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Heartful Comunication.pptx
- 3. • Latin word “Communicare”, which means “to share” • Process of “sharing” – information, thoughts, ideas, feeling, emotions, etc.
- 4. Words Voice Tone, Rate, & Rhythm 7 % 38 % 55 % Non-Verbal Gestures, Facial Expressions & Body Language Effectiveness of Communication (Prof. Albert Mehrabian's Research)
- 5. Other people Our Self Universe We communicate with…
- 7. • Responding to the needs of the moment: • Art of Listening : • Communicating with the heart : Without judgements or prejudices Practice empathy Refrain from emotional reaction. Practice pause Being in the moment Correct clearly and firmly – remain connected to your heart. Listen with Inner Silence Attitude , Attention , Adjustment
- 9. • Daaji video on listening silence ;;;;;;;yet to search in Hindi and crop
- 10. Art of Listening Self Listen Learn Do Learn As a civil servant • When I listen, I get a better understanding of my role • When I listen, I learn to observe the non-verbal feelings and expressions As a person • Listening is a valuable tool for Self- Development • Always listen from the Heart • Listen genuinely and patiently
- 11. “ The more we meditate, and the more we are in touch with our inner self, and how we relate to ourselves inside when we are alone, that is also a kind of communication, which can be replicated outside. So, good communication with the outside world depends on how well we are with ourselves, how well we communicate with ourselves. That’s what we call inner communion. This level of personal inner communion can spill over in outer communication, which can one day become a communion with others” ~ Daaji
- 12. • Regular Meditation • Practicing Pause • Maintaining our meditative condition • Understanding our feelings and ‘Needs’ • Checking our intention • Speak to connect • Listen with silence • Empathy in Action • Transforming judgements & prejudice • Silent Resonance • Harmony Our outer communication also affects our inner condition! Inner communion Inner Communication Outer Communication Outer communion
- 15. Experience Heartfulness… “Connect within” • Gently close your eyes • Suggest that the source of light is present within your heart. • Stay with this subtle feeling. • If your mind wanders, gently bring your attention back to your heart. • Be open to any experience that you may have. • Observe and record your experience.
- 16. heartfulness.org
Editor's Notes
- In any verbal communication there are 3 elements – words , voice ( rate ,tone & rhythm) and non-verbal cues ( Gestures, Facial expressions & Body language ). Which one of these elements you think is the most effective in communication ? ( Pause for 20 seconds for responses) In the 1970s Prof. Albert Mehrabian of the University of California published his research on this.. He quantified the effectiveness of communication as follows : Words – only 7%. Voice - Tone, rate & rhythm – 38%. Non-verbal – Gestures, facial expressions & Body language - 55% This is referred to as the 7-38-55 Rule of communication. We now know what we have to pay greater attention to! Our gestures, facial expressions & body language. Extra notes : A speaker’s words are only a fraction of his efforts. The pitch and tone of his voice, the speed and rhythm of the spoken word, and the pauses between those words may express more than words alone. Further, his gestures, posture, pose and expressions usually convey a variety of subtle signals. These non-verbal elements can present a listener with important clues to the speaker’s thoughts and feelings and thus substantiate or contradict the speaker’s words.
- Presenter to do live Demo with participant and display art of listening. Listening Demo Facilitator give demonstration of Heartful Listener with fellow Facilitator. This Demo is for Listener to show empathic listening and not going in to advising or solving problem and Demo will ends with speaker feels that he/she is able to share completely and was heard totally. Demonstrator to Display 1.Maintain eye contact and keen attention while listening 2.During conversation give appropriate gestures and monosyllable to show your interest in conversation (nodding heading, say yes-okay- go ahead) 3.When speaker finishes ask, “ have you been able to share completely” (or similar words to make speaker feel that if he/she have anything else, listener is willing to listen) 4.Listener to reiterate understanding to speaker in least words (make sure u summarize the actual trouble that speaker shared)
- Listen Learn Do Learn is the cycle for self-development.
- Lets learn to unburden the effect of our emotions. Please give instructions for Guided cleaning