1. Health & Society Barometer - Europ Assistance / CSA
2013: 7th wave of the barometer
15 October 2013

2. Context, objectives and
methodology
Health & Society Barometer - Europ Assistance / CSA.
2

3. Objectives of the study
In 2006, the Europ Assistance Group and the Cercle Santé Société, alongside the CSA Institute, launched an annual
pan-European barometer on the relationship and practices of European citizens with regard to their health systems.
Set against the context of the radical change within the sector, the objective of the barometer is to provide
clarification on the position of the citizens, in order to introduce public opinion into the major debates that are
gripping the healthcare sector.
This year, the barometer will be published on the occasion of the 50th anniversary of Europ Assistance.
The focus for 2013:
On the occasion of the 50th anniversary of the assistance group, established in France by Pierre Desnos, the
founder of Europ Assistance, the Santé&Société Europ Assistance / CSA barometer focuses this, its 2013 edition,
on addressing the topic of healthcare and travel, assessing the contributions for repatriation for medical reasons
Health and business: the main expectations of expatriate employees regarding the 4 S': “Santé, Sécurité,
Scolarité, Salaire” (Healthcare, Safety, Schooling, Salary)
Healthcare and new communication technologies and the contribution of healthcare social networks
The topics addressed by the barometer:
Evaluation of the health system and the quality of treatments
Health and social demands
Mobility within access to treatment
The ageing population and the provision of care to elderly and dependent people
New technologies
Prevention
Contribution of the healthcare sector to the economy
Health & Society Barometer - Europ Assistance / CSA.
3

4. The scope of the barometer
Year
Country
Staff
2006-2007
• Germany
• France
• Italy
• United
Kingdom
• Sweden
• 400 for each country
2009
•Germany
• France
• Italy
• United
Kingdom
• Sweden
• Poland
• 400 for each country
2010
• Germany
• France
• Italy
• United
Kingdom
• Sweden
• Poland
• USA
• Austria
• 400 for the European
countries
• 800 for the USA
2011-2012
•Germany
• France
• Italy
• United
Kingdom
• Sweden
• Poland
• USA
• Austria
• Spain
• Czech Republic
• 500 for the European
countries
•1000 for the USA
2013
•Germany
• France
• Italy
• United
Kingdom
• Sweden
• Poland
• USA
• Austria
• Spain
• 500 for the European
countries
•1000 for the USA
Health & Society Barometer - Europ Assistance / CSA.
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5. The scope of the barometer
Sampling data sheet
•Means of gathering data: interviews by telephone – cati - at the home of the interviewees.
• Sampling plan: a national sample representative of citizens aged 18 years old and older, structured in accordance
with the quotas method (gender, age, region and socio-professional category).
• Size of samples: 500 individuals aged 18 years old and older per European country and 1,000 individuals in the
United States, amounting to 5,000 interviews in a total of 9 countries.
• Field dates: May - June 2013.
• Time required to complete the questionnaire: 15 minutes.
Total
population
Sample
in millions
Source:
Eurostat 2011
European Union 27 countries
Average age
years
502 m
Germany
81.8
500
43.1
France
65.4
500
39.8
Italy
60.9
500
43.0
United Kingdom
62.4
500
39.5
Spain
46.2
500
40.7
Poland
38.2
500
39.1
Sweden
9.5
500
40.6
Austria
8.4
500
41.2
372.8
4000
40.9
Total of 8 countries studied
The 8 countries surveyed represent 74% of the whole of the EU
in millions
Source: CIA Factbook
2011
United States: 50 states
Health & Society Barometer - Europ Assistance / CSA.
313 m
years
1000
37.2
5

6. Evaluation of the health system and
the quality of treatments
Health & Society Barometer - Europ Assistance / CSA.
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7. Opinion on the healthcare system
How would you assess the organisation of your healthcare system: poor, average, good, very good or excellent?
Calculated by assigning a value to the responses: poor = 1, average = 3.25, good = 5.5, very good = 7.75, excellent = 10
AUS
6,3
UK
5,2
FR
5,1
GER
5
SPA
4,8
SWE
4,8
ITA
POL
3,2
2,8
EU
USA
Health & Society Barometer - Europ Assistance / CSA.
4,7
4,5
7

8. Opinion on the healthcare system – Development 2006-2013
How would you assess the organisation of your healthcare system: poor, average, good, very good or excellent?
Calculated by assigning a value to the responses: poor = 1, average = 3.25, good = 5.5, very good = 7.75, excellent = 10
Excellent = 10
AUS
6,5
6,5
6,3
6,2
UK
FR
5,7
5,6
5,1
5,1
5,3
5,6
5,1
4,8
GER
5,5
4,9 5,5
5,4
5,0
4,7
5,0
4,5
4,2
4,5
4,3
4,6
5,3
5,1
5,0
4,7
4,7
5,2
5,1
5,0
4,8 4,8
4,7
4,5
ITA
3,7
3,8
3,6
USA
4,3
4,2
4,1
3,9
SPA
SWE
EU
POL
3,4
3,3
3,2
3,0
2,9
2,6
2013 significantly higher
than 2012
2,8
2013 significantly lower
than 2012
2,5
Poor = 1
2006
2007
2009
2010
Health & Society Barometer - Europ Assistance / CSA.
2011
2012
2013
8

9. Opinion regarding the technical competence of doctors
How would you today assess the technical competence of doctors with regard to diagnostics and
treatment: poor, average, good, very good, excellent?
Calculated by assigning a value to the responses: poor = 1, average = 3.25, good = 5.5, very good = 7.75, excellent = 10
AUS
6,5
SPA
6
UK
5,8
FR
5,7
SWE
5,6
GER
5,5
ITA
4,8
POL
4,7
EU
USA
Health & Society Barometer - Europ Assistance / CSA.
5,6
6,8
9

10. Opinion regarding the technical competence of doctors: development 2010-2013
How would you today assess the technical competence of doctors with regard to diagnostics and
treatment: poor, average, good, very good, excellent?
Calculated by assigning a value to the responses: poor = 1, average = 3.25, good = 5.5, very good = 7.75, excellent = 10
Very good = 7.75
7,0
7,1
USA
6,9
6,8
6,7
6,6
6,5
6,3
6,2
6,1
6,0
6
5,7
5,6
5,6
6,0
5,9
5,8
5,55,6
5,5
5,4
6,5
5,8
5,7
5,6
5,5
AUS
SPA
UK
FR
SWE
EU
GER
5,1
4,9
4,6
4,8
ITA
POL
4,7
4,1
2013 significantly higher
than 2012
Average = 3.25
2013 significantly lower
than 2012
2010
2011
Health & Society Barometer - Europ Assistance / CSA.
2012
2013
10

