3. #lovenumbers @NoisyMonkey
TIMETABLE
Start End Topic
10:10 11:35ish Intros. Me, you
What is analytics? Configuring your account
BREAK
11:45 13:00 Reporting 101
LUNCH
14:00 14:50 Reporting continued . . .
Creating your measurement framework
BREAK
15:00 15:50 Law
FINISH WITH QUESTIONS
4. #lovenumbers @NoisyMonkey
BY THE END OF TODAY YOU
WILL . . .
• Understand what Google Analytics is . . .and isn’t
• Know what to include in the account set up
• Understand key dimensions, metrics and reports
• Know what a measurement framework is and how it will make
your life easier
• Start to define the right measures for your business
• Understand what the law is there to protect
• Know how to comply with the law on websites.
5. #lovenumbers @NoisyMonkey
I LIKE DATA
A degree in old skool marketing
25 years of communicating using data
9 years of lies, damn lies and
government statistics
5 years using Google Analytics
15. #lovenumbers @NoisyMonkey
“digital analytics is the analysis of qualitative and
quantitative data from your business and the
competition to drive a continual improvement of
the online experience that your customers and
potential customer share which translates to your
desired outcomes (both online and offline).”
- Avinash Kaushik
Why it’s digital marketing . . .
16. #lovenumbers @NoisyMonkey
“digital analytics is the analysis of qualitative and
quantitative data from your business and the
competition to drive a continual improvement of
the online experience that your customers and
potential customer share which translates to your
desired outcomes (both online and offline).”
- Avinash Kaushik
Why Analytics is your best friend
25. #lovenumbers @NoisyMonkey
ANALYTICS IS NOT
a tool to identify individual users of the site
OR
a complete picture of performance
OR
representative of all your data
Thanks Montery Media
sample of aggregated, anonymous data that
needs additional context and tagging
40. #lovenumbers @NoisyMonkey
QUESTIONS
• How might you use properties and views in your organisation?
• When might they be useful?
My account
UA xxxxx
Property 1
UA xxxx-1
Property 2
UA xxxx-2
Property 3
UA xxxx-3
View 1
Filtered
View 2
Master
View 1
Filtered
View 2
Master
View 1
Filtered
View 2
Master
41. #lovenumbers @NoisyMonkey
ACCOUNT SET UP CHECKLIST
• Users up-to-date with the right access
• Filtered all the relevant IP addresses out of Analytics
• Linked your AdWords account(s)
• Linked your Webmaster Tools account
• Created views that provide you with useful data
• Created goals to measure your business outcomes
42. #lovenumbers @NoisyMonkey
TIMETABLE
Start End Topic
10:10 11:35ish Intros. Me, you
What is analytics? Configuring your account
BREAK
11:45 13:00 Reporting 101
LUNCH
14:00 14:50 Reporting continued
Creating your measurement framework
BREAK
15:00 15:50 Law
FINISH WITH QUESTIONS
54. #lovenumbers @NoisyMonkey
SEGMENTS
Allows you to compare
performance of different
types of customer
Segmentation is an important concept in Analytics
0
1
2
3
4
5
6
7
Organic All traffic Referral
58. #lovenumbers @NoisyMonkey
ANNONTATING IS VITAL
Might include:
• Sent out an email to our mailing list
• Changed the layout of the blog
• Increased the volume of social media activity
• Paid for an ad
• Sponsored an exhibition
• Recruited a new member of the team
• Changed the page titles or meta descriptions
Any marketing investment that might impact on the site
TOP TIP: you will forget what you’ve done & don’t do everything
at once!
61. #lovenumbers @NoisyMonkey
YOUR ONLINE BEHAVIOUR
Think about the last time you bought an item online using Google to search:
• How many websites did you look at before deciding what to buy?
• How many entirely irrelevant websites did you look at?
• How many pages did you look at within that site?
• How did you decide what to buy? Written descriptions, images, reviews?
• What was the value of the purchase? Do you behave differently when you
spend less or more?
