The document discusses how online crises can spread rapidly worldwide through social media. It notes that everyday issues can become global news instantly online, transforming passive users into active participants. It also discusses how social media has increased transparency and vulnerability for organizations. Trust in institutions is declining while people have higher expectations for ethical corporate behavior and transparency. The document recommends that companies monitor online conversations, engage transparently, and be prepared to respond quickly to potential crises as they may spread and be viewed as games online.
This document describes project management services offered by Sunil Dattatray Rane including training on Microsoft Project, Project Server, and SharePoint. It also details the development of custom project management information systems using tools like MS Project, Outlook, and Google Apps. Workshops on methodologies like PRINCE2, Agile, and Six Sigma are also provided. Implementation and support services ensure stage-wise sign-off and monthly review meetings. Recent customers of these services include GSK Pharmaceuticals, MAN Diesel & Turbo, and Suzlon Group.
PR in transition : the importance of sentimental crowdsChristophe Ginisty
Presentation given by Christophe Ginisty on November 6th, 2013 in Sofia (Bulgaria) for the kick-off event of the IPRA Central Eastern Europe Chapter launch. Topic is about the transformation from traditional to social PR.
The document discusses extinct and wild animals. It provides information on several extinct animals such as the Tasmanian wolf, Turanian tiger, hairy mammoth, and Irish deer. It then discusses characteristics of wild animals and how they differ from domesticated animals. The document explores various wild animals found in forests, deserts, jungles, arctic regions, and underwater. It also compares animal sizes and what different animals eat. Games related to wild animals are presented. BBC links with more information on specific wild animals such as hippos, leopards, chimpanzees, elephants, polar bears, penguins, camels, lions, and giraffes are provided. Activities for teaching about wild animals
Eye OS is a web-based desktop and cloud computing platform that allows users to access files, applications, and desktop features through a web browser from any internet-connected device. It stores all data and runs applications on remote servers rather than locally, providing access to files and tools from any location. Some key features of Eye OS include files and contacts synchronization across devices, built-in applications like mail and calendar, and being browser-independent. The goal of Eye OS is to centralize work and entertainment in one place without compatibility issues between apps and operating systems.
The document summarizes key findings from the 2012 Edelman Trust Barometer, an annual study on trust and credibility. Some of the main results include:
- Trust in government declined significantly, with a majority of countries now showing distrust in government. Only NGOs saw an increase in trust.
- Japan saw major declines in trust across all institutions except for media. Trust in banks in Japan and South Korea fell dramatically.
- Technology remains the most trusted industry globally, while financial services remains at the bottom.
- Banks experienced a substantial decline in trust in many markets, falling 16 points in the U.S. since 2008.
The 2012 Edelman Trust Barometer is the firm’s 12th annual trust and credibility survey. The survey was produced by research firm StrategyOne and consisted of 20-minute online interviews conducted from October 10 - November 30, 2011. The 2012 Edelman Trust Barometer online survey sampled 25,000 general population respondents with an oversample of 5,600 informed publics in two age groups (25-34 and 35-64) across 25 countries. All informed publics met the following criteria: college-educated; household income in the top quartile for their age in their country; read or watch business ⁄ news media at least several times a week; follow public policy issues in the news at least several times a week. For more information, visit http: ⁄ ⁄ www.edelman.com ⁄ trust or call 212.729.2166.
#edeltrust2012
The document summarizes key findings from the 2012 Edelman Trust Barometer, an annual study that measures trust in institutions and industries. Some key findings include:
- Trust declined globally with nearly twice as many countries now classified as "distrusting" of institutions.
- China, UAE, Indonesia, and Singapore had the highest levels of trust while countries like the U.S., U.K., France, and Japan saw declines in trust.
- In Japan specifically, trust fell 12 points for business, 21 points for media, and 26 points for government compared to 2011 levels according to the informed public aged 25-64.
This document describes project management services offered by Sunil Dattatray Rane including training on Microsoft Project, Project Server, and SharePoint. It also details the development of custom project management information systems using tools like MS Project, Outlook, and Google Apps. Workshops on methodologies like PRINCE2, Agile, and Six Sigma are also provided. Implementation and support services ensure stage-wise sign-off and monthly review meetings. Recent customers of these services include GSK Pharmaceuticals, MAN Diesel & Turbo, and Suzlon Group.
PR in transition : the importance of sentimental crowdsChristophe Ginisty
Presentation given by Christophe Ginisty on November 6th, 2013 in Sofia (Bulgaria) for the kick-off event of the IPRA Central Eastern Europe Chapter launch. Topic is about the transformation from traditional to social PR.
