Most Americans are comfortable with telehealth services and many will continue using them after the pandemic. Over 65% of Americans are comfortable with telehealth and 63% of those who have used it plan to continue doing so after COVID-19. When given a choice, over 40% would prefer a mix of in-person and telehealth services. Common uses for telehealth include asking medical questions, reviewing test results, and getting prescription refills. One-third of Americans would consider replacing some primary care doctor visits with telehealth services.

1. Harris Insights & Analytics LLC, A Stagwell Company © 2020
Future of Telehealth:
The Harris Poll
COVID-19 Tracker
John Gerzema, CEO
The Harris Poll
jgerzema@harrisinsights.com

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Harris Insights & Analytics LLC, A Stagwell Company © 2020
THE HARRIS POLL: COVID-19 IN THE U.S.
Most Americans Are Comfortable Using Telehealth and Will Continue to Use It
In general, how comfortable are you using telehealth services (i.e., being able
to speak with healthcare professionals via phone/computer)?
Source: Harris Poll COVID19 Tracker Wave 43
BASE: GENERAL PUBLIC W43 (n=2028)
TLH1 In general, how comfortable are you using telehealth services (i.e., being able to speak with healthcare professionals via phone/computer)?
BASE: HAVE EVER USED TELEHEALTH W43 (n=1708)
TLH2 How likely are you to continue using telehealth once the COVID-19 pandemic is over?
35%
65%
Likely
Not likely
How likely are you to continue using telehealth
once the COVID-19 pandemic is over?
Of those who have ever used telehealth
17%
20%
63%
Comfortable
Not comfortable
Never used
telehealth services

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Harris Insights & Analytics LLC, A Stagwell Company © 2020
THE HARRIS POLL: COVID-19 IN THE U.S.
More than 4 in 10 Would Prefer to Use a Mix of In-Person and Telehealth Services
If you were given the option, would you prefer to use
telehealth services or in-person health services?
Source: Harris Poll COVID19 Tracker Wave 43
BASE: GENERAL PUBLIC W43 (n=2028)
TLH3 If you were given the option, would you prefer to use telehealth services or in-person health services?
15% 19% 17% 14%
7%
42%
45% 50%
41%
27%
44%
36% 33%
46%
66%
General Public Gen Z/
Millennial
Gen X Boomer Senior
In-person health services
A mix of both
Telehealth services

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Harris Insights & Analytics LLC, A Stagwell Company © 2020
THE HARRIS POLL: COVID-19 IN THE U.S.
Asking Questions, Reviewing Results, Refills Are Top Uses for Telehealth Services
Which of the following would you like the option to use
telehealth services for instead of in-person services?
Source: Harris Poll COVID19 Tracker Wave 43
BASE: GENERAL PUBLIC W43 (n=2028)
TLH4 Which of the following would you like the option to use telehealth services for instead of in-person services? Please select all that apply.
53%
48%
46%
34%
26%
25%
23%
15%
15%
Ask medical questions
Reviewing lab test results
Get a sign-off for prescription refills
When I am sick
Medical clearance for a job
Regular checkups
Therapy purposes
When my child is sick
I would not like the option to use telehealth services

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Harris Insights & Analytics LLC, A Stagwell Company © 2020
THE HARRIS POLL: COVID-19 IN THE U.S.
Telehealth Services Could Replace Primary Care Doctor for One-Third of Visits
If you were able to conduct much of your regular medical appointments via telehealth
or virtual services, would you ever consider getting rid of your primary care doctor?
% Yes
Source: Harris Poll COVID19 Tracker Wave 43
BASE: GENERAL PUBLIC W43 (n=2028)
TLH7 If you were able to conduct much of your regular medical appointments via telehealth or virtual services, would you ever consider getting rid of your primary care doctor?
35%
50%
50%
24%
8%
30%
32%
45%
General Public
Gen Z/Millennial
Gen X
Boomers
Seniors
HHI <$50k
HHI $50k-$99k
HHI $100k+

6. Harris Insights & Analytics LLC, A Stagwell Company © 2020
6
Thank you!
John Gerzema, CEO, The Harris Poll
jgerzema@harrisinsights.com