"Guest Involvement" · Create a five-question survey that invites guest comments to improve service in your fast-food restaurant and explain your reasoning behind each question. · As the manager of a fast-food restaurant, determine when guest comments would not be helpful to improve service or product quality. In the event of repetitive negative comments about the quality of the food, recommend one “quick fix” method of remedying that condition. "Guest Involvement" · Create a five - question survey that invites guest comments to improve service in your fast - food restaurant and explain your reasoning behind each question. · As the manager of a fast - food restaurant, determine when guest com ments would not be helpful to improve service or product quality. In the event of repetitive negative comments about the quality of the food, recommend one “quick fix” method of remedying that condition. "Guest Involvement"  Create a five-question survey that invites guest comments to improve service in your fast-food restaurant and explain your reasoning behind each question.  As the manager of a fast-food restaurant, determine when guest comments would not be helpful to improve service or product quality. In the event of repetitive negative comments about the quality of the food, recommend one “quick fix” method of remedying that condition. Test For The Best Hire Worksheet Part 1: Learn about the Assessment Tools Whether it’s a knowledge-based math quiz or a personal values survey, different tests assess candidates for different things. Below are three widely used, reputable professional assessments. Read about each to get a sense of what they’re used for, then use the information to complete the TABLE in Part 2 below. I. The DiSC Assessment is a behavior assessment tool that we learned about in JGR 100. It centers on four different behavioral traits: Dominance, Influence, Steadiness, and Conscientiousness. DiSC can be used to to assess an employee’s general personality, and which type of job (and accompanying work style) may suit them best.  It can also help to identify someone’s management style and how they can most efficiently manage employees with differing personalities. SAMPLE DiSC QUESTIONS: 1. In my work environment, it is most important to me to: a. Help co-workers and to be in a peaceful environment. a. Feel that my co-workers admire me and to be free from rigid rules. a. Know exactly what is expected of me and to finish one task before moving to another. a. Get things done and to see results. 0. In my work environment, it is least important to me to: a. Help co-workers and to be in a peaceful environment. b. Feel that my co-workers admire me and to be free from rigid rules. c. Know exactly what is expected of me and to finish one task before moving to another. d. Get things done and to see results. 1. When someone offers an opinion or conclusion and I disagree, I am most likely to... a. Tel ...

1. "Guest Involvement"
· Create a five-question survey that invites guest comments to
improve service in your fast-food restaurant and explain your
reasoning behind each question.
· As the manager of a fast-food restaurant, determine when
guest comments would not be helpful to improve service or
product quality. In the event of repetitive negative comments
about the quality of the food, recommend one “quick fix”
method of remedying that condition.
"Guest
Involvement"
·
Create a five
-
question survey that invites guest comments to improve service
in
your fast
-
food restaurant and explain your reasoning behind each
question.
·

2. As the manager of a fast
-
food restaurant, determine when guest com
ments
would not be helpful to improve service or product quality. In
the event of
repetitive negative comments about the quality of the food,
recommend one
“quick fix” method of remedying that condition.
"Guest Involvement"
-question survey that invites guest comments to
improve service in
your fast-food restaurant and explain your reasoning behind
each question.
-food restaurant, determine when
guest comments
would not be helpful to improve service or product quality. In
the event of
repetitive negative comments about the quality of the food,
recommend one
“quick fix” method of remedying that condition.
Test For The Best Hire Worksheet
Part 1: Learn about the Assessment Tools
Whether it’s a knowledge-based math quiz or a personal values
survey, different tests assess candidates for different things.

3. Below are three widely used, reputable professional
assessments. Read about each to get a sense of what they’re
used for, then use the information to complete the TABLE in
Part 2 below.
I. The DiSC Assessment is a behavior assessment tool that we
learned about in JGR 100. It centers on four different behavioral
traits: Dominance, Influence, Steadiness, and
Conscientiousness. DiSC can be used to to assess an employee’s
general personality, and which type of job (and accompanying
work style) may suit them best. It can also help to identify
someone’s management style and how they can most efficiently
manage employees with differing personalities.
SAMPLE DiSC QUESTIONS:
1. In my work environment, it is most important to me to:
a. Help co-workers and to be in a peaceful environment.
a. Feel that my co-workers admire me and to be free from rigid
rules.
a. Know exactly what is expected of me and to finish one task
before moving to another.
a. Get things done and to see results.
0. In my work environment, it is least important to me to:
a. Help co-workers and to be in a peaceful environment.
b. Feel that my co-workers admire me and to be free from rigid
rules.
c. Know exactly what is expected of me and to finish one task
before moving to another.
d. Get things done and to see results.
1. When someone offers an opinion or conclusion and I
disagree, I am most likely to...