The document discusses extinct and wild animals. It provides information on several extinct animals such as the Tasmanian wolf, Turanian tiger, hairy mammoth, and Irish deer. It then discusses characteristics of wild animals and how they differ from domesticated animals. The document explores various wild animals found in forests, deserts, jungles, arctic regions, and underwater. It also compares animal sizes and what different animals eat. Games related to wild animals are presented. BBC links with more information on specific wild animals such as hippos, leopards, chimpanzees, elephants, polar bears, penguins, camels, lions, and giraffes are provided. Activities for teaching about wild animals
Eye OS is a web-based desktop and cloud computing platform that allows users to access files, applications, and desktop features through a web browser from any internet-connected device. It stores all data and runs applications on remote servers rather than locally, providing access to files and tools from any location. Some key features of Eye OS include files and contacts synchronization across devices, built-in applications like mail and calendar, and being browser-independent. The goal of Eye OS is to centralize work and entertainment in one place without compatibility issues between apps and operating systems.
The document summarizes key findings from the 2012 Edelman Trust Barometer, an annual study on trust and credibility. Some of the main results include:
- Trust in government declined significantly, with a majority of countries now showing distrust in government. Only NGOs saw an increase in trust.
- Japan saw major declines in trust across all institutions except for media. Trust in banks in Japan and South Korea fell dramatically.
- Technology remains the most trusted industry globally, while financial services remains at the bottom.
- Banks experienced a substantial decline in trust in many markets, falling 16 points in the U.S. since 2008.
The 2012 Edelman Trust Barometer is the firm’s 12th annual trust and credibility survey. The survey was produced by research firm StrategyOne and consisted of 20-minute online interviews conducted from October 10 - November 30, 2011. The 2012 Edelman Trust Barometer online survey sampled 25,000 general population respondents with an oversample of 5,600 informed publics in two age groups (25-34 and 35-64) across 25 countries. All informed publics met the following criteria: college-educated; household income in the top quartile for their age in their country; read or watch business ⁄ news media at least several times a week; follow public policy issues in the news at least several times a week. For more information, visit http: ⁄ ⁄ www.edelman.com ⁄ trust or call 212.729.2166.
#edeltrust2012
The document summarizes key findings from the 2012 Edelman Trust Barometer, an annual study that measures trust in institutions and industries. Some key findings include:
- Trust declined globally with nearly twice as many countries now classified as "distrusting" of institutions.
- China, UAE, Indonesia, and Singapore had the highest levels of trust while countries like the U.S., U.K., France, and Japan saw declines in trust.
- In Japan specifically, trust fell 12 points for business, 21 points for media, and 26 points for government compared to 2011 levels according to the informed public aged 25-64.
Edelman Stockholm presenterar de svenska siffrorna från den globala förtroendeundersökningen Edelman Trust Barometer 2012 på Nationalmuseum den 26 januari.
The document discusses the results of the 2012 Edelman Trust Barometer study in Sweden. Some key findings include:
- Sweden has moved from being a "truster" country to a "distrusting" country, with trust levels declining across all institutions measured including NGOs, government, media, and businesses.
- Trust in NGOs in Sweden is among the lowest in Europe, with only Russia having lower trust levels. Trust in government remains relatively low in Sweden compared to other European countries.
- Trust in businesses in Sweden increased slightly from 2011 to 2012, with energy companies seeing the largest increase and banks the largest decrease. Communicating directly with employees is seen as more credible than communication from
The document provides an overview of findings from the 2013 Edelman Trust Barometer in Ireland. Some key points:
1) Trust in institutions in Ireland remains low, with less than 10% of people trusting government or business "a great deal".
2) Trust is rising globally but remains fragile, with a crisis of leadership cited as a major issue.
3) In Ireland, the financial services and banking sector remains the least trusted industry.
4) Incompetence and corruption are seen as the main reasons for low trust in government and business in Ireland.
2012 Edelman Trust Barometer Canada and Global ResultsEdelman Toronto
The document summarizes the key findings of the 2012 Edelman Trust Barometer, an annual survey of trust in institutions and trust among the general population and informed publics in various countries. Some of the main findings include:
- Trust levels declined globally with nearly twice as many countries now categorized as skeptics of institutions. Canada remained in the neutral zone.
- Media was the only institution to see a rise in trust levels driven partly by an increase in the U.S. Trust in other institutions like business, government, and NGOs remained steady in Canada.
- Several mature economies saw double-digit drops in business trust while trust in business remained steady in Canada and the U.S.
-
2012 Edelman Trust Barometer - China Results Edelman APACMEA
The document summarizes the key findings of the 2012 Edelman Trust Barometer study in China. It shows that:
- China topped the 'Trust Index' in 2012 with a score of 76, indicating high levels of trust in institutions among Chinese respondents.
- Nearly twice as many countries globally are now classified as "skeptics" or "distrusters" of institutions compared to 2011, including South Korea and Japan.
- Globally, trust in NGOs and business fell back to 2009 levels, representing a significant decline in trust in government institutions compared to previous years.
The document summarizes the findings of the 2012 Edelman Trust Barometer survey conducted in Japan. Key findings include:
1) Trust in institutions and industries in Japan declined sharply, with trust in government falling to 28% and trust in energy declining 46 points.
