Retailers considering mobile point-of-service (POS) solutions should evaluate key considerations to ensure success. Seamless integration with existing retail systems is important, as is utilizing similar business processes to the existing POS. Solutions should adhere to payment security standards and allow for cost-effective implementation and maintenance. Addressing these factors will maximize returns on mobile POS investments.
An Analysis of U.S. P&C Insurance Customer-Facing Mobile AppsCognizant
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This thought-piece discusses how established companies can manage the duality dilemma triggered by the coexistence of new digital offerings and legacy products, and provides expert insights into how a common set of core capabilities can accelerate the digital transformation journey ahead.
Webcast Presentation - What's in your (e) Wallet? Transforming payments and t...GRUC
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Payments and transactional services present multiple โmoments of truthโ for demanding clients who are often interacting with us anytime and anywhere. For financial services organizations, the 24/7 nature of the industry and its intense competition have made innovation and optimization of these capabilities critical. Learn about the experiences of IBM clients in transforming their payments and transactional services with IBM Rational DevOps capabilities.
See how banks, brokerages and insurance firms are aligning the life cycles of legacy back offices with the agile sprints of the mobile payments development shops and value-added technology partners.
Presented by:
Bruce Baron, Financial Services Sector Offerings Leader, IBM
Bruce Baron serves as the Offerings Lead for IBM Rational for the Financial Services Sector. Bruce and his team set the strategy, define our offerings and work to drive a collaborative cross-functional team of sales, marketing, enablement and development in assisting clients with solving business issues by bringing to bear all product segments and IBM brands. Prior to IBM Rational Bruce was a Strategy Consultant to Financial Services clients and has years of client experience as an e-business and six-sigma consultant in Financial Services at GE Capital.
Peter Eeles, Financial Services Sector Industry Lead, IBM Rational Worldwide Tiger Team, IBM
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Artfully deploying advanced technologies such as virtual reality, augmented reality, 3-D modeling, and digital avatars, our envisioned digital retail theater (DRT) offers huge benefits to both retailers and consumers. The digitally enhanced shopping experience is rapidly gaining momentum among both online and physical retailers.
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Webcast Presentation - What's in your (e) Wallet? Transforming payments and t...GRUC
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See how banks, brokerages and insurance firms are aligning the life cycles of legacy back offices with the agile sprints of the mobile payments development shops and value-added technology partners.
Presented by:
Bruce Baron, Financial Services Sector Offerings Leader, IBM
Bruce Baron serves as the Offerings Lead for IBM Rational for the Financial Services Sector. Bruce and his team set the strategy, define our offerings and work to drive a collaborative cross-functional team of sales, marketing, enablement and development in assisting clients with solving business issues by bringing to bear all product segments and IBM brands. Prior to IBM Rational Bruce was a Strategy Consultant to Financial Services clients and has years of client experience as an e-business and six-sigma consultant in Financial Services at GE Capital.
Peter Eeles, Financial Services Sector Industry Lead, IBM Rational Worldwide Tiger Team, IBM
Peter Eeles is Industry Lead for the Financial Services Sector in IBM Rational's Worldwide Tiger Team, where he helps organizations improve their software development and delivery capability. This is often in conjunction with an architecture-centric initiative such as SOA or strategic reuse, where Peter has particular in-depth knowledge. Peter comes from a delivery background and was previously Chief Architect of IBM Rational's Worldwide Solution Delivery organization. He is co-author of "The Process of Software Architecting" (2009), "Building J2EE Applications with the Rational Unified Process" (2002), and "Building Business Objects" (1998).
Growing momentum for Disruption in FinTech:
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Recording of the Backbase webinar of December 18th, 2014.
In our 2014 closing webinar we will look back at the disruptive highlights of this year and we start looking forward to 2015.
From BBVA acquiring Simple, to more and more neo-banks popping up, fintech startups going IPO and omni-channel moving from marketing buzz to the real thing. In this 60 minute webinar, Backbase's Jouk Pleiter and Jelmer de Jong discuss the main trends and best practices for banks and credit unions to keep on disrupting in the digital banking space.
Digital intervention is a reality in todayโs banking business and banks need to adapt and respond to this change to stay ahead of competition. The digital foreground has presented banks with a huge opportunity to attract new customers, lower costs, develop new propositions and business models, as also explore customer value to its maximum. To create a digital environment is now a priority for all banks and they need to undergo considerable investment for complete transformation.
