This document provides an executive summary and introduction for a report analyzing baggage handling solutions at four major international airports: Dubai International Airport, Dallas Fort Worth International Airport, McCarran International Airport, and London Heathrow Airport. The report aims to identify problematic areas in baggage handling processes and recommend improvements that could increase efficiency, speed, and accuracy at Hartsfield-Jackson Atlanta International Airport. Over 21 million bags were mishandled worldwide in 2013, costing the aviation industry $2.09 billion. With air travel increasing, baggage handling is a key concern for both airports and airlines.
The Core Institute's High-Tech Health Care StrategyShay Moser
The document discusses leading health care by focusing on sustainability, profitability, and survival. It notes that health care is currently between the standardized procedures and automation phases of industry development seen in other sectors like aviation. Successful management requires data analysis, stakeholder alignment, and care redesign to improve outcomes, reduce costs, and manage utilization across the care continuum.
The document provides recommendations and timelines for recruitment and talent planning processes in Q1 2015. It recommends that the peak recruitment period be May-June-July 2015 to match expected workload peaks in Q2 and Q3. It suggests two timelines for an LCC recruitment event, one in late February/early March and another in early March. It outlines steps and deadlines for talent planning, including sending initial and updated talent plans to recruitment by mid-January and late January, respectively. The document provides instructions on how to fill out the talent plan, including using proper role names, including productivity and retention data, and indicating conversion rates. It specifies that the current and incoming LC VP TMs should create the talent plan jointly but
The document is a recommendation report evaluating the state of the Women and Gender Studies minor program at York College of Pennsylvania. It summarizes research conducted including interviews with YCP staff, a student survey, and interviews with a campus LGBTQ organization. The research found low student awareness of the minor, stagnation in enrollment numbers, and a need to expand and diversify course offerings. The recommendation is to revamp the minor by expanding the curriculum, rebranding course titles to increase appeal, and boosting advertising to raise visibility and draw more students to the program.
Summit14 -T2.3: Re-writing Your Recruitment Strategy -ClouderaJobvite
The Cloudera recruitment team sought to improve their talent acquisition processes by reconfiguring their applicant tracking system (ATS), Jobvite. They started with over 250 employees, 100 open roles, no internal recruiting resources, and Jobvite not being fully utilized. A consultant was brought in to analyze Jobvite usage and recommend changes. The plan was to streamline workflows, train all users, create reporting dashboards, and migrate to a new Jobvite UI. Changes like consolidating candidate statuses and tracking sources improved usability. The project launched on time and under budget, resulting in enhanced mobility, data accessibility, and administrative efficiencies for the recruitment team.
The document analyzes the negative impact of internet distractions on student performance in the Digital Media Design Technology (DMDT) computer labs. It finds that at least one fourth of DMDT students get distracted from their schoolwork by websites like YouTube, Facebook, and Twitter. This leads to incomplete or poor quality work. Blocking time-consuming websites that are irrelevant to coursework could help students focus and likely improve average GPA. The document recommends blocking specific distracting sites to reduce distractions by more than half and help students focus on their projects.
This document analyzes research on how classroom practice affects students' brains and knowledge retention. It surveys teachers at Douglas Intermediate School to determine average daily practice time for reading and math. Several programs are available to support practice, including Accelerated Reader and Math. The research finds that less than half of teachers use ungraded practice regularly, and recommends recognizing its benefits and utilizing existing programs through workshops.
This document summarizes a case study about workers at the Ford Motor's Wixom plant assembly line. It describes the observations of Roger Rapoport, who worked on the assembly line as a summer replacement. The summary notes that the work was physically tiring and repetitive, with little room for problem solving. Training and supervision of workers were ineffective. Workers felt a loss of identity and pride in their work. The management was limited by a lack of emphasis on worker needs, poor work conditions, and imbalance between work and leisure. Recommendations included applying Elton Mayo's theories to motivate workers through better communication and involvement.
The Core Institute's High-Tech Health Care StrategyShay Moser
The document discusses leading health care by focusing on sustainability, profitability, and survival. It notes that health care is currently between the standardized procedures and automation phases of industry development seen in other sectors like aviation. Successful management requires data analysis, stakeholder alignment, and care redesign to improve outcomes, reduce costs, and manage utilization across the care continuum.
The document provides recommendations and timelines for recruitment and talent planning processes in Q1 2015. It recommends that the peak recruitment period be May-June-July 2015 to match expected workload peaks in Q2 and Q3. It suggests two timelines for an LCC recruitment event, one in late February/early March and another in early March. It outlines steps and deadlines for talent planning, including sending initial and updated talent plans to recruitment by mid-January and late January, respectively. The document provides instructions on how to fill out the talent plan, including using proper role names, including productivity and retention data, and indicating conversion rates. It specifies that the current and incoming LC VP TMs should create the talent plan jointly but
The document is a recommendation report evaluating the state of the Women and Gender Studies minor program at York College of Pennsylvania. It summarizes research conducted including interviews with YCP staff, a student survey, and interviews with a campus LGBTQ organization. The research found low student awareness of the minor, stagnation in enrollment numbers, and a need to expand and diversify course offerings. The recommendation is to revamp the minor by expanding the curriculum, rebranding course titles to increase appeal, and boosting advertising to raise visibility and draw more students to the program.
Summit14 -T2.3: Re-writing Your Recruitment Strategy -ClouderaJobvite
The Cloudera recruitment team sought to improve their talent acquisition processes by reconfiguring their applicant tracking system (ATS), Jobvite. They started with over 250 employees, 100 open roles, no internal recruiting resources, and Jobvite not being fully utilized. A consultant was brought in to analyze Jobvite usage and recommend changes. The plan was to streamline workflows, train all users, create reporting dashboards, and migrate to a new Jobvite UI. Changes like consolidating candidate statuses and tracking sources improved usability. The project launched on time and under budget, resulting in enhanced mobility, data accessibility, and administrative efficiencies for the recruitment team.
