The help desk is often the first point of contact for callers and good telephone techniques are important. To be prepared, technicians should sit up, take deep breaths to relax, have water handy to speak clearly, and be conscious of using a courteous tone of voice when speaking slowly to callers.

1. it’s a challenge help desk technique

2. Point of Contact The Help Desk is often the first point of contact for most callers. Good telephone techniques are critical. Talking to callers on the phone is not as easy as it seems.

3. Be Prepared To

4. get in the zone Prepare Your Body Sit up, take a deep breath and relax Prepare Your Voice Have water handy Be conscious of the tone of your voice Speak slowly and clearly and be courteous How Do I