4. a. Tell them that I disagree.
b. Say something humorous.
c. Ask for more information.
d. Nod and say nothing.
If you want to learn more about the DiSC Assessment, check out
their website!
DiSC Profile
II. The Criteria Cognitive Aptitude Test (CCAT) measures an
individual's aptitude, or ability, to solve problems, digest and
apply information, learn new skills, and think critically. The
CCAT consists of 50 items that involve reasoning and problem-
solving skills that need to be completed in just 15 minutes.
Tests like this are useful predictors for success in hiring people
for jobs that require problem-solving and analytical skills. Not
only that, research shows that cognitive aptitude is one of the
most accurate predictors of job success: twice as predictive as
job interviews, three times as predictive as experience, and four
times as predictive as education level.
SAMPLE CCAT QUESTIONS:
1) If a train travels at a speed of 400 miles per hour, how many
hours will it take to travel 3000 miles?
A. 5
B. 6
C. 6.5
D. 7
E. 7.5
Answer: E
2) Only professors work on the 5th floor. Some secretaries work
on the 3rd floor. Jonathan is a professor.
Jonathan works on the 5th floor. Is this statement:

5. A. Correct.
B. Incorrect.
C. Unable to be determined from the information.
Answer: CFollow this link if you want to learn more about the
CCAT.
Criteria Cognitive Aptitude Test (CCAT)
III. The Emotional Intelligence Appraisal: As we discussed in
week 4, Emotional Intelligence is the capacity to assess and be
aware of both your own emotions and those of others, and to use
that knowledge to interact in an empathetic and productive
manner.
The Emotional Intelligence Appraisal provides an overall EQ
score and measures each individual’s capacity for self-
awareness, self-management, social awareness and relationship
management.
SAMPLE EI TEST QUESTIONS:
ALWAYS
OFTEN
SOMETIMES
RARELY
People have told me I’m a good listener.
I stay calm under pressure.

6. I handle criticism well.
Key: There are no right or wrong answers, but more positive =
more EI points.
Here’s where you can find more information about the
Emotional Intelligence Appraisal.
Emotional Intelligence Appraisal
Part 2: Compare Assessment Tools
Based on what you’ve learned about each of these assessments,
fill out the table below:
Criteria
DiSC
Criteria Cognitive Assessment Test (CCAT)
MindTools Emotional Intelligence (EI) Test
What is the purpose of the tool?
What is the tool measuring (skills, knowledge, etc.)?
What is the tool predicting (job performance, career success, fit,
tenure, etc.)?

7. PART 3: Pick the Right Test
Below are three hiring SCENARIOS. Read each one and decide
which of the above assessment tools (DiSC, CCAT, or EI)
would be the most effective in evaluating someone for that
position, then explain why.
SCENARIO #1: Your human resources department needs to hire
a new Employee Relations Manager (ERM). This person’s job is
to manage conflict and workplace issues between managers and
employees across three separate departments. The ERM must be
able to handle disgruntled employees and managers with
compassion, discretion and professionalism even in situations
where tempers may run high.
SCENARIO #2: You need one more person on a team you’re
putting together to launch a new tech startup business. You
want to make sure this person’s personality balances out with
the others you’ve already hired. Specifically, you’re looking
for someone enthusiastic and outgoing, but also detail-oriented
and focused.
SCENARIO #3: You’re hiring a new financial analyst for your
organization. This position needs an individual with strong
problem-solving and reasoning skills as well as in-depth
mathematical abilities.
2
1