62. #lovenumbers @NoisyMonkey
YOUR ONLINE BEHAVIOUR
Think about the last time you bought an item online using Google to search:
• How many websites did you look at before deciding what to buy?
• How many entirely irrelevant websites did you look at?
• How many pages did you look at within that site?
• How did you decide what to buy? Written descriptions,
images, reviews?
• What was the value of the purchase? Do you behave
differently when you spend less or more?
Context is key
Bounce rate
time on site
session duration
time on page
page views
pages/session
65. #lovenumbers @NoisyMonkey
IT GETS COMPLICATED
• A single user can open multiple sessions. Those sessions can
occur on the same day, or over several days, weeks, or months.
• Users could theoretically be tracked over multiple devices
• As soon as one session ends, there is then an opportunity to
start a new session
• Sessions can end:
• After 30 minutes of inactivity
• At midnight
Want more?
https://support.google.com/analytics/answer/2731565?hl=en
69. #lovenumbers @NoisyMonkey
DEFINITIONS 101
Sessions # visits to your site
Users # unique visitors to your site
Pageviews # views of individual pages
Pages/session # pages a user looked at within each session on average
Average session duration amount of time a user on average spent looking at the site
71. #lovenumbers @NoisyMonkey
DEFINITIONS 101
Sessions # visits to your site
Users # unique visitors to your site
Pageviews # views of individual pages
Pages/session # pages a user looked at within each session on average
Average session duration amount of time a user on average spent looking at the site
Bounce rate % sessions with only one user interaction
% New visitors % visitors who have not visited previously
74. #lovenumbers @NoisyMonkey
CONTEXT IS EVERYTHING
• An average site wide bounce rate is about 60%; blogs are
higher
• The higher value or higher risk an item has, the more
information a user will need before making a decision to
purchase
• What is ‘normal’ for one website, won’t necessarily be normal
for another: industry norms, seasonal trends
78. #lovenumbers @NoisyMonkey
SHOPPING FOR OLI’S BIRTHDAY
• I google Debenhams and click the organic listing
• Arriving on the home page, I click on kids shoes & boots in the menu
• I get distracted by girls pink glitter pumps, click into the product and press back
• Then select ‘8 younger’ in the menu and then ‘boys’
• I like the look of the brown brogues in the long listing, so have a look at the product
details, but think they are a bit dull. Press back
• Scroll down and see suede boots. Nice. Click them and decide that’s the style I want.
• The door bells rings so I close my PC
• Later that evening I go back to my PC, as I start to type Debenhams the page drops down
so I click it and go straight to the page I was looking at earlier. I decide that these are the
ones I want to buy
• I select the size and add to basket.
79. #lovenumbers @NoisyMonkey
HOW MANY?
• Sessions
• Users
• Bounces
• Pageviews
• Unique pageviews
• What were the landing pages?
• Which pages bounced?
82. #lovenumbers @NoisyMonkey
ACQUISITION
Getting visitors to your website – the initial contact:
• How many?
• New or existing?
• Where did they come from?
• What were they looking for?
What’s the strategy to get new visitors into the top of the funnel?
83. #lovenumbers @NoisyMonkey
BEHAVIOUR
Encouraging visitors to develop interest and a desire to act:
• What do they look at?
• How long for?
• Do they return?
• Do they interact with the site? How?
• Where on the site do they leave?
What’s your strategy to change behaviour?
84. #lovenumbers @NoisyMonkey
CONVERSION
Macro conversions | what ultimately do you want visitors to do?
• How much do they spend?
• How many sign ups?
• How many contact forms are completed?
Micro conversions | what nudges a visitor from interest to action?
• Sign up for a newsletter
• Download a brochure
• Watch the video
Create events and goals to reflect these
88. #lovenumbers @NoisyMonkey
AUDIENCE
Data collected from the users’ browser
• where they are in the world
• language used
• type of device & technology
• age and interest
Time/page data
• How long they stayed on site
• How many pages they looked at
89. #lovenumbers @NoisyMonkey
Demographics & Interests
• Is this surprising?
