The document proposes a new quality management system for Hartman Industries, which has 3 plastic manufacturing plants and a centralized R&D department. It recommends bringing R&D home to specialize, going beyond ISO 9000 and Six Sigma standards. The proposed system has 7 points: leadership, strategic planning, customer/market focus, measurement/analysis/knowledge management, workforce focus, process management, and results. It argues this system will lead to more efficient leadership, streamlined operations/communication, new/loyal customers, and a clear vision/mission. Statistical process control, quality assurance tool integration, and centralized R&D across locations are also discussed.