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Helpdesk CRM
CZ Helpdesk CRM is a multi-channel customer support ticketing system that allows customers to submit tickets via various channels like voice, email, SMS, social media, or chat. The system automatically generates ticket numbers and assigns tickets to departments or agents. It also monitors all queries and complaints to ensure none go unattended. The CRM provides real-time ticket status updates and tracks SLA compliance, escalating delays via email or SMS. It offers on-premise or cloud-based deployment, configurable escalation rules, multimedia integrations, and role-based access controls.
Helpdesk CRM
- 1. CZ Helpdesk CRM Oneofthecoolest product forsolving customersupport tickets Home / Products / CZ Helpdesk Simplify work for your agents CZ Helpdesk CRMprovidesa multi-channel platform to register any complaint or query withthecentral help desk of theenterpriseusing Voice Call,Email,SMS,Social Media,Chat or Bot.Thesystem generatesan automated ticket number and canautomatically assigntheticket to departmentsor agents. TheCRMhelpstheenterpriseto monitor all thequeriesand complaints proactively whilemaking surethat noneof thecustomer complaintsgoes unattended. More than just ticketing CZ Omni hastheability to bring context of theinteractionsto CZ CRM Helpdesk.So theagent canview theticket detailsfrom theinteractions withIVRor interactionwithany channel.VoiceLogsfrom CZ Contact Centrealso getstagged withtherelevant ticket number.Thecontext of theconversationwill help theagentsto providequicker resolutionand deliver better customer experience. No more worry for TAT Re que st Fre e De mo ContactUs Global Signin Solutions Products Partners Resources Try For Free
- 2. Company AboutUs Careers Solutions OmnichannelCX ContactCenterSolutions Marketing Solutions RemoteTeamSolution Resources Blog CaseStudies Ebooks DeveloperCenter Support IND:+91 9311042121 IDN:+62.813.1099.1035 UAE:+971.45.973.945 USA:+1.551.800.1110 StayConnected SubscribetoourNewsletters john@company.com Theapplicationprovidesreal timestatusof eachticket and itsTATfor closure.Any delay beyond thestandard TATisescalated via Email or SMS to therelevant stakeholder asper theescalationmatrix created by the administrator of theapplication. CZ Advantage On-premise and on cloud capabilities CZ Helpdesk CRMisavailable over thecloud or canbe installed onpremise.The completesolutionisweb browser based and thereisno need of installing any additional applicationontheagent device. Configurable escalation matrix Escalationmatrix canbe customized asper the organization'sneed.The administrator candefinethe hierarchy of theescalation matrix and set therulesfor escalationwhichshould be followed incaseof escalation. Theescalationdetailscanbe communicated to theuser via Email or SMS notification. Multimedia plugins IVR,Email,SMS,Chat,Social Media canbeplugged ineasily to theticketing system.CZ CaseManagement Software providesstandard APIsto plug into different communication channelsto theticketing system for notificationand update. Role based access to the application Varioususer levelscanbe created withindependent logins for different userswithdifferent roles.Theadministrator can definethemoduleswhichare activefor theenterpriseand the roleswhichcanaccessthese modules.Thecompletemodular structureof theapplication makesit easy to maintainand managefor theadministrator. Reports Generatereal timeand historical reporting for all troubletickets. ThisTicketing CRMhelpsin monitoring tickets,following SLA deadlinesand agent performance.Focusonthe metricsthat matter to you. Omnichannel Manageall support-related communicationsfrom multiple channelsona singleplatform. Handlesupport request from VoiceCall,Email,SMS,Social Media,Chat or Bot and provide consistent customer experience. Frequently Asked Questions 1. What does a Helpdesk CRM do? 2. What are the features of CZ Helpdesk CRM? 3. What Is The Importance of a Helpdesk CRM for My Business? 4. What Is The Difference Between Case Management Software and Regular CRM?
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