The document analyzes the negative impact of internet distractions on student performance in the Digital Media Design Technology (DMDT) computer labs. It finds that at least one fourth of DMDT students get distracted from their schoolwork by websites like YouTube, Facebook, and Twitter. This leads to incomplete or poor quality work. Blocking time-consuming websites that are irrelevant to coursework could help students focus and likely improve average GPA. The document recommends blocking specific distracting sites to reduce distractions by more than half and help students focus on their projects.
This document analyzes research on how classroom practice affects students' brains and knowledge retention. It surveys teachers at Douglas Intermediate School to determine average daily practice time for reading and math. Several programs are available to support practice, including Accelerated Reader and Math. The research finds that less than half of teachers use ungraded practice regularly, and recommends recognizing its benefits and utilizing existing programs through workshops.
This document summarizes a case study about workers at the Ford Motor's Wixom plant assembly line. It describes the observations of Roger Rapoport, who worked on the assembly line as a summer replacement. The summary notes that the work was physically tiring and repetitive, with little room for problem solving. Training and supervision of workers were ineffective. Workers felt a loss of identity and pride in their work. The management was limited by a lack of emphasis on worker needs, poor work conditions, and imbalance between work and leisure. Recommendations included applying Elton Mayo's theories to motivate workers through better communication and involvement.
The document is a report summarizing a study on employee morale at a Starbucks location. It finds that closing baristas have lower morale than opening baristas, due to a lack of communication between closing staff and management, inconsistent task expectations between shifts, and closing baristas being overburdened with tasks and customer demands given limited resources. The report recommends the store manager meet weekly with all employees to improve communication, create standardized daily task lists divided evenly between shifts, and provide clear expectations for each shift.
This document outlines a recommendation report for York College's Women's Gender Studies minor program. It includes sections on introducing the program, comparing it to other programs, researching essential topics, assessing student interest and awareness, and evaluating current courses. The conclusions section will discuss what a current, relevant WGS program entails. Recommendations include re-branding the program to increase interest and applying for a WGS course to become a general education requirement.
Employee turnover and retention in banks was studied. Turnover refers to employees leaving and being replaced, while retention aims to keep valuable employees. High turnover can hurt productivity and profitability. Reasons for turnover include low pay, lack of career growth, and poor work environment or management. Banks can reduce turnover by offering competitive pay and benefits, training and development opportunities, and an engaging workplace culture with supportive supervision. The cost of employee turnover is high, so retention is important for banks to maintain a stable, skilled workforce.
This report recommends one of two lug wrench designs (Design A or Design B) for an all-terrain vehicle based on cost, weight, strength, and dimensions. Design B is recommended because it has advantages over Design A in cost, weight, and strength, which are the most important criteria. Specifically, Design B costs less per unit to produce, is lighter, and has a much higher strength factor of safety. While Design A may be simpler to manufacture, Design B better meets the needs of the customer and manufacturer.
The report analyzes the tutorial "Transcripts Online", which was created on the software Powerpoint. The purpose of this report is to show memorability and satisfaction of the tutorial, and of course to state any problems, errors and recommendations. The designer of the tutorial can revise their tutorial after I have critiqued it.
Recruitment Selection, Training & DevelopmentNilesh Ghadge
The document discusses recruitment, selection, training and development processes at Coca-Cola with a focus on sales personnel. It covers recruiting both internally and externally, selecting candidates through tests and interviews, providing ongoing training to new and existing employees, and evaluating training programs. Coca-Cola places an emphasis on mentoring relationships and developing a motivated workforce through benefits and opportunities for growth.
Recommendation Report and Proposal ProjectAshley Taylor
The document is a proposal from the Columbus, GA Committee for Better Building and Development requesting $20 million in grant funding from the Robert W. Woodruff Foundation. The proposal details a plan to revitalize the Booker T. Washington housing units and develop commercial properties in the Liberty District area of Columbus. The plan includes renovating the interior and exterior of the BTW housing units, demolishing structures, and constructing new commercial buildings. It provides a schedule, budget, and describes how the committee will address various implementation factors and evaluate the outcomes of the project.
The document discusses the elements and structure of a recommendation report. A recommendation report analyzes a problem, determines the best solution, and recommends solutions based on the data and conclusions. Key elements include an introduction, background on the problem, explanation of methods, data and visuals, evaluation of data, summary of data, conclusions drawn from the data, and recommendations based on the data and conclusions. The report consists of front matter, body, and back matter sections. The body contains an introduction, methods, results, conclusions, and recommendations sections.
Report Writing - Conclusions & Recommendations sectionsSherrie Lee
The document discusses conclusions and recommendations sections of reports. It explains that conclusions should logically summarize the findings and lead into recommendations. Recommendations must flow logically from conclusions, be relevant to the purpose, and feasible to implement. The document provides examples of writing conclusions and recommendations for a report on issues at a polytechnic canteen and reasons for a decline in usage. It emphasizes that recommendations should be brief, clear, and precise based on sufficient analysis.
This document discusses airport ramp safety. It provides background on ramp activities and common incident types. Analysis identifies two main categories of ramp incidents - operational damage and personal injury. Human error is a major cause, due to issues like poor situational awareness, ineffective communication, and fatigue. To improve safety, alternatives are proposed that focus on regulatory guidance, work process changes, and new technologies. Reducing human errors through better training and accountability can help mitigate ramp incidents and accidents.
The Federal Aviation Administration Should Not Shut Down...Cindy Wooten
The document discusses arguments for why the Federal Aviation Administration (FAA) should not shut down small airport air traffic control towers. It notes