This document provides an overview of troubleshooting IBM Connections. It introduces the presenters and their backgrounds in IBM collaboration products. It then covers understanding the environment, locating logs, common issues, troubleshooting techniques, and getting help. Specific topics include IBM Connections topologies, log locations for WebSphere, TDI, databases and other associated software. Common problems involve LDAP, WebSphere, databases, and TDI synchronization. Troubleshooting tools and techniques are suggested. Getting additional help may involve searching online resources, the IBM community, or opening a support case with the necessary environment and issue details. Contact information is provided for follow up questions.