The annual review document summarizes the results and goals of Contoso's Customer Success Team. It discusses profits increasing last year while losses decreased. An overview of last year's results is provided through graphs and tables showing growth in different sectors and categories. The team members are introduced and the goals for the next quarters are outlined, including increasing customer satisfaction, maintaining growth, and ensuring costs stay on budget. In closing, it is noted the business is doing well with profits up last quarter and strong customer retention, positioning Contoso as leaders in the industry.

1. Annual
Review
Contoso
Customer Success Team
September 3, 20XX

2. Agenda
01. Introduction
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02. Results from
last year
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03. Our team
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04. What’s next
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05. Closing
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2 Annual Review February 26, 2023

3. Introduction
Profits are up, and losses are down! We are very
proud of the progress our team has made. Today
we’ll review our wins and losses from last year and
give you an overview of what you can expect for
next year.
3 Annual Review February 26, 2023

4. Last year

5. Growth by sector graph
0 1 2 3 4 5 6
Category 1
Category 2
Category 3
Category 4
Series 3 Series 2 Series 1
5 Annual Review February 26, 2023

6. Growth by sector table
Q1 Q2 Q3 Q4
Series 1 4.3 2.5 3.5 4.5
Series 2 2.4 4.4 1.8 2.8
Series 3 2 2 3 5
6 Annual Review February 26, 2023

7. “
Contoso was great to work with.
Patrice was my representative and she
anticipated my needs and worked
diligently to fix my issue.

8. Our team
Anna
CEO
Larissa
CFO
Roman
COO
Federico
CTO
8 Annual Review February 26, 2023

9. Timeline
Q1. Jul – Sep
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Q2. Oct – Dec
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Q3. Jan – Mar
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Q4. Apr – Jun
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9 Annual Review February 26, 2023

10. Goals for Q1
Business priorities
 Increase customer satisfaction by 2%
 Maintain growth
 Diversify investment in sector 2
 Initiative partnership with 3rd party organizations
Employee opportunities
 End of fiscal celebration on July 15th
 Employee day of learning on August 14th
 Employee Yoga on September 3rd
 Seminar series begins September 10th
10 Annual Review February 26, 2023

11. Goals for Q2
Business priorities
 Increase customer satisfaction
by 2%
 Maintain growth
Added priorities
 Decrease the number of
rotations
by at least 2
 Ensure the cost of
development stays below
budget
Employee opportunities
 Interns begin
 Indoor rec leagues
 Chess tournaments
 Big Game watching party
 Food drive
11 Annual Review February 26, 2023

12. Summary
Our business is good
Profits are up in the last quarter by 3%
We’re getting our work done
We finished the consolidation project
We’re delivering for our customers
Last year we supported thousands of customers
and
sold 60,000 units
Our customers keep coming back
We increased customer retention by 4%
We’re leaders
We are top leaders in the industry
across the board
12 Annual Review February 26, 2023

13. Thank you
Thanks to your commitment and strong work ethic, we
know next year will be even better than the last.
We look forward to working together.
Contoso
sales@contoso.com