11. Perceived threats to the future of the healthcare systems
In the coming years, our health system will face several threats, which I am going to read to you. For each of
them, do you think this threat is very significant, quite significant, somewhat significant or not at all significant?
UK
USA
ITA
EU
POL
Medical errors
Waiting times before receiving
treatment
Increase of direct cost for
individuals
FR
SWE
AUS
GER
Unequal access to health care
Note de lecture :
- Scale going from 30% to 90%.
- Each radian is equivalent to 10% of response.
SPA
Health & Society Barometer - Europ Assistance / CSA.
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12. Perceived threats to the future of the healthcare systems
Medical errors
Do you think this threat is very significant, quite significant, somewhat significant or not at all significant?
Very important
UK
ITA
POL
Somewhat important
SWE
GER
Not really important
SPA
82%
75%
74%
70%
FR
37%
45%
AUS
It is not a threat
EU
USA
37%
61%
70%
78%
33%
31%
45%
11%
4%
3%
18%
19%
15%
21%
5%
2%
5%
3%
7%
2%
8%
2%
24%
24%
26%
5%
9%
6%
6%
10%
4%
17%
4%
2%
Very / Somewhat
important
93%
93%
93%
91%
90%
85%
70%
68%
85%
95%
Average
9.2
9.0
8.9
8.8
8.0
8.4
7.0
7.0
8.3
9.1
Health & Society Barometer - Europ Assistance / CSA.
12

13. Perceived threats to the future of the healthcare systems - Development
2009-2013
Medical errors
Do you think this threat is very significant, quite significant, somewhat significant or not at all significant?
Development of "Very important"
UK
90%
84%
86%
USA
79%
82%
78%
76%
78%
75%
70%
69%
68%
70%
78%
71%
70%
65%
65%
75%
74%
73%
70%
66%
66%
63%
52%
SPA
70%
SWE
EU
61%
63%
58%
57%
ITA
POL
54%
47%
48%
43%
45%
GER
37%
AUS
40%
35%
33%
36%
37%
FR
2013 significantly
higher than 2012
2013 significantly lower
than 2012
21%
10%
2009
2010
2011
Health & Society Barometer - Europ Assistance / CSA.
2012
2013
13

14. Perceived threats to the future of the healthcare systems
Waiting times prior to receiving treatment
Do you think this threat is very significant, quite significant, somewhat significant or not at all significant?
Very important
POL
ITA
UK
Somewhat important
SPA
SWE
Not really important
GER
FR
AUS
43%
45%
42%
75%
87%
40%
66%
40%
33%
21%
USA
78%
44%
25%
EU
62%
59%
72%
It is not a threat
29%
17%
11%
1%1%
2%
1%
2%
2%
3%
2%
6%
1%
Very / Somewhat
important
98%
97%
96%
95%
92%
Average
9.5
9.0
9.0
9.1
8.5
Health & Society Barometer - Europ Assistance / CSA.
28%
8%
6%
14%
4%
6%
3%
4%
2%
87%
85%
82%
91%
94%
7.9
7.7
7.6
8.5
8.0
11%
2%
14

15. Perceived threats to the future of the healthcare systems - Development
2009-2013
Waiting times prior to receiving treatment
Do you think this threat is very significant, quite significant, somewhat significant or not at all significant?
Development of "Very important"
100%
SPA
93%
89%
90%
88%
87%
UK
ITA
88%
78%
77%
EU
SWE
76%
75%
72%
70%
75%
71%
72%
70%
69%
70%
66%
61%
57%
57%
59%
45%
42%
GER
2013 significantly
higher than 2012
51%
52%
47%
AUS
62%
58%
52%
USA
FR
68%
65%
64%
54%
POL
45%
43%
2013 significantly lower
than 2012
43%
42%
40%
39%
34%
30%
2009
2010
2011
Health & Society Barometer - Europ Assistance / CSA.
2012
2013
15

16. Perceived threats to the future of the healthcare systems
The increase in personal financing
Do you think this threat is very significant, quite significant, somewhat significant or not at all significant?
Very important
SPA
ITA
POL
Somewhat important
GER
UK
Not really important
AUS
FR
49%
SWE
48%
It is not a threat
EU
USA
35%
47%
58%
59%
55%
70%
76%
74%
39%
39%
47%
40%
9%
3%
8%
4%
30%
38%
26%
20%
35%
21%
22%
3%
1%
2%
2%
3%
1%
5%
6%
5%
Very / Somewhat
important
96%
96%
96%
94%
89%
88%
Average
9.1
8.6
8.9
8.0
8.0
8.0
Health & Society Barometer - Europ Assistance / CSA.
4%
7%
3%
3%
2%
88%
74%
90%
95%
8.0
7.1
8.0
9.0
16

17. Perceived threats to the future of the healthcare systems - Development 2010-2013
The increase in personal financing
Do you think this threat is very significant, quite significant, somewhat significant or not at all significant?
Development of "Very important"
90%
85%
SPA
76%
73%
73%
69%
67%
66%
63%
53%
52%
49%
47%
56% 55%
54%
52%
51%
48%
43%
68%
USA
74%
POL
70%
67%
67%
58%
55%
54%
51%
47%
43%
39%
UK
59%
58%
55%
ITA
EU
49%
48%
AUS
FR
GER
SWE
47%
35%
2013 significantly
higher than 2012
21%
2013 significantly lower
than 2012
10%
2010
2011
Health & Society Barometer - Europ Assistance / CSA.
2012
2013
17

18. Perceived threats to the future of the healthcare systems
Inequalities in access to treatments
Do you think this threat is very significant, quite significant, somewhat significant or not at all significant?
Very important
ITA
71%
UK
73%
SPA
73%
SWE
Not really important
GER
FR
AUS
50%
67%
POL
Somewhat important
53%
It is not a threat
50%
63%
38%
34%
EU
63%
28%
24%
19%
19%
2%
1%
4%
1%
4%
3%
4%
4%
9%
2%
Very / Somewhat
important
96%
95%
92%
92%
89%
88%
87%
Average
8.9
8.9
8.9
8.0
8.5
8.1
8.0
Health & Society Barometer - Europ Assistance / CSA.
10%
2%
7%
6%
70%
36%
26%
29%
USA
10%
4%
23%
6%
3%
4%
3%
86%
91%
93%
4.9
8.5
8.0
18

19. Perceived threats to the future of the healthcare systems - Development
2009-2013
Inequalities in access to treatments
90%
Do you think this threat is very significant, quite significant, somewhat significant or not at all significant?
Development of "Very important"
84%
UK
78%
73%
73%
71% 72%
70%
73%
71%
69%
66%
63%
72%
68%
63%
66%
65%
58%
USA
ITA
63%
62%
62%
POL
67%
63%
60%
SPA
SWE
EU
57%
54%
54%
53%
FR
55%
53%
50%
51%
49%
48%
50%
AUS
49%
GER
2013 significantly
higher than 2012
38%
2013 significantly lower
than 2012
30%
2009
2010
2011
Health & Society Barometer - Europ Assistance / CSA.
2012
2013
19

