INNOVATION AT THE HEART OF CARE SERVICES
136 times around the Earth,
that is the distance which Europ Assistance
medical aircraft covered in 2013 to assist
Brazil is the
one company in
terms of staffing
700 metres in
altitude to reach
the summit of
the statue of
Pele is the only
have won three
5 x 11 cm, that’s the size in centimetres
of a car telematic device…
Just like your smartphone.
as Europ Assistance interventions in one year (11.7 million).
There are almost as many people in Canton, China
When you have finished
browsing this document,
more than 20 happy moments
will have been shared on the
Next Moment Facebook page.
With each blink of an eye, Europ Assistance handles
nearly 10 calls in the world.
F O R
—————Having set the Care Revolution in motion,
the Europ Assistance Group is continuing to place innovation
and transformation at the heart of its strategy.
Meeting with Martin Vial, Chief Executive Officer of the Group.
The Europ Assistance Group achieved excellent results in 2013.
How would you explain these performances?
It's true that the results were solid in 2013, the best in our history in absolute terms:
our turnover reached €1,374 million and operating result €84 million. These results are
mainly the fruit of a collective effort by the 8,000 Group employees whom I would like
to thank. They have made Europ Assistance tick everyday, with passion and commitment,
since the invention of this profession. And very early on, we became aware of the
profound changes taking place in our contemporary society. As has always been the case
since the creation of Europ Assistance in 1963, we were able to adapt and innovate to
create a new paradigm, and services which are ever closer to the needs of our customers.
Without hesitating to change and to fundamentally alter our model. The results are
now feeding through and today we are proud of the choices and changes we have
made in recent years.
Has the Care Revolution really been a game-changer?
I am certain of it. In inventing Care Services, we wanted to innovate so as to
reinvigorate the assistance sector. A customer-oriented approach has become one
of the pillars of this new way of exercising our profession. More attentive, closer,
these personalised services are also more inventive as they combine both human
intervention and cutting-edge technology. With Care Services, we also significantly
rebalanced our business lines, to the benefit of our Health and Home & Family
activities which now represent 25% of our turnover, versus less than 10% in 2003.
The Care Revolution is a social reality but also an economic one.
And the transformation continues….
Europ Assistance has always been able to anticipate in order to transform itself and
new and profound changes are now under way: our activities and our distribution
models are evolving; our technological expertise is becoming more sophisticated
and new synergies with Generali are opening up fresh prospects for development.
It is essential to be able to reinvent ourselves in order to keep moving forward.
For 50 years, our shareholder Generali has accompanied and supported us in this
process of transformation. In fact, transformation is part of the DNA of Europ Assistance.
OF THE GROUP IN 2013
OF THE GROUP IN 2013
Breakdown by activity
48 % Automotive
28 % Travel
12 % Health
10 % Home & Family
1 % Other
50 YEARS OF
Do the synergies you mention open up the way for greater integration
of Europ Assistance within its shareholder Generali?
Absolutely. Not only is Europ Assistance now fully integrated into the development
strategy of the Generali Group, but new levers for improving our performance have
been activated, allowing us to contribute to the programme aimed at boosting the
operational performances of our shareholder. We are stakeholders in its change process.
Through our performance. Through our commitment, and of course, thanks to our
ability to innovate.
What kind of innovation are you referring to?
Technological innovation, in particular. In my view, together with anticipation,
it is the key to progress for any intelligent organisation. It is also one of the
cornerstones of the Care Revolution. In the space of a few years, technological
solutions to deliver personal services remotely have developed to such an extent that
they have transformed the way we live, communicate and consume. It is up to us to
translate them into comprehensive support solutions. Geolocation, the web, robotics,
development of smart applications, telematics and so on, our skills continue to expand.
A new digital ecosystem is emerging and creating infinite possibilities for services.
This also implies adaptation of our business model. The stakes are high and our
customers are demanding it.
The 3 main areas for the transformation
of Europ Assistance
Fully integrated into Generali’s development
strategy, Europ Assistance is increasing
geographical, operational and business
management synergies with its shareholder.
Geolocation, the web, smart applications, robotics,
telematics, Europ Assistance is anticipating future
technological and scientific breakthroughs in order
to create ever more connected Care Services.
AN EXTENSION OF
Europ Assistance is pushing ahead with
the transformation of its activities by rebalancing
the business mix with the development of Health
and Home & Family activities and strengthening
of BtoC and BtoBtoC distribution channels.
