The annual review document summarizes the Contoso Customer Success Team's performance over the last year and outlines goals for next year. Profits were up and losses down over the last year. A review of key metrics from the last year shows overall growth, with the highest growth in category 3. The team leads are introduced and business priorities for the next quarters include increasing customer satisfaction and maintaining growth while keeping costs down. The business saw increased customer retention and sold over 60,000 units last year.