The CII-PwC report titled, Banks taking a quantum leap through digital, released at CII National BANKing TECH Summit by Mr H R Khan Dy Governor RBI, Mr A P Hota MD& CEO National Payments Corporation of India and M S RaghavanChairman & MD, IDBI Bank.
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Digital transformation of B2B customer experience to reduce operational costs and enhance customer loyalty at a leading telecom service provider in the UK
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By following a blueprint, communication service providers can move beyond commodity services and deliver truly differentiated and profitable smart-life offerings.
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This guide provides a quick overview of what we believe manufacturers need to address within each of these
technological transformation areas and how IBM solutions can support that transformation.
IBM offers manufacturers the integrated solutions and services required to keep pace with todayโs transformational business requirements. Based on the experiences and feedback from working with many leading consumer products clients around the globe, we have designed a portfolio of offerings that addresses the specific needs of consumer products companies from strategy and roadmap development to integrated software solution delivery all focused on using technology enablers to create new value across your enterprise.We help manufacturers deepen their relationships with their consumers, offer differentiated value to channel partners to generate competitive advantage, establish supply network improvements to increase efficiencies and achieve operational excellenceโall for the express purpose of
supporting continued profitable growth.
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Netbiscuits recently made free versions of its Mobile Analytics and Device Detection tools available to businesses of all sizes. The following presentation provides information on the product, its place in the market and examples of specific use cases.
Growing momentum for Disruption in FinTech:
Looking back and looking forward.
Recording of the Backbase webinar of December 18th, 2014.
In our 2014 closing webinar we will look back at the disruptive highlights of this year and we start looking forward to 2015.
From BBVA acquiring Simple, to more and more neo-banks popping up, fintech startups going IPO and omni-channel moving from marketing buzz to the real thing. In this 60 minute webinar, Backbase's Jouk Pleiter and Jelmer de Jong discuss the main trends and best practices for banks and credit unions to keep on disrupting in the digital banking space.
Digital intervention is a reality in todayโs banking business and banks need to adapt and respond to this change to stay ahead of competition. The digital foreground has presented banks with a huge opportunity to attract new customers, lower costs, develop new propositions and business models, as also explore customer value to its maximum. To create a digital environment is now a priority for all banks and they need to undergo considerable investment for complete transformation.
The CII-PwC report titled, Banks taking a quantum leap through digital, released at CII National BANKing TECH Summit by Mr H R Khan Dy Governor RBI, Mr A P Hota MD& CEO National Payments Corporation of India and M S RaghavanChairman & MD, IDBI Bank.
The Sharing Economy: Implications for Property & Casualty InsurersCognizant
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Collaborative consumption, also known as the "Peer-to-Peer" or "P2P" economy, poses significant risks for insurers. At the same time, consumers' willingness to share and utilize assets and services like Uber and Airbnb offers significant revenue opportunities for P&C carriers at a time when most have experienced flat-line growth.
Digital transformation of B2B customer experience to reduce operational costs and enhance customer loyalty at a leading telecom service provider in the UK
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The Single View Of Customer (SVOC) is a consolidated view, of all internal and external information available to an insurer, mapped on to a single interface.
https://www.candelalabs.io/single-view-of-customer/
The results of our latest study on โSmart data transformation,โ carried out with Fraunhofer FIT, are here. In this special research report, we wanted to understand the business benefits, challenges and success factors around this topic, as well as identify key needs to facilitate the effective implementation of smart data transformation.
By following a blueprint, communication service providers can move beyond commodity services and deliver truly differentiated and profitable smart-life offerings.
IBM Guide to Consumer Products Industry Technology TrendsTero Angeria
ย
This guide provides a quick overview of what we believe manufacturers need to address within each of these
technological transformation areas and how IBM solutions can support that transformation.
IBM offers manufacturers the integrated solutions and services required to keep pace with todayโs transformational business requirements. Based on the experiences and feedback from working with many leading consumer products clients around the globe, we have designed a portfolio of offerings that addresses the specific needs of consumer products companies from strategy and roadmap development to integrated software solution delivery all focused on using technology enablers to create new value across your enterprise.We help manufacturers deepen their relationships with their consumers, offer differentiated value to channel partners to generate competitive advantage, establish supply network improvements to increase efficiencies and achieve operational excellenceโall for the express purpose of
supporting continued profitable growth.