TO BE THERE
Continuous services have changed everything. Not only are our
customers now aware that they can initiate a request in any place and at any
time, but they also have the opportunity to use the channel of their choice:
SMS, email, voice, video, chat, etc.
It is truly a new approach to our activities where, more than ever, we are
adapting to customers’ preferences in terms of the way they communicate.
The development of vehicle telematics has been nothing short
of a revolution for the automotive market. Thanks to its sprit of
innovation and anticipation, Europ Assistance is now reinventing
roadside assistance by means of unprecedented geolocation
and remote assistance solutions.
The future will necessarily be connected.
The health assistance activities are inherently innovative. Because it is essential
to be able to exchange and interpret medical data from one point of the globe
to another, to monitor high risk patients step by step or company employees
and to develop increasingly targeted support programmes, new technological
solutions are continuously being built into our services.
The development of travel deals on the Internet and the emergence
of new players on the tourism sector are continuing to transform consumer
habits. To be ever closer, ever more attentive to the needs of our customers,
we anticipate each change and continue to innovate.
Our goal is to provide digital solutions which are increasingly tailored
to our customers’ travel practices.
HOME & FAMILYAUTOMOTIVE
By developing applications, web and mobile services which are increasingly intuitive,
Europ Assistance is anticipating the needs of its customers and supporting them in all
their journeys. This means that they can now:
• prepare their journey with total peace of mind (formalities by destination,
currency converter, key phrases to communicate in the local language, taking out of
insurance online or making an insurance claim, etc.),
• be assisted or repatriated in the four corners of the globe,
• benefit from protection in the event of a non-compliant holiday rental,
• and access many other innovative services…
In 2013, with the acquisition of CEABS, the Brazilian company specialised in automotive
telematics, Europ Assistance further extended its expertise in geolocation and automated
assistance services. By installing a unit in their vehicle or by downloading new applications
developed by Europ Assistance, customers can for example:
• be located and assisted remotely in the event of a breakdown or accident,
• relocate their stolen vehicle,
• be guided by a teleoperator to optimise a route, find a restaurant, avoid a heavy
traffic zone, etc.
• be informed in real time of upcoming repairs or maintenance operations
to be performed on their vehicle,
• and access many other innovative services...
Thanks to the Group’s technological investments and the quality of human relations,
which remains a key priority for Europ Assistance, the customers are able to:
• alert our teams in the event of emergencies at any moment, thanks to a fixed
or mobile teleassistance system,
• benefit from advanced monitoring in the event of chronic illness,
even when travelling,
• follow a specialised and multidisciplinary rehabilitation programme
in the event of a serious accident,
• benefit from an assistance contract in the professional sphere,
• and access many other innovative services...
NUMBER OF INTERVENTIONS
PERFORMED IN 2013
Breakdown by activity
1,000,000 Home Family
Because our customers seek ever greater comfort and peace of mind, Europ
Assistance, the pioneer in Care Services, has developed a new generation of
personalised services which include:
• daily support in all circumstances of life, from the most occasional to the most
unexpected: childcare, help with homework, lost keys, emergency home
• an enhanced work-life balance through personalised practical assistance,
• and many other innovative services...
300 MILLIONcustomers covered by Europ Assistance or via its partners
countries in which
intervened in 2013 44
in 33 countries
of turnover achieved
28 years old
São Paulo, Brazil
A tireless globetrotter
on the road
CENTRAL TELEMATIC SOLUTION
the nearest breakdown service,
rapid intervention, etc.
All around the world,
Europ Assistance is watching
over you thanks to GPS and
There are moments we dream of for a very long
time. And for Genia, the big day has finally arrived
since she is setting off on the journey of a lifetime:
a mammoth road trip around her native Brazil. The
plan is for 2,500 km of pure happiness, punctuated
by natural landscapes and amazing encounters.
With her car, her iPhone and Europ Assistance
watching over her by satellite ... Genia is certain that
she’ll have the time of her life.
Follow Genia’s adventures
by scanning this code or
THE CAR FOR
ALL YOUR DREAMS
Alex, Sandra and Rudy
33, 30 and 5 years old
A close-knit family
Alex, Sandra and their son Rudy hail from the lively
streets of Madrid. And it is in West Palm Beach,
Florida, that these city dwellers are spending their
first family vacation. For little Rudy, it’s a real voyage
of discovery. His parents look on him tenderly as he
splashes about in the waves. And they’ve got total
peace of mind too since they know that, thanks to
Europ Assistance, their stay will go like a dream.