2) Japan fell to second from bottom in the "Trust Index" that measures overall trust in institutions.
3) Only 10% of Japanese people think the country is going in the right direction.
4) Globally, trust in NGOs, business, and government hit 2009 low levels, with government seeing a record decline.
Edelman's annual Trust Barometer survey found that overall trust increased slightly in 2013 but intensity of trust remained weak. Business trust outpaced government trust in 16 of 26 markets. Corruption/fraud and incompetence were cited as top reasons for decreasing trust in institutions. In China, corruption was cited as the primary reason for decreasing government trust while lack of regulation was a leading factor for decreasing business trust. Technology remained the most trusted industry globally and in China.
The document summarizes the key findings of the 2012 Edelman Trust Barometer survey conducted in Japan:
1) Trust in government and three of the four major institutions in Japan declined sharply compared to 2011, with trust in energy suffering the largest drop of 46 points.
2) Only 10% of Japanese people believe the country is going in the right direction, the lowest level among the surveyed countries.
3) Japan fell from second to last place in the "Trust Index" that measures overall trust in key institutions, continuing its decline from previous years.
The document discusses the changing landscape of communications in the age of engagement. It notes three macro trends: the deterioration of trust in institutions, the dispersion of authority to new influencers, and the decentralization of power from traditional media. It advocates for an approach of public engagement over traditional public relations, where organizations listen to and participate with the public. The document provides examples of how companies like Walmart, Mars, Adobe, Starbucks, GE, and Unilever have benefitted from public engagement strategies.
Hong Kong Results: 2013 Edelman Trust Barometer Edelman
Presented by Alan Vandermolen in Hong Kong January 29, 2013. Last year’s Trust barometer showed trust in business in Hong Kong was significantly lower than in most Asia-Pacific countries, but in line with global results. However, this year’s findings show a significant 13-point increase in the trust of businesses in Hong Kong, while global trust in business rose five percentage points, all among informed publics. This shift may indicate a stronger association of Hong Kong to Asia and that it is a steadily becoming more trusting market.
Business is more trusted than government in 16 of the 26 countries surveyed. Globally, the gap between trust in business and government is the largest it's been since 2007. In Sweden specifically, trust in both business and government returned to 2011 highs in 2013 after declines in 2012, though the gap between the two remains near the 2007 level. Most institutions in Sweden saw a return to 2011 trust levels in 2013 after a year of increased distrust in 2012.
The document summarizes findings from Edelman's 13th annual trust survey conducted in Germany. Key points:
- Trust levels in Germany increased significantly from 2012, rising 16 points to a neutral score of 55. This follows a year of high distrust in 2012.
- Germany saw one of the biggest increases in trust levels compared to 2008, rising 19 points. Trust has rebounded from a low of 39 in 2012.
- The survey measured trust among the general population and an "informed public" of college-educated, high-income individuals who closely follow business and policy news. Trust levels were lower among the general population in Germany and globally.
The document provides an overview of the methodology for Edelman's 2012 Trust Barometer study in Malaysia. Key points:
- The study surveyed 1,000 members of the Malaysian general public and an oversample of 200 "Informed Publics" ages 25-64 online.
- It measured trust in four institutions (government, business, media, NGOs) and various industries.
- In Malaysia, NGOs and business had the highest levels of trust at around 65%, while government and media were trusted by less than half.
- Trust patterns in Malaysia were generally similar to those in the Asia Pacific region but differed from global trends, where trust declined sharply in government.
2012 Edelman Trust Barometer Asia PacificDavid Brain
The document summarizes the key findings of the 2012 Edelman Trust Barometer survey in the Asia Pacific region. It found that nearly twice as many countries in the region are now classified as "skeptics" regarding trust in institutions, including South Korea and Japan. However, four Asia Pacific markets - China, Singapore, India, and Indonesia - are still considered "Trusters". It also highlights the significant decline in trust seen in Japan between 2011 and 2012 across business, media, NGOs, and government according to the survey of informed publics ages 25-64.
The document summarizes findings from Edelman's 13th annual trust survey conducted in Japan. It shows that:
1) After a year of high distrust in 2012, distrust has become the new normal in Japan, with its trust score dropping from 51 in 2012 to 41 in 2013.
2) Trust scores are generally lower among the Japanese general population compared to the informed publics surveyed. The informed publics group had a trust score of 41 while the general population was lower at 34.
3) Compared to previous years, distrust in leadership and institutions has risen significantly in Japan since 2008, part of a broader global trend of declining trust highlighted in Edelman's annual surveys.
Hong Kong Full Results: 2013 Edelman Trust BarometerEdelman
Trust levels rebounded in 2013 after a year of high distrust in 2012:
1) Global trust returned to neutral levels, with business gaining the most trust. However, intensity of trust remains weak overall.
2) Trust is higher among informed publics than the general population, with the largest gaps in Poland, the US, and Sweden.