HOW TO DIFFERENTIATE YOUR DIGITAL CUSTOMER CARE Idc journey to_the_3rd_platfo...CMR WORLD TECH
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HOW TO DIFFERENTIATE YOUR DIGITAL CUSTOMER CARE
Your customers evolve and so does your organisation. With similar products and services to your competition, there is a growing requirement to design unique customer benefits. Service is becoming the primary differentiator in a competitive market.
Netbiscuits recently made free versions of its Mobile Analytics and Device Detection tools available to businesses of all sizes. The following presentation provides information on the product, its place in the market and examples of specific use cases.
Cordium held a webinar on 31st March 2016 Operating in the UK made easy for US Firms
For managers based in the US, the UKโs local regulatory, taxation and reporting regimes, can seem unfamiliar and feel like a serious barrier to entry to building a presence in the UK. Combine that with regulator-imposed capital requirements and labor-friendly employment legislation, the whole exercise can feel daunting and frustrating.
Cordium has a 20 year history of helping firms to find their way through the maze of local and cross-border issues. Over the years we have deployed our specialist compliance, reporting, tax and prudential resources to complement your internal teams, legal counsel and other advisers. Our clients have been able to start operating in London quickly, whilst being secure in the knowledge that they are compliant with all local requirements, and have a structure that ensures satisfaction of all initial and ongoing regulatory obligations. If speed-to-market is important, or FCA substance requirements are a challenge, Mirabellaโs hosting solutions can solve the problem, whether as an indefinite solution or just as a stop gap until either FCA authorisation is granted or the business achieves commercial sustainability.
The webinar discussed the challenges of setting up and operating in London and how Cordium can make it easy.
Cordium was delighted to be joined by guest speaker Karthik Iyer who is the Asset Management and Capital Markets Lead at UK Trade & Investment, a UK government body focussed on inward investment into the UK.
The presentation was followed by a live question and answer session.
Invoicera provides the customized billing software solutions to overcome the challenges of invoicing for enterprises. The invoicing challenges lack customization requirements, visibility, B2B communication, inaccurate billing and complexity in the workflow management. Get the quick and accurate results with the right selection of custom billing software. Trust the invoicing solution that adds customized benefits to your business needs. The custom billing software designed for integration with legacy systems with complete B2B communication. The enterprise billing software improves productivity receiving payments globally. Get the efficient hosting business to your customers and branding solutions.
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When it comes to strategy, business mirrors a war zone. CSOs and strategy consultants are the generals, and in order to know how to act, they need to collect information from every sector of their organizations. The problem is: how can they do so effectively, when every sector of a business communicates with its own signals? Leaders today need to be able to collect information quickly and without bias, but they also need depth, validity, and repeatability. Here we discuss methods for ensuring that comprehensive data is collected and connected in a way that results in meaningful organizational intelligence.
Shippers Warehouse, Inc. is a provider of supply chain services (3rd party logistics or 3PL). The Company operates over 4.5 million square feet in 8 facilities in the Dallas/Ft. Worth area and 500,000 square feet in Atlanta, Georgia.
The Georgia facility packaging operations ships out over 3 billion bags per year. Shippers Warehouse is one of the largest co-packers in the Southeast. Shippers operate 9 packaging lines with a ready room that is a showcase for reducing any type of foreign matter. The facility handles a variety of food products, is a leader in recycling, & distribution of products.
Shippers Warehouse, Inc. also has the distinction of having all of its locations ISO 9001:2008 certified. (ISO 9001:2008 certified by Management Certification of North America, an ANAB-accredited certification body.)
Regards,
Bill Stankiewicz
Vice President & General Manager
Shippers Warehouse
Office: 678.364.3475
williams@shipperswarehouse.com
www.shipperswarehouse.com
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How can todayโs retailers keep costs low and maximise margins, but at the same time grow market share, find new customer touchpoints and create better customer experiences? Itโs a huge challenge โ but, as this white paper will show, recent shifts in technology are creating huge opportunities for retailers to achieve these goals.
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The pervasiveness of digital technologies is reshaping aftermarket. e-tailing is gnawing away the market for spare parts as more people are buying online, social media is influencing the consumption of aftermarket services and customers are demanding deeper 24*7 experiences. In this article Browne & Mohan consultants showcase the drivers of digital transformation and adoption for aftermarket.
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More than 30% of retailers have not yet implemented mobile technology, according to a recent survey conducted by Retail TouchPoints. As many as 50% already have a mobile web site and 23% have provided mobile devices for store associates.</p>
<p>In this upcoming webinar, Bob Ashenbrenner, MPOS Architect at Motion Computing, will discuss these and other insights collected during the survey, titled: <em><strong>Integrating Mobile Across All Touch Points</strong></em>. He also will share real-world examples of retailers who are ahead of the curve in terms of mobile deployments.
