Glasstap Welcome Pack

Introduction
Introduction The Member
Copyright LittleAdministration Trainers’
Extras Giving Trainers’ Trainers’ Talk
you More Trainers’ Trainers’ Library
Trainers’ Trainers’ Images
How Can I? F Finally
inally
Homepage Market Talk Library Images

Introduction

Welcome to Glasstap Dedicated to Outstanding
Please do take the time to read this guide Customer Service
before you start using our materials. We take pride in providing exceptional
customer service.
Membership Levels
Glasstap’s suite of services for As a Glasstap member, you will have a
professional trainers have been dedicated Customer Relationship Manager
developed by trainers, for trainers. Our who is there to help you get the most out
aim is to help trainers deliver business of our services. You can find out who your
improvement efficiently and with impact. Customer Relationship Manager is and
their direct contact number through your
As a Glasstap member, you will enjoy Member Homepage.
the benefits associated with one of three
levels of membership, as follows: More on that later, but remember, we are
here to help and listen. So if you have
A LEVEL
TO SUIT ALL
NEED
TO SAVE
YOUR
COMPLETE
any questions, ideas, concerns, or need
BUDGETS TIME? PACKAGE
help, please let us know.
Plan Comparison Network+ Library+ Gold

Trainers’ Talk
Logging In
To Log In to Glasstap, just go to
Trainers’ Library
www.glasstap.com and click on Log In
Trainers’ Images (on the left or in the top menu). The first
time you log in using your email and
Trainers’ Market Discount 5% 10% 10%
password, you’ll be asked to create a
security question, which you’ll be asked
each time you log in as a further
TIP identity check.

Every trainer needs their own would benefit from their own licence,
Glasstap membership at the appropriate please get in touch. It’s easy and cost
level in order to have a licence to use effective to upgrade your account
our services, materials or images. If you and doing so will avoid copyright
have colleagues who you think need or infringement.

© Glasstap Limited, 2012. All rights reserved. 2

Introduction
inally

The Member Homepage 1

The Member Homepage is your central
My Favourites
hub from where you can access the full
range of Glasstap’s services. There’s lots
of useful information and features on Trainers’ Library
– A list of those items you’ve
this page, so it’s worth spending a few
added to your Favourites folder from
minutes familiarising yourself with it.
Trainers’ Library.

At the top of the page you’ll Trainers’ Images
– A snapshot of those
see our Newsflash. We’ll use
this to keep you up to date with images you’ve added to your Favourites
important information like new folder from Trainers’ Images.
developments and special offers.
Trainers’ Talk
– A list of all questions
you’ve posted and, beneath, responses
you’ve added to other people’s questions.
The Tabs:
My Account
Trainers’ Library

My Services
The default view when you visit the – This screen shows you
homepage – this shows you the latest your current membership level and the
materials that have been added to services included in that level.
Trainers’ Library.
Private Profile
– From here you can amend
Trainers’ Images any of your personal details, (excluding
your email address). To make any
A snapshot of the latest additions to changes, click ‘Edit’ and then ‘Update’
Trainers’ Images. when you’ve made the changes you want.
If you’d like to change your email address
Trainers’ Talk or transfer your membership to another
person, please contact your Customer
A preview of the latest questions to be Relationship Manager.
added to Trainers’ Talk.


Introduction
inally

The Member Homepage 2

My Account

Public Profile
– Creating a Public Profile is
TIP
a really useful networking tool. When you
create a Public Profile, your name will link
to it whenever you review a document Create a Public Profile to improve
in Trainers’ Library or add a question or your networking opportunities as well
response in Trainers’ Talk. Your profile as let others know your credentials
and expertise.
includes a section on Background,
Expertise and another that you can
name and define yourself.

My Invoice
– By default this screen
will show you the most recent invoice
you’ve paid. To see previous invoices,
just click on the link near the top of this
pane. (Please note that invoices prior to
2012 will not appear – if you’d like copies
of older invoices, please contact your
Customer Relationship Manager.)

Help
– This screen tells you who
your Customer Relationship Manager is
and gives you their direct contact details.

Introduce a Friend
– You can earn up to
one year’s free membership, just for
introducing a friend to Glasstap. Full
details and the tool to introduce friends
are included in this pane.


