This document discusses key performance indicators (KPIs) for hospital cleaners. It provides steps to create KPIs, including defining objectives, identifying key result areas and tasks, and determining methods to measure results. The document cautions that KPIs should be clearly linked to strategy and provide answers to important questions. It also lists different types of KPIs such as process, input, output, leading, and lagging KPIs. Resources are provided for additional KPI materials.