20. Summary of perceived threats to the future of the healthcare
systems
Over the years to come, our healthcare system will face several threats, which I am going to identify for you:
For each of these, do you think this threat is very significant, quite significant, somewhat significant or not at all
significant?
Sur ST "Very / Somewhat important"
POL
FR
GER
ITA
AUS
SPA
SWE
UK
EU
USA
Medical errors
93%
68%
90%
93%
70%
85%
91%
93%
85%
95%
Waiting times prior to
receiving treatment
98%
85%
87%
97%
82%
95%
92%
96%
91%
94%
The increase in personal
financing
96%
88%
94%
96%
88%
96%
74%
89%
90%
95%
Inequalities in access to
treatments
95%
87%
88%
96%
86%
92%
89%
92%
91%
93%
Health & Society Barometer - Europ Assistance / CSA.
20

21. New sources of financing for the future
In order to cover the increase in healthcare expenses, what do you consider to be the best financing solution?
SWE
UK
GER
FR
SPA
AUS
POL
ITA
EU
USA
21%
32%
32%
30%
28%
38%
41%
30%
50%
69%
28%
28%
24%
28%
39%
41%
29%
29%
26%
15%
16%
40%
24%
42%
31%
30%
taxation or compulsory contributions
51%
44%
30%
private, supplementary or optional
mutual insurance policies,
Health & Society Barometer - Europ Assistance / CSA.
33%
a higher excess for each medical
procedure
21

22. Increasing of the taxations or compulsory contributions to cover the healthcare
expenses – Evolution of the perception since 2010
In order to cover the increase in healthcare expenses, what do you consider to be the best financing solution?
2013 significantly
higher than 2012
2013 significantly lower
than 2012
80%
73%
69%
69%
SWE
65%
55%
52%
48%
42%
39%
38%
41%
40%
34%
32%
30%
50%
41%
39%
38%
37%
33%
32%
31%
29%
38%
32%
30%
28%
25%
23%
25%
UK
GER
EU
FR
SPA
USA
AUS
POL
25%
21%
ITA
12%
10%
2010
2011
Health & Society Barometer - Europ Assistance / CSA.
2012
2013
22

23. Increasing of the private, supplementary or optional mutual insurance policies
to cover the healthcare expenses – Evolution of the perception since 2010
In order to cover the increase in healthcare expenses, what do you consider to be the best financing solution?
2013 significantly
higher than 2012
55%
2013 significantly lower
than 2012
51%
46%
43%
42%
42%
41%
38%
37%
41%
39%
POL
AUS
35%
30%
29%
28%
25%
27%
24%
SWE
29%
28%
27%
24%
22%
GER
EU
ITA
FR
USA
UK
SPA
15%
30%
29%
28%
26%
23%
21%
18%
15%
13%
10%
2010
2011
Health & Society Barometer - Europ Assistance / CSA.
2012
2013
23

24. Increasing of the excess for each medical procedure to cover the healthcare
expenses – Evolution of the perception since 2010
In order to cover the increase in healthcare expenses, what do you consider to be the best financing solution?
2013 significantly
higher than 2012
60%
2013 significantly lower
than 2012
56%
52%
52%
51%
ITA
50%
44%
42%
40%
35%
34%
34%
32%
29%
28%
24%
24%
UK
SWE
33%
27%
24%
31%
30%
EU
AUS
POL
GER
16%
32%
25%
21%
20%
18%
USA
FR
35%
30%
29%
SPA
18%
16%
14%
10%
2010
2011
Health & Society Barometer - Europ Assistance / CSA.
2012
2013
24

25. Confidence in the healthcare
authorities
Health & Society Barometer - Europ Assistance / CSA.
25

26. Confidence in the healthcare authorities in 2013
Do you or do you not have confidence in the controls put in place by the healthcare authorities to limit risks
associated with the taking of medication?
associated with the use of medical prostheses, probe implants and endoscope equipment...?
% of "yes" responses
81%
72%
UK
76%
65%
SWE
63%66%
SPA
58%
51%
ITA
65%
50%
AUS
Health & Society Barometer - Europ Assistance / CSA.
59%
50%
56%
46%
56%
42%
FR
GER
POL
65%
55%
64%
58%
EU
USA
26

27. Confidence in the healthcare authorities developments
Do you or do you not have confidence in the controls put in place by the healthcare authorities to limit risks
associated with the taking of medication?
Significantly higher than in
2012
% of "yes" responses - developments since 2011
2011
2012
Significantly lower than in
2012
2013
72%
65%
63%
85% 51%
55%
50%
50%
46%
42%
58%
63%
61%
67%
62%
66%
68%
55%
52%
53%
53%
47%
41%
58%
58%
53%
59%
50%
EU
USA
35%
35%
UK
SWE
SPA
ITA
AUS
Health & Society Barometer - Europ Assistance / CSA.
FR
GER
POL
27

28. Confidence in the healthcare authorities developments
Do you or do you not have confidence in the controls put in place by the healthcare authorities to limit risks
associated with the use of medical prostheses, probe implants and endoscope equipment...?
% of "yes" responses - developments since 2012
2012
Significantly higher than in
2012
2013
Significantly lower than in
2012
81%
76%
66%
65%
58%
66%
UK
66%
SWE
69%
58%
SPA
ITA
65%
59%
56%
56%
66%
54%
AUS
Health & Society Barometer - Europ Assistance / CSA.
FR
57%
48%
GER
64%
65%
48%
POL
EU
USA
28

29. Social requirements
Health & Society Barometer - Europ Assistance / CSA.
29

30. Evaluation of the equality of access to treatments
In your opinion, does the current healthcare system guarantee equal access to medical
treatments for all citizens?
Yes
No
100%
80%
33%
40%
52%
56%
59%
65%
60%
56%
44%
72%
59%
41%
EU
USA
72%
50%
40%
67%
59%
48%
20%
44%
41%
35%
28%
28%
ITA
POL
0%
SPA
UK
AUS
FR
SWE
Health & Society Barometer - Europ Assistance / CSA.
GER
30

