Facebook plans to launch video advertising in users' news feeds in July in an effort to boost revenues and tap into the growing online video advertising market. The auto-playing ads will be limited to 15 seconds per viewing and users will have the option to mute the sound. Some big advertisers are expected to participate in initial trials. However, there are concerns that the disruptive ads could negatively impact user experience and activity on the site if they prove too annoying. Additionally, US financial regulators are discussing whether Bitcoin, the digital currency, could fall under their regulatory authority due to its growing use and volatility in value.
2. FINANCIAL TIMES TUESDAY MAY 7 2013 ★ 15
Source: company
Number of businesses
on its site (m)
Number of global
monthly active users (bn)
2009 10 11 12 13
0
0.2
0.4
0.6
0.8
1.0
1.2
Total
Mobile
11.0
12.8
15.0
16.0
Revenues
($bn)
2011 12 13
0
500
1000
1500
Advertising
Other fees
8
Jun Jul
2012
Oct Mar May
2013
North America
Average revenue
Per user, Q1 2013 ($)
Rest of world
Asia
Europe
2.85
1.38
0.65
0.21
0.07
0.03
0.48
Advertising
Other fees
0.57
SOCIAL MEDIA
Green card grief
When Alex Schultz was
studying physics
at Cambridge, his parents’
mortgage went
underwater, writes
April Dembosky.
He cobbled together odd
jobs to pay for school and
living expenses, from
cleaning toilets to selling
internet ads. He taught
himself about search ads,
then figured out how to
resell keywords from
Google ads to eBay
affiliates, earning
a 20 per cent margin.
Ebay hired him after
university to manage its
global affiliate programme
and transferred him to
headquarters in California.
Three years later, he
was offered a job at
Facebook. That was when
his American dream
stalled.
He could not get a visa.
He had one from working
at eBay, but it was an
L1A: it could not be
transferred to another
company. Facebook was
willing to sponsor him for
an H1B, the type reserved
for highly skilled workers,
but there were none left.
It was only May, and
already the federal cap on
H1Bs had been topped,
mainly by IT outsourcing
companies based in India
who gobbled them up to
ensure a cheaper,
immigrant labour force in
its US support centres.
This has become a point
of contention for Silicon
Valley tech companies,
says Laura Reiff,
immigration lobbyist with
Greenberg Traurig. It is
one of the main reasons
Facebook has become a
vocal advocate for reform.
In the six months
Mr Schultz waited for
a green card – the fast
tracked pace – Facebook’s
staff went from more than
100 to 500.
It captured its growth
guru in the end, but
because it altered its
stockbased compensation
plan during that window,
the delay meant a big loss
for Mr Schultz.
“[My boss] called it the
most expensive green card
ever,” he says.
His colleagues at Facebook call him
The Wolf. Although Alex Schultz
bears little physical resemblance to
the character in the cult hit Pulp
Fiction, his no-apologies approach to
reviving Facebook’s advertiser base
has conjured images among co-work-
ers of the film’s crime-scene cleaner
who takes charge of messy situations,
barks orders, and ultimately “solves
problems”.
“I definitely break some heads,”
says Mr Schultz, 30, Facebook’s senior
director of growth marketing.
The messy problem he is tasked
with solving is luring small busi-
nesses to join Facebook. Though the
social network has deployed aggres-
sive sales teams to win the marketing
budgets of large brands, it cannot
afford to do the same for the millions
of small businesses around the world.
Instead the company must rely on
data and design to get them hooked
and eventually move to Facebook’s
self-service paid advertising.
The competition is intense. Brian
Wieser, an analyst with Pivotal
Research, says Google generates
70 per cent of ad sales from small
businesses. He believes that most of
Facebook’s revenue growth – hun-
dreds of millions of dollars worth – is
coming from this sector.
