Set of activities moving to India

1. • Automated
algorithms and
models driving
business value
• Production
support
• Development
• Automation of
bulk Backend
• operations
• Process expertise
• Marketing
• Compliance
• Risk Activities
• Audit Division
• Risk Analytics
LOW
LOW
HIGH
HIGH
VALUE
IMPACT
Cost center to competitive center
GICs in financial services industry have transformed from supporting low value
outsourcing such as backend outsourcing to high impact such as compliance after 2010
• Prior to 2010, bulk back office operations were outsourced
• After 2010, high impact activities such as compliance,
reports, audits, marketing, risk moved to India GICs
Engaged
with
service
providers
Support,
Testing
was
brought
in-house
Pre 2010 After 2010
• Analytics around customer engagement, business
sectorial support were developed of Indian GICs