31. Evaluation of the equality of access to treatments - Development since
2007
In your opinion, does the current healthcare system guarantee equal access to medical
treatments for all citizens? Development in the equality of access to treatments since 2007 (% of "yes" responses)
80%
76%
60%
54%
53%
55%
48%
40%
54%
49%
52%
43%
41%
47%
42%
44%
43%
48%
38%
41%
38%
35%
35%
34%
35%
28%
24%
48%
33%
SWE
POL
ITA
34%
31%
29%
29%
44%
43%
41%
41%
34%
28%
44%
38%
UK
AUS
EU
FR
59%
57%
45%
SPA
67%
67%
29%
28%
USA
GER
25%
20%
23%
22%
2013 significantly
higher than 2012
19%
2013 significantly lower
than 2012
2007
2009
2010
Health & Society Barometer - Europ Assistance / CSA.
2011
2012
2013
31

32. Financing the equality of access to treatments through taxation
In order to reinforce equality of access to medical treatments, are you or are you not in
favour of an increase in taxes or compulsory contributions?
In favour
Not in favour
100%
20%
80%
45%
56%
57%
58%
57%
74%
60%
59%
43%
64%
41%
EU
USA
80%
50%
40%
80%
55%
44%
20%
43%
42%
36%
26%
20%
0%
SWE
UK
FR
AUS
GER
Health & Society Barometer - Europ Assistance / CSA.
POL
SPA
ITA
32

33. Financing the equality of access to treatments through taxation - Development
In order to reinforce equality of access to medical treatments, are you or are you not in
favour of an increase in taxes or compulsory contributions?
Development between 2009 and 2013 of the % of "In favour" responses.
2013 significantly
higher than 2012
2013 significantly lower
than 2012
81%
80%
80%
77%
80%
72%
73%
67%
61%
57%
60%
56% 55%
2009
2010
2011
2012 40%
2013
57%
51%
48%
42% 44%
37%
53%
51%
43%
43%
39%
42%
38%
38%
43%
43%
40%
44%
39%
37% 37% 36%
39%
26%
24%
42%41%
43%
40%
25%
20%
20%
12%
28%
SWE
UK
FR
AUS
Health & Society Barometer - Europ Assistance / CSA.
GER
POL
SPA
ITA
EU
USA
33

34. Cancellation of treatments
Health & Society Barometer - Europ Assistance / CSA.
34

35. The cancellation of treatments in 2013
Throughout the course of the past year, have you cancelled or postponed medical treatments for
yourself or a member of your household on account of financial difficulties?
% of "yes" responses
39%
33%
24%
20%
18%
11%
POL
FR
GER
ITA
AUS
Health & Society Barometer - Europ Assistance / CSA.
7%
6%
4%
SPA
SWE
UK
23%
EU
USA
35

36. Development regarding the cancellation of treatments
Throughout the course of the past year, have you cancelled or postponed medical treatments for
yourself or a member of your household on account of financial difficulties?
Development between 2009 and 2013 of the % of "yes" responses.
2009
2010
2011
2012
Significantly higher than in
2012
2013
Significantly lower than in
2012
39%
33%
41%
24%
25%
13%
23%
27%
FR
18%
25%
30%
17%
15%
12%
11%
POL
20%
29%
36%
23%
27%
GER
11%
18%
13% 19%
10%
10%
ITA
22%
10%
AUS
Health & Society Barometer - Europ Assistance / CSA.
7%
5%
SPA
8%
6%
10%
8%6%
6%
6%
5%
4%
SWE
4%
9%
UK
17%
EU
24%
21%
USA
36

37. The cancellation of treatments in 2013
Throughout the course of the past year, have you cancelled or postponed medical treatments for yourself or a member of your
household on account of financial difficulties?
Significant cross-tabulations for "% yes"
More postponements or cancellations of treatments
Less postponements or cancellations of treatments
Gender: Female (41%)
Gender: Male (23%)
Age: 18 to 39 (40%)
Age: 60 years old and above (22%)
Status: Active (36%)
Status: Inactive (27%)
++
--
Gender: Male (30%)
Gender: Female (19%)
Age: 18 to 39 (36%)
Age: 60 years old and above (12%)
Status: Active (32%)
Status: Inactive (15%)
++
--
Gender: Female (25%)
Gender: Male (20%)
Age: 18 to 39 (28%)
Age: 60 years old and above (16%)
Status: Active (25%)
Status: Inactive (18%)
Health insurance coverage: Not Insured (60%)
Health insurance coverage: Employer-based (18%)
Health insurance coverage: Not insured (55%)
++
Gender: Female (23%)
Health insurance coverage: Insured (19%)
-Gender: Male (16%)
++
Gender: Female (14%)
-Gender: Male (8%)
++
Health insurance coverage: No health insurance
coverage (13&)
-Age: 60 years old and above (2%)
No major difference
No major difference
No major difference
Health & Society Barometer - Europ Assistance / CSA.
37

38. The cancellation of treatments in 2013
Focus on USA, according to the type of health insurance
coverage
Throughout the course of the past year, have you cancelled or postponed medical
treatments for yourself or a member of your household on account of financial
difficulties?
% of "yes" responses. Distribution according to the health insurance system
All
% Yes
Employerbased
Self-purchased
/ Self-insured
Medicare
Medicaid
Not Insured
Military
23%
18%
30%
21%
44%
60%
11%
Key
The result is significantly and statistically higher than that of the whole
The result is significantly and statistically lower than that of the whole
Health & Society Barometer - Europ Assistance / CSA.
38

39. The cancellation of treatments in 2013 : detail
What type of treatment was it?
Several answers possible
Basis: spontaneous answers
POL
FR
GER
ITA
AUS
SPA
SWE
UK
EU
USA
Routine treatments:
consultation with a GP
or specialist
23%
12%
5%
9%
4%
2%
2%
2%
7%
18%
Intensive treatments:
surgical operations,
examinations or
expensive procedures
13%
7%
7%
6%
5%
2%
1%
2%
5%
16%
Purchase of medication
16%
7%
13%
5%
3%
2%
1%
1%
6%
10%
Dental treatments
17%
25%
14%
10%
7%
3%
3%
2%
10%
14%
Purchase of corrective
glasses or lenses
12%
17%
10%
4%
5%
2%
1%
1%
6%
10%
Health & Society Barometer - Europ Assistance / CSA.
39

40. Cancellations of routine treatments - Developments
Have cancelled or postponed routine medical treatments on account of financial difficulties
Development since 2011
Significantly higher than in
2012
2011
2012
Significantly lower than in
2012
2013
23%
18%
12%
9%
19%
13%
POL
12%
5%
9%
FR
3% 7%
GER
7%
4%
12%
4%
2% 4%
ITA
AUS
Health & Society Barometer - Europ Assistance / CSA.
2% 2%
SPA
2%
2% 1%
2%
SWE
1% 4%
UK
2%
13%
4%
16%
8%
EU
USA
40