• What does the data
say about your content & target audience?
Requires a change in your code & privacy policy
90. #lovenumbers @NoisyMonkey
Geo | language and location
• Is this what you’d expect for your site?
• Does this suggest you need a translated page
or site?
• Is the bounce rate higher than you’d expect?
91. #lovenumbers @NoisyMonkey
Behaviour
• Is this surprising?
• Is the behaviour of new
and returning visitors
different?
• What do the
engagement metrics say about the content?
92. #lovenumbers @NoisyMonkey
Mobile
• How important this is? Do
you need a mobile or
responsive site?
• Are there anomalies in the behaviour of users with different
kinds of devices?
Look at trends too
96. #lovenumbers @NoisyMonkey
MORE DEFINITIONS
• Organic search
• Google, Bing, Yahoo, Yandex, Badu, Seznam
• Paid search
• AdWords (NOT other forms of paid*)
• Social
• Facebook, LinkedIn, Twitter, Google+
• Referral
• A link from another website
• Direct
• Anything else*
97. #lovenumbers @NoisyMonkey
DIRECT / (NONE)
The visitor has . . .
• typed your website address directly into the browser
• clicked a link to your website inside a PDF
• clicked the link to your website in your email footer
• clicked a link inside an email
• clicked on a shortened URL
• has your site bookmarked
Can mean good offline marketing, or insufficient tagging
99. #lovenumbers @NoisyMonkey
All traffic | channels
• Where is most of my traffic
coming from?
• Is behaviour different between
channels?
• What is surprising?
104. #lovenumbers @NoisyMonkey
CRITICAL IN ECOMMERCE
• Even more imperative if you run an ecommerce site
Where do you earn revenue? What is the return on investment
by source?
105. #lovenumbers @NoisyMonkey
All traffic | referrals
• Who are my friends?
• Are these links adding to my visitor numbers?
• Have I paid for any of these?
TOP TIP: paying for Yell or other directories? Check how many
referrals you got . . .
106. #lovenumbers @NoisyMonkey
AdWords
• Mirrors data available in AdWords but overlays bounce rate and
conversion data – impact of AdWords
TOP TIP: know what you are trying to achieve – brand
awareness or revenue – to measure effectiveness
107. #lovenumbers @NoisyMonkey
VITAL REPORT III
• Use custom reports to measure the effectiveness of campaigns,
ad groups and individual keywords to your goals and/or
revenue
• AdWords provides data on converting keywords – use it!
Revenue per click
108. #lovenumbers @NoisyMonkey
Search Engine Optimisation
• Based on Webmaster Tools data
• Shows visibility on Google
Useful hint at ranking and visibility for (not provided) type search
terms
109. #lovenumbers @NoisyMonkey
Social
• How many visitors are you getting from social?
• What is surprising?
TOP TIP: this is not the same as the effectiveness of your social
media activity. Track your links!
114. #lovenumbers @NoisyMonkey
All pages
TOP TIP: content drill down can be the best way to see a
snapshot of blog success
Content drill down
• Relative performance of
pages across the site
• Performance of
individual sections
124. #lovenumbers @NoisyMonkey
OTHER BEHAVIOUR REPORTS
Events
• Allows you to track interactions with the website that don’t
cause a change in the URL, eg
- Play a video
- Download a PDF
- Click to buy on Amazon
• Requires a change in your code
Other reports might be useful to you . . .