Check out the vacation of Alex,
Sandra and Rudy by scanning this
code or at Europ-assistance.com
No more unpleasant surprises
on holiday since with Easy Rental,
Europ Assistance protects you
in the event of cancellation,
fraud or non-compliance of the
André is 76 but doesn’t look his age. Whether on
foot or bicycle, this active type spends most of
his afternoons travelling around his home city of
Bordeaux in southwest France. And no-one can stop
him, not even his wife. For him, there is no question
of giving up his freedom. So, how can she be
reassured when he’s out alone, sometimes for hours
on end? By slipping his Europ Assistance Géotel into
his pocket, says Monique with a smile.
Follow André’s outings
by flashing this code or
André and Monique
76, 75 years old
Enjoy your outings with peace
of mind. With Géotel or Géoveil
telephones in France, for
example, you have a real mobile
phone which doubles as
a 24/7 warning device...
32 years old
Durban, South Africa
Addicted to her circle
FOR ALL YOUR
What is the best time to go home in the evening?
Hannah just can’t decide and has already changed her
mind several times tonight. From Durban’s trendy bars
to lively nightclubs, it’s hard to say goodbye to her
friends who are clearly up for a good time! And now it’s
already 5am and Hannah still wants to stick around...
No problem since with Europ Assistance, she can go
home with peace of mind at any time, even without
getting back behind the wheel.
Relive Hannah’s evening
by flashing this code or
the end of
TAKE ME HOME
The night out is going on later than
planned and you’d rather not drive?
Just call one of our experienced
drivers who will take you home in
your own vehicle. A service already
available in Durban, Johannesburg
and Cape Town.
Always one step ahead
In 2004, Italy, Europ Assistance tested its first vehicle
telematics service. In light of the promising success of
this technology, which will soon be mandatory on all
new vehicles (detection of an accident and automatic
alert of emergency services), the Group is committed to
developing new services associated with geolocation,
but also creating new information transfers between the
vehicle, the driver, the manufacturer, the insurer and the
assistance service, etc. Traffic or weather information,
personalised services on board or remotely, speed, driving
behaviour ... all data which will interact to optimise
journeys made by drivers, thus making their lives that
much easier. In keeping with this strategy, in 2013 the
Europ Assistance Group acquired the CEABS company in
Brazil, specialising in vehicle telematics.
A NEW WORLD
SERVICESFor some years now, Europ Assistance has been closely
involved in the fields of vehicle telematics, geolocation and
interactive telemedicine solutions. These strategic choices mean
it is now carving out a leading role in connected services.
Being permanently connected to our customers
Having developed its first online services solutions
for its travel activity in the early 2000s, Europ
Assistance is now offering a digital multi-channel
strategy. Each new application developed for its
health, travel, automotive or home activity, each
online service on its e-commerce sites provide an
opportunity to respond more directly and precisely
to the needs of end customers. In seconds,
anywhere, at any time, they can declare a loss
or incident, be located and call for help, but also
be assisted by a counsellor to resolve everyday
Making our processes even more efficient
Innovations developed by Europ Assistance are
also aimed at optimising its business model.
In particular, the integration of advanced
technologies makes it possible to facilitate the
exchange and analysis of data from one platform
to the next, to coordinate the different services
remotely from one country to another and to
simplify back office processes. It also contributes
to large-scale deployment of local initiatives to
duplicate our most innovative services from one
country to the next.
PEOPLE AT THE HEART
AND SOCIAL PROGRESS
Ashoka is the largest association
supporting social entrepreneurship
worldwide. It aims to encourage and
support innovative solutions to current
social and environmental challenges.
By offering local support to the projects
of committed and dynamic social
entrepreneurs, Ashoka allows them to
increase the impact of their activities
Ten companies in the Group are actively
involved in this project, each of which
supports a fellow (social entrepreneur)
who acts or innovates in the areas of
health and personal or home services.
By providing financial and operational
support, they offer them access to Europ
Assistance Group methods and know-
how in order to organise and support
the development of their initiative.
Convinced that the impact of
a company’s activities is felt
at all levels of society,
whether human, socio-
logical or economic,
the Europ Assistance
Group has chosen to
its social and societal
footprint. The main stages of
the company’s development
are not considered simply in
terms of profit, but also val-
ue creation at the service of
society as a whole. The
approach has led
Europ Assistance to
make a long-term com-
mitment to a whole host
of associations, including
Ashoka and AMREF.