41. Cancellations of intensive treatments - Developments
Have cancelled or postponed intensive medical treatments on account of financial difficulties
Development since 2011
Significantly higher than in
2012
2011
2012
Significantly lower than in
2012
2013
16%
13%
7%
7%
11% 12%
5% 5%
POL
FR
3% 5%
GER
6%
8% 9%
ITA
5%
3% 3%
AUS
Health & Society Barometer - Europ Assistance / CSA.
0% 1%
SPA
2%
1%
1%
SWE
0%
0% 2%
UK
2%
5%
4% 5%
EU
7% 9%
USA
41

42. Cancellations of medication - Developments
Have cancelled or postponed the purchase of medication on account of financial difficulties
Development since 2012
Significantly higher than in
2012
2011
16%
Significantly lower than in
2012
2013
13%
10%
7%
16% 17%
6% 4%
POL
2012
FR
6%
5%
3%
10%
3%
3% 4%
GER
ITA
1% 2%
AUS
Health & Society Barometer - Europ Assistance / CSA.
1% 1%
SPA
2%
0% 1%
1%
SWE
1% 2%
UK
1%
12%
3% 5%
EU
7%
USA
42

43. Cancellations of dental treatments - Developments
Have cancelled or postponed dental treatments on account of financial difficulties
Development since 2012
Significantly higher than in
2012
2012
Significantly lower than in
2012
2013
25%
17%
14%
14%
10%
15%
19%
16%
8%
POL
FR
10%
7%
GER
ITA
3%
6%
AUS
Health & Society Barometer - Europ Assistance / CSA.
3%
SPA
3%
3%
SWE
6%
2%
UK
9%
EU
13%
USA
43

44. Cancellation of the purchase of corrective glasses/lenses Developments
Have cancelled or postponed the purchase of corrective glasses/lenses on account of financial
difficulties
Development since 2012
Significantly higher than in
2012
2012
Significantly lower than in
2012
2013
17%
12%
10%
10%
10%
10%
2%
POL
FR
GER
5%
4%
13%
ITA
6%
3%
AUS
Health & Society Barometer - Europ Assistance / CSA.
1%
2%
SPA
1%
1%
SWE
3%
1%
UK
5%
EU
8%
USA
44

45. Healthcare and economy
Health & Society Barometer - Europ Assistance / CSA.
45

46. Contribution of the healthcare sector to the economy in
2013
Would you say that the healthcare sector, which includes all activities relating to medical equipment, treatments,
consultations, medications and public and private healthcare institutions is a sector that, for you...
Is a burden on society
85%
85%
83%
81%
Contributes to the economic growth of the country
76%
15%
15%
17%
19%
24%
ITA
SPA
SWE
UK
AUS
Health & Society Barometer - Europ Assistance / CSA.
66%
59%
34%
41%
GER
FR
58%
60%
74%
42%
40%
26%
POL
EU
USA
46

47. Contribution of the healthcare sector to the economy Developments
Would you say that the healthcare sector, which includes all activities relating to medical
equipment, treatments, consultations, medications and public and private healthcare
institutions is a sector that, for you, contributes to the economic growth of the country or
is a burden to the country: ...
Significantly higher than in
2012
Significantly lower than in
2012
Development from 2006 to 2012 as a percentage of responses stating "contributes to the economic growth of the country"
85%
83%
81%
77%
72%
75%
72%
73%
70%
68%
63%
69%
67%
71%
68%
63%
61%
60%
59%
58%
52%
66%
62%
59%
57%
65%
62%
61%
58%
63%
59%
ITA
SPA
SWE
UK
76%
74%
AUS
EU
66%
GER
60%
59%
58%
USA
FR
POL
69%
67%
62%
61%
60%
57%
53%
49%
43%
2006
2007
2009
2010
Health & Society Barometer - Europ Assistance / CSA.
2011
2012
2013
47

48. Prevention
Health & Society Barometer - Europ Assistance / CSA.
48

49. Use of the health check in 2013
During the past 5 years, have you undergone a general health check?
As a % of "have undergone a health check in the last 5 years" responses
88%
94%
81%
80%
80%
77%
73%
72%
58%
SPA
SWE
UK
GER
POL
Health & Society Barometer - Europ Assistance / CSA.
AUS
FR
51%
ITA
EU
USA
49

50. Use of the health check - Developments
During the past 5 years, have you undergone a general health check?
Significantly higher than
in 2011
development from 2009 to 2012 as a % of "have undergone a health check in the last 5 years" responses
Significantly lower than
in 2011
94%
88%
81%
80%
80%
77%
73%
72%
2009
58%
2010
81%
80%
2011
2012
85%
84%
74%
67%
83%
82%
74%
71%
82% 78%
82%
2013
51%
73%
75% 79%
77%
71%
72%
75%
83%
72%
94%
92%
91%
57%
55%
55%
63%
59%
58%
69%
47%
58%
SPA
SWE
UK
GER
POL
Health & Society Barometer - Europ Assistance / CSA.
AUS
FR
ITA
EU
USA
50

51. Healthcare programmes at work in 2013
Do you or do you not think that, within a work context, you require healthcare programmes
for…
% of "Yes" responses
GER
17%
49%
39%
22%
FR
SWE
37%
AUS
65%
42%
51%
37%
27%
SPA
49%
35%
32%
40%
USA
30%
36%
58%
71%
77%
The screening of serious illnesses
The prevention of obesity
70%
55%
58%
56%
59%
35%
35%
75%
65%
47%
47%
48%
POL
EU
Stress management
52%
36%
22%
23%
Back pain
61%
53%
35%
33%
29%
44%
UK
66%
62%
53%
35%
33%
ITA
54%
The prevention of risks associated with
the consumption of tobacco, alcohol or
drugs
63%
45%
44%
Health & Society Barometer - Europ Assistance / CSA.
51

52. New technologies
Health & Society Barometer - Europ Assistance / CSA.
52

53. Information via the Internet
Do you consult health-related information on the Internet: regularly, occasionally, rarely or
never?
Yes, regularly
SWE
26%
Yes, occasionally
POL
GER
UK
AUS
19%
17%
17%
20%
ITA
FR
SPA
EU
10%
14%
16%
17%
45%
44%
31%
25%
41%
40%
46%
57%
37%
38%
39%
40%
50%
55%
59%
42%
25%
18%
Yes, regularly /
occasionally
83%
USA
29%
40%
44%
No, never
63%
62%
61%
Health & Society Barometer - Europ Assistance / CSA.
60%
50%
45%
41%
58%
75%
53

54. Information via the Internet - Development
Do you consult health-related information on the Internet: regularly,
occasionally, rarely or never?
Significantly higher than
in 2012
Significantly lower than
in 2012
Development in the "Yes, regularly" and "Yes, occasionally" sub-total.
2006
2007
2009
2010
2011
2012
2013
SWE
POL
AUS
UK
GER
Health & Society Barometer - Europ Assistance / CSA.
ITA
FR
SPA
EU
USA
54