“We know growth from large
brands isn’t that substantial yet. If
you’re already spending $10m with
Facebook, you’re not going to spend
$20m or $50m,” he says. “The average
small business spends $10,000 a year
on Google. It’s not unrealistic to
assume that same cohort could be
spending $1,000 a year on Facebook.”
The challenge of attracting local
businesses to the social network is
intertwined with efforts to build – and
hold on to – its 1.1bn user population.
“Advertisers are people, too,” reads
a blue flyer hanging near Mr Schultz’s
desk. “No, srsly.”
The team has doubled the number
of small businesses on Facebook from
8m last June to 16m today. Of those
businesses, at least 500,000 are paying
advertisers, putting Facebook on
track to reach the milestone of 1m
advertisers this year.
Exactly how Facebook woos small
business is a complex science Mr
Schultz refers to as the company’s
“secret sauce”. He is part of the
growth and analytics team, which
studies vast amounts of data – or “big
data” – looking for patterns in how
users and advertisers use the site.
They study the behaviour of adver-
tisers on the site – what they click on
and what they do not – and try to
figure out what features will make
them more likely to set up a Facebook
page, and eventually buy ads.
Mr Schultz says: “We do what
people refer to as ‘growth hacking’,
which falls somewhere between prod-
uct engineering and marketing.” The
mandate to increase the number of
active advertisers on the site was
issued in the lead-up to the company’s
public listing last May, around the
same time the social network suffered
the departure of one of its biggest
advertisers, General Motors, and came
under intense scrutiny over its lack of
progress in mobile advertising.
Since then, they have made some
important developments that have
helped convince small businesses to
pull out their credit cards, such as
previewing a mock-up of an ad on
their page as an enticement, and a
new mobile ad-buying feature that
allows people to order and monitor
ads from their mobile phones.
Wording is also an important factor.
Four years ago, the team noticed a
spike in the data patterns in France.
More businesses were buying ads
there compared with other countries.
When they looked into it, they saw
that Facebook’s translators had trans-
lated the “advertise” button from the
US site to “créer un ad” or “create an
ad”. Facebook changed the wording in
all languages, and saw a 40 per cent
increase in ad buying across the
globe, Mr Schultz says.
In addition to advertising, the
growth team is deployed to work with
teams across the company, including
messaging, photos, and games, to find
the tricks that entice people to share
more – which in turn increases the
total time spent on the site, a concern
of advertisers.
In developed countries in particular,
such as the US and Western European
nations, regions where Facebook
draws most of its revenues, some
surveys indicate that some users
may be suffering from Facebook
fatigue.
More than a quarter of Facebook
users in the US say they will reduce
the amount of time they spend on the
site this year, according to a report
from the Pew Research Center, while
61 per cent say they will take a “Face-
book vacation” of several weeks.
Facebook’s official response to these
reports is to refer to the steady
upward curve in overall user growth.
Internally, the growth team focuses
on “resurrecting” users who have
“gone stale,” says Naomi Gleit, senior
director of product management, and
preventing them from ever cycling
out of the monthly active user
numbers.
Historically, the biggest key to keep-
ing people on Facebook is getting
them to add more friends, she says.
Today, almost as effective, is getting
them to use mobile applications.
Such discoveries are the work of a
breed of data scientists, who know
how to look for and find patterns in
huge data sets.
Following in Facebook’s footsteps,
many other companies and start-ups
have started forming their own
growth teams.
“The secret is out,” says Dan
Siroker, chief executive of website
analytics firm, Optimizely.
“In the past it was more luck than
skill to build a business that would be
‘sticky’. Now you can get data that
shows what people like and you
can invest in those things to get a
business to grow.”
Facebook on data trail of small advertisers
News analysis
The company’s analytics
team tracks the online
habits of potential site
users hoping to sell
them advertising space,
writes April Dembosky
‘We do growth
hacking, which falls
somewhere
between product
engineering and
marketing’
Alex Schultz, Facebook
ON FT.COM
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