Introduction
inally

Little Extras 1

This page highlights some of the little Introduce a Friend and
extras we provide that you might
otherwise overlook.
Earn up to 12 Month’s
Free Membership
No Price Increase Guarantee We hope you value your Glasstap
membership, and will be happy to
Whichever membership you have, be
recommend membership to your friends.
it Network+, Library+ or Gold, we
If you do, and are, then take advantage
guarantee not to increase the price you
of our Introduce a Friend scheme.
pay for that membership for as long
as your membership continues. Even
Within the Member Homepage is a special
if we’ve put the price of your level of
Introduce a Friend screen. When you use
membership up for new members, your
this and your friend joins within six weeks
annual subscription will be the same as it
of your introduction, (paying annually)
was when you joined.
we’ll add free months to your own
existing subscription, as follows:
The longer you stay with us, the greater
the benefit as we’re continuously
• Introduce a Library+ customer and
developing new materials and making
we’ll give you 6 FREE months and
these available to customers.
extend your renewal date accordingly.
• Introduce a Gold customer and we’ll
give you 12 FREE months and extend
your renewal date accordingly.

UP TO Not only this, but your friend will benefit

12 MONTHS 10% from a 10% reduction on their annual
subscription.
FREE OFF
MEMBERSHIP FOR YOUR
FOR YOU! FRIENDS


Introduction
inally

Little Extras 2

Trainers’ Market Discounts Free Stuff
All Glasstap members benefit from You might have overlooked the free
a discount whenever they purchase goodies that we offer to everyone,
products from Trainers’ Market, as members and non-members alike:
follows:
Quotations Directory
The Quotations Directory contains FREE!
Membership Discount quotations that we believe are
applicable to training, or which can
Network + 5% be used to provoke discussion around
a particular topic. They are listed by
Library + 10%
training category, making it easy to find
Gold 10%
quotations that are relevant to your
training. Just go to Free Stuff/Quotations
in the menu on the left.

TIP

FREE!
Gold customers also benefit from a
20% double discount on any of our Rod’s
own brand DVDs.
Blog
Rod’s Blog
Our co-founder’s blog is bound to
provoke discussion and thought
and is well worth following.
It can be accessed from:
www.glasstap.com/user_area/rods_blog.
aspx. Click on the title of any blog entry
to gain access to older blog posts too.


Introduction The Member Little Extras Trainers’ Trainers’ Trainers’ Trainers’ How Can I? Finally

Trainers’ Market

AVAILABLE
TO ALL

Trainers’ Market is your point of call for
all those little extras that will really bring TIP
your training to life.
Gold Customers – Watch out for the
Here you’ll find: special launch offers on new Glasstap
DVD releases.
Trainers’ Essentials – Lots of props for
activities, to encourage accelerated
learning or stimulate discussion.

Trainers’ Library Props – If you need any
additional props to run an exercise in
Trainers’ Library, you’ll find them here.

DVD and CD Rom – Including our own
brand training DVDs.

Download Products – Guides that you
can download when you buy.

Pocketbooks – We’re a reseller for the
excellent range of Pocketbooks.

TIP

Keep visiting Trainers’ Market to see
our Special Offers, including End of
Line Offers.


Administration Extras
Homepage
Little Trainers’
Market
Trainers’
Talk
Trainers’
Library
Trainers’
Images
How Can I? Finally

Trainers’ Talk 1
NETWORK+ LIBRARY+ GOLD

Trainers’ Talk is the leading online forum Auto Update
and networking tool for professional When you join Glasstap, you’re
trainers. automatically enrolled to receive the
Trainers’ Talk ‘Auto Update’. This is a
It’s the official forum for members of regular email that goes out to all active
the British Institute for Learning and members, listing new questions and new
Development and access to Trainers’ Talk responses. It’s just one of the features
is included in every Glasstap membership that helps make Trainers’ Talk one of the
package. most useful and widely used forums of
its type.
Trainers’ Talk is the perfect tool for
trainers who want to share ideas, network
TIP
and get involved with the growing
Glasstap ‘community’:
To opt out of the Trainers’ Talk Auto
• No unnecessary rules or regulations Update:
- it’s the person asking the question
that determines the type of response 1) og in to the Member Homepage.
L
they get.
2) o to My Account/Private Profile/
G
• Receive a regular auto update, which
Edit.
will keep you abreast of the threads
you want to follow (and exclude those
3) ncheck the Trainers’ Talk Auto
U
you don’t).
Update box and click Update.
• Choose to receive email alerts as
soon as someone responds to your
question.