Retail Point of Sale (POS) and Oracle E-Business Suite (EBS) IntegrationInfogain
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Infogainโs HIPAA 5010 and ICD-10 solution provides thought leadership and strategic "next step" to ensure a successful transition. Infogainโs roadmap to ICD-10 has a three (3) phased approach Phase 1 - Readiness Workshop, Phase II โ Assessment, Phase III โ Implementation.
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Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. Youโll also learn
โข Four (4) workplace discipline methods you should consider
โข The best and most practical approach to implementing workplace discipline.
โข Three (3) key tips to maintain a disciplined workplace.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
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Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
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This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
"๐ฉ๐ฌ๐ฎ๐ผ๐ต ๐พ๐ฐ๐ป๐ฏ ๐ป๐ฑ ๐ฐ๐บ ๐ฏ๐จ๐ณ๐ญ ๐ซ๐ถ๐ต๐ฌ"
๐๐ ๐๐จ๐ฆ๐ฌ (๐๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
๐๐ ๐๐จ๐ฆ๐ฌ provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
โญ ๐ ๐๐๐ญ๐ฎ๐ซ๐๐ ๐ฉ๐ซ๐จ๐ฃ๐๐๐ญ๐ฌ:
โข 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
โข SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
โขFreenBecky 1st Fan Meeting in Vietnam
โขCHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
โข WOW K-Music Festival 2023
โข Winner [CROSS] Tour in HCM
โข Super Show 9 in HCM with Super Junior
โข HCMC - Gyeongsangbuk-do Culture and Tourism Festival
โข Korean Vietnam Partnership - Fair with LG
โข Korean President visits Samsung Electronics R&D Center
โข Vietnam Food Expo with Lotte Wellfood
"๐๐ฏ๐๐ซ๐ฒ ๐๐ฏ๐๐ง๐ญ ๐ข๐ฌ ๐ ๐ฌ๐ญ๐จ๐ซ๐ฒ, ๐ ๐ฌ๐ฉ๐๐๐ข๐๐ฅ ๐ฃ๐จ๐ฎ๐ซ๐ง๐๐ฒ. ๐๐ ๐๐ฅ๐ฐ๐๐ฒ๐ฌ ๐๐๐ฅ๐ข๐๐ฏ๐ ๐ญ๐ก๐๐ญ ๐ฌ๐ก๐จ๐ซ๐ญ๐ฅ๐ฒ ๐ฒ๐จ๐ฎ ๐ฐ๐ข๐ฅ๐ฅ ๐๐ ๐ ๐ฉ๐๐ซ๐ญ ๐จ๐ ๐จ๐ฎ๐ซ ๐ฌ๐ญ๐จ๐ซ๐ข๐๐ฌ."
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1. 8834 Capitol of Texas Hwy
Suite 280
Austin, TX 78759
Going Mobile in the
512-237-7746 Phone
www.Infogain.com Retail Environment
Considerations for selecting a
mobile POS solution
ExECutivE SuMMaRy
Retailers considering the investment in mobile point of service (POS) solutions
should evaluate a number of considerations as part of their up-front planning and
assessment process in order to ensure the best fit solution and optimal success of
their projects. As with any IT-oriented project, both total cost of ownership and
expected return on investment should guide the decision-making process. Beyond
these, primary considerations include seamless integration with existing retail
systems, utilization of standard business processes, adherence to payment industry
security standards, and implementation and maintenance of the solution inclusive
of mobile POS hardware devices. A solution that incorporates each of these items
1
will deliver the best return for retailersโ mobile point of service investments.
2. iNtRODuCtiON
The impact of the Internet on the retail industry was unforeseen. It began with
the fundamental listing and search of catalogs onlineโreducing the marginal
cost of reaching a new customer to near zero, as compared to the high cost of
Apple transformed its
physical catalog processes. With the governance and support of the major credit
own retail franchise card companies, online transactions quickly became standard business practice
for most large retailers. Today, we are seeing the convergence of i-retailing and
by empowering its in-store processes, with retailers setting up kiosks for centralized inventory
store associates with searches and product delivery, as well as customers reserving products online but
managing pickup and returns within the stores.