3) Most institutions in Hong Kong saw a return to 2011 highs in trust, though the gap between business and government trust remained near 2007 levels.
4) Business is more trusted than government in 16 of 26 markets surveyed, with the largest gaps in Mexico, Brazil, Spain, and Italy.
The document summarizes the findings of the 2012 Edelman Trust Barometer study in Hong Kong. It provides an overview of the methodology used in the Hong Kong survey of 1,000 general population respondents and 200 informed public respondents. Key findings include:
- NGOs are the most trusted institution in Hong Kong, followed by media, government, and business, which is trusted significantly less.
- A majority of Hong Kong respondents trust the technology, banks, automotive, food/beverage, and pharmaceutical industries.
- Compared to other Asia Pacific markets, Hong Kong's trust levels in institutions are generally similar.
The 2013 Edelman Trust Barometer is the firm’s 13th annual trust and credibility survey. The survey was produced by research firm Edelman Berland and consisted of 20-minute online interviews conducted October 16, 2012 – November 29, 2012. The 2013 Edelman Trust Barometer online survey sampled 26,000 general population respondents with an oversample of 5,800 informed publics ages 25-64 across 26 countries. All informed publics met the following criteria: college-educated; household income in the top quartile for their age in their country; read or watch business/news media at least several times a week; follow public policy issues in the news at least several times a week. For more information, visit: http://www.edelman.com/insights/intellectual-property/trust-2013/
The 2012 Edelman Trust Barometer examines trust in four key institutions -- government, business, media, and NGOs -- as well as communications channels and sources.
Edelman Stockholm presenterar de svenska siffrorna från den globala förtroendeundersökningen Edelman Trust Barometer 2012 på Nationalmuseum den 26 januari.
The document discusses the results of the 2012 Edelman Trust Barometer study in Sweden. Some key findings include:
- Sweden has moved from being a "truster" country to a "distrusting" country, with trust levels declining across all institutions measured including NGOs, government, media, and businesses.
- Trust in NGOs in Sweden is among the lowest in Europe, with only Russia having lower trust levels. Trust in government remains relatively low in Sweden compared to other European countries.
- Trust in businesses in Sweden increased slightly from 2011 to 2012, with energy companies seeing the largest increase and banks the largest decrease. Communicating directly with employees is seen as more credible than communication from
The document provides an overview of findings from the 2013 Edelman Trust Barometer in Ireland. Some key points:
1) Trust in institutions in Ireland remains low, with less than 10% of people trusting government or business "a great deal".
2) Trust is rising globally but remains fragile, with a crisis of leadership cited as a major issue.
3) In Ireland, the financial services and banking sector remains the least trusted industry.
4) Incompetence and corruption are seen as the main reasons for low trust in government and business in Ireland.
2012 Edelman Trust Barometer Canada and Global ResultsEdelman Toronto
The document summarizes the key findings of the 2012 Edelman Trust Barometer, an annual survey of trust in institutions and trust among the general population and informed publics in various countries. Some of the main findings include:
- Trust levels declined globally with nearly twice as many countries now categorized as skeptics of institutions. Canada remained in the neutral zone.
- Media was the only institution to see a rise in trust levels driven partly by an increase in the U.S. Trust in other institutions like business, government, and NGOs remained steady in Canada.
- Several mature economies saw double-digit drops in business trust while trust in business remained steady in Canada and the U.S.
-
2012 Edelman Trust Barometer - China Results Edelman APACMEA
The document summarizes the key findings of the 2012 Edelman Trust Barometer study in China. It shows that:
- China topped the 'Trust Index' in 2012 with a score of 76, indicating high levels of trust in institutions among Chinese respondents.
- Nearly twice as many countries globally are now classified as "skeptics" or "distrusters" of institutions compared to 2011, including South Korea and Japan.
- Globally, trust in NGOs and business fell back to 2009 levels, representing a significant decline in trust in government institutions compared to previous years.
The document summarizes the findings of the 2012 Edelman Trust Barometer survey conducted in Japan. Key findings include:
1) Trust in institutions and industries in Japan declined sharply, with trust in government falling to 28% and trust in energy declining 46 points.
2) Japan fell to second from bottom in the "Trust Index" that measures overall trust in institutions.
3) Only 10% of Japanese people think the country is going in the right direction.
4) Globally, trust in NGOs, business, and government hit 2009 low levels, with government seeing a record decline.
Edelman's annual Trust Barometer survey found that overall trust increased slightly in 2013 but intensity of trust remained weak. Business trust outpaced government trust in 16 of 26 markets. Corruption/fraud and incompetence were cited as top reasons for decreasing trust in institutions. In China, corruption was cited as the primary reason for decreasing government trust while lack of regulation was a leading factor for decreasing business trust. Technology remained the most trusted industry globally and in China.
