Reservation in the hotel industry is defined as ‘blocking a particular type of guest room (e.g., single room, double room, deluxe room, executive room, suite, etc.), for a definite duration of time (i.e., number of days of stay), for a particular guest’.
Get this Hotel Housekeeping Training Manual from here: http://www.hospitality-school.com/training-manuals/housekeeping
Download free sample copy from here: https://www.dropbox.com/s/uzocqmfaoot53vc/Hotel%20Housekeeping%20-%20Preview%20Copy.pdf
Read 160+ free hotel management training tutorials from here: http://www.hospitality-school.com/free-hotel-management-training
A PowerPoint presentation for the students of second semester in Hospitality Management colleges.
The presentation contains lot of images and graphics for ease of understanding; and text has been minimised so as to reduce the sleeping effect, which prolonged reading has on the current generation of learners.
this slide discuss the dties and responsibilities of hotel front office staff . this also gives an idea of the hierarchy and organizational chart of hotel front office department.
Reservation in the hotel industry is defined as ‘blocking a particular type of guest room (e.g., single room, double room, deluxe room, executive room, suite, etc.), for a definite duration of time (i.e., number of days of stay), for a particular guest’.
Get this Hotel Housekeeping Training Manual from here: http://www.hospitality-school.com/training-manuals/housekeeping
Download free sample copy from here: https://www.dropbox.com/s/uzocqmfaoot53vc/Hotel%20Housekeeping%20-%20Preview%20Copy.pdf
Read 160+ free hotel management training tutorials from here: http://www.hospitality-school.com/free-hotel-management-training
A PowerPoint presentation for the students of second semester in Hospitality Management colleges.
The presentation contains lot of images and graphics for ease of understanding; and text has been minimised so as to reduce the sleeping effect, which prolonged reading has on the current generation of learners.
this slide discuss the dties and responsibilities of hotel front office staff . this also gives an idea of the hierarchy and organizational chart of hotel front office department.
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
this slides discuss about the various staff in housekeeping department, their duties and responsibilities, hierarchy of the department, layout of the department, etc
The guest cycle describes the activities that each guest passes by from the moment he/she calls to make a reservation inquiry till he/she departs from the hotel.
Our Vision !!
Educaterer India is an unique combination of passion driven into a hobby which makes an awesome profession. We carve the lives of enthusiastic candidates to a perfect professional who can impress upon the mindsets of the industry, while following the established traditions, can dare to set new standards to follow. We don't want you to be the part of the crowd, rather we like to make you the reason of the crowd.
Today's Effort For A Better Tomorrow
this slides discuss about the various staff in housekeeping department, their duties and responsibilities, hierarchy of the department, layout of the department, etc
The guest cycle describes the activities that each guest passes by from the moment he/she calls to make a reservation inquiry till he/she departs from the hotel.
1. Hotel/Venue Inspection Checklist
Property
_____________________________________________________________________________________
Ratings: AAA Rating: ______Diamonds Mobil Rating: _______ Stars
Other____________________
Date of Site Inspection _______________________ Sales Manager ______________________________
Distance from Airport: ________________ Shuttle Service Available: Y N Cost: _______________
Approximate Taxi Fare: ______________ Car Rentals on Property: Y N ______________________
Public Transportation: Y N Cost: _________ Distance to hotel from stop: ____________________
Sleeping Rooms: Singles: ____________ Doubles ___________ Suites ______________
#Non smoking _____________ # Accessible ________________________
Date/description of last renovation: _________________________________________________________
Next renovation planned: _________________________________________________________________
ADA Compliant Y N if not, in what areas? _________________________________________________
______________________________________________________________________________________
Name Type Meals/Hours
F&B Outlets:
1._____________________________________________________________________________
2._____________________________________________________________________________
3______________________________________________________________________________
4._____________________________________________________________________________
5._____________________________________________________________________________
6._____________________________________________________________________________
7._____________________________________________________________________________
Room Service: Y N Hours: _____________ In house A/V Service? Y N
Business Center: Y N Open weekends: Y N
Health Club/Fitness Facilities:
______________________________________________________________________________________
Other On-site Recreation/ Facilities:
______________________________________________________________________________________
Other Guest Services:____________________________________________________________________
Within Walking Distance to Hotel:__________________________________________________________
2. Lobby/Public Areas 1 = poor -- 5 = average – 10 excellent
1 2 3 4 5 6 7 8 9 10 Comments
Impression Before Entering Hotel
Lobby Décor
Lobby Seating
Lobby Condition/Cleanliness
Condition/Cleanliness of Hallways
Condition/Cleanliness of Front Desk
Public Restrooms Condition/Cleanliness
Clarity of Property (easy to navigate)
Attentiveness/Friendliness of Doormen
Attentiveness/Friendliness of Bellmen
Number of desk staff on at check in
Attentiveness/friendliness of Front Desk
Number of desk staff on at check out
Restaurants 1 = poor -- 5 = average – 10 excellent
1. Restaurant Décor 1 2 3 4 4 6 7 8 9 10 Comments
Restaurant Condition/Cleanliness
2. Restaurant Décor
Restaurant Condition/Cleanliness
3. Restaurant Décor
Restaurant Condition/Cleanliness
4. Restaurant Décor
Restaurant Condition/Cleanliness
5. Restaurant Décor
Restaurant Condition/Cleanliness
6. Restaurant Décor
Restaurant Condition/Cleanliness
7. Restaurant Décor
Restaurant Condition/Cleanliness
8. Restaurant Décor
Restaurant Condition/Cleanliness
9. Restaurant Décor
Restaurant Condition/Cleanliness
Fitness/Recreation Facilities 1 = poor -- 5 = average – 10 excellent
1 2 3 4 5 6 7 8 9 10 Comments
Décor
Cleanliness
Condition of Equipment
Cleanliness of Locker Rooms
3. Back of the House 1 = poor -- 5 = average – 10 excellent
1 2 3 4 5 6 7 8 9 10 Comments
Appearance of doors leading to B.O.T.H.
Cleanliness
Noise Level
Meeting Space 1 = poor -- 5 = average – 10 excellent
1 2 3 4 5 6 7 8 9 10 Comments
Proximity to Sleeping Rooms
Décor
Condition/Cleanliness of walls
Condition/Cleanliness of floors
Ceiling Height
Lighting
Heating/Ventilation
Number of public telephones
Number of House phones
Number of public restrooms
Restroom cleanliness
Unique Meeting/Function Space:
______________________________________________________________________________________
______________________________________________________________________________________
Outdoor Meeting/Function Space:
_____________________________________________________________________________________
______________________________________________________________________________________
Meeting Space Notes:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
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______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
4. Guest Rooms 1 = poor -- 5 = average – 10 excellent
1 2 3 4 5 6 7 8 9 10 Comments
Condition/Cleanliness of Hallways
Décor of Rooms
Condition/Cleanliness of walls
Condition/Cleanliness of floors
Condition/Cleanliness furniture/bedding
Lighting
Heating/Ventilation
Quantity/Type of Furniture
Number of Telephones
Restroom Cleanliness
Bathroom Amenities
Room Amenities
Guest Room Notes:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Suites that Would be Available for Group:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
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