TIP

Use the forum to network, share ideas
and even win business.


Administration Extras
Homepage
Little Trainers’
Market
Trainers’
Talk
Trainers’
Library
Trainers’
Images
How Can I? Finally

Trainers’ Talk 2
NETWORK+ LIBRARY+ GOLD

Adding Questions Copyright and Rules
and Responses Here is a summary of the main rules
Adding questions and covering Trainers’ Talk. For the full
responses in Trainers’ Talk rules, please refer to our terms at:
is easy. Simply log in and www.glasstap.com/terms.aspx
click ‘Add A Question’ in the
Trainers’ Talk menu to start Before sharing documents through
a new thread. To respond Trainers’ Talk you must ensure that
to a question, click on the doing so does not breach anyone else’s
yellow icon next to any copyright or encourage breach of
question to see it in detail copyright. This includes offering to share
and click ‘Add Response’ copyrighted material with other members.
in the Trainers’ Talk menu. If you share your own material or ideas
you are making these freely available for
Hiding Threads others to use.
You can hide threads that don’t interest
you. Hiding a thread will also exclude All questions and responses should
responses relating to that question from conform to the type of response
your Auto Update. So, with Trainers’ Talk, requested and must be respectful. (For a
you can focus on the threads you’re really list of the types of responses we are likely
interested in getting involved with. to remove, please refer to our full terms.)
We reserve the right to remove any
postings, which, at our sole discretion, do
not abide with the spirit of Trainers’ Talk.

TIP
3) Select ‘Don’t see this thread again’
To hide threads: from the options available in
the drop down list at the top of
1) Go to the Trainers’ Talk ‘Main List’. the screen.

2) elect those thread you want to hide.
S 4) Click ‘Perform Action’.



Trainers’ Library 1

LIBRARY+ GOLD

Trainers’ Library is your first point of call Finding and Opening
for content for any course or workshop
that you’ll deliver in real-time. (It is
Documents
not suitable and cannot be used for From your Member Homepage, there are
e-learning or distance learning.) several ways to find the training materials
you need:
You’ll discover that our course material
engages learners and results in real • From the What’s New tab.
learning that can be applied in the • From the My Favourites tab.
workplace. It’s also often fun to deliver • Using the Search field in the top right
and participate in. corner of the screen.
• Using the Trainers’ Library menu on
We provide detailed trainer’s notes, the left.
handouts, briefs, PowerPoint; everything
you need to put powerful courses and
workshops together.

TIP

Our Course Agendas section shows
you how modules can be linked
together to create complete one or Let’s assume you’re using the menu on
two day workshops and courses. the left. When you click on a document
type, for example ‘Course Modules’, you’ll
see a page with a brief explanation of
the type of material within this area and
a list of learning topics. Click on the blue
arrow next to any topic to open the list of
modules linked to that topic.




LIBRARY+ GOLD

This screen shows you the module Using Our Material
names, how long they typically take
You will soon discover that the training
to deliver (allowing for discussion and
material in Trainers’ Library has been
analysis as well as the exercise) and
designed to be highly participative in
three icons:
nature. We normally use a combination
of exercise and discussion to help
This button will take you to the
develop key learning points. To help you
module reviews screen. Here you
run a successful discussion, we provide
can add a review for a module you’ve
suggested questions and summarise the
used, or read reviews on a module you
learning points periodically throughout
are considering using.
the training modules.
This button will add the module to
your Favourites. This is a special Discussion questions are there to act
folder accessed from the My Favourites as a guide and should not be used
tab in your Member Homepage and it’s as a script. As a trainer you will need
a great way of shortlisting modules you to respond to the points raised by
intend to use again and again. (They’ll participants, and whenever possible ask
remain in the normal listings too.) supplementary questions that build on
This button will expand your view comments that participants have made.
to include a brief summary of the
module and the links to download the You’ll notice that the trainer’s notes have
documents associated with it. Clicking been produced using a larger font than
on the blue arrow again will close this this guide, whilst handouts are produced
expanded view. You can open and using the standard font. The larger font
preview several modules at a time. is used in the trainer’s notes to make it
easier for trainers to refer to them during
delivery. However, once again, please
don’t use the trainer’s notes as a script.
TIP
The more familiar you are with the notes
prior to delivering the module, the more
Every time you review a module,
successful your training session is likely
we’ll send you a £5 Trainers’ Market
to be.
voucher as a thank you.