hand-held iPod touch-
Just as i-retailing is more than e-commerce transactions alone, m-retailing, or
based POS systemsโ mobile retailing, is more than just enabling shoppers to transact via their mobile
effectively enabling full phones. Innovations on mobile consumer devices are making them prime
targets for in-store retail applications that would normally be the purview of
customer service from only expensive, retail-specific hardware. A great example is the mobile point of
service capabilities for smart phones and other mobile consumer devices. Apple
anywhere in the store. transformed its own retail franchise by empowering its store associates with hand-
held iPod touch-based POS systemsโeffectively enabling full customer service
from anywhere in the store. The impact has been profound. Lengthy shopping
lines can now be avoided; customers are able to move from product search, to
information gathering, to full check-out in less time. Establishing an electronic
relationship with customers has become part of the standard process, enabling
direct interaction for improved loyalty.
A recent Gartner survey notes that, across
all retail segments, customers cited
faster check-outs as a top three priority
Establishing an while shopping.1 However, a customer
electronic relationship walking away from a sale due to long
lines or inadequate service is an avoidable
with customers has opportunity loss for retailers whose
operations are well-suited for mobile point
become part of the of service solutions. These solutions can not
standard process, only enable fast and effective line busting,
but they also help to increase average ticket metrics and overall sales.
enabling direct
Retailers considering the investment in mobile point of service (POS) solutions
interaction for should evaluate a number of considerations as part of their up-front planning and
improved loyalty. assessment process in order to ensure the best fit solution and optimal success of
their projects. As with any IT-oriented project, both total cost of ownership and
expected return on investment should guide the decision-making process. Beyond
these, primary considerations include seamless integration with existing retail
systems, utilization of standard business processes, adherence to payment industry
security standards, and implementation and maintenance of the solution inclusive
of mobile POS hardware devices. A solution that incorporates each of these items
will deliver the best return for retailersโ mobile point of service investments.
1
Hype Cycle for Retail Technologies 2010, Mim Burt, Gartner Publication ID G00201570, July 26, 2010 2
2
3. MiNiMiziNG COStS / MaxiMiziNG REtuRNS
Customer expectations for the shopping experience have grown tremendously
in the past decade with the proliferation of internet-based retailing and the
empowerment of the consumer to comparison shop using ever richer detail and
instantaneous information. The more recent onset of mobile phone-based retail
integration has served to raise these expectations even higher, with consumers
demanding fast and superior service from anywhere and at any time. This
consumer mind-set extends itself full circle back onto the shop floor as well, with
โThe success of the customers expecting to find what they need and get information on products
mobile channel by immediately, and to be able to complete the transaction quickly and securely.
2013 should not Mobile technologies have the potential to make a consummate impact on the
landscape of retailing. In the U.S. and the U.K., major retailers are investing in
be determined by mobile solutions both as an alternative channel for consumer access as well as
to streamline store operations. In developing countries, the ubiquity of mobile
its percentage of
phones as compared to Internet connections makes it the clear choice for retailers
overall sales, but by looking to enhance sales through digital channels. Gartner, in its recent retail
predictions report, identifies that the mobile
the sales uplift it can channel will exceed direct sales capacity of other
create across all the offline channels, such as catalog and call center
sales, within just two to three years. They also cite
retailerโs channels.โ that mobile technologies will drive significant
sales indirectly and may have an even greater
HuNG LEHONG impact than e-commerce by the year 2013. With
Gartner analyst this is mind, Gartner recommends a multi-channel
mobility strategy for retailers.2
November 2010
The use of mobile point of service devices helps retailers provide superior service to
customers from anywhere on the shop floor. With mobile POS, retailers can:
l Implement effective queue busting, reducing checkout lines and customer exits
l Increase conversion rates and average ticket metrics
l Empower sales associates to influence the sale during the most critical decision
point of the buying process
l Increase POS capacity without using floor space
l Enable fast, easy price and inventory checks
l Improve customer satisfaction
l Establish a digital e-link with customers for direct interaction and increased loyalty
l Improve the productivity of sales associates
On the cost side of the equation, one problem mobile solutions have in the retail
space is that the relatively low number of units manufactured makes the individual
units very expensive even when purchased in bulk. The market leader for retail
mobile POS devices for many years was Symbol Technologies, which has since
been purchased by Motorola. Typically, the retail-specific hardware devices cost
approximately twice as much as an iPhone, even when purchased in bulk.