55. Healthcare and social networks
Do you share and exchange information, opinions or comments regarding your health with
other people on social networks?
Yes, regularly
Yes, occasionally
GER
SWE
AUS
POL
FR
5%
5%
2%
12%
3%
7%
21%
21%
6%
10%
ITA
1%
9%
No, never
SPA
UK
EU
USA
2%
6%
2%
5%
3%
12%
6%
85%
74%
Yes,
regularly /
occasionally
26%
74%
26%
84%
16%
86%
90%
14%
Health & Society Barometer - Europ Assistance / CSA.
10%
90%
10%
92%
8%
93%
7%
15%
15%
79%
21%
55

56. Continual home monitoring by mobile telephone
Are you more in favour of or against the development of means of continual medical
monitoring by mobile telephone? (example: daily log of sugar levels, measurement of blood
pressure and heart rhythm)?
More in favour
SWE
80%
20%
SPA
ITA
UK
POL
75%
70%
70%
69%
25%
30%
30%
31%
Health & Society Barometer - Europ Assistance / CSA.
More against
AUS
FR
GER
62%
61%
USA
60%
74%
38%
39%
40%
26%
EU
68%
32%
56

57. Continual home monitoring by telephone - Development 2010-2013
Are you more in favour of or against the development of means of continual medical monitoring by mobile
telephone? (example: daily log of sugar levels, measurement of blood pressure and heart rhythm)?
Development of opinions regarding continual home monitoring by telephone since 2010, as a % of responses more in favour
90%
SWE
SPA
USA
79%
74%
75%
71%
68%
61%
60%
57%
56%
68%
65%
62%
63%
59%
55%
47%
UK
ITA
POL
80%
72%
69%
68%
67%
65%
63%
60%
57%
55%
75%
74%
70%
70%
69%
68%
EU
AUS
FR
62%
61%
60%
GER
46%
2012 significantly
higher than 2011
2012 significantly lower
than 2011
30%
2010
2011
Health & Society Barometer - Europ Assistance / CSA.
2012
2013
57

58. Medical consultation via the Internet
If it were offered to you, would you or would you not consult your GP remotely by means of a video camera
link via the Internet (webcam)?
Yes, certainly
SWE
SPA
POL
Yes, probably
UK
19%
28%
33%
ITA
14%
No, probably not
FR
15%
28%
GER
AUS
7%
4%
11%
20%
USA
18%
20%
15%
28%
21%
28%
22%
22%
18%
13%
29%
EU
18%
17%
24%
No, certainly not
19%
23%
17%
25%
23%
20%
70%
51%
48%
32%
53%
42%
36%
27%
27%
18%
Yes
62%
52%
50%
39%
42%
Health & Society Barometer - Europ Assistance / CSA.
32%
25%
15%
39%
48%
58

59. Medical consultation via the Internet - Development
If it were offered to you, would you or would you not accept the offer to consult your GP remotely by means
of a video camera link via the Internet (webcam)?
2012: Total of responses "Yes, certainly" + "Yes, probably"
2013: Total of responses "Yes, certainly" + "Yes, probably"
POL
SWE
SPA
UK
FR
Health & Society Barometer - Europ Assistance / CSA.
GER
ITA
AUS
EU
USA
59

60. Genome mapping in 2013
Everyone will soon be able to access their genome map and this will enable them to predict the genetic risk of
serious illnesses.
Have you already heard this being mentioned and do you have the intention to use it?
AUS
Total aware
Yes and I have the intention
to use it
SWE
GER
ITA
SPA
UK
FR
POL
EU
USA
77%
75%
68%
47%
52%
44%
26%
27%
52%
67%
30%
28%
33%
21%
19%
26%
53%
47%
47%
23%
25%
47%
23%
18%
26%
42%
No, I have never heard of it
Don’t know
20%
26%
Yes but I have no intention to
use it
32%
10%
16%
47%
29%
48%
56%
74%
Health & Society Barometer - Europ Assistance / CSA.
16%
11%
34%
72%
60

61. Genome mapping - Developments
Everyone will soon be able to access their genome map and this will enable them to predict the genetic risk of serious
illnesses. Have you already heard this being mentioned and do you have the intention to use it?
Development of knowledge of the genome map since 2011 (% of those aware)
77%
75%
AUS
SWE
68%
GER
67%
USA
65%
60%
58%
63%
58%
55%
54%
57%
53%
52%
SPA
EU
47%
ITA
48%
43%
42%
37%
44%
UK
38%
32%
31%
29%
30%
26%
26%
2011
Health & Society Barometer - Europ Assistance / CSA.
28%
2012
26%
2013
POL
FR
2013 significantly
higher than 2012
2013 significantly lower
than 2012
61

62. Healthcare and travel abroad
Health & Society Barometer - Europ Assistance / CSA.
62

63. The benefits of repatriation for medical reasons
For each of the following trends concerning healthcare and travel, would you say that for yourself or people
like you, repatriation for medical reasons in the event of accidents or serious illnesses suffered while
travelling abroad, has represented an improvement or not?
Number of assessments as "very important" as a %
GB
60%
SWE
44%
POL
EU
75%
53%
72%
Travelling as a family
68%
43%
39%
GER
FR
Saving lives
46%
31%
ITA
80%
49%
34%
SPA
AUS
81%
76%
39%
29%
26%
21%
39%
50%
60%
Discovering distant and
lesser known countries
54%
37%
37%
USA
Health & Society Barometer - Europ Assistance / CSA.
48%
66%
76%
76%
74%
63

64. The benefits of repatriation to save lives
For each of the following trends concerning healthcare and travel, would you say that for yourself or people like
you, repatriation for medical reasons in the event of accidents or serious illnesses suffered while travelling abroad,
has represented an improvement or not?
Very significant
GER
Somewhat significant
36%
68%
5%1%
81%
AUS
13%
72%
SWE
21%
80%
FR
11%
54%
37%
SPA
USA
3%
1%
27%
UK
EU
It is not an improvement
60%
ITA
POL
Somewhat insignificant
15%
32%
66%
15%
Health & Society Barometer - Europ Assistance / CSA.
6% 3%
4% 6%
16%
24%
76%
4% 3%
6% 3%
75%
37%
3%3%
6% 4%
19%
3%2%
64

