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GOOGLE CHROME
TROUBLESHOOTING
STEPS
1-888-551-2881
GOOGLE CHROME
TROUBLESHOOTING STEPS
 "In 2013, Gmail was available 99.978% of the
time," according to a March 2014 post by
Nicolas Lidzborski to the Official Google
Enterprise blog. Gmail — and other Google
Apps services — consistently provide uptime
and availability numbers that most
organizations can't match.
GOOGLE CHROME
TROUBLESHOOTING STEPS
 Sometime, though, things don't work as
expected.
 The following tips may help you — and your
colleagues — identify and resolve any Google
Apps-related issues.

GOOGLE CHROME
TROUBLESHOOTING STEPS
 1. Check the connection
 If you use Chrome, install Google's
"Chrome Connectivity Diagnostics"
utility from the ChromeWeb Store.You
need to install this utility before you
need it, obviously.The app helps people
test and troubleshoot internet
connection issues in Chrome and
Chrome OS devices.
GOOGLE CHROME
TROUBLESHOOTING STEPS
 Note: If you're an Administrator, you can
pre-install this app for your users that login
to Chrome. Here's how:
 Login to your admin.google.com Dashboard
 Choose Other Google Services (you may need
to click the More controls menu at the
bottom first)
GOOGLE CHROME
TROUBLESHOOTING STEPS
 Select Chrome Management from the list
 Click User Settings
 Look for Pre-installed Apps and Extensions,
and then choose Manage pre-installed apps
 From there, you may select apps and
extensions to automatically install for your
users.
GOOGLE CHROME
TROUBLESHOOTING STEPS
 2. Check Google Apps status
 Google posts the status of Google Apps
services to appstatus.google.com. Look there
to see if any disruptions or outages are
reported for core Google services, such as
Gmail, Calendar, Drive, or Groups
GOOGLE CHROME
TROUBLESHOOTING STEPS
 3. Check the Help Center
 Sometimes, issues are unrelated to your
connection or a service's availability.
 In that case, a visit to the Google Apps Help
Center or the central Google support page may
provide helpful information. Additional training
for Google Apps at learn.googleapps.com also
might help.
 Currently identified problems or errors are
detailed on a Known Issues page in the Help
Center
GOOGLE CHROME
TROUBLESHOOTING STEPS
 4. For tech professionals: Communicate with your
users
 Establish an alternative channel to communicate
with your users. If you use Gmail, Google+,
Hangouts, or Sites to communicate, none of these
will be useful if Google services are unavailable.
Make sure your users know where to seek
information if your organization's primary services
are down. A third-party help desk service outside of
the GoogleApps ecosystem works well for this task.

GOOGLE CHROME
TROUBLESHOOTING STEPS
 You could use a social media service to
convey information about service disruptions.
For example, the university where I teach will
report major system outages on theirTwitter
account (@gvsuIThelpdesk).Twitter
maintains astatus.twitter.com page atTumblr
to report status whenTwitter experiences
problems.
GOOGLE CHROME
TROUBLESHOOTING STEPS
 5. For Google Apps Admins: Contact Google
 Call or Email
 As a Super Administrator, you have direct access
to Google support by phone or email. Contact
information for Google Enterprise support is
found in your dashboard: login at
admin.google.com, then select Support.You can
seek support by email or phone. If you call,
retrieve your generated PIN from this page no
more than an hour before you call.
THANKYOU
PLEASE LIKE
AND SHARE
Google chrome troubleshooting steps | Technical | Customer Support Phone Number
Google chrome troubleshooting steps | Technical | Customer Support Phone Number

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Google chrome troubleshooting steps | Technical | Customer Support Phone Number

  • 2. GOOGLE CHROME TROUBLESHOOTING STEPS  "In 2013, Gmail was available 99.978% of the time," according to a March 2014 post by Nicolas Lidzborski to the Official Google Enterprise blog. Gmail — and other Google Apps services — consistently provide uptime and availability numbers that most organizations can't match.
  • 3. GOOGLE CHROME TROUBLESHOOTING STEPS  Sometime, though, things don't work as expected.  The following tips may help you — and your colleagues — identify and resolve any Google Apps-related issues. 
  • 4. GOOGLE CHROME TROUBLESHOOTING STEPS  1. Check the connection  If you use Chrome, install Google's "Chrome Connectivity Diagnostics" utility from the ChromeWeb Store.You need to install this utility before you need it, obviously.The app helps people test and troubleshoot internet connection issues in Chrome and Chrome OS devices.
  • 5. GOOGLE CHROME TROUBLESHOOTING STEPS  Note: If you're an Administrator, you can pre-install this app for your users that login to Chrome. Here's how:  Login to your admin.google.com Dashboard  Choose Other Google Services (you may need to click the More controls menu at the bottom first)
  • 6. GOOGLE CHROME TROUBLESHOOTING STEPS  Select Chrome Management from the list  Click User Settings  Look for Pre-installed Apps and Extensions, and then choose Manage pre-installed apps  From there, you may select apps and extensions to automatically install for your users.
  • 7. GOOGLE CHROME TROUBLESHOOTING STEPS  2. Check Google Apps status  Google posts the status of Google Apps services to appstatus.google.com. Look there to see if any disruptions or outages are reported for core Google services, such as Gmail, Calendar, Drive, or Groups
  • 8. GOOGLE CHROME TROUBLESHOOTING STEPS  3. Check the Help Center  Sometimes, issues are unrelated to your connection or a service's availability.  In that case, a visit to the Google Apps Help Center or the central Google support page may provide helpful information. Additional training for Google Apps at learn.googleapps.com also might help.  Currently identified problems or errors are detailed on a Known Issues page in the Help Center
  • 9. GOOGLE CHROME TROUBLESHOOTING STEPS  4. For tech professionals: Communicate with your users  Establish an alternative channel to communicate with your users. If you use Gmail, Google+, Hangouts, or Sites to communicate, none of these will be useful if Google services are unavailable. Make sure your users know where to seek information if your organization's primary services are down. A third-party help desk service outside of the GoogleApps ecosystem works well for this task. 
  • 10. GOOGLE CHROME TROUBLESHOOTING STEPS  You could use a social media service to convey information about service disruptions. For example, the university where I teach will report major system outages on theirTwitter account (@gvsuIThelpdesk).Twitter maintains astatus.twitter.com page atTumblr to report status whenTwitter experiences problems.
  • 11. GOOGLE CHROME TROUBLESHOOTING STEPS  5. For Google Apps Admins: Contact Google  Call or Email  As a Super Administrator, you have direct access to Google support by phone or email. Contact information for Google Enterprise support is found in your dashboard: login at admin.google.com, then select Support.You can seek support by email or phone. If you call, retrieve your generated PIN from this page no more than an hour before you call.