2
Predicts 2011: Consumers Push Emerging Retail Channels Into the Mainstream, Hung LeHong, Gartner 3
Publication ID G00208590, November 16, 2010
4. However, consumerizing IT can make a significant impact on the cost implications
for mobile POS. Todayโs smart phone is much more powerful than the latest
generation of purpose-built handheld mobile computers and, because they are
consumer technology, they are manufactured in sufficient quantities to drive
down per unit costs. When combined with the hardware sleeve that provides a 2-d
barcode scanner and an MSR, the total hardware cost is still less than half that of its
industry counterpart. The smart phone has proven itself to be a viable competitor
to the purpose built retail devices. In addition, because of the user-friendly and
intuitive interface of the smart phones as well as the likelihood that employees are
Retailers considering already familiar with the look and feel of the device, training costs and user error
will be minimized.
the investment in
Retailers considering the investment in mobile POS solutions should therefore
mobile POS solutions
consider options that support the use of consumer device-based implementations,
should consider options such as the Apple iPod touch or smart phones, in order to further increase returns
and reduce overall costs.
that support the use
of consumer device- SEaMLESS iNtEGRatiON witH yOuR ExiStiNG POS
based implementations,
such as the Apple iPod โWeโre trying to use [technology] to animate activity
touch or smart phones, and personalize their store visit.โ
in order to further StEvE FiNNEy
Senior vice President of Global Operations
increase returns and Disney Store
reduce overall costs.
Newly revamped Disney Stores are leveraging Oracle technology to facilitate mobile
sales via iPod touch devices and portable printers. Store associates can look up products,
print gift receipts and suspend the transaction if the customer needs to complete it at the
traditional point of sale. During the holiday season, in the 40 stores that implemented
mobile POS, mobile sales accounted for 15-18% of total sales. Disney expects to have
140 of the 200 U.S. stores outfitted with mobile POS by the 2011 holiday season.3
Empowering sales associates to close a transaction without being at a physical
checkout counter is only one component of the opportunity that mobile POS
offers to retailers. Arming them with full access to the rich information and custom
business logic of the existing POS from anywhere on the shop floor means they
can provide superior service and help influence the sale directly during the
most critical part of the decision-making process. For some types of retailers,
this integration will be extremely important. Electronics retailers, for example,
will benefit greatly from direct integration for full order management including
merchandising, pricing, warranty contracts, etc. For all retailers, integration enables
richer interaction with the customer to build loyalty and customer satisfaction.
In order to achieve this, however, the mobile POS system must be a true extension
3
Disney Sees 2.5% Increase in Comp Sales with New Oracle POS, Retail TouchPoints, January 13, 2011 4
5. of the retailerโs existing POS system, with seamless integration. The mobile
interface, therefore, should be just another view into the retailerโs traditional POS
environment.
Direct integration between multiple front-end devices and back office systems
implies considerations both for security as well as management and support.
An ideal solution would incorporate an abstraction layer that acts as a mediator
between the two environments both to provide isolation as well as to simplify
deployment of enhancements or changes on either side. This approach will enable
the greatest agility for the retailer to get started quickly with core functions and to
seamlessly roll out additional capabilities over time.
An ideal solution
would incorporate an
CASE STUDY: Global Apparel Retailer
abstraction layer that
An industry leading global apparel retailer with headquarters in the US rolled out an
acts as a mediator iPod touch-based mobile POS solution with tight integration into their Oracle Retail
Point of Service (ORPOS) environment across several stores. Their solution leveraged
between the two Infogainโs Mobile POS solution components and services in order to isolate the back-
end and mobile environments while at the same time simplifying the full integration
environments both between their mobile and fixed POS systems.
to provide isolation By empowering sales associates to provide better and broader guest services and
administrative functions, the client realized an immediate increase in customer
as well as to simplify satisfaction. The client is also able to demonstrate the value of assisted selling and
tendering at the point of interaction from anywhere on the shop floor, rather than just at
deployment of the register.
Associates are able to perform the following functions from their hand-held iPod touch
enhancements or POS devices:
changes on either side. l Scan or Manually Enter Items
l Delete Items
l Cancel Transactions
l Tender the Sale
l Credit Card Tender (swipe/manual)
l Electronic Signature Capture
l Print or Email Receipt
l Suspend and Retrieve Transactions
l Item Lookup and View Item Details
l User Authentication and Security
l Gift Card Issue
l Gift Card Inquiry and Print Balance
l Gift Card Reload and Activation
l Credit Card Hard Stop
In addition to increasing the efficiency and effectiveness of your sales associates,
a mobile POS solution that is tightly integrated with your existing POS will greatly
reduce your support and maintenance resource requirements. If the mobile POS
solution is a completely different system that integrates peripherally, then youโve
effectively doubled the number of POS systems you have to support and maintain.