This partnership entails
3 key challenges:
to promote social
to develop a culture
of corporate social
responsibility within the
44 companies making up
our Group and lastly, to
enhance the network of
service providers by means
of the social entrepreneurs
whom we have been
supporting for years.
Chief Executive Officer
of Europ Assistance Group
Support projects which
will make a difference
Strengthening the health system in Africa with AMREF Flying DoctorsAMREF
The leading African public health organisation, AMREF
Flying Doctors helps the most isolated communities in
Africa. It has developed specific programmes on that
continent which focus on care and the development of
skills of African health professionals. With numerous air
ambulance flights each year, the Flying Doctors allow
In particular, it helps the organisation to meet three major challenges in the field:
• the training of midwives and health professionals,
• the fight against major epidemics (HIV / AIDS, malaria, tuberculosis),
• the development of telemedicine activities through exchange and transfer of expertise and technology.
Europ Assistance to intervene in zones where access can
sometimes be challenging. Global Corporate Solutions
(GCS), the Group division dedicated to health and safety
activities worldwide, particularly in Africa, decided to
reinforce this close contact by offering AMREF Flying
Doctors favoured support.
by 10 companies
in the Group
10 social entrepreneurs
by Ashoka around
AROUND THE WORLD
WATCHES OVER ITS CUSTOMERS
In recent years, Europ Assistance has successfully implemented a major
geographic rebalancing process in order to develop all around the world.
Today, the Group operates in 33 countries, through its 44 companies
and branches and generates more than a quarter of its turnover
outside of Western Europe.
300 million customers covered
208 countries covered
4,700 Care Makers (assistance coordinators)
425,000 listed partners
35 call centres
Angers, Athens, Badajoz (Spain), Barcelona, Beijing, Brussels, Budapest, Buenos Aires,
Fort Lauderdale (USA), Geneva, Istanbul, Johannesburg, Le Mans (France), Lisbon, London,
Madrid, Milan, Moscow, Mumbai, Munich, Papeete, Paris, Prague, Rende (Italy), Rostock
(Germany), San Diego, Santiago (Chile), São Paulo, Shanghai, Singapore, Toronto, Warsaw,
Vienna, Washington DC, Zurich.
44 companies and branches in 33 countries
Angola, Argentina, Austria, Bahamas, Belgium, Brazil, Cameroon, Canada, Chad, Chile, China,
Congo, Czech Republic, France, French Polynesia, Germany, Greece, Hungary, India, Ireland, Italy,
Nigeria, Poland, Portugal, Romania, Russia, Serbia, Singapore, South Africa, Spain, Switzerland,
Turkey, United States.
A strong presence in emerging countries
With the development of travel activities in South
America and automotive activities in Brazil and
South Africa, Europ Assistance is accelerating its
deployment in the BRICS countries. Strategic projects
conducted with Generali are also aimed at boosting
their joint presence internationally, with a particular
focus on China.
A diversified geographic footprint
In 2003, the activity of Europ Assistance was mainly
concentrated in Western Europe (93% of turnover).
Today, Europ Assistance achieves more than a quarter
of its business outside Europe.
Thanks to its results and the new synergies developed with its shareholder
Generali, Europ Assistance is reaffirming its international influence
and the performance of its global organisation.
AN AGILE A SOLID
GROUP MANAGEMENT AND ORGANISATION
Board of Directors of Europ Assistance Holding
Global Corporate Solutions (GCS)
Europ Assistance - Global Corporate Solutions
(GCS) is the international division of the Europ
Assistance Group dedicated to providing healthcare
and risk management solutions to international
organisations for expatriates, business travellers
and local employees. The innovative business
model includes the GCS Centre for Coordination
and Control (C3) overseeing all GCS operations in
the world, its Contact Centres (C2) based in North
America, Europe and Asia Pacific and available
on a 24/7 basis to ensure continuity of service
throughout the world, as well as its International
Network Department and Management Centre
based in Toronto, centralising all administrative
Claude Tendil, Chairman of the Board of Directors, Chairman of Generali France
Martin Vial, Member of the Board, Chief Executive Officer
Sergio Balbinot, Member of the Board, Member of the Generali Group Management Committee (GMC),
Group Chief Insurance Officer of Assicurazioni Generali S.p.A
Alessandro Dona, Permanent Representative of Generali Vie, Member of the Board,
Group Insurance Operations Director of Assicurazioni Generali S.p.A
Thomas Saunier, Permanent Representative of Generali IARD, Member of the Board,
Managing Director of Generali France
Valter Trevisani, Permanent Representative of Generali France, Member of the Board,
Deputy Managing Director of Assicurazioni Generali S.p.A
Paolo Vagnone, Member of the Board, Member of the Generali Group Management Committee (GMC)
and Head of Global Business Lines of Assicurazioni Generali S.p.A
Generali and Europ Assistance,
a new common ambition
Europ Assistance is a committed stakeholder
in the profound transformation under way by
Generali. Geographic prioritisation of activities,
development of joint innovation projects, cost
reduction programme ... Europ Assistance helps
improve the performance of its shareholder and
the implementation of synergies to deliver unique
solutions and services to their customers.
