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© 2005. Targetbase®
1
 Hawaii - Voyage
 Hawaii - Fall
 Hawaii - Holiday
 Hawaii - Volume
 Campaign
 Hawaii - Voyage
 Hawaii - Holiday
 Hawaii - Fall
 Hawaii - Volume
Hawaii Voyage
Hawaii Fall
Hawaii Holiday
Campaign
 Hawaii - Voyage
 Hawaii - Holiday
 Hawaii - Fall
 Hawaii - Volume
Hawaii Voyage
Hawaii Holiday
Hawaii Fall
Hawaii Goldmine
Hawaii Goldmine
0
500
1,000
1,500
2,000
2,500
3,000
3,500
Europe Digest Europe Gatefold
Self Mailer
Europe Suites
Pcard
Europe Suites
Triple Pcard
Baltic Select
State Dbl Pcard
Bookings
Europe
January '05 - March '05
Single Product Mailings
Dimensions
Time Frame
Key Measures  Bookings
 Conversion
 Revenue
 Customers
 Month-To-Date
 Quarter-To-Date
 Year-To-Date
 Start Month / End Month
 Campaigns
 Products
 Mailing Type
 Customer Segment
 etc
Output
Multi-dimensional Analytics Dashboard
© 2005. Targetbase®
2
Time-based View of Specific Product by Segment
Masked for Client Confidentiality
© 2005. Targetbase®
3
Results of Promoted Itineraries
Masked for Client Confidentiality
© 2005. Targetbase®
4
Example:
Overall Mailing Performance over Selected Time Period
 Key Measure: Conversion
 First Dimension: All Campaigns for Last 3 Months
 Second Dimension: N/A
Masked for Client Confidentiality
© 2005. Targetbase®
5
Example:
Review Passengers Booked for the same Select Campaigns
 Key Measure: Bookings
 First Dimension: Select Campaigns
 Second Dimension: By Segment
Masked for Client Confidentiality
© 2005. Targetbase®
6
Example:
Comparison of Effectiveness of Different Mailing Formats
 Key Measure: Conversion
 First Dimension: Formats
 Second Dimension: N/A
Masked for Client Confidentiality

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Holland America Line - CRM Dashboard Sample

  • 1. © 2005. Targetbase® 1  Hawaii - Voyage  Hawaii - Fall  Hawaii - Holiday  Hawaii - Volume  Campaign  Hawaii - Voyage  Hawaii - Holiday  Hawaii - Fall  Hawaii - Volume Hawaii Voyage Hawaii Fall Hawaii Holiday Campaign  Hawaii - Voyage  Hawaii - Holiday  Hawaii - Fall  Hawaii - Volume Hawaii Voyage Hawaii Holiday Hawaii Fall Hawaii Goldmine Hawaii Goldmine 0 500 1,000 1,500 2,000 2,500 3,000 3,500 Europe Digest Europe Gatefold Self Mailer Europe Suites Pcard Europe Suites Triple Pcard Baltic Select State Dbl Pcard Bookings Europe January '05 - March '05 Single Product Mailings Dimensions Time Frame Key Measures  Bookings  Conversion  Revenue  Customers  Month-To-Date  Quarter-To-Date  Year-To-Date  Start Month / End Month  Campaigns  Products  Mailing Type  Customer Segment  etc Output Multi-dimensional Analytics Dashboard
  • 2. © 2005. Targetbase® 2 Time-based View of Specific Product by Segment Masked for Client Confidentiality
  • 3. © 2005. Targetbase® 3 Results of Promoted Itineraries Masked for Client Confidentiality
  • 4. © 2005. Targetbase® 4 Example: Overall Mailing Performance over Selected Time Period  Key Measure: Conversion  First Dimension: All Campaigns for Last 3 Months  Second Dimension: N/A Masked for Client Confidentiality
  • 5. © 2005. Targetbase® 5 Example: Review Passengers Booked for the same Select Campaigns  Key Measure: Bookings  First Dimension: Select Campaigns  Second Dimension: By Segment Masked for Client Confidentiality
  • 6. © 2005. Targetbase® 6 Example: Comparison of Effectiveness of Different Mailing Formats  Key Measure: Conversion  First Dimension: Formats  Second Dimension: N/A Masked for Client Confidentiality