Ideally, the new mobile POS system will be able to leverage all of the special
5
6. business rules and business processes encoded in your existing POS application
without having to do any serious modifications to multiple code bases.
While mobile POS implementations are on the rise for certain retail segments,
there are a few barriers to entry preventing a more immediate uptake. One
of the primary concerns retailers have is the lack of integration of the mobile
POS with their existing POS environments.4 Retailers should ensure the system
CASE STUDY: Global Merchandise Retailer
A mobile POS solution A global retailer of consumer products, including toys, home dรฉcor, books, magazines,
interactive games, food and beverages, stationery, electronics, and fine art, has rolled out
that effectively their iPod touch-based mobile POS solution in less than 12 weeks. Infogain is currently
working with the retailer to extend mobile POS functionality to additional POS and non
mimics the existing POS functions.
POS environment will As an early adopter of mobile POS solutions, the internationally recognized retailer
is already seeing a return on its investment. Since deployment, the company has
simplify the process and experienced improvement in shopping patterns through increased average sales and
larger basket metrics. Their solution was implemented with minimal cost and resource
add to the efficiency, outlay, and:
l Utilizes an average of five mobile POS devices per store
effectiveness and l Integrates seamlessly with their Oracle Retail Point of Service (ORPOS) application
confidence of the in- l Incorporates loyalty and remote print capabilities through Infogainโs VPOS
application framework
store sales associates. l Adheres to payment application data security standards
they choose not only offers the functional capabilities they require, but also
seamlessly integrates with their traditional check-out process in order to increase
effectiveness and reduce maintenance and support resource requirements
NEaR iDENtiCaL wORkFLOw aS ExiStiNG POS SyStEM
Customers will expect sales associates to be able to provide full service to them
from wherever the interaction takes place, whether out on the sales floor or behind
the cash counter. A customer may interact with a single or several different sales
associates with their mobile POS devices on the shop floor and then decide to
shop around more before going to the checkout counter. Ideally, a sales associate
is able to move seamlessly between mobile POS and static POS. The mobile POS
solution should, therefore, at least closely approximate the standard POS work flow
in order to minimize confusion, decrease training requirements, and ensure the
highest levels of customer satisfaction.
With the convergence of technologies in the multi-channel retail environment of
today, the instance of a transaction that spans Internet or mobile retailing as well
as in-store POS is very real. An example would be a customer who adds items to a
4
Hype Cycle for Retail Technologies 2010, Mim Burt, Gartner Publication ID G00201570, July 26, 2010 6
7. shopping cart either online or with their mobile phone and then enters the store
to see the items first-hand and make the final buying decision. In this example, a
number of scenarios arise:
l The customer will expect the sales associate to be able to read the shopping
โIf the payment cart order and locate the products.
l If the products are not in stock at this store location, the customer will expect
application sends, or
to get as much information on the product as possible and potentially locate
facilitates sending, another store where the product is in stock.
cardholder data over l If the stores offer โonline onlyโ products, the customer may still expect sales
assistance from within the physical store in order to get information and close
public networks, the the transaction.
payment application The sales associates must be able to move easily between these environments
must support and deliver the superior service customers expect once theyโve entered the store.
A mobile POS solution that effectively mimics the existing POS environment will
use of strong simplify the process and add to the efficiency, effectiveness and confidence of the
in-store sales associates.
cryptography and
security protocols SECuRity
Security is always a consideration when implementing
such as SSL/TLS and
a point of sale solution. With static POS, the primary
Internet protocol concerns are employee access to registers, adherence
to credit card security standards, and securing the
security (IPSEC) to saved credit card numbers in the database through
safeguard sensitive compliance with data protection standards. When
migrating to a mobile POS environment, the concerns
cardholder data are the same. However, the mobile device will operate
during transmission within a Wi-Fi network in the store.
over open, public Capturing customer payment card data and transmitting using Wi-Fi network is
inherently risky. The Payment Card Industry Data Security Standards (PCI-DSS) have
networks.โ specific provisions and additional processes that must be implemented in order
for a retailer to be allowed to take credit and debit cards as tender using a mobile
PCi Pa-DSS POS system. The network should use strong encryption through HTTPS and should
adhere to the PCI-DSS standard protocols to manage the transaction. Employee
REQuiREMENtS
authentication to the mobile device should be robust and tracked through to the
July 2009 transaction level. Once the transaction is complete or cancelled, the system should
delete the card number from memory. From this point, the transaction should
be under the management of the standard POS device workflow if true system
integration is in place.
