1. What Have We Learned?

2. We need to improve our
relationship
© billy Hunt

3. Advertising has to get better

4. Evolve to service delivery

5. Advertising

6. What’s Working

7. What’s Working

9. Still Monitoring

10. Still Monitoring

11. What’s Next?

12. Key Trends 2009
ACT NOW:
• Deliver utility & service
DEVELOP:
• Plan to support your social media presence
WATCH:
• Mobile/“Open” mobile devices

13. Deliver Utility & Service

14. Your Social Media Presence

15. Mobile/Apps
• App stores
• Android
• Kindle