Geoffrey Fox was employed by Lakeland Sleep Center for 14 years, taking on increasing responsibilities. He arrived early and was willing to work on his days off. When promoted to Operations & Warehouse Manager after the founder's death, he took control of the improperly installed computer system and got it working properly. He later became General Manager, where he was a perfect fit due to his sales experience, customer relations skills, product knowledge, and respect from coworkers. The president highly recommends hiring him, saying it would be one of the best decisions, as he is dependable, loyal, and able to keep calm during difficulties.