65. The benefits of repatriation to travel as a family
For each of the following trends concerning healthcare and travel, would you say that for yourself or people like
you, repatriation for medical reasons in the event of accidents or serious illnesses suffered while travelling abroad,
has represented an improvement or not?
Very significant
Somewhat significant
UK
13%
29%
49%
29%
26%
34%
48%
Health & Society Barometer - Europ Assistance / CSA.
11%
18%
20%
34%
76%
5%
16%
36%
53%
SWE
11%
40%
46%
SPA
7% 1%
45%
43%
AUS
5% 3%
43%
39%
ITA
USA
16%
50%
FR
EU
It is not an improvement
76%
GER
POL
Somewhat insignificant
2%
5%
8%
5%
20%
12%
18%
6%
3% 3%
65

66. The benefits of repatriation to discover distant and lesser known
countries
For each of the following trends concerning healthcare and travel, would you say that for yourself or people like
you, repatriation for medical reasons in the event of accidents or serious illnesses suffered while travelling abroad,
has represented an improvement or not?
Very significant
Somewhat significant
UK
Somewhat insignificant
60%
GER
23%
39%
ITA
39%
SPA
AUS
POL
EU
USA
21%
17%
40%
Health & Society Barometer - Europ Assistance / CSA.
9%
24%
33%
74%
7%
29%
32%
37%
11%
29%
31%
4%
11%
19%
30%
31%
2%
21%
28%
34%
8%
16%
36%
29%
SWE
9%
43%
44%
FR
It is not an improvement
23%
21%
19%
9%
4% 3%
66

67. The most important thing when it comes to work-related
expatriation
If your employer were lead to offer you a position in a foreign country as an expatriate, of this list of suggestions,
which would in your opinion be the most important criteria to be taken into consideration in order to accept this
offer?
Factor listed in first place
GER
58%
14%
SWE
52%
19%
POL
51%
10% 2%
AUS
50%
11%
7%
ITA
41%
SPA
31%
FR
11%
31%
UK
17%
13%
24%
22%
12%
8%
7%
27%
access and the provision of quality
treatment to you and your family in the
destination country
the education of children in a school
offering a good quality of teaching
16%
18%
16%
16%
10%
18%
22%
10%
9%
23%
14%
10%
13%
30%
10%
12%
18%
15%
access to an overall prevention,
information, warning and evacuation
system protecting you and your family from
local geopolitical and climate-related risks
a healthy living environment and
comfortable accommodation
an increase in your salary
EU
USA
43%
20%
12%
14%
24%
Health & Society Barometer - Europ Assistance / CSA.
11%
17%
24%
14%
20%
67

68. Provision of care for dependent
elderly people
Health & Society Barometer - Europ Assistance / CSA.
68

69. Evaluation of provision of care for the elderly in 2013
In your opinion, is the organisation and provision of care to elderly and dependent people:
Excellent
AUS
5%
GER
1%
7%
SWE
1%
7%
26%
39%
34%
FR
5%
4%
28%
Very good
Good
UK
3%
7%
SPA
2%
7%
25%
Average
POL
ITA
1% 1% 1%
1%
11%
19%
26%
24%
Poor
EU
USA
2%
7%
6%
18%
28%
34%
42%
45%
36%
21%
37%
43%
37%
39%
35%
63%
18%
21%
21%
29%
27%
37%
27%
27%
15%
3%
Excellent +
Very good
31%
8%
8%
9%
10%
9%
2%
2%
9%
24%
Average
score
5.7
4.1
3.9
3.9
3.6
3.6
2.9
2.2
3.7
4.9
Health & Society Barometer - Europ Assistance / CSA.
69

70. Evaluation of the provision of care for the elderly - Developments
In your opinion, is the organisation and provision of care to elderly and dependent
people:
Calculated by assigning a value to the responses: poor = 1, average = 3.25, good = 5.5, very good = 7.75, excellent = 10
Development since 2006
5,6
5,5
2013 significantly
higher than 2012
2013 significantly lower
than 2012
5,7
AUS
5,2
4,8
4,3
4,2
4,0
3,9
3,6
3,5
5,0
4,7
4,3
4,9
4,4
4,0
3,9
3,8
4,2
3,7
3,6
3,7
3,6
3,8
3,2
2,8
2,6
2,8
2,8
USA
4,1
3,9
3,7
3,6
GER
SWE
FR
EU
SPA
UK
2,9
POL
4,8
2,9
4,0
3,8
3,5
2,9
2,9
2,5
ITA
2,2
2006
2007
2009
Health & Society Barometer - Europ Assistance / CSA.
2010
2011
2012
2013
70

71. Evaluation of the financing of dependence by public aid in 2013
Is public financial aid for home care for elderly or dependent people…
Completely satisfactory
Somewhat satisfactory
SWE
UK
AUS
FR
SPA
4%
7%
3%
4%
Somewhat unsatisfactory
3%
29%
54%
49%
48%
GER
26%
ITA
POL
EU
USA
2%
17%
1%
13%
3%
9%
35%
41%
34%
39%
Completely unsatisfactory
55%
47%
50%
40%
28%
37%
42%
42%
48%
29%
16%
5%
Satisfied
58%
56%
6%
45%
23%
22%
12%
51%
32%
Health & Society Barometer - Europ Assistance / CSA.
26%
25%
39%
19%
14%
38%
12%
64%
71

72. Evaluation of the financing of dependence by public aid - Developments
2013 significantly
higher than 2012
Is public financial aid for home care for elderly or dependent people sufficient?
2013 significantly lower
than 2012
Development between 2010 and 2013 in the % of "public aid is satisfactory" responses
64%
58%
56%
52%
2010
46%
2011
2012
2013
38%
56%
47%
51%
52%
58% 51%
49%
47%
46%
31%
40%
44%
40%
61%
53% 60%
27%
55%
49%
50%
19%
31%
30%
14%
32%
21%
SWE
UK
AUS
FR
SPA
Health & Society Barometer - Europ Assistance / CSA.
GER
25%
ITA
19%
37%
37%
14%
POL
12%
EU
USA
72

73. Measures to be prioritised regarding the provision of care to elderly and
dependent people in 2013
In view of the problems posed by prolonging life expectancy and the increase in the number of elderly and
dependent people, what measures should be undertaken today as a matter of priority?
Home care
10%
90%
ITA
15%
85%
UK
17%
83%
FR
18%
82%
GER
19%
81%
AUS
Health & Society Barometer - Europ Assistance / CSA.
Retirement homes
25%
75%
POL
22%
34%
41%
78%
66%
SPA
14%
86%
59%
SWE
EU
USA
73

