Learn how to launch a product in the hospitality space. Find out who's winning and who's losing? Think Deliveroo, Uber Eats, Starbucks and an industry moving more offline to online. Are robot waiters and tablets taking going to take waiters jobs? Personalised loyalty, paying at table, skipping the queues, last minute reservations and all the newest innovations within hospitality. SPEAKER Ben is director at BPL Digital, the leading digital agency for the hospitality industry. BPL work with the largest global brands including Budweiser, Compass Group, Greene King and the global brands of the future including The Goodman Group (Burger & Lobster, Goodman Steak Houses, Zelman Meats and Smack) and Grind & Co.. BPL have been shortlisted for a number of awards including Best Customer Experience and Best Mobile Wallet Innovation at the prestigious Mobile Innovation Awards.

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B y B e n F l o y d @ B P L D i g i t a l
2 3 r d A u g u s t 2 0 1 6
HOW HOSPITALITY
IS EMBRACING
TECHNOLOGY

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2 0 1 3 2 0 1 5 2 0 1 6

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Agenda
• W H I C H C O M P A N I E S T O W A T C H
• C U R R E N T T R E N D S A N D I N N O V A T I O N
• S U C C E S S E S & F A I L U R E S
• E X A M P L E S
• Q U E S T I O N S
• F R E E C O F F E E A T G R I N D

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RESTAURANT TECHNOLOGY LANDSCAPE

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• $18m
• < 3 years
• 1m orders
• Rocket Internet
• 114 VC funds
• Medium posts
https://medium.com/@chloeroose/the-right-words-to-say-
goodbye-8a2218b32f92#.tpfy8gwwi
https://medium.com/@adrienroose/from-0-to-1-000-000-to-
ecb4e2f863c7#.jnst9grxe

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• 21% of revenues from mobile app over $4bln per year
• $1.2bln customer funds
• 12.3m members
• 5% order ahead in less than a year
Starbucks

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Grind & Co. Ordering and Loyalty App

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V S V S

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Questions

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RESTAURANT TECHNOLOGY LANDSCAPE

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A f r e e c o f f e e a t G R I N D
1. G o t o t h e A p p S t o r e a n d D o w n l o a d G R I N D A p p
2. R e g i s t e r & a d d p r o d u c t s t o b a s k e t
3. A t t h e c a r t , i n p u t c o d e ‘ d a 6 7 8 ’
4. E n j o y y o u r f r e e c o f f e e
A f r e e c o f f e e a t G R I N D
1. G o t o t h e A p p S t o r e a n d D o w n l o a d G R I N D A p p
2. R e g i s t e r & a d d p r o d u c t s t o b a s k e t
3. A t t h e c a r t , i n p u t c o d e ‘ d a 6 7 8 ’
4. E n j o y y o u r f r e e c o f f e e