This document provides an employee handbook for two Mancino's locations outlining various policies including those regarding tardiness, parking, appearance, employee discounts, behavior, training, cell phone use, time off requests, safety precautions, deliveries, and miscellaneous rules. Employees are expected to follow over 50 guidelines covering these topics and violations may result in disciplinary action up to termination. Employees must sign acknowledging they have read and understand the policies.

1. Revised October 15, 2010
Employee Handbook
Greenwood Store 4664 Scottsville Road
782-9400
Lost River Store 2710 Nashville Road
783-3131
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2. Introduction:
In any organization, it is necessary to have rules covering a number of subjects,
including personal conduct. It would be impossible to write rules to cover every
situation. However, good conduct is expected of all employees. Violations, such as
the ones listed below, will result in disciplinary action up to, and including
termination of your employment.
Tardiness - will not be permitted.
• If you are late more than three times a month, you are subject to a cut in
hours and/or possible dismissal.
• If you do not come into work when scheduled, and do not call in, you are
subject to immediate dismissal.
• If you are late for your shift at all (even one minute) action will be taken.
Your name will be highlighted on the break list. If you have any questions as
to why, ask a manager if he/she has not told you yet.
Parking - No employee is allowed to park in the front parking spots in front of the
building. Even in bad weather you are to park in designated areas. The customers
come first. We want them to have a pleasant and convenient experience.
• Lost River employees are to park on the Kroger’s side of the parking lot.
• Greenwood employees are to park in the Days Inn parking lot.
Appearance – While at work you are to have a professional appearance. You are
expected to arrive in clean work clothes. Do not come to work looking like you just
put on whatever clothes were lying on the floor.
• Baseball caps must be worn forward by all non-management staff at all
times. Toboggans are not allowed.
• Aprons are to be worn by all non-management staff at all times.
• All shirts must be tucked in.
• Employees are to wear either khakis or jeans. Jeans may not have holes.
Pajama or sweat pants are not acceptable.
• Fingernail polish cannot be worn while on the clock. If you have fingernail
polish on, you will be asked to remove it immediately.
• No eyebrow, lip, or nose rings. Any others are subject to a manager’s
approval.
• Employees with long hair must have it tied back and off the shoulder. This is
a health department rule. Having it in a ponytail or in a braid is acceptable.
• All clothing, when working, must be kept clean and neat looking.
• Your feet must be covered at all times. No open toed shoes.
The manager has the right to send you home to change if he/she feels your clothing
is inappropriate.
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3. Employee discounts
• Employees receive a 50% discount when they are on the clock. Employees
who come in to eat will get a 25% discount on their food only, not their
families’ or friend’s food.
• The employee’s food is to be rung in by a manager. It will be rung in as the
discounted menu price.
Behavior – While at work you are expected to look and act professionally.
• No employee is allowed to chew gum while on the clock. If you are chewing
gum, you will be asked to dispose of it.
• Content of discussion, while you in the store (on the clock or off.) Be aware of
what you are talking about. No offensive or sexist language (especially
regarding customers), etc. It might be “noisy” in the kitchen but the dining
room is not and customers can hear everything that is said in the kitchen.
Inappropriate content of discussion will not be tolerated. If you wouldn’t
want your grandmother to hear it, then don’t say it at work.
• No insubordinate behavior or disrespect towards a manager or owner at any
time. These actions will result one warning. Should it happen again your
employment will be immediately terminated.
• While at work, act professional (i.e. leave your personal problems at home.)
• No inconsiderate treatment of customers, co-workers and management. This
means no back talking or mouthing off to anyone. You are to treat every
customer like the way you want to be treated if they were taking care of you.
• Fighting with a co-worker on the premises will result in immediate dismissal.
• Do not come to work under the influence of drugs or alcohol. If you do, you
will be asked to leave immediately and/or terminated on the spot with no
questions asked.
• No alcohol, drugs or firearms in the store or on the premises at any time.
• Should a friend of yours come in to dine while you are on the clock, you are
just to say “hi,” and tell them you will call them after you get off of work. Do
not stand and talk to them. Especially if they come in during a rush.
• Giving away food or unapproved discounting of food or of any other kind of
theft will result in immediate dismissal.
Training – If you are not trained to do something like handling the ovens or registers,
don’t do it. Ask for someone who has been trained.
• A manager will decide when you will be trained to do something (i.e. oven,
phones, registers, etc.) and no one else. A manager will train you. Employees
who are already trained are not to allow those who are not trained to do
something that a manager has not trained them to do.
• If you are not trained on counters and a customer is standing there, tell them
that someone will be right with them and proceed to get someone who is
trained on counters. DO NOT just walk by the customer and act like they
aren’t there.
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4. • When taking a customer’s order, be sure to get their first name. We are
different in this aspect from other restaurants and we would like to keep it
that way.
Cell phones, business, phone personal calls, etc.
• Cell phones and /or pagers are to be left in your vehicles at all times when
you are at work. If you bring your pager or cell phone into work, you will be
asked to take it out to your car.
• Spouses, boyfriends, etc. should not hesitate to call an employee while at
work to inform them of emergencies and this should only take a few
seconds.
• On the other hand, incoming calls of a personal nature are to be
discouraged. If someone calls you at work to discuss personal matters, they
should be advised to call you at home, after your shift is over.
• Employees may use the phone if an emergency situation were to come up,
but must first get a managers approval.
