Presentation given to the European Union Member States eGovernment Working Group, within the Greek presidency of the European Union in 2002. Back then, I was working for Archetypon SA, a Greek IT company. The email shown is no longer valid.

1. MS e-Government WG Athens 28 February 2002
Dr. Efthimios Tambouris
Archetypon S.A.
tambouris@archetypon.gr
An Integrated Platform for One-Stop
Government:
The eGOV project

2. MS e-Government WG Athens 28 February 20022
Contents
One-Stop Government
eGOV Project Overview
Use Scenarios: Public Servants and Citizens
Next Steps

3. MS e-Government WG Athens 28 February 20023
One-Stop Government
Definition:
The integration of public services from a customer’s (citizen or
business) point of view.
Characteristics:
Services must be integrated (technological and organisational
challenge)
The integration must follow citizens needs (human, technical and
organisational challenge)
Life-events and business-episodes as guiding metaphors
for integration:
The life-event concept: Life-events describe situations of human
beings where public services may be required.
The business-episode concept: Business episodes describe topics
of companies and self-employed citizens that may trigger public
services or interactions with public authorities.

4. MS e-Government WG Athens 28 February 20024
Human centered Service Provision
From a model based on the internal organization of the Public Sector to a
model based on the needs of the citizen
Municipality
Directorate of
Urban Planning
Directorate of
Technical
Service
Directorate
of Citizenship
Ministry of
the
Interior
Tax Office
CITIZEN
BIRTH
SCHOOL
WORK
HEALTH
TRAVEL
MARRIAGE
PENSION
DEATH

5. MS e-Government WG Athens 28 February 20025
National Portals (some examples)
Austria: www.help.gv.at
UK: www.ukonline.gov.uk
France: www.service-public.fr
Portugal: www.infocid.pt
Finland: www.opas.vn.fi
Switzerland: www.ch.ch
USA: www.firstgov.gov
Singapore: www.ecitizen.gov.sg

6. MS e-Government WG Athens 28 February 20026
Service Provision Model
Each channel has its own system for connection
with the back-office
PORTAL
G2G
System for
Providing
Services and
Content
and for
Coordination
Activities
One-Stop Government
Platform

7. MS e-Government WG Athens 28 February 20027
One-Stop Government
eGOV Project Overview
Use Scenarios: Public Servants and Citizens
Next Steps
Contents

8. MS e-Government WG Athens 28 February 20028
Project Fact Sheet
Name: An Integrated Platform for Realising Online One-Stop
Government
Contract: IST-2000-28471
Duration: 24 months
Budget: 4,782,211 €
EC Funding: 2,500,000 €
Person Months: 468.2
Web Site: www.egov-project.org; www.egovproject.org
(available in English, German, French and Greek)
E-mail: info@egov-project.org

9. MS e-Government WG Athens 28 February 20029
The Consortium
• IKV ++
• Archetypon S.A.
• NCSR ‘Demokritos’
• Ministry of Interior, Public
Admin & Decentralisation
• Municipality of Amaroussion
• Siemens
• University of Linz
• Ministry of Public service
and Sports
• Federal Computer Center• IDHEAP
• Tieto Enator
 PO: Frederic Loeurng
• Beijing?

10. MS e-Government WG Athens 28 February 200210
Archetypon S.A. and e-Government
Archetypon:
 A Hellenic, independent IT company
 Stable rhythm of growth (from 35 to 150 employees in the last 5 years)
 International Market focused (customers: Microsoft, IBM, Siebel, European
Commission…)
 Activities: e-Government, e-Solutions, S/W engineering & testing factory, multi-
lingual content, digital media, telecoms, consulting.
 e-Government Unit:
 Coordination of IST EURO-CITI and eGOV projects
 Initiator and partner in IST SmartGov project
 Many scientific publications
 Members act as Team Members in CEN and Dublin Core-GOV Working Group.
 Members act as peer-reviews in significant e-government workshops and
conferences e.g. EGOV conference (within DEXA), KMinGOV, e-government track
within Bled e-commerce conference etc.
 Members act as thinks tank members, consultants, experts etc. in a number of
projects, panels, groups etc.

11. MS e-Government WG Athens 28 February 200211
eGOV Conceptual Model
Mid-office PortalBack-office
Life-event
Public
Service
Info for
Services
Back-office
processes and
existing
systems
Metadata
GovML files
eGOV
Composite
Service
eGOV
Elementary
Service