The document summarizes the key findings of the 2012 Edelman Trust Barometer survey conducted in Japan:
1) Trust in government and three of the four major institutions in Japan declined sharply compared to 2011, with trust in energy suffering the largest drop of 46 points.
2) Only 10% of Japanese people believe the country is going in the right direction, the lowest level among the surveyed countries.
3) Japan fell from second to last place in the "Trust Index" that measures overall trust in key institutions, continuing its decline from previous years.
The document discusses the changing landscape of communications in the age of engagement. It notes three macro trends: the deterioration of trust in institutions, the dispersion of authority to new influencers, and the decentralization of power from traditional media. It advocates for an approach of public engagement over traditional public relations, where organizations listen to and participate with the public. The document provides examples of how companies like Walmart, Mars, Adobe, Starbucks, GE, and Unilever have benefitted from public engagement strategies.
Hong Kong Results: 2013 Edelman Trust Barometer Edelman
Presented by Alan Vandermolen in Hong Kong January 29, 2013. Last year’s Trust barometer showed trust in business in Hong Kong was significantly lower than in most Asia-Pacific countries, but in line with global results. However, this year’s findings show a significant 13-point increase in the trust of businesses in Hong Kong, while global trust in business rose five percentage points, all among informed publics. This shift may indicate a stronger association of Hong Kong to Asia and that it is a steadily becoming more trusting market.
Business is more trusted than government in 16 of the 26 countries surveyed. Globally, the gap between trust in business and government is the largest it's been since 2007. In Sweden specifically, trust in both business and government returned to 2011 highs in 2013 after declines in 2012, though the gap between the two remains near the 2007 level. Most institutions in Sweden saw a return to 2011 trust levels in 2013 after a year of increased distrust in 2012.
The document summarizes findings from Edelman's 13th annual trust survey conducted in Germany. Key points:
- Trust levels in Germany increased significantly from 2012, rising 16 points to a neutral score of 55. This follows a year of high distrust in 2012.
- Germany saw one of the biggest increases in trust levels compared to 2008, rising 19 points. Trust has rebounded from a low of 39 in 2012.
- The survey measured trust among the general population and an "informed public" of college-educated, high-income individuals who closely follow business and policy news. Trust levels were lower among the general population in Germany and globally.
The document provides an overview of the methodology for Edelman's 2012 Trust Barometer study in Malaysia. Key points:
- The study surveyed 1,000 members of the Malaysian general public and an oversample of 200 "Informed Publics" ages 25-64 online.
- It measured trust in four institutions (government, business, media, NGOs) and various industries.
- In Malaysia, NGOs and business had the highest levels of trust at around 65%, while government and media were trusted by less than half.
- Trust patterns in Malaysia were generally similar to those in the Asia Pacific region but differed from global trends, where trust declined sharply in government.
2012 Edelman Trust Barometer Asia PacificDavid Brain
The document summarizes the key findings of the 2012 Edelman Trust Barometer survey in the Asia Pacific region. It found that nearly twice as many countries in the region are now classified as "skeptics" regarding trust in institutions, including South Korea and Japan. However, four Asia Pacific markets - China, Singapore, India, and Indonesia - are still considered "Trusters". It also highlights the significant decline in trust seen in Japan between 2011 and 2012 across business, media, NGOs, and government according to the survey of informed publics ages 25-64.
The document summarizes findings from Edelman's 13th annual trust survey conducted in Japan. It shows that:
1) After a year of high distrust in 2012, distrust has become the new normal in Japan, with its trust score dropping from 51 in 2012 to 41 in 2013.
2) Trust scores are generally lower among the Japanese general population compared to the informed publics surveyed. The informed publics group had a trust score of 41 while the general population was lower at 34.
3) Compared to previous years, distrust in leadership and institutions has risen significantly in Japan since 2008, part of a broader global trend of declining trust highlighted in Edelman's annual surveys.
Hong Kong Full Results: 2013 Edelman Trust BarometerEdelman
Trust levels rebounded in 2013 after a year of high distrust in 2012:
1) Global trust returned to neutral levels, with business gaining the most trust. However, intensity of trust remains weak overall.
2) Trust is higher among informed publics than the general population, with the largest gaps in Poland, the US, and Sweden.
3) Most institutions in Hong Kong saw a return to 2011 highs in trust, though the gap between business and government trust remained near 2007 levels.
4) Business is more trusted than government in 16 of 26 markets surveyed, with the largest gaps in Mexico, Brazil, Spain, and Italy.
The document summarizes the findings of the 2012 Edelman Trust Barometer study in Hong Kong. It provides an overview of the methodology used in the Hong Kong survey of 1,000 general population respondents and 200 informed public respondents. Key findings include:
- NGOs are the most trusted institution in Hong Kong, followed by media, government, and business, which is trusted significantly less.
- A majority of Hong Kong respondents trust the technology, banks, automotive, food/beverage, and pharmaceutical industries.
- Compared to other Asia Pacific markets, Hong Kong's trust levels in institutions are generally similar.