OF SHAREHOLDERS' EQUITY
Breakdown by activity
10% Home Family
operations on a 24/7 basis. Today, with more than
5,000 corporate customers, 5 million members
covered, 550 employees worldwide and 30 medical
operations on remote sites, GCS is a leading player
in the global corporate market. Driven by a growing
activity, GCS is confident of continued success with
the support of its partners, and the qualities and
values we recognise: customer focus, flexibility,
high standards of service, transparency and social
responsibility. As for all Europ Assistance Group
activities, GCS is part of Generali Global Business
Lines, a unique platform offering a full range of
solutions including social security coverage plans,
insurance specific to the risks of companies and
OPERATING RESULT OF
OF TURNOVER IS ACHIEVED
GROUP EXECUTIVE COMMITTEE
*Group cross-functional divisions
France and Benelux
of Europ Assistance
of Europ Assistance
South America, Asia
and Africa Region
of Europ Assistance
IN THE WORLD
Europ Assistance Group
Europ Assistance Holding
Postal address: 7 boulevard Haussmann
75309 Paris Cedex 09 – France
Office: 1-3 avenue François Mitterrand
93200 Saint-Denis – France
Tel.: +33 (0)1 58 34 23 00
Europ Assistance -
Global Corporate Solutions (GCS)
Europ Assistance - IHS Services SAS
7 boulevard Haussmann
75309 Paris Cedex 09 - France
Tel.: +33 (0)1 58 34 23 79
GCS - ITPA Division
CMN Global Inc.
150 Commerce Valley Drive West, 9th
Thornhill - Ontario - Canada L3T 7Z1
Tel.: +1 905 669 4333
Care Management Network Inc.
83 Sandringham House, Shirley Street
P. O. Box AP 59217 slot 2052
Nassau - Bahamas
Tel. : +1 242 397 04 27
Europ Assistance IHS Services Angola, Lda
Rua Comandante Stona n°144
Bairro Alvalade - Luanda - Angola
Tel.: +244 222 012 639
Europ Assistance IHS Services Tchad
Route de Farcha, Base SOGEA SATOM, Porte n°5,
BP 762 - N’Djaména - Tchad
Tel.: +235 22 52 31 00
Europ Assistance-IHS Services Congo SARLU
CMC Medico Medical Center
c/o CMC Medico, Quartier Centre-Ville
B.P.4473 Pointe Noire - Congo
GCS French Polynesia
Europ Assistance Océanie
22 rue Nansouty
BP 40196, 98713
Papeete, Tahiti, Polynésie Française
Tel.: +689 50 78 50
EA-IHS Services Nigeria Limited
Bishop Moynagh Avenue, State Housing Estate - PMB
1017 Cross river state - Calabar - Nigeria
Tel.: +234 706 782 7241
160 bis rue de Paris
Tel.: + 33 (0)1 41 10 19 00
14 terrasse Bellini
Tel.: +33 (0)1 70 72 46 10
Europ Assistance Versicherungs-AG
Tel.: +49 (0)89 55 987 0
Europ Assistance Greece
Pireus st. 205 Panagi Tsaldari
Tavros 17778 ,Athens
Tel.: +30 210 349 7000
Europ Assistance Hungary
Dévai utca 26-28
Tel.: +36 1 458 44 25
Europ Assistance India Pvt. Ltd.