LIBRARY+ GOLD

Summary Sheets Equipment You’ll Need
You can download trainer’s notes We assume that the following equipment
with, or without, the summary sheets. will be available to trainers delivering our
The summary sheets contain useful training material:
information about the aims of the
module, who the module might be • A training room large enough for
suitable for, what additional materials you participants to work at their desks and
need and a key to the symbols used in space for participants to break out into
the trainer’s notes. small teams of 4-6.
• Flipchart paper (or equivalent).
Symbols Used to Highlight • An overhead projector or laptop. This
Important Information: is not always required and even where
there are PowerPoint slides included
in a module, these can easily be
Background information.
replaced with prepared flipcharts or
additional handouts if you prefer.
Ideas that you might want to use. • Pens, pencils and paper for
participants.
Things to look out for.
Where equipment or materials other than
Visual Aid – for example, these and the documents we provide are
PowerPoint. required, we will tell you in the summary
sheet and in the information on the
website about that module.

Most of this information is also included
in the description of the module, found on TIP
the website.
Any additional materials can usually be
purchased at: www.trainersmarket.com




LIBRARY+ GOLD

Who Are The Exercises Copyright and Rules
Suitable For? Here is a summary of the main rules
The summary sheets for each training covering Trainers’ Library. For the full
module will include advice about who rules, please refer to our terms at:
the module is suitable for. This is a guide www.glasstap.com/terms.aspx
only, as the needs of participants at
different levels within an organisation As long as you have a current Library+
will vary. The experiential nature of our or Gold Glasstap membership, you have
training material means that the same a personal licence to access Trainers’
exercise will often work with staff at Library and use our copyrighted trainer’s
many different levels. For example, Island notes in any training at which you are
of Opportunity has been used with junior present, in real time, virtually (for
staff right through to senior directors and example by non-recorded webinar)
executives. or physically (e.g., a classroom based
course or workshop). Our trainer’s notes
may not be distributed to anyone who is
How Many Participants? not a current Library+ or Gold Glasstap
Most exercises have been designed for member or used in any other way without
use with groups no larger than 15, and our prior written consent.
the timings given for each module are
based on groups of between 10 and 12. Handouts, slides or other participant
The summary sheets will tell you if the material referred to in our trainer’s
module is suitable for smaller or larger notes may be distributed to participants
groups. Many work well with smaller present at training you deliver. With the
groups and some are suitable for use exception of handouts, you should retain
with much larger groups (particularly any documents used after the training is
some of the teambuilding games). complete. (You can provide paper copies
of our PowerPoint slides to participants as
an additional handout if you desire.)

If you cancel your membership, you will
no longer have a licence to access or use
our materials and you’ll need to destroy
anything you’ve downloaded.


Trainers’ Images 1

GOLD

Trainers’ Images gives members can preview any of the images in that
access to a growing range of specially category and download them.
commissioned images and video that can You can download images as large,
be used to bring training to life. medium or small files, simply by
clicking the appropriate button next to
TIP the image. We recommend using the
different sizes as follows:
If you’re a Network+ or Library+
customer and would like to see Large: For images that will be
what’s in Trainers’ Images, make produced in large printed
sure you are logged out of Glasstap format or projected with
and use the Trainers’ Images menu PowerPoint on to a large
on the left to preview our images. screen.
(Up to A4 at 300dpi.)
Medium: For handouts.
(Up to A4 at 72dpi.)
Browsing and Downloading Smaller: For websites.
Images (Up to 500 pixels wide.)
From the Member Homepage, there
are several ways to find the images TIP
you want:
You can stream videos to participants
• From the What’s New tab.
by connecting your laptop to a
• From the My Favourites tab. suitable projector. Captions can be
• Using the Search field in the top right turned on or off by clicking in the top
corner of the screen. right of the screen.
• Using the Trainers’ Images menu
on the left. No Internet? Don’t worry, we’re
releasing our training films on DVD,
Let’s assume you’re using the menu on which you can purchase from Trainers’
the left. When you click on an image Market. Special Gold customer
type, for example ‘Abstracts’, you’ll be discounts apply.
taken to a preview screen, where you



