TechBridge Services 2009
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TechBridge is a nonprofit organization that helps other nonprofits leverage technology to better serve their communities. Their mission is to help nonprofits solve mission-critical initiatives, improve stakeholder communications, and increase operating efficiencies. The TechBridge Knowledge Center provides scalable IT services through timely service requests, end-to-end tracking, streamlined communications, centralized knowledge management, and online solutions. TechBridge also offers an online ticketing system, managed IT services, and technology assessments to help nonprofits increase efficiency, budget effectively, gain donor confidence, avoid information loss, and reduce crisis impacts.
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- 3. Knowledge Center The goal of the TechBridge Knowledge Center is to maximize customer satisfaction through: Timely provision of scalable IT service requests End-to-end service request tracking Streamlined communications processes Centralized knowledge management Increased availability of online solutions
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- 5. Online help is just a click way View a list of common problems and solutions
- 6. Online help is just a click away Open a new service request, view old tickets and get updates on existing ones
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