C-301, Business Square
Andheri Kurla Road, Chakala
Andheri (East), Mumbai - 400093
Tel.: +91 22 6734 7878
Europ Assistance SA Irish Branch
3rd floor, 13-17 Dawson St
Tel.: +353 (0) 1 897 3200
Europ Assistance Italy
Piazza Trento, 8
Tel.: + 39 02 58 38 41
Europ Assistance Polska
ul. Wołoska 5
Tel.: +48 22 205 50 00
Europ Assistance, Companhia Portuguesa
de Seguros, SA
Avenida Columbano Bordalo Pinheiro nº75
Tel.: +351 21 386 00 03
Europ Assistance Romanian Branch
Popa Tatu Street, 2nd
Tel.: +40 213 006 096
GCS South Africa
Europ Assistance International Health Solutions
Valley View Office Park,
680 Joseph Lister Street,
Constantia Kloof Extension 31 Florida 1709 -
Republic of South Africa
Tel.: +27 11 991 9032
1300 Concord Terrace, Suite 300,
Sunrise FL 33323 USA
Tel.: +1 954 370 6404
Europ Assistance Argentina
Carlos Pellegrini 1149 8 piso
C1009ABW Buenos Aires
Tel.: +54 11 43 22 47 00
Europ Assistance Gesellschaft m.b.H.
Tel.: +43 1 319 55 70
Europ Assistance Belgium SA
Bld. du Triomphe 172
Tel.: + 32 (0) 2 533 75 75
Europ Assistance Brasil
Alameda Tocantins, 125 - 3º, 5º ao 9º e
CEP: 06455-020 - Alphaville - Barueri - SP
Tel.: +55 11 4133 9080
Europ Assistance Chile
Avenida Andrés Bello 2115,
Piso 2, Providencia,
Santiago de Chile
Tel.: + 56 (2) 25 83 68 00
Europ Assistance Travel Assistance Services
(Beijing) Co Ltd
Rm 2107, The Exchange Beijing,
No 118 Yi, Jianguo Rd, Chaoyang District,
100022 Beijing, P.R.
Tél. : +86 10 6567 8005
Europ Assistance Czech Republic
Na Pankraci 1683/127
140 00 Praha 4
Tel.: +420 221 586 111
Europ Assistance France
1 promenade de la Bonnette
92633 Gennevilliers Cedex
Tel.: + 33 (0)1 41 85 85 85
Bien-Être à la Carte - Bien-Être Assistance
1, rue Mozart
92587 Clichy Cedex
Tel.: +33 (0)1 53 58 73 00
Europ Assistance CIS
Letnikovskaya st. 11/10, b.3
Tel.: +7495 787 2179
Europ Assistance Hungary - Ogranak u Beogradu
Gandijeva 76a, 11070 Novi Beograd
Tel.: +381 (11) 228 45 82
Europ Assistance Worldwide Services Pte Ltd
3 Anson Road #24-03
Tel.: +65 6557 2129
Europ Assistance South Africa (Pty) Ltd
Valley View Office Park
680 Joseph Lister Street
Constantia Kloof, Ext 31
Tel.: +27 (0)11 991 8000 / 9000
Europ Assistance España SA
Calle Orense, 4
Tel.: +34 91 514 99 00
Europ Assistance Suisse
Avenue Perdtemps 23
Tel.: +41 22 939 22 44
Europ Assistance Yardım ve Destek Hizmetleri
Ticaret Anonim Sirketi
Ortaklar Caddesi Bahçeler Sokak No:20
Kat:2 Mecidiyeköy / Istanbul
Tel.: +90 (0) 212 337 20 02
Europ Assistance USA
4330 East West Highway, Suite 1000
Bethesda, MD 20814
Tel.: +1 240 330 1000
CSA Travel Protection
4181 Ruffin Road, Suite 150
San Diego, CA 92123
Tel.: +1 858-810-2004
Find all the
Europ Assistance Group subsidiaries
F O R
In 10 years, the Group has tripled in size.
Its ambition is to constantly innovate in order to be
present alongside customers around the world.
Europ Assistance turned an Airbus into a flying hospital to organise relief
in Southeast Asia following the tsunami. That was already 10 years ago.
300 million people are covered by Europ Assistance
or one of its partners, almost as much as
the population of the United States (314 million).
Cars, toothbrushes, watches, refrigerators ... it is estimated
that by 2020, connected objects will number over 26 billion.
There are 5 billion today (mainly phones and tablets).
Source: Gartner economic research firm 2014.
average per week
by each user.
14of the world’s
population will be
equipped with a
smartphone in the
next two years.