8. Test For The Best Hire Worksheet
Part 1
: Learn about the Assessment Tools
Whether it’s a knowledge
-
based math quiz or a personal values survey, different tests
assess
candidates for different things. Below are three widely used,
reputable professional
assessments. Read about each to get a sense of what they’re
used for, then use
the information
to complete the
TABLE in Part 2
below.
I. The DiSC Assessment
is a behavior assessment tool that we learned about in JGR 100.
It
centers on four different behavioral traits:
D
ominance,
I
nfluence,
S
teadiness, and
C
onscientiousness. DiSC c

9. an be used to to assess an employee’s general personality, and
which type of job (and accompanying work style) may suit them
best.
It can also help to identify
someone’s management style and how they can most efficiently
manage employees with
differing pe
rsonalities.
SAMPLE DiSC QUESTIONS:
1.
In my work environment, it is most important to me to:
a.
Help co
-
workers and to be in a peaceful environment.
b.
Feel that my co
-
workers admire me and to be free from rigid rules.
c.
Know exactly what is expected of me
and to finish one task before moving to another.

10. d.
Get things done and to see results.
2.
In my work environment, it is least important to me to:
a.
Help co
-
workers and to be in a peaceful environment.
b.
Feel that my co
-
workers admire me and to be free from rigid rules.
c.
Know exactly what is expected of me and to finish one task
before moving to another.
d.
Get things done and to see results.
3.
When someone offers an opinion or conclusion and I disagree, I

11. am most likely to...
a.
Tell them that I disagree.
b.
Say something humorous.
c.
Ask for more information.
d.
Nod and say nothing.
If you want to learn more about the DiSC Assessment, check out
their website!
DiSC Profile
II.
The Criteria Cognitive Aptitude Test (CCAT)
measures an individual's aptitude, or ability,
to solve problems, digest and apply information, learn new
skills, and think critically. The CCAT
consists of 50 items that involve reasoning and problem
-
solving skills that need to be completed
in just 15 minutes.

12. Tests like this are useful predictors for success in hiring people
for jobs that require problem
-
solving and analytical skills. Not only t
hat, research shows that cognitive aptitude is one of the
1
Test For The Best Hire Worksheet
Part 1: Learn about the Assessment Tools
Whether it’s a knowledge-based math quiz or a personal values
survey, different tests assess
candidates for different things. Below are three widely used,
reputable professional
assessments. Read about each to get a sense of what they’re
used for, then use the information
to complete the TABLE in Part 2 below.
I. The DiSC Assessment is a behavior assessment tool that we
learned about in JGR 100. It
centers on four different behavioral traits: Dominance,
Influence, Steadiness, and
Conscientiousness. DiSC can be used to to assess an employee’s
general personality, and
which type of job (and accompanying work style) may suit them
best. It can also help to identify
someone’s management style and how they can most efficiently
manage employees with
differing personalities.

13. SAMPLE DiSC QUESTIONS:
1. In my work environment, it is most important to me to:
a. Help co-workers and to be in a peaceful environment.
b. Feel that my co-workers admire me and to be free from rigid
rules.
c. Know exactly what is expected of me and to finish one task
before moving to another.
d. Get things done and to see results.
2. In my work environment, it is least important to me to:
a. Help co-workers and to be in a peaceful environment.
b. Feel that my co-workers admire me and to be free from rigid
rules.
c. Know exactly what is expected of me and to finish one task
before moving to another.
d. Get things done and to see results.
3. When someone offers an opinion or conclusion and I
disagree, I am most likely to...
a. Tell them that I disagree.
b. Say something humorous.
c. Ask for more information.
d. Nod and say nothing.
If you want to learn more about the DiSC Assessment, check out
their website!
DiSC Profile
II. The Criteria Cognitive Aptitude Test (CCAT) measures an
individual's aptitude, or ability,
to solve problems, digest and apply information, learn new
skills, and think critically. The CCAT
consists of 50 items that involve reasoning and problem-solving
skills that need to be completed

14. in just 15 minutes.
Tests like this are useful predictors for success in hiring people
for jobs that require problem-
solving and analytical skills. Not only that, research shows that
cognitive aptitude is one of the