12. MS e-Government WG Athens 28 February 200212
Public Services: eGOV Architecture
Public Authority 2
Public Authority 1
Mid-office Portal
Public Authority responsible
for one-stop government
Back-office
/**
* Constructor.
*
* @param regQueryUrl Query Url to Registry component, optional: could be given
in property, @see EgovRegistry
* @param regHttpProxyHost Proxy Host (if beyond firewall) to Registry component, optional:
could be given in property,
* @see EgovRegistry
* @param regHttpProxyPort Proxy Port (if beyond firewall) to Registry component, optional:
could be given in property,
* @see EgovRegistry
* @exception EgovException If bad arguments or logger initialisation fails
* @see EgovException
*/
public EgovWSClient(String regQueryUrl, String regHttpProxyHost, String regHttpProxyPort) throws
EgovException
/**
* Gets the wsdl url and access point url of a Service and it's service id.
* Only one fetch from UDDI needed.
* <br/> A. Service name match: Only partial match needed.
* <br/> B. Service id match: Perfect match needed.
* <br/> Final match is logical AND operation between A and B.
*
* @param serviceName Service name
* @param serviceId Service id
* @return String array, 0: WSDL Url, 1: Access Point Url
* @exception EgovException If service failed
* @see EgovException
*/
public synchronized String[] getWsdlAndAccessPointUrls(String serviceName, String serviceId)
throws EgovException
/**
* Retrieves the data from url.
*
* @param url Url as String
* @return Data from url as String
* @exception EgovException If service failed.
* @see EgovException
*/
public String getData(String url) throws EgovException
/**
* Connect to service.
*
* @param url Access Point Url as String
* @param params Paramters for the service and SOAP parameters
* @return Xml Response Message as String
* @exception EgovException If service failed.
* @see EgovException
*/
public String connectToService(String url, String params) throws EgovException
/**
* Convert to string.
*
* @return String String representation of object
*/
public String toString()
/**
* Constructor.
*
* @param regQueryUrl Query Url to Registry component, optional: could be given
in property, @see EgovRegistry
* @param regHttpProxyHost Proxy Host (if beyond firewall) to Registry component, optional:
could be given in property,
* @see EgovRegistry
* @param regHttpProxyPort Proxy Port (if beyond firewall) to Registry component, optional:
could be given in property,
* @see EgovRegistry
* @exception EgovException If bad arguments or logger initialisation fails
* @see EgovException
*/
public EgovWSClient(String regQueryUrl, String regHttpProxyHost, String regHttpProxyPort) throws
EgovException
/**
* Gets the wsdl url and access point url of a Service and it's service id.
* Only one fetch from UDDI needed.
* <br/> A. Service name match: Only partial match needed.
* <br/> B. Service id match: Perfect match needed.
* <br/> Final match is logical AND operation between A and B.
*
* @param serviceName Service name
* @param serviceId Service id
* @return String array, 0: WSDL Url, 1: Access Point Url
* @exception EgovException If service failed
* @see EgovException
*/
public synchronized String[] getWsdlAndAccessPointUrls(String serviceName, String serviceId)
throws EgovException
/**
* Retrieves the data from url.
*
* @param url Url as String
* @return Data from url as String
* @exception EgovException If service failed.
* @see EgovException
*/
public String getData(String url) throws EgovException
/**
* Connect to service.
*
* @param url Access Point Url as String
* @param params Paramters for the service and SOAP parameters
* @return Xml Response Message as String
* @exception EgovException If service failed.
* @see EgovException
*/
public String connectToService(String url, String params) throws EgovException
/**
* Convert to string.
*
* @return String String representation of object
*/
public String toString()
Citizen
Life Event
Public
Service
Public
Service
Public
Service

13. MS e-Government WG Athens 28 February 200213
Public Content:
GovML as a proposed standard
1. GovML for describing life-events
 Contains attributes that standardize the presentation of life-events information
 5 elements: Title, Description, Language, Related Services, Law
2. GovML for describing public services (according to law)
 Contains attributes that standardize the presentation of information on public
services, as described by the respective law
 Created once for each public service and usually centrally – usually changes
only when the respective law changes
 19 elements: Title, Description, Audience, Cost, …
3. GovML for describing public services as delivered by public
authorities
 Contains attributes that standardize the presentation of information on how a
certain public service is delivered by a public authority
 Created by each authority for each public service – updated when some
essential info changes (e.g. name of responsible public servant)
 25 elements: Title, Description, Service Hours, Contact Details …

14. MS e-Government WG Athens 28 February 200214
Public Content:
eGOV Metadata Element Set
eGOV Metadata Element Set (or Application
Profile)
A proposed standard for locating and retrieving public
sector information resources
Based on Dublin Core, IDA (MIReG project), national
initiatives, international projects etc.
Specified by the eGOV partners
Presented to CEN (European Committee for
Standardization)

15. MS e-Government WG Athens 28 February 200215
Main Benefits of eGOV Approach
 Benefits to citizens and businesses:
Invocation of integrated public services based on the life-event
concept
Invocation of individual public services
Benefits to public authorities:
eGOV services may be re-used in many different life-events
Existing automated public services can be provided to the
citizens through the eGOV platform
Automated as well as non-automated public services can be
integrated in the eGOV platform
The eGOV conceptual model is implemented based on
standards and state of the art technologies (XML, RDF,
UDDI, WSDL, SOAP, etc.)

