Hosted private branch exchange (PBX) also referred to as virtual PBX, allows businesses to use sophisticated telephone systems without investing in the telecom equipment

1. Hosted PBX Market To WitnessExponential GrowthBy 2016 – 2024
Hostedprivate branchexchange (PBX) alsoreferredtoasvirtual PBX,allowsbusinessestouse
sophisticatedtelephonesystemswithoutinvestinginthe telecomequipment.The call platformis
hostedat the service provider’slocation.The subscribersconnectviaIPto the service providerforvoice
service.Itisa cloud-basedsystemthatcanbe accessedviaan IP network.Asall servicesare hostedin
the cloudoperatingcostsare reduced.The service providertakescare of the hardware,software and
necessarymaintenance.HostedPBXallowsemployeestoworkfromhome ortheircellphonesandstill
be connectedtothe office telephone system.Call routingandswitchingishandledbyservice providers
at theirownlocation.Suchsystemscanfunctionoverpublicswitchedtelephonenetworks(PSTN)
and VoIP.Like aregulartelephone system, callscanbe transferredorputon hold,conference callscan
be set upand the phone can be answeredbyan automatedattendantwhocanroute callersto different
departmentsinanorganization.Asperbusinessrequirements,rangingfromasingle useratan office to
multiple usersscatteredacrossdifferentcontinents,necessarysolutionscanbe providedbyhosted PBX
service providers.
Infrastructure costshave directimpacton profitabilityof companies.The keygrowthdriverfor hosted
PBXmarket isthe significantcostsavingsin telecominfrastructure itofferstocompanies.Also,asthe
office phone systemisvirtual,locationconstraintsare eliminated.Businessesare increasinglygoing
global andhostedPBXmakesit possibleforthemtoestablishavirtual presence atlocations wherethey
do nothave a physical presence.Thus,increasingnumberof companiesare optingforthese services.
Traditional phone systemsare alsolimitedbythe numberof userstheycan handle.
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Virtual systemscanexpandtoaccommodate growingneedsof abusiness.Withintuitive webinterfaces
whichanybodycan manage andmonitor,hostedPBXsystemismore userfriendlythantraditional
telephonesystem.The multiple securitylayersandfailovertechnologyofferedbyservice providersis
furtherlikelytofuel the growthof hostedPBXtechnology.However,asvoice qualityandconnections
dependonInternetservice,anydisruptionsinInternetresultsinlossof phone service.Furthermore,the
unfamiliarityof hostedPBXuserswithVoIPtechnologyandsupportissuesfromservice providerspose
challenges inthe growthof hostedPBXmarket.
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The hosted PBXmarketcan be categorizedintermsof organizationsize,end-users,andservices.Onthe
basisof organizationsize the marketcanbe categorizedintosmall andmedium-sizeenterprises(SMEs)
and large organizations.Onthe basisof end-users,the marketcanbe classifiedintofinancialservices,
healthcare,retail,education,manufacturing,real estate,professional servicesandothers.Also,onthe
basisof services,the marketiscategorizedintonetworkservices,managedservices,security
services, unifiedcommunications andcloud& IT services.
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2. The major companiesinthe hostedPBXmarketinclude XOCommunications,LLC,VirtualPBX.com, Inc.,
Jive Canada,RingCentral,Inc.,Digium,Inc.,8×8, Inc.,Intermedia.net,Inc.,TelePacificCommunications,
3CX, Megapath,Engin,Bullseye Telecom,Nextiva,Vonage,Mitel NetworksCorporationandShoreTel
Inc.
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