The document summarizes improvements made to Netcare's corporate websites in Phase 1 of a redesign project. Key improvements included updated navigation, a cleaner layout, and emphasis on ease of use. Additional features such as doctor search and online pre-admissions were added. Guidelines around plain English, quick responses, and adjustable font sizes were established. A webmaster was appointed and marketing teams were empowered to update content. Phase 2 plans to expand hospital microsites and rollout primary and secondary brands consistently. Future developments include a medical information archive and improved search options.

1. Revamping the group corporate websites By Jon Bishop

2. Current Website Redevelopment and Improvements Phase 1

3. Current Website – Key Improvements Improved navigation Cleaned-up look and layout – modernised Emphasis on ease of use/navigation for the user Revamped sectors include: core Netcare website hospital pages Netcells website inclusion of Bariatrics website Investor Relations Current Website Redevelopment and Improvements

4. Current Website – Added Features Added features: fully-functional doctor search working search facility font size adjuster for visually impaired viewers online pre-admissions facility (pilot) 3-click navigation (1-click access to Investor Relations) full Investor Relations offering online registration for Netcells standardised landing page for every Netcare hospital hospital search by province and town Current Website Redevelopment and Improvements

5. Best Practice Plain English guidelines Max 3-click access to any information 1-click access to Investor Relations Adjustable font sizes Quick response to email requests (eg info@) Current Website Redevelopment and Improvements

6. Support Structure Appointment of Webmaster Empowering and engaging Marketing Officers/Managers with updating responsibilities Engaging with key members of divisions to deliver updated content Copywriter and Webmaster to scour website periodically Ensuring responses to email requests from website Current Website Redevelopment and Improvements

7. Design and Navigation Application

8. Old Website Design Lack of navigation planning Large white spaces Random placement of banners Cluttered old-style artwork

9. Old Website Design News after ‘low level’ adverts Ineffective placement of company links

10. Old Website Design Hospitals sorted by Netcare regions

11. New Website Features Doctor and hospital search General search Clean, clear design layout Font size adjuster

12. New Website Features Drop down navigation Auto-refreshing baby pictures

13. New Website Features Company quick links

14. Consistent Treatment

15. CONSISTENT TREATMENT OF ALL MICRO SITES

16. CONSISTENT TREATMENT OF ALL MICRO SITES

17. CONSISTENT TREATMENT OF ALL MICRO SITES

18. Future Developments Phase 2

19. Phase 2 of the Website Revamp Commenced 16 May 2007. Expanding of Netcare site incl. hospital micro sites. Rolling-out of primary brands after that – Netcare 911, Medicross, Pharmacy, Primecure. Then rollout of secondary brands, e.g Netcells, Netsense, Travel Clinic etc. Aligning of Investor Relations with current Netcare look and functionality. Future Developments

20. Phase 2 of the Revamp Key features: NetMIA – Medical Information Archive. doctors pages. hospital microsites: hospital.netcare.co.za online maps to facilities. download of PDF PIBs from microsites and relative sections. relationship databasing / fluid information architecture. improved search options eg. searching doctor’s surname. easy data extraction & eliminating of data duplication. hot links. auto-refresh pictures. Future Developments

21. Current Website Stats Current Website Redevelopment and Improvements Unique Visitors April 2007 – 44 043

22. Current Website Stats Current Website Redevelopment and Improvements Pages viewed April – 417 947

23. Current Website Stats Current Website Redevelopment and Improvements Netcute Baby Details – 124095 Netcute Hospitals Page – 77750 Netcute Landing Page – 48712 Find a Doctor – 20512 Gauteng Hospital List – 10675 Maternity Page – 9513 Find a Hospital – 5395 KZN Hospital List – 3407 Contact Us – 2896 Park Lane Hospital – 2531 Sunninghill Hospital – 2376 Maternity Passport – 2219 News Releases – 2196 14. Unitas Hospital – 2053 15. Children In Hospital – 2047 16. Western Cape Hospital List – 1978 17. Ante-Natal Care – 1943 18. Netcare Group – 1812 19. St Augustine Hospital – 1644 20. Garden City Hospital – 1562 21. Specialised Divisions – 1492 22. Milpark Hospital – 1297 23. Stem Cells Landing Page – 1296 24. Refer a Doctor – 1257 25. Pampering – 1231 Page Visits April

24. Thank You