The document discusses strategies for enhancing volunteer re-engagement at Glide by helping them feel accomplished and encouraging repeat participation. It identifies areas for improvement, such as reducing confusion for first-time volunteers, improving retention, and automating their experience. Key actions include establishing touchpoints for staff and volunteers to acknowledge impact and capture volunteer information systematically.

1. GLIDE
Re-engagement

2. How can we help volunteers feel
accomplished at end their service
and walk away thinking
“I want to do this again”?

3. • To reduce confusion/friction for first-time volunteers.
• Improve retention and convert to long-term.
• Automize and digitize their experience.
• Educate volunteers about other programs in Glide.
Goals

4. • After service, we saw volunteers standing around and
unsure what to do next.
• Durning interviews, volunteers expressed that they
didn’t feel like they made an impact.
• Some volunteers left after service not participating in
clean up or lunch
• Volunteer data seemed to get lost in the shuffle
Current Experience

5. Debrief
Testimonial
Debrief Email
Tired What next? How did I do? Unsatisfied

6. Debrief
Testimonial
Debrief Email
Tired Satisfied, fulfilled

7. Heidi’s future journey

8. After service

9. Great job everyone!
It’s time to clean up so that
we can be ready for dinner.

10. Okay, Heidi, you sweep.
Mike, wash the trays.

12. Thanks everyone! We served
500 meals today. We could not have
done this without you!

13. My name is Mike.
I used to come here to eat.
Glide helped me get back on my feet.
Volunteers like you really
make a difference.

14. Our most pressing needs are months of
January, February, August and September.
It would be greatly appreciated
if you can find time to come back and
help us in those months.

18. Within 24 hours…

22. End of the year…

25. What we did
• After service, we added a touch point for staff members and
volunteers to regroup and set expectations.
• After clean-up (before lunch) - a staff member shares meal
count and a “we couldn’t have done this without you”
statement to reinforce volunteer impact.
• Another touchpoint we introduces here is staff stating the
importance of cleanup after service to ensure that
volunteers will stick around.
• We capture volunteer contact information systemically.

26. Thank you.