Fundamentals of DevOps for Data Testers Course - Module 2

1. © 2019 Real-Time Technology Solutions, Inc.
22 West 38th Street FL 11, New York, NY 10018
www.rttsweb.com | (212) 240-9050
1 a software division of
QuerySurge™

2. © 2019 Real-Time Technology Solutions, Inc.
22 West 38th Street FL 11, New York, NY 10018
www.rttsweb.com | (212) 240-9050
2 a software division of
QuerySurge™
Culture Change
Eliminate Blame
Improve
Collaboration
Cross-Functional
Teams
Reduce
Bottlenecks
Introduce
Transparency

3. © 2019 Real-Time Technology Solutions, Inc.
22 West 38th Street FL 11, New York, NY 10018
www.rttsweb.com | (212) 240-9050
3 a software division of
QuerySurge™
Eliminate Blame
• In DevOps we want to create a culture of collaboration and
community that is driving to the same goals.
• Casting blame on others or other groups when things go
wrong must be eliminated.
• Blaming is not a solution to the problem and does not
promote learning.
• Generally, what we do learn is how to avoid blame. Instead
of creating solutions, teams will focus on how they can
avoid being blamed.

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www.rttsweb.com | (212) 240-9050
4 a software division of
QuerySurge™
Eliminate Blame (continued)
The elimination of blame does not mean
escaping accountability. Accountability
without blaming tips:
Avoid making the same mistake twice.
Learn from the mistakes, communicate,
and gain team knowledge.
Reduce stress when mistakes happen.
Avoid conflict and putting pressure on
team members.
Accept that mistakes will happen.
No one is perfect. Progress, not perfection
is the name of the game.

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5 a software division of
QuerySurge™
Improve Collaboration
• A DevOps team is not just a group of members that are working on a
common project.
• The team needs to make a clear effective effort in constructing a
culture that empowers the team to achieve a mutual vision.
• The goal is to bring together the team into a unified machine that
facilitates collaboration and effective teamwork.

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www.rttsweb.com | (212) 240-9050
6 a software division of
QuerySurge™
Improve
Collaboration
Common Goal
Implement
Tools
Deliver
Training
Facilitate Trust
Leadership
Support
Empower the
Team

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7 a software division of
QuerySurge™
Common Goal
• All teams work best when they share a mutual vision, and a
DevOps team follows the same rationality.
• Team members should understand the goals of the organization in
order to make logical decisions when creating and releasing
applications.
• Leadership plays an essential role in DevOps by communicating
the goals and working toward a mutual vision for those goals.

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8 a software division of
QuerySurge™
Implement Tools
• Improving collaboration in DevOps generally involves
implementing new tools.
• These tools will play an important role in enabling improved
collaboration. A DevOps team is expected to work together
closely and implement an effective process.
• This will require powerful tools that allow all team
members to communicate and collaborate efficiently
throughout the software development lifecycle.

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9 a software division of
QuerySurge™
Deliver Training
• To facilitate a successful DevOps team requires training and
education for its members.
• This usually begins with implementing a training program
for the team in order to ensure all DevOps members are up
to speed on the what, why and how of DevOps.
• Additionally, training should be supplied for the relative
tools and processes that are part of the DevOps
implementation.

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10 a software division of
QuerySurge™
Leadership Support
• Leadership is the cornerstone of a successful DevOps implementation.
• Collaboration and communication begin with leadership that gives
100% support to the DevOps process.
• Managers need to assist in removing roadblocks and embolden cross-
team collaboration.
• The leaders must be all in on DevOps and endorsing its benefits.
• Leadership needs to provide the appropriate support for the team to
succeed and ensure that they have the appropriate resources
available to do so.

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Facilitate Trust
• A successful DevOps team needs to have trust and respect for
each other in order to be able to collaborate effectively.
• This means they need to respect differences as well as
similarities.
• Team members come with different cultural backgrounds,
learning techniques, technical skills, and career paths, but all
need to be treated with respect.
• Trust takes time but will increase considerably in a collaborative
environment.

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12 a software division of
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Empower the Team
• Empowerment is one of the central concepts in DevOps.
• It champions self-organizing teams, empowered to make
decisions around the tools and processes that work best for
them.
• Empowering engineers and team members with ownership
(“code it, ship it, own it”) brings increased accountability
and continuous improvements to services, resulting in
faster release cycles and increased product quality.

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www.rttsweb.com | (212) 240-9050
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Cross-Functional Teams
• DevOps requires a cross-functional team approach for better
communication and collaboration.
• A major aspect of DevOps is understanding the interaction
between different groups within an organization.
• In the old waterfall approach, builds would be thrown over the
fence from the development team silo to the QA team silo to the
operations team silo.
• Project status within the silos were confined to the silo.
• Therefore, it's imperative in DevOps that the team takes a cross-
functional approach, so silos can be eliminated.

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Reduce Bottlenecks
To reduce bottlenecks a DevOps team needs to improve the
overall workflow in the development process. Improving the
workflow can be accomplished in various ways:
Avoid inconsistent environments.
Create an infrastructure standard and
implement continuous delivery (CD)
to ensure all environments
are identical
Avoid manual involvement.
Automate the build and deployment
processes and implement a test automation
methodology
Improve SDLC Maturity.
The maturity of a team’s software
development lifecycle (SDLC) has a direct
impact on the team’s ability to deliver quality
software.

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15 a software division of
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Introduce Transparency
• A centralized source of truth for all communication and all
teammates ensures transparency.
• Building transparency into workflows and enabling complete
visibility into the various functional groups allows teams to view
the big picture.
• Establishing a culture of open information, team members can get
what they need when they need it.
• Also, transparency gives team members a sense of accountability
and promotes a sense of being part of the overall project.

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16 a software division of
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• Culture change is necessary to eliminate blame, improve
collaboration, reduce bottlenecks and implement cross
functional teams.
• Improving collaboration can be achieved by establishing a
common goal, implementing new tools, delivering training,
facilitating trust, and leadership support.
Culture Change Highlights