The document describes changes made to an employee appraisal process. Before the changes, only 3% of managers had submitted completed appraisals. An external supplier delivered training face-to-face, but the training budget was reduced. After implementing online training courses and forms to collect review data, the completion rate increased significantly, with 92% of one department completing appraisals in the first year and an overall 65% increase authority-wide. Data from reviews is now regularly reported and being used for development planning.