74. Priority given to home care in the provision of care to elderly and
2013 significantly
dependent people - Developments
higher than 2012
2013 significantly lower
than 2012
In view of the problems posed by prolonging life expectancy and the increase in the number of elderly and
dependent people, what measures should be undertaken today as a matter of priority?
Development between 2009 and 2013 in the % of "give priority to home care for elderly and dependent people" in relation to the suggestion of
retirement homes
90%
85%
83%
82%
86%
81%
78%
75%
66%
2009
59%
2010
2011
2012
74% 78%
82%
82%
84% 82%
77%
76%
77%
80% 80%
78%
77%
74%
2013
80%
78%
76%
71%
72%
72%
71%
62% 70%
77%
74%
69%
70%
83%
81%
79%
41% 54%
40%
49%
ITA
UK
FR
GER
AUS
Health & Society Barometer - Europ Assistance / CSA.
POL
SPA
SWE
EU
USA
74

75. Source of support for home care in 2013
Outside of their family, from which organisation can elderly and dependent people find the best home care
support?
GER
AUS
15%
19%
POL
25%
12%
UK
FR
SPA
ITA
SWE
EU
USA
23%
32%
33%
42%
17%
33%
44%
59%
20%
19%
19%
14%
21%
73%
37%
15%
64%
54%
Public organisations
39%
49%
Private organisations
43%
47%
35%
30%
39%
26%
Organisations within the voluntary or private non-profit sectors
Health & Society Barometer - Europ Assistance / CSA.
75

76. Home carers in 2013
In order to prolong the home care of elderly and dependent people, what is the priority?
99%
98%
88%
Home care jobs
98%
89%
78%
97%
89%
75%
96%
93%
81%
77%
96%
93%
96%
92%
92%
90%
83%
81%
75%
77%
71%
59%
Telemonitoring enabling
home life to be made safer
61%
50%
42%
41%
28%
Robotics enabling the
performance of daily tasks
FR
ITA
SPA
POL
Health & Society Barometer - Europ Assistance / CSA.
UK
GER
SWE
AUS
EU
USA
76

77. Home carer jobs - Developments
2013 significantly
higher than 2012
2013 significantly lower
than 2012
Priority given to home carer jobs
Development of opinions regarding home care workers since 2010
% of "YES" responses
100%
98%
97%
98%
97%
97%
96%
95%
94%
93%
91%
90%
99%
93%
96%
95%
94%
90%
ITA
SPA
UK
POL
EU
GER
93%
91%
FR
92%
SWE
AUS
USA
91%
89%
84%
80%
2010
2011
Health & Society Barometer - Europ Assistance / CSA.
2012
2013
77

78. Telemonitoring - Developments
2013 significantly
higher than 2012
2013 significantly lower
than 2012
Priority given to telemonitoring in order to make home life safer
Development of opinions regarding home care workers since 2010
% of "YES" responses
100%
94%
92%
92%
93%
89%
88%
86%
87%
86%
87%
83%
80%
80%
79%
75%
74%
75%
89%
FR
EU
83%
81%
POL
74%
77%
75%
SWE
71%
79%
73%
63%
93%
90%
89%
88%
UK
USA
ITA
SPA
AUS
70%
66%
65%
64%
GER
50%
2010
2011
Health & Society Barometer - Europ Assistance / CSA.
2012
2013
78

79. Robotics - Developments
Priority given to robotics in order to perform daily tasks
Development of opinions regarding home care workers since 2010
% of "YES" responses
100%
76%
72%
73%
69%
68%
72%
71%
61%
62%
63%
53%
52%
50%
52%
81%
78%
77%
75%
61%
59%
36%
26%
USA
EU
55%
50%
41%
29%
28%
UK
ITA
POL
SPA
42%
41%
FR
GER
SWE
36%
29%
28%
AUS
18%
14%
0%
2010
2011
Health & Society Barometer - Europ Assistance / CSA.
2012
2013
79

80. Preference towards telemonitoring to make home life safer in in 2013
Are you prepared to equip your elderly relatives with remote monitoring systems such as an electronic bracelet, a
fall detector or continual blood pressure monitoring in order to make their home life safer?
% of "Yes" responses
93%
SPA
91%
UK
88%
FR
87%
SWE
83%
AUS
Health & Society Barometer - Europ Assistance / CSA.
81%
80%
ITA
POL
85%
87%
EU
USA
77%
GER
80

81. Preference towards telemonitoring to make home life safer in in 2013 Developments
Are you prepared to equip your elderly relatives with remote monitoring systems such as an electronic bracelet, a
fall detector or continual blood pressure monitoring in order to make their home life safer?
% of Yes responses - Developments since 2011
93%
91%
88%
87%
83%
81%
80%
85%
87%
77%
2011
2012
2013
74%
71%
83%
82%
81%
78%
82%
81%
78%
76%
83%
80%
86%
85%
74%
73%
74%
74%
61%
57%
SPA
UK
FR
SWE
AUS
Health & Society Barometer - Europ Assistance / CSA.
ITA
POL
GER
EU
USA
81

82. The financing of home care in 2013
Who should pay for the services and support in order to meet the daily needs of elderly and dependent people?
SWE
SPA
Financement public par la collectivité
publique avec des impôts ou des
cotisations obligatoires
Financement mixte avec davantage
de financement public
Financement privé par les personnes
concernées et leurs familles
GER
ITA
UK
48%
37%
40%
AUS
FR
24%
26%
EU
19%
12%
36%
39%
USA
51%
22%
28%
38%
Financement mixte à la fois par la
collectivité publique et par les
personnes concernées
Financement mixte avec davantage
de financement personnel
POL
47%
33%
36%
33%
34%
29%
23%
38%
18%
16%
23%
24%
28%
18%
12%
3%
1%
27%
3%
5%
2%
7%
4%
7%
1%
5%
4%
5%
4%
6%
16%
22%
11%
4%
4%
5%
23%
Total Public financing
Public financing by the public government with taxes or compulsory contributions + Mixed financing with an emphasis on public financing
2013
84%
74%
73%
73%
70%
68%
62%
47%
70%
34%
2012
84%
67%
70%
68%
74%
68%
62%
56%
69%
35%
Health & Society Barometer - Europ Assistance / CSA.
82

83. Awareness of the issue of dependency - Developments
In your opinion, are the public authorities in your country fully aware of the issue of dependency?
Development of opinions regarding the awareness of the issue of dependency since 2011 (% Yes)
Significantly higher than
in 2012
Significantly lower than
in 2012
37%
AUS
30%
33%
32%
31%
USA
FR
28%
26%
23%
21%
18%
14%
13%
9%
8%
2011
Health & Society Barometer - Europ Assistance / CSA.
18%
17%
UK
EU
GER
11%
SPA
SWE
20%
18%
15%
13%
11%
9%
9%
7%
2012
ITA
POL
2013
83

84. Find out more: www.csa.eu - @InstitutCSA
10, rue Godefroy - 92800 Puteaux
Tel. : 01.57.00.58.00 - Fax: 01.57(00.58)01
Health & Society Barometer - Europ Assistance / CSA.
84