โIf the payment application sends, or facilitates sending, cardholder data
over public networks, the payment application must support use of strong
cryptography and security protocols such as SSL/TLS and Internet protocol security
(IPSEC) to safeguard sensitive cardholder data during transmission over open,
5
Payment Card Industry (PCI) Payment Application Data Security Standard, Requirements and Security 7
Assessment Procedures, Version 1.2.1, July 2009
8. public networks.โ PCI PA-DSS Requirements, July 2009 5
Retailers considering mobile POS solutions should ensure that each application
layer operating their mobile POS environment is aligned with these standards in
order to prevent any security breeches. In addition, retailers should make sure
the mobile POS applications integrate fully with the existing POS environment for
Corporate security seamless, secure end-to-end transactions.
and policy compliance
must be implemented
DEviCE MaNaGEMENt
across all devices as Deploying hundreds or even thousands of mobile point of sale systems to your
they will have access to retail enterprise is an opportunity for business growth, but can also present a
maintenance, security and support challenge for your IT department. Corporate
enterprise resources. security and policy compliance must be implemented across all devices as they will
have access to enterprise resources. In addition, because the mobile POS devices
will perform transactions, appropriate user authentication and tracking is of
utmost strategic importance.
Retailers considering the move to a mobile POS environment can leverage the cost
advantages of consumer devices, such as the Apple iPod touch, as long as they also
invest in the appropriate remote management software solutions that are available
on the market today. Several reputable companies offer solutions for security and
remote control and management of the iPod touch
and smart phones. These offerings not only simplify the
deployment and maintenance of enterprise applications
across the devices, but also offer comprehensive
asset tracking. In some cases, the advanced software
solutions even enable tracking through GPS in order
to ensure devices do not leave the premises unless
warranted.
When considering the use of a smart phone or iPod
touch device for mobile POS, retailers should consider
investing in a device for which established tracking,
monitoring and managing solutions are readily
available. As long as the software enables adherence to corporate standard
policies, the results will be increased IT efficiency, reduced support costs and
improved employee satisfaction.
8
9. BUSINESS BENEFITS About InfogAIn
l Improve customer satisfaction
and loyalty Infogain is a leader in the Mobile Retail space and is working with
l Increase sales conversion rates partners to leverage technology to solve these challenges and to
and average tickets
create competitive advantage. We have proven solutions in production
l Boost sales associate productivity
l Increase point of service capacity that are delivering significant and documented business value for our
without using floor space customers. If you are interested in learning more or talking with us
l Reduce time to value about your specific business and technology projects, please give us a
call at 512-237-7746 or send us an email to MobileRetail@infogain.com.
RICH TRANSACTION
FUNCTIONALITY
l Scan or manually enter items
Infogain is a leading business and IT consulting firm specializing
l Delete items in business process, architecture design, end-to-end project
l Cancel transaction implementation, and managed services. Its international practice of
l Tender the sale over 1000 professionals has served approximately 300 clients, including
l Credit card tender (swipe/
manual) more than 50 from the Fortune 500. A Gold level member of the Oracle
l Electronic signature capture Partner Network, Infogainโs Retail Practice is focused on providing
l Chip and Pin (2011) retailers with end-to-end Oracle solutions, from stores and ecommerce,
l Print or eโmail receipt
through merchandising, mobile and enterprise applications.
l Suspend and retrieve transactions
l Item lookโup and view item
details Established in 1990, Infogain is headquartered in Silicon Valley,
l User authentication and security California, and has additional offices in Irvine, California, Chicago, Austin,
l Build a โphone packageโ
Atlanta, United Kingdom, India, and the Middle East.
l Mobile or wireless back haul
l Scan item, create contract,
activate SIM
WHY INFOGAIN MOBILE POS?
l Deep retail experience
l Alignment with Oracle product
strategy and roadmap
l In-depth product knowledge
l Proven best practices
l Faster roll-out, not just pilot
l Competitive pricing
8834 Capitol of Texas Hwy
Suite 280
Austin, TX 78759
512-237-7746 Phone
www.Infogain.com
All trademarks, trade names, service marks and logos referenced herein belong to their respective companies
ยฉ Copyright Infogain Corporation, 2010. All rights reserved.
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