The 2013 Edelman Trust Barometer is the firm’s 13th annual trust and credibility survey. The survey was produced by research firm Edelman Berland and consisted of 20-minute online interviews conducted October 16, 2012 – November 29, 2012. The 2013 Edelman Trust Barometer online survey sampled 26,000 general population respondents with an oversample of 5,800 informed publics ages 25-64 across 26 countries. All informed publics met the following criteria: college-educated; household income in the top quartile for their age in their country; read or watch business/news media at least several times a week; follow public policy issues in the news at least several times a week. For more information, visit: http://www.edelman.com/insights/intellectual-property/trust-2013/
The 2012 Edelman Trust Barometer examines trust in four key institutions -- government, business, media, and NGOs -- as well as communications channels and sources.
In a Post-truth era, what are the challenges for media? Christophe Ginisty
Presentation given by Christophe Ginisty at the European Business Summit 2017 on May 22. Presentation about the challenges for media to fight against fake news.
The document discusses why reputation matters for CEOs. It outlines several reputation challenges CEOs face, such as distrust, credibility, accountability, and empathy. The document defines reputation as the sum of images people have of a leader, shaped by performance, history, behavior, and communications. It then provides seven golden rules for CEOs to survive reputation challenges: be in control, be public, be inspirational, be clear, be accessible, be convinced, and be accountable. The rules advise CEOs to manage their image proactively through social media, communicate their values and goals clearly, and take responsibility. The document emphasizes that as the leader, a CEO's reputation is critical to their organization's success.
From communication to reputation: the critical change in the social media eraChristophe Ginisty
Presentation given by Christophe Ginisty in Brussels on 16 december 2016 at the Social Media Summit about the strategic challenges of reputation management
Presentation given in Riga (Latvia) on May 12th, 2016 ahead of the ReputationTime conference : importance of reputation management for business leaders
Presentation given on June 24th by Christophe Ginisty at a workshop session on Evaluation during the workshop day of the European Communication Summit organized by EACD
Presentation given in Sofia by Christophe Ginisty on April 29th, 2015 at the annual Summit of the Bulgarian Association of Public Relations Agencies (BAPRA)
bangalore metro routes, stations, timingsnarinav14
Bangalore Metro, also known as Namma Metro, is a rapid transit system serving the city of Bangalore, Karnataka, India. It is the second longest operational metro network in India after the Delhi Metro.
You can easily change/correct a name on your flight ticket under the American Airlines name change policy. The airline provides multiple online and offline modes to place a name change request. To learn more about how to change a name on American Airlines ticket, you can directly approach the airline’s customer support. Moreover, you can connect with a flight expert at +1-866-738-0741 for quick assistance.
Wayanad-The-Touristry-Heaven to the tour.pptxcosmo-soil
Wayanad, nestled in Kerala's Western Ghats, is a lush paradise renowned for its scenic landscapes, rich biodiversity, and cultural heritage. From trekking Chembra Peak to exploring ancient Edakkal Caves, Wayanad offers thrilling adventures and serene experiences. Its vibrant economy, driven by agriculture and tourism, highlights a harmonious blend of nature, tradition, and modernity.
What Outdoor Adventures Await Young Adults in Montreal's Surrounding NatureSpade & Palacio Tours
Experience Montreal's vibrant culture and thrilling outdoor adventures. From hiking scenic trails at Mont-Saint-Bruno to kayaking the Saint Lawrence River, there's something for every adventurous young adult. Explore street art, camp under the stars, and immerse yourself in nature's beauty just beyond the city's bustling streets.
Ibiza, situated in the Balearic Islands, stands out as a destination that encompasses everything: stunning landscapes, hidden gems to explore, a vibrant social scene, rich cultural life, and exceptional gastronomy. Opting for ‘Ibiza Rent A Boat’ to experience an unforgettable vacation on the White Island is certainly worthwhile, prompting a deeper exploration of the unique and fascinating aspects of Ibiza.
The Ultimate Travel Guide to Hawaii Island Hopping in 2024adventuressabifn
island hopping in Hawaii. This magical place offers a number of experiences, as each island has its own charm. Do you love adventure? Then, hike through volcanoes or kayak along an amazing coastline. If you want relaxation, then Hawaii is perfect because it has the most amazing beaches. In this blog, I will help you make an itinerary for your Hawaii Island Hopping. Every island offers something special. The Big Island offers some of the most perfect volcanoes as well as stargazing. Maui will pamper you with beaches and luxury. Kauai has some of the most lush rainforests with dramatic cliffs, and Oahu can offer a taste of city life and historical significance.
What Challenges Await Beginners in SnowshoeingSnowshoe Tahoe
Discover the exhilarating world of snowshoeing through our presentation, highlighting the challenges faced by beginners. From physical exertion to technical finesse and braving harsh winter conditions, each step in the snow brings new obstacles and unforgettable adventures. Embrace the challenge and conquer the winter wonderland with confidence!