130. #lovenumbers @NoisyMonkey
ECOMMERCE
• Requires ecommerce tracking to be set up correctly, but can
give you amazing insight
Learn more:
https://analyticsacademy.withgoogle.com/course03
131. #lovenumbers @NoisyMonkey
MULTI-CHANNEL FUNNELS &
ATTRIBUTION
• Even more amazing data . . . But beyond the scope of today
• Allows you to see the contribution of various channels to your
conversions and revenue and therefore their ROI
134. #lovenumbers @NoisyMonkey
TIMETABLE
Start End Topic
10:10 11:35ish Intros. Me, you
What is analytics? Configuring your account
BREAK
11:45 13:00 Reporting 101
LUNCH
14:00 14:50 Reporting continued
Creating your measurement framework
BREAK
15:00 15:50 Law
FINISH WITH QUESTIONS
136. #lovenumbers @NoisyMonkey
PURPOSE & MEASURES
• What is the number one business objective of the company?
• How does the website fit into the overall business strategy?
• How do you attract new visitors to the website?
• What do you want visitors to do on the website?
• How do you know if the website is successful?
138. #lovenumbers @NoisyMonkey
FOR NOISY LITTLE MONKEY
business objective to be a top search & social media agency
tactic demonstrate expertise through advice & training
Website goal Give away advice, show our expertise, highlight training
events
KPIs page views of the blog
time on site
repeat visitors
social shares through Professor Traffic
target page views of the blog – 2,000 per month by Jan 2015
139. #lovenumbers @NoisyMonkey
EXCERISE
Looking at the scenarios
• What are they using their website to do?
• How will they know if its successful?
• What measures might help them?
• What else could they add to their overall digital marketing activity that
would help them to meet their objectives?
• How could you measure if this was successful?
148. #lovenumbers @NoisyMonkey
TIMETABLE
Start End Topic
10:10 11:35ish Intros. Me, you
What is analytics? Configuring your account
BREAK
11:45 13:00 Reporting 101
LUNCH
14:00 14:50 Reporting continued
Creating your measurement framework
BREAK
15:00 15:50 Law
FINISH WITH QUESTIONS
155. #DigitalMarketing @MrJonPayne
E-COMMERCE (EC DIRECTIVE)
REGULATIONS 2002
• Covers direct and indirect sales, online by email and text
• Websites should provide
• company name
• a physical address
• contact details including email address
• Professional accreditation number
• VAT number, company number
Contact details
156. #lovenumbers @NoisyMonkey
CONSUMER CONTRACTS REGULATIONS
2014
• Applies to all distance selling, whether or not it is online
• Provides a 7 day period to change your mind
• A few exceptions including perishables & personalised products
• The original cost of the outbound postage should always be
refunded by the seller. The seller's terms and conditions or
returns policy should state who pays the cost of returning the
item.
Terms & Conditions
158. #lovenumbers @NoisyMonkey
DATA PROTECTION ACT
• Applies to websites and apps
• Regulates the personal information held by organisation and
how this is used
• Covers use of mailing lists and advertising
• Opt ins for mailing lists, unsubscribe
Privacy policy
Personal Information Online Checklist:
https://ico.org.uk/media/for-
organisations/documents/1586/personal_information_online_small_business_checklist.pdf
159. #lovenumbers @NoisyMonkey
EU COOKIE LAW (E-PRIVACY
DIRECTIVE) 2012
• Cookies collect information about users – Google Analytics
uses a cookie
• Concept of implied consent
• Inform users what information you are collecting, how it is used
and how they can opt out of this
Cookie policy & pop up
Guidance on the rules on use of cookies and similar technologies
https://ico.org.uk/media/for-organisations/documents/1545/cookies_guidance.pdf
162. #lovenumbers @NoisyMonkey
WHICH LAW?
“If you are sending direct marketing by electronic means, you
must always comply with the Privacy and Electronic
Communications Regulations. If you are processing personal
data to do so (that is, if you know the name of the person who will
receive your message), you must also comply with the Data
Protection Act.”
https://ico.org.uk/for-organisations/guide-to-pecr/which-law/
163. #lovenumbers @NoisyMonkey
EQUALITY ACT 2010
• Replaced the Disability Discrimination Act
• Maintained the principle that
“neglecting to provide a service to a disabled person that is
normally provided to other persons is unlawful discrimination.”
• WC3 compliance is the benchmark for accessibility