Mark Gottsberger is a highly skilled manager with extensive experience leading operational and control teams across diverse industries. He has a strong track record of turning around struggling businesses and coaching teams through change. Gottsberger possesses strengths in operations management, strategic planning, analysis, and team building. He has a history of successfully launching new business initiatives, developing solutions to complex issues, and ensuring regulatory compliance.

1. Mark A. Gottsberger
Skype: mark_gottsberger Cell: 210.557.5727
Linked In: http://www.linkedin.com/in/markgottsberger E-mail: magottsberger@hotmail.com
Highly skilled, results-oriented manager with extensive experience leading and developing operational and control
teams in diverse business settings. A strong strategic planner with outstanding analysis skills. Adept at effectively
dealing with senior decision makers and serving the needs of a diverse client base. Outstanding solution provider
known for turning around marginal businesses and leading teams through change. Critical thinker and planner
experienced at coaching and developing strong teams. Adaptable in challenging situations with the ability to deliver
the desired results.
PROFESSIONAL STRENGTHS
Operations Management General Management Account Management Financial Planning
Project Management Control Systems Strategic Planning Budgeting
Asset Management Process Improvement Analysis Forecasting
Training and Development Team Building Customer Relations
SELECTED ACHIEVEMENTS
• Managed all aspects of the launch of a European company’s business in the U.S. Identified target clients and led
business development efforts. Developed solutions to complex general ledger and international human resource
issues for clients with international bases of business. Utilized in-country service providers and proprietary
software applications to support value propositions. RESULTS: Attracted and retained profitable new business
including the highest profit margin for a single client in company history. Secured additional revenue from a key
client that represented 33% of the company’s sales volume.
• Led the total operations of a national payroll company. Supervised four managers and a staff of 13. Managed a
$1.8 million budget. Identified an opportunity and created an international operations division. Researched the
existing market need for an international solution. Developed a viable option that required no additional
programming of the existing software. Created processes to accommodate all types of international payroll
functions for both expatriates and U.S.-based employees of foreign companies. Developed and supervised
training for employees supporting the new division. Worked with marketing team to build international
marketing campaign. RESULTS: In one year, the international division grew to provide payroll services to
employees in 26 different countries and represented 14% of the total corporate revenue. Increased exposure in the
marketplace led to capturing additional new domestic business.
• Implemented new Bachelor’s Degree in Business Management from start up. Executed all decisions from faculty
to curriculum to course delivery. Personally drove the technology infrastructure for the Business department to
include improved scheduling using advanced Excel and Access techniques, Black Board and other vendor based
software as a service tools. Managed six faculty, all MBA or higher with credentials that include CPA and
forensic auditor. RESULTS: Increased revenue over thirty percent. Created and maintained a student population
that accounted for over twenty percent of the total population. Developed relationships with business leaders for
Program Advisory Committee.
• Analyzed the business need to have a specialized audit and certification to remain compliant with the Sarbanes-
Oxley Act. Conducted detailed technical analysis of the existing operation to determine what improvements were
needed in the areas of electronic funds transfer, payment of federal taxes, and accounting for $20 million
impounded on behalf of a critical client. Developed processes to improve internal auditing. RESULTS:
Comprehensive final audit was completed in only three days with minimal negative impact on operations and
customers. Increased system integrity and ensured regulatory compliance.

2. Mark Gottsberger 210.557-5727 Page 2
• Managed the employee records division of a high profile financial institution with 10,000 employees across the
nation. Supervised a team of 11. Identified a payroll-related problem caused by the use of an existing tracking
process that was both antiquated and ineffective. Developed and spearheaded a change to the critical process
using only existing resources. Conducted management process training and coordinated process implementation.
RESULTS: Change in reporting provided consistency and accuracy in the vital payroll process, and reduced
staffing needs by 13%.
• Envisioned and built a new process for the conversion of clients from one payroll provider to another. Evaluated
existing process and determined areas for improvement. Developed comprehensive guidelines that covered all
aspects of implementation, including project timelines and both hardware and software installation and training.
RESULTS: New clients were fully informed throughout the multifaceted payroll conversion process. Initial
processing time for new business was reduced from three months to one month.
PROFESSIONAL EXPERIENCE
HALLMARK COLLEGE, San Antonio, TX 2009-Present
Business Department Chair
SAFEGUARD WORLD INTERNATIONAL, San Antonio, TX 2008 – 2009
CEO North American Division
EXECUPAY, INC., San Antonio, TX 2004 – 2008
Vice President, Operations 2007 – 2008
Operations Manager 2004 – 2007
WORLD SAVINGS, San Antonio, TX 2002 –2004
Manager, Employee Records
TULANE UNIVERSITY, New Orleans, LA (concurrent with below) 2002
Adjunct Professor
U.S. NAVY, Petty Officer First Class 1982 – 2002
Payroll Manager, Construction Division, Gulfport, MS 1998 – 2002
Payroll Manager, Patuxent River, MD 1995 – 1998
Payroll Supervisor, Indianapolis, IN 1993 – 1995
Independent Payroll Clerk, Lemoore, CA 1991 – 1993
Senior Payroll Clerk, Kingsville, TX 1989 – 1991
Payroll Clerk, Pensacola, FL 1985 – 1989
Payroll Clerk, Mayport, FL 1982 – 1985
EDUCATION and CERTIFICATION
Master of Business Administration, Information Technology Management,
Jones International University, Englewood, CO
Bachelor of Science, Management of Technical Operations,
Embry-Riddle Aeronautical University, Daytona Beach, FL
Certified Payroll Professional (CPP), American Payroll Association