1. GRACE ANN-ELYSE TAYLOR
68 Mowatt Court  Thornhill ON L3T6V9  Tel: (416) 318-5863  Email:
tayl3918@mylaurier.ca
PROFILE SUMMARY
 Five years experience working in a customer service environment, through excellent
communication and interpersonal skills I was able to resolve problems within the workplace
setting
 Bilingual: fluent in speaking, reading and writing both English and French
 Knowledgeable of Microsoft Word, Excel, Outlook, Internet Browsers, Search Engines,
Social Media and Email
 Strong organizational skills with attention to detail, as well as comfortable speaking in
front of large groups
EDUCATION
Honours Bachelor of Arts (Criminology and Health Studies) 2012 – Present
Wilfrid Laurier University, Brantford ON
Related Courses:
 Science Social Research Methods
 Psychology of Crime
 Health Care Systems
Bilingual Studies in French Immersion Certificate
Langstaff Secondary School, Richmond Hill, ON 2011
RELEVENT WORK EXPERIENCE
Dean’s Office Assistant 2013- 2015
Wilfrid Laurier University, Brantford ON
 Professional with telephone etiquette
 Work directly with students, making them aware of the many resources that the
University has to offer
 Develop and organize student and professor evaluation forms as well as administrate the
documents to the proper facility
 Successfully assisted students and parents with developing a timetable with the required
course selection for specific majors
 Review and process necessary files for the Associate Dean, such as administrating Honour
Roll Certificates and conduct Indigenous research for course content

2. Grace Ann-Elyse Taylor Page 2 of 2
Summer Job Recruiter/ Specialist 2014 – 2015
YMCA Employment and Newcomer Center, Scarborough ON
 Organized and created resumes for students
 Acted as a liaison between employers and students; connected students with employers
who requested assistance in various areas
 Supervised and helped delegate daily tasks to 5 employees
 Answered phone calls; scheduled interviews; made reservations
 Aided at political community functions, outlining services provided at the center
 Oversaw employers weekly budgets; monitoring the amount of money each employer
used over the weeks, also sending them a check each week
 Signed in registrants to workshops and job fairs
Lifeguard
Jadaco Recreation Management, North York ON 2010 – 2013
 Resolved problems within the workplace setting
 Enforces rules to ensure the safety of everyone in the pool
 Vacuumed and cleaned on a daily basis to maintain a clean and safe environment to
ensure that patrons had a positive experience at the pool
 Recorded all chemicals added to the pool; checked the PH and Alkaline levels
 Worked well in a team setting environment as well as independently
ADDITIONAL EXPERIENCE
S.O.U.L Association Co-ordinator 2012 – 2015
Wilfrid Laurier University, Brantford ON
 Lead team discussions
 Delegated tasks amongst executives
 Bring awareness and diversity to campus through various discussions
Women’s Basketball Team, Brantford ON 2012
 Delegate meetings and team practices
 Facilitated fundraisers
 Handled fundraising money
Noel Morgan Fitness 4 Success, Vaughn ON 2012
 Provided excellent floor management within a high volume environment
 Assisted with various activities
 Rapidly cleaned each room
Morgan Chiropractic & Wellness, North York ON 2011
 Filled various important documents
 Used customer service skills to greet many customers
 Answered calls and made appointments
ACHIEVEMENTS
Certified National Lifeguard, Life Saving Society Since 2009
CPR Certified, Life Saving Society Since 2007
References Available Upon Request