• The phones here are for business use and if you are tying up the phone lines,
we are unable to receive any orders.
• . Take care of your personal business outside of work.
Requests for time off and change of schedule/shift change.
• Requests for time off are requests, not a guarantee. Every request must have
your name, the date of the day you are submitting it, the specific dates you
need off and a manager’s initials. The manager’s initials are to show a
manager has seen – not approved – your request. Any requests without any
of the needed information will be discarded.
• Schedule changes should be done to benefit Mancino’s (i.e. new employees
may not be substituted for experienced one, especially on Fridays or Saturdays).
• When calling out, you must speak to a manager.
• Should you need a schedule change, you are responsible for finding someone
to work for you and a manager must approve the change.
• You are to know what time your shift begins. Do not call asking what time
you work. If you are uncertain about what time your shift starts, arrive early
to check.
• You are scheduled to work until a certain time. When that time arrives you
are free to leave. Yet it would be appreciated if you would stay a few minutes
after to help clean up the store and restock the line after a very busy rush.
Safety precautions and instructions – We had a tragedy occur at one of our sister stores
in Nashville. We do not want to experience anything like that ever again.
• Always keep the back door locked at night. Do not leave the back door
propped open.
• Two people should take the trash out at night. One person is to keep the door
open while the other person disposes of the trash. This is not a smoke break
opportunity.
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5. • Lost River employees are to park in front of the store. No one should ever
park behind the store.
• All closers and manager are to leave at the same time.
• Lock all doors at closing time, even if there are customers in the dining room.
• Only unlock the doors to let customers out. Do not let anyone in.
In the event of a robbery
• Do not resist anyone attempting to rob the store. Even if you don’t see a
weapon on them. Assume they have one. Give them whatever they want.
• Ask your manager where the silent alarm buttons are in your store. If you
have an opportunity to set the alarm off do so, yet do not do anything to draw
attention to yourself.
• Above all, do not try to be a hero. Do not resist in any way. Money and
personal effects can be replaced. Your life is the most important thing to protect.
Delivery policy – The following rules and guidelines are to be followed by anyone
taking a delivery.
• Mancino’s is not responsible for any kind of damage/injury/expenses that
may occur while on a delivery (i.e. an accident, a speeding ticket, a parking
ticket, running out of gas, slipping and falling, flat tires, maintenance, etc.)
• All money received on a delivery is to be turned into the manager in charge.
The manager will give tips to employees before their shift is over (unless
payment is made by a house charge).
• All tip money will be recorded and reported on your paycheck where it will
be subject to the appropriate taxes. You will receive the entire tip, in cash, on
the day you take the delivery (unless payment is made by a house charge).
• In the event the tip amount is very large, a portion of that tip will be divided
up amongst the other employees that were present during the time the order
was made.
• Since Fridays are typically the busiest delivery days, all tips from all Friday
deliveries will be divided up amongst all employees present during that shift.
• You are to come directly back to the store after you have dropped off the
delivery.
• Mancino’s must have a copy of your valid driver’s license and a copy of your
current auto insurance policy on file. If either or both expire, you must notify
a manager immediately.
• Mancino’s reserves the right to deny any employee from taking a delivery.
• Delivery drivers are still representing Mancino’s. You must be courteous at
all times, including while driving.
Miscellaneous
• Standing around – At no time should any employee just be standing around
doing nothing. There are plenty of things to do around here to keep busy and
if you can’t find anything then ask a manager and he/she will find something
for you to do or will send someone home. When a “To Do List” is put up,
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6. everyone is expected to get the list done as quickly as possible. If you are
standing around you may be subject to a cut in hours.
• Customers coming in at, or near closing time - This is the reason we advertise!
If a customer comes in at close, treat them in a polite manner, like you would
at any other time if they came in. Do not be rude to them; even if they place
an order for dine in. We don’t close late and if we have to stay open later
because customers come in at close, then so be it (we have all done this at
other restaurants).
• Putting chairs up - Chairs are not to be put up any sooner than 10 minutes
until closing time. If customers are on one side of the dining room, you are
allowed to put up the other half of the dining room and then other half not
until close! Even if no customers are in the dining room, only half of the
chairs can be put up until close. Always get a manager’s approval before
putting up any chairs. A manager will decide based on customers in dining
room, how long they have had their food, etc.
• Employees under age of 18 - All employees under the age of 18 must have a
notarized parental consent form as well as a copy of their birth certificate on
file.
• Dish hours – Employees are given a select hour in which they must wash any
and all dirty dishes. This is to ensure that the dishes get washed and do not
pile up and are left for one or two people to wash them. All dishes are to be
washed. This means wiping them off with a dish towel, hot water and soap.
Simply spraying them and the sink and dunking them in the dish water does
not get them clean.
• Social networking sites – Do not bad mouth any of your coworkers,
management on your social networking sites. If you have a problem, talk to a
manager or owner. Nothing can be done to fix the problem if they do not know
there is one.
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7. I_______________________________, have read all of the above rules, regulations, and
guidelines, dated 10/15/10 and agree to follow all of these to the best of my abilities. I
also understand that by not following these rules, I may be subject to termination of my
employment here at Mancino’s.
I have read and understand the above on ___/___/___.
Signature of Employee___________________________
Signature of Witness____________________________
*****Please Turn Into A Manager When You Have Signed This Sheet*****
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