How do I plan a Kilimanjaro Climb?
Planning to climb Mount Kilimanjaro is an exciting yet detailed process. Here’s a step-by-step guide to help you prepare for this incredible adventure.
Un viaje a Buenos Aires y sus alrededoresJudy Hochberg
A travelogue of my recent trip to Argentina, most to Buenos Aires, but including excursion to Iguazú waterfalls, Tigre, and Colonia del Sacramento in Uruguay
Our excursions in tahiti offer stunning lagoon tours, vibrant marine life encounters, and cultural experiences. We ensure unforgettable adventures amidst breathtaking landscapes and serene waters. For more information, mail us at tracey@uniquetahiti.com.
Golden Gate Bridge: Magnificent Architecture in San Francisco | CIO Women Mag...CIOWomenMagazine
The famous suspension bridge connects the city of San Francisco to Marin County in California. Golden Gate Bridge carries both U.S. Route 101 and California State Route 1 across the strait and is about one mile wide. In this article, we will explore the history and significance that have shaped the iconic monument it is known as today.
Explore Architectural Wonders and Vibrant Culture With Naples ToursNaples Tours
Discover the historical gems and vivid culture of Naples with our guided tours. From the vivid narrow streets of Spaccanapoli to the ancient ruins of Pompeii, the city offers a mixed bag of adventurous experiences. Book your tickets today https://www.naples.tours/ and experience the best of Naples!
Discovering Egypt A Step-by-Step Guide to Planning Your Trip.pptImperial Egypt
Travelling to Egypt is like stepping into a time capsule where the past and present coexist, offering a unique blend of history, culture, and stunning landscapes.
See more: https://imperialegypt.com/tour-packages/
Nature of the task 1. write a paragraph about your trip to dubai and what ar...solutionaia
1. write a paragraph about your trip to dubai and what are the facts responsible for the heavy rainfall in dubai that caused havec ?
2. mention any five major tourist attaction of dubai
Mathematics: a student a visit her family her father converted Rs. 1,15,000 inr currency for dubai airport theexpedite in the trip is given below
1. Curreny name of India and dubai
2. Conversions amount
3. Total Converted amount
4. cost of food
5. cost of sightseeing
6. cost of shoping
7. cost of saving
Prepare for cold weather rafting with proper gear: layering for warmth, insulated headgear, gloves, waterproof footwear, and essential accessories like sunglasses and sunscreen. Prioritize safety with a life jacket and maintain gear for optimal performance. Stay warm, dry, and ready for adventure on the rapids!
5. What can we learn?
An insignificant and evenpersonal
everyday’s life issue becomes
worldwide at an incredible speed
6. What can we learn?
The web has evolved
from information to
transactions to social
interactions,
transforming passive
users into active
participants.
7. Key idea
Social media explosion creates a permanent
and sometimes extravagant exposure that
raises the level of vulnerability for every
organization/personality.
8. Key elements
Conversations are
everywhere and
always on
The level of trust
dictates the online
activism
Stakeholders are
requesting more
ethical behaviors
Gamification: fighting
against a well established
brand can be seen as a
game by Internet users
9. Key elements
Conversations are
everywhere and
always on
The level of trust
dictates the online
activism
Stakeholders are
requesting more
ethical behaviors
Gamification: fighting
against a well established
brand can be seen as a
game by Internet users
10. Distrust is growing; nearly twice as many countries are now
skeptics - Fewer countries now in neutral zone
2011 2012
GLOBAL 55 GLOBAL 51
Brazil 80 > China 76
UAE 78 UAE 68
Indonesia 74 Singapore 67
China 73 TRUSTERS
India 65
Netherlands 73 Indonesia 63
Mexico 69 Mexico 63
Singapore 67 Netherlands 61
Argentina 62 Canada 58
India 56 Italy 56
Italy 56 Argentina 54 NEUTRAL
Canada 55 Australia 53
South Korea 53 < Brazil 51
Sweden 52 Sweden 49
Japan 51 > U.S. 49
Australia 51 South Korea 44
Spain 51 > Poland 44
France 50 U.K. 41
Poland 49 Ireland 41 DISTRUSTERS
Germany 44 France 40
U.S. 42 Germany 39
U.K. 40 < Spain 37
Russia 40 < Japan 34
Ireland 39 Russia 32
Composite score is an average of a country’s trust in all four institutions. Informed Publics ages 25-64
in 20 country global total (excludes Argentina, Hong Kong, Malaysia, Singapore and UAE) and across 23
countries
11. Credibility of CEOs and government officials declines while
trust into peers and regular employees see dramatic rise
