for
upcoming training workshops. Make them personal by
doing a 'live' blurb highlighting benefits of the training
sessions.
23
Workplace by Facebook Confidential
Learning and development
CONNECT COLLABORATE

24. 24
Workplace by Facebook Confidential
Create a 'learning community@ or mentorship
circle@' group, share learning and mentorship goals,
share experiences with Workplace Live and upload or
share learning materials.
Use Org chart to map mentors and mentees. Create
mentor-mentee one-to-one groups to provide a
private space to share development experiences and
enable virtual mentoring experiences with video chat
with Work Chat.
Create 'learning moments' by creating short interactive
'live' videos to capture real-life learning moments and
sharing it.
24
Workplace by Facebook Confidential
Learning and development

25. 25
Workplace by Facebook Confidential
Scoot Airlines –
Transport

26. 26
Workplace by Facebook Confidential

27. Feedback
Workplace by Facebook Confidential

28. Care
Workplace by Facebook Confidential

29. 29
Workplace by Facebook Confidential
Create a group recognition@ to provide instant leader,
manager and peer recognition.
Define criteria for nomination and highlight key
achievements or reinforce company values.
Use Org chart to identify peers and nominate, e.g. "win
of the week" or top teammate this month.
Do Workplace Live award ceremonies or employee
spotlights from leaders.
Run a quick poll listing out all the nominations and
seek feedback for your top awards.
Recognition@
Consider live streaming different types of charity
events or fundraisers to drive further engagement and
participation.

30. Automate and scale
Express gratitude by typing
#thanks @colleague name in
Workplace posts, comments
and Work Chat
Recipient receives instant
notification on Work
Chat and so does their
manager
Associate your recognition
with company values or
leadership principles
30
Workplace by Facebook Confidential

31. #thanks

32. 32
Workplace by Facebook Confidential

33. 17%
More
productive
21%
More
profitable
40%
Less
turnover
Connected companies are better performing companies
Source: 'The State of the American Workplace’, Gallup 2018

34. Empower your
Employees,
Open Culture by
Default
So what can we do
Work out loud,
solve problems
as a
community
Power your
employee
experience
with Talent
Analytics, AI
and ML
Workplace by Facebook Confidential

35. Join the Workplace for HR Customer Community of HR
practitionersWorkplace by Facebook Confidential

36. Call to Action
1
Start with creating Recognition@
Group for your company and
teams
2
Publish the criteria for
nominations with a ‘LIVE’ video
3
LIVEstream your Awards and
Recognition Ceremony in
Recognition group
4
Encourage atleast ‘1’ leader to
recognize in the group, make it
visual ‘GO LIVE’
5 Automate with #thanks ChatBot
Join the Workplace for HR Community -
fb.me/wphr

37. Q&A

38. Poll
Question: I am currently using (multiple choice) to manage culture, collaboration and
communication:
• Yes - Workplace by Facebook
• Yes - intranet and email
• Yes - multiple solutions
• No solution

39. Our upcoming
events and webinars:
Sept 17 - WEBINAR: SHRM: "How HR Leaders Can Fix Work"
Nov 13 - WEBINAR: Deskless not voiceless: How to connect
your frontline with corporate
Oct 8 - EVENT: Flow, Workplace Leadership Summit @
Facebook HQ,
Menlo Park CANov 6 - EVENT: Evanta CHRO Conference, Los Angeles
Dec 5/10- EVENT: Evanta CHRO Conference, Atlanta and
Toronto

40. workplace.com
Any other questions?
sameerc@fb.com