Supporting the Knowlege Sharing in DECC - C. Harding
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The document discusses the creation of an intranet program at the Department of Energy and Climate Change (DECC) and the challenges faced in getting employees to use the new system. The intranet was launched in 2012 to address knowledge management and information management needs by providing a single, searchable system. However, while the system allows people to search, add expertise profiles, and use wikis, only 40% have profiles and just 5% use the wikis. The document outlines challenges in leadership support and user engagement that still need to be addressed to drive further culture change and utilization of the new collaboration tools.
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Supporting the Knowlege Sharing in DECC - C. Harding
- 1. Getting to know what we know in DECC Catherine Harding
- 2. A little background…….. Created in 2008 Defra and BERR Presented lots of challenges Workforce demographics
- 3. Drivers – what we were hearing I can’t find people I can’t contact people I didn’t know that they were doing that….. If only we’d know about…… Is there anyone who knows about this? Can’t we buy a new IT system to manage this?
- 4. Why was that? Little knowledge and expertise captured On separate systems Which couldn’t be searched
- 6. New intranet programme! New overarching programme Addressed KM and IM needs Joined up solution Joined up approach Available May 2012 Sorted!
- 7. So where are we today? New intranet in place But not until October…….. People can search People can add their areas of expertise People can use the wiki If only they would…….
- 8. Challenges….. getting people to use it Lots of searching across entire intranet But only 40% have completed profiles And only 5% using wiki What’s in it for them?
- 9. Challenges….. Leadership New leadership competencies Awareness raising for senior staff Champions Competition What keeps them awake at night?
- 10. What did we learn? Lots of standard PPM stuff Supplier management Realistic timescales Keep it simple – just say no Pragmatic issue management Value of effective collaboration You can lead a horse to water……
- 11. Benefits
- 12. What next? User engagement Culture change In-house expertise New functionality Records management Collaboration and managing expectations Happy to share!
Editor's Notes
- Good aftrnoon Catherine Harding, Hed of KIM at DECC Explain title In post 3 years, back fground records manager, KM not my areas of expertise – have a n exoperiend knowledge manager in y team, and drfinitly not a tecchie! Speak to day about what we have been doing to improve knowledge sharing, the drivers and challenges, where we are now and the benfits of all of this har work
- Created in 2008, from Defra and BERR didn’t move into its owen buiklding until 2009 – staff continued to work in exsiting offices using esising systems, policies etc Potential conflict in the two policy areas Energy supplies and climate change Needed to create ientity fro mnew department and get these two groups of people working together Younf department in another way – demographihcs – young, IT literate workforce. It they use at home or in university far more sophisticated that DECC’s com e back to that later
- KIM strategy research Local areas alrady developing One DECC/DECC futures Hot desking/remote working/contractos/fast stremers KIM iniitaive anecdote
- Intranet – no search, updated by comms Staff directory – basic core data – fed in through unpopular HR ssytem, no search New wiki – bulit by scientists, their own, unsupported system outsiode IT network and firewall 3 systems – iseperate, unlinked technologies, being developed by three separate teams, no overall strategy
- Intranet – no search, updated by comms Staff directory – basic core data – fed in through unpopular HR ssytem, no search New wiki – bulit by scientists, their own, unsupported system outsiode IT network and firewall 3 systems – iseperate, unlinked technologies, being developed by three separate teams, no overall strategy
- Intranet – no search, updated by comms Staff directory – basic core data – fed in through unpopular HR ssytem, no search New wiki – bulit by scientists, their own, unsupported system outsiode IT network and firewall 3 systems – iseperate, unlinked technologies, being developed by three separate teams, no overall strategy
- Intranet – no search, updated by comms Staff directory – basic core data – fed in through unpopular HR ssytem, no search New wiki – bulit by scientists, their own, unsupported system outsiode IT network and firewall 3 systems – iseperate, unlinked technologies, being developed by three separate teams, no overall strategy
- Intranet – no search, updated by comms Staff directory – basic core data – fed in through unpopular HR ssytem, no search New wiki – bulit by scientists, their own, unsupported system outsiode IT network and firewall 3 systems – iseperate, unlinked technologies, being developed by three separate teams, no overall strategy
- All summarsied as need o change culture
- Intranet – no search, updated by comms Staff directory – basic core data – fed in through unpopular HR ssytem, no search New wiki – bulit by scientists, their own, unsupported system outsiode IT network and firewall 3 systems – iseperate, unlinked technologies, being developed by three separate teams, no overall strategy
- Intranet – no search, updated by comms Staff directory – basic core data – fed in through unpopular HR ssytem, no search New wiki – bulit by scientists, their own, unsupported system outsiode IT network and firewall 3 systems – iseperate, unlinked technologies, being developed by three separate teams, no overall strategy
- Intranet – no search, updated by comms Staff directory – basic core data – fed in through unpopular HR ssytem, no search New wiki – bulit by scientists, their own, unsupported system outsiode IT network and firewall 3 systems – iseperate, unlinked technologies, being developed by three separate teams, no overall strategy