Trainers’ Images 2

GOLD

Copyright and Rules
Videos may not be modified, reproduced
Here is a summary of the main rules
or shared and may only be used in and
covering Trainers’ Images. For the full
during training events that you are
rules, please refer to our terms at:
facilitating in real-time.
www.glasstap.com/terms.aspx
There are some uses that are specifically
As long as you have a current Gold
prohibited by our full terms, which can be
Glasstap membership, you have a
viewed by visiting:
personal licence to access Trainers’
www.glasstap.com/terms.aspx
Images and use our copyrighted images
and video.
Prohibited uses include using the image in
a design or template for resale, licence or
Static images may be modified,
distribution for profit.
reproduced and used for any of the
following permitted uses:

1. In handouts provided to participants
on raining courses or workshops that
t
you deliver.
2. In PowerPoint or other presentations
in training courses or workshops that
you deliver.
3. In advertising and promotional
materials, including printed materials,
product packaging, catalogues,
brochures, promotional greeting cards
and promotional postcards that are
not for resale or license.
4. In online or electronic publications,
including web pages to a maximum
of 800 x 600 pixels for image or
illustration.
5. Any other uses approved in writing by
Glasstap.


How can I? 1

Renew My Membership? Re-Assign Membership to
Your membership will be due for renewal Someone Else?
every 12 months. We’ll contact you We recognise that people’s roles change.
in plenty of time to remind you when If you need to reassign your membership
payment is due, even if you’ve set up a (or if you have a corporate membership,
FuturePay agreement with your credit or any of your licences), just contact your
debit card to pay your subscriptions by Customer Relationship Manager or email
instalment. us at contact@glasstap.com. We’ll be
pleased to help.
If you pay your annual subscription in
one go, you can renew your membership
online up to three months before your
Create a Public Profile?
current membership expires. You’ll be A Public Profile is a powerful marketing
prompted to do this on the Member and networking tool. To create yours just
Homepage and will have the option of go to My Account/Public Profile in the
renewing using a credit or debit card or Member Homepage.
by requesting an invoice.
Update My Details?
If you pay your annual subscription in You can update any of your personal
instalments using a FuturePay agreement information, including your password or
set up on your credit or debit card, security question by going to My Account/
your membership will be automatically Private Profile. Please note, you can not
renewed without you needing to do update your email address online. If
anything. your email address changes or you wish
to assign your membership to someone
Ensure I Benefit from the No else, please contact your Customer
Price Increase Guarantee? Relationship Manager.
As long as we receive your renewal
payment before your renewal date (the
anniversary of you joining Glasstap),
you’ll automatically retain your current
subscription price. If your membership
expires, you’ll need to rejoin at the
current price.


How can I? 2

Get a Receipt?
You can view and print a receipt for your
most recent payment by going to My
Account/My Invoice. For older receipts,
follow the link at the top of this pane.
(Please note, that invoices prior to 2012
may not be available to view online.
If you need a copy of an older invoice
that is not visible, please contact your
Customer Relationship Manager.)

Contact My Customer
Relationship Manager?
You can view your Customer Relationship
Manager’s direct contact details (and see
what they look like!) by clicking on the
Help tab in the Member Homepage.

Alternatively, just give us a call on
0845 222 11 22 (+44(0)1434 381122)
or email us at contact@glasstap.com, and
we’ll make sure the right person deals
with your enquiry.



Finally

Feedback
We really appreciate feedback on how
well your Glasstap membership is
working for you as well as ideas about
what changes we could make to help you
even more. If you have any comments
or suggestions relating to a document or
image, or Glasstap in general, please let
us know.

Errors and Omissions
Whilst we have done our best to ensure
all of the documents on our website
are error free, (every document goes
through a three step proof reading
process) we realise we might not achieve
perfection all of the time. If you spot
an error, or room for improvement,
please let us know. We’ll give priority
to correcting mistakes in participants’
Glasstap Limited
handouts and will always email you to let
7 Skelgillside Workshops
you know when an error you’ve spotted
Alston
has been corrected.
Cumbria
CA9 3TR

t: 0845 222 11 22
t: +44 (0) 1434 38 11 22

contact@glasstap.com
www.glasstap.com


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