16. MS e-Government WG Athens 28 February 200216
Current Status
Technical Activities:
Integration and Deployment at Austria and Greece almost
completed
Next Step: Trials in Greece and Austria until 31 May 2002
Life-events and Services will be selected by Public
Authorities (several have been modeled incl. Getting
married, elections process, new business, etc.)
Dissemination:
More than 20 scientific publications!
Invited presentations at French PM Cabinet, Romanian
Ministry, Berlin e-Government Workshop, EC
Interoperability Workshop …

17. MS e-Government WG Athens 28 February 200217
One-Stop Government
eGOV Project Overview
Use Scenarios: Public Servants and Citizens
Next Steps
Contents

18. MS e-Government WG Athens 28 February 200218
A new public service to eGOV portal
SD CD
2.
Describe
Service
3.
Publish
Service
1.
Create
Service

19. MS e-Government WG Athens 28 February 200219
1. Create service
/**
* Constructor.
*
* @param regQueryUrl Query Url to Registry component, optional: could be given
in property, @see EgovRegistry
* @param regHttpProxyHost Proxy Host (if beyond firewall) to Registry component, optional:
could be given in property,
* @see EgovRegistry
* @param regHttpProxyPort Proxy Port (if beyond firewall) to Registry component, optional:
could be given in property,
* @see EgovRegistry
* @exception EgovException If bad arguments or logger initialisation fails
* @see EgovException
*/
public EgovWSClient(String regQueryUrl, String regHttpProxyHost, String regHttpProxyPort) throws
EgovException
/**
* Gets the wsdl url and access point url of a Service and it's service id.
* Only one fetch from UDDI needed.
* <br/> A. Service name match: Only partial match needed.
* <br/> B. Service id match: Perfect match needed.
* <br/> Final match is logical AND operation between A and B.
*
* @param serviceName Service name
* @param serviceId Service id
* @return String array, 0: WSDL Url, 1: Access Point Url
* @exception EgovException If service failed
* @see EgovException
*/
public synchronized String[] getWsdlAndAccessPointUrls(String serviceName, String serviceId)
throws EgovException
/**
* Retrieves the data from url.
*
* @param url Url as String
* @return Data from url as String
* @exception EgovException If service failed.
* @see EgovException
*/
public String getData(String url) throws EgovException
/**
* Connect to service.
*
* @param url Access Point Url as String
* @param params Paramters for the service and SOAP parameters
* @return Xml Response Message as String
* @exception EgovException If service failed.
* @see EgovException
*/
public String connectToService(String url, String params) throws EgovException
/**
* Convert to string.
*
* @return String String representation of object
*/
public String toString()
• process modelling
• service implementation
• Web service creation
SD

20. MS e-Government WG Athens 28 February 200220
2.1 Decribe Service using GovML
• specific description
• general description
SR

21. MS e-Government WG Athens 28 February 200221
2.2 Add metadata for service using eGOV AP
• metadata model
• service metadata
…
Life Event
...
...Marriage
Resource
Civil
Marriage
Religious
Marriage
...
CD

22. MS e-Government WG Athens 28 February 200222
3. Publish eGOV service to Portal
CD
SD

23. …so
about
getting
married…
eGov Portal
Authentication SIR UDDI Actual content Actual service

24. …so
about
getting
married…
eGov Portal
Authentication SIR UDDI Actual content Actual service
Life-events
Marriage
…so about
getting
married…

25. …so
about
getting
married…
eGov Portal
Authentication SIR UDDI Actual content Actual service

26. …so
about
getting
married…
eGov Portal
Authentication SIR UDDI Actual content Actual service

27. …so
about
getting
married…
eGov Portal
Authentication SIR UDDI Actual content Actual service

28. MS e-Government WG Athens 28 February 200228
One-Stop Government
eGOV Project Overview
Use Scenarios: Public Servants and Citizens
Next Steps
Contents

29. MS e-Government WG Athens 28 February 200229
The OneStopGov proposal
Objectives:
To finalise research on one-stop government
To proceed with mass deployment in Europe and China
Main partners:
The eGOV Consortium + Beijing + new public authorities
Logistics:
Will be submitted in 1st Call of IST porgramme of FP6
Open Invitation:
To all organisations represented here!
To public authorities responsible for national portals

30. MS e-Government WG Athens 28 February 200230
Towards a European standard for
metadata for governmental resources
Aim:
To specify a common Metadata Application Profile for the whole
public sector in Europe
Initiator:
Project currently running by CEN (the European Committee for
Standardization)
Liaisons with IDA (MIReG project), DC-Gov Working group etc.
Survey under way:
Does your country has a metadata element set? What are the
elements?
What was the methodology used to derive that set?
Your answers are valuable!
Please send them via e-mail at tambouris@archetypon.gr

31. MS e-Government WG Athens 28 February 200231
Thank you for your attention!
Questions/Comments?
tambouris@archetypon.gr