This document discusses the development of an Enhanced Service Offering (ESO) by Gardasil to provide young adult women and mothers with information about sexual health and the HPV vaccine. Research found that while there was an appetite for this information, regulatory issues prevented an open online platform. Instead, an off-brand website called HPV.com was created to address young women's main concerns about relationships, marriage and having children by framing the issues in terms of maintaining a happy future or "Camelot". The website presented facts through videos and graphics and saw increased traffic among its target demographic. It successfully raised awareness of HPV while also increasing interest in learning more and intent to receive the vaccine.

1. ED KISHINEVSKY
Situation:
Gardasil, the revolutionary ‘Cervical Cancer Vaccine’ was beginning to hit some consumer inertia.
Awareness wasn’t so much the issue, as information about the product and the category. The product was
getting attention for potentially related side effects, and the category itself was information-starved. We just
don’t freely talk about sex, let alone sexual health. Gardasil approached Rapp to design an ‘Enhanced
Service Offering (ESO).’ The idea was to offer young adult women and moms information and resources
about sexual health that would move them off their position of inertia.
Case Study: Gardasil Enhanced Service Offering, Rapp
Senior Strategist
Strategic Development
We wanted to learn what type of information was important? From which
source(s)? And by which method? – email? Txt? Online chat? DM?
The Process:
We conducted IDI’s to gain an in-depth perspective first of the sexual health
landscape, and second the input into the ESO.
The Insight:
From the standpoint of a consumer strategist, the topic of conversation itself
is amazing. In terms of culture, our young adult female (YAF) respondents
ranged in age from 18-24, and they were quite open in discussing their sexual
behavior, as well as attitudes and motivations towards sex. Again, from a
cultural standpoint, this discussion didn’t take place 50 years ago, maybe not
even 30 years ago. That’s a consideration point..
Now, onto the details. Certainly, there was an appetite for sexual health information among both Moms
and YAFs. The basics – what is HPV? How does it lead to Cervical Cancer? How do you get it? Both
Moms and YAFs wanted to learn from and talk to medical experts.
Now we get to differentiate – YAFs also wanted to talk to their peers. It’s sensitive stuff for a young
woman. Moms wanted to learn what their kids were doing. Could we put a tracker on the teens in their
neighborhoods? We’re not selling bubble gum here.
So we had some basic blocks for both groups. What about the story? What’s the motivation behind the
behavior.
Quite simply – it’s ‘Camelot.’ For a YAF, Cervical Cancer is not an item on her horizon. But genital warts
are. And what if their boyfriend sees something? Does he leave? Is the relationship over? Prospect of
marriage, kids, the white picket fence? These are the major concerns of the YAF – and this is important
for their mothers as well. They want their daughters happy. Camelot. Who knew

2. ED KISHINEVSKY
Strategic Opportunity:
This being pharma, and against a backdrop of great consumer appetite for independent content, a lot of
the open-source information, search capabilities and sharing were nixed because of regulation. This being
pharma. Not all the day was lost.
We did have the ability to create an off-brand website designed for the YAF – that spoke to the YAF’s
concern about sexual behavior and consequences in the context of a young adult woman – not from a
pharmaceutical website.
Case Study: Gardasil Enhanced Service Offering, Rapp
Senior Strategist
GARDASIL.COMWEBSITE
Original
Content and
Functionality
Aggregated
3rd
Party Content
q Custom content selection
q Custom navigation
q Chat
q FAQs
q Newsletter
q e-Cards
q Search
q CoIN
Physical
Campus
HCP
Contextual
Face Book
Twitter
You Tube
Behavioral
Online
targeting
Sexual health topics based
on user preferences
HCP
·∙ Two distinct customizable website experiences: YAF and Mom
·∙ Proposed architecture works for YAFs and Moms
·∙ Suggested content selections would be tailored to and reflect individual
audience needs
·∙ 3RD
party content aggregated within portal template for consistent look and
feel
·∙ Original content and tools:
DRIVERS
iVillage
WebMD
Cosmo
Mayo Clinic
Oprah
3rd PARTY
RESOURCES
ESO
ECOSYSTEM
HCP recommends
portal to YAF and
Moms
Vaccination
Creative Execution:
HPV.com was a series of 20 straight-forwards facts on sexual behavior and consequences presented
through video vignettes, animation and infograhics.
Results:
The agency won a bronze Interactive Clio.
With support, traffic surged to an average of 40K visits/month for 2009-2010 and hit the key demographic
of young adult women under 24
YAFs retained their level of awareness about HPV DTC messages, and increased both in their activity in
learning more about the vaccine, and their intent to get the vaccine