2011 2012
Academic or expert 70% Academic or expert 68%
Technical expert in the company 64% Technical expert in the company 66%
+22
Financial or industry analyst 53% A person like yourself 65%
+16
CEO 50% Regular employee 50%
NGO representative 47% NGO representative 50%
A person like yourself 43% Financial or industry analyst 46%
-12
Government official or regulator 43% CEO 38%
-14
Regular employee 34% Government official or regulator 29%
Q119-126. [TRACKING] Below is a list of people. In general, when forming an opinion of a company, if you heard information about a company from each person, how
credible would the information be--extremely credible, very credible, somewhat credible, or not credible at all? (Top 2 Box, Credible: Very + Extremely Credible)
Informed Publics ages 25-64 in 20 country global total (excludes Argentina, Hong Kong, Malaysia, Singapore and UAE)
12. Businesses are not meeting public’s expectations
LISTENS TO CUSTOMER NEEDS AND FEEDBACK 67%
36% -31
OFFERS HIGH QUALITY PRODUCTS OR SERVICES 67%
48% -19
Business
Importance TREATS EMPLOYEES WELL 64%
Company 27% -37
Performance
PLACES CUSTOMERS AHEAD OF PROFITS 62%
26% -36
TAKES RESPONSIBLE ACTIONS TO ADDRESS AN ISSUE OR A CRISIS 62%
28% -34
HAS ETHICAL BUSINESS PRACTICES 61%
32% -29
HAS TRANSPARENT AND OPEN BUSINESS PRACTICES 60%
27% -33
COMMUNICATES FREQUENTLY AND HONESTLY ON THE STATE OF ITS 57%
BUSINESS 26% -31
WORKS TO PROTECT AND IMPROVE THE ENVIRONMENT 55%
29% -26
ADDRESSES SOCIETY'S NEEDS IN ITS EVERYDAY BUSINESS 50%
30% -20
CREATES PROGRAMS THAT POSITIVELY IMPACT THE LOCAL COMMUNITY 49%
IN WHICH THE COMPANY OPERATES 26% -23
IS AN INNOVATOR OF NEW PRODUCTS, SERVICES OR IDEAS 46%
41% -5
HAS HIGHLY-REGARDED AND WIDELY ADMIRED TOP LEADERSHIP 41%
29% -12
DELIVERS CONSISTENT FINANCIAL RETURNS TO INVESTORS 39%
23% -16
RANKS ON A GLOBAL LIST OF TOP COMPANIES, SUCH AS 'BEST 38%
COMPANIES TO WORK FOR' OR 'MOST ADMIRED COMPANIES' 31% -7
PARTNERS WITH NGOS, GOVERNMENT AND THIRD PARTIES TO ADDRESS 36%
SOCIETAL ISSUES 19% -17
Q52-69. How important is each of the following actions to building your TRUST in a company? Use a nine-point scale where one means that action is “not at all important to
building your trust” and nine means it is “extremely important to building your trust” in a company. (Top 2 Box, Very/ Extremely Important) General Population in 25 country
global total (excludes ‘Don’t Know’ responses); Q103-118. Please rate [INSERT COMPANY] on how well you think they are performing on each of the following attributes. Use a
nine-point scale where one means they are performing “extremely poorly” and nine means they are performing “extremely well”. (Top 2 Box, Performing Very/ Extremely Well)
General Population in 25 country global total
13. Trust in social media explodes 2011
Informed Public
2012
Informed Public
+ 10%
29%
32% + 18%
22%
26%
+ 75 %
+ 23%
14% 16%
13%
8%
TRADITIONAL ONLINE MULTIPLE SOCIAL MEDIA CORPORATE
SOURCES
Q149-160. [TRACKING] Below is a list of places where you might get information about a company. For each, please indicate if you trust it a great deal,
somewhat, not too much, or not at all as a source of information about a company. (Top Box - % Trust A Great Deal) Informed Publics ages 25-64 in 20
country global total (excludes Argentina, Hong Kong, Malaysia, Singapore and UAE)
14. Distrust is growing while people’s attention
and expectations are increasing.
15. We all are followed…
>56% of US Twitter Users
are following more than 6
brands on a regular basis
(source: Twitter)
16. Internet users will praise and…punish
Source: GoodPurpose survey 2012 conducted by StrategyOne on behalf of Edelman.
8,000 customers accross 16 countries – aged 18+
17. The web will become an gigantic playground: The Gartner
Group has projected 50% of corporate innovation will be
"gamified" by 2015. Deloitte called gamification one of the
Top 10 Technology Trends for 2012.
18.
19. Crisis “recipe”
« Always on » conversations Decline of the trust in the
followed by a massive institutions and in the
audience worldwide traditional spokespeople
Potential crisis
situations
The raise of expectations for The « gamification »
ethical behaviors and the phenomenon is a massive
ability to publicly appreciate trend for Internet users
20.
21. Recommandations: we all need to work on 4 axis
Restore trust by
Monitor, listen and ethical behaviors Be ready to react
analyse the by being as Engage into the fast: get today the
conversations on a transparent as conversations tools that may help
real time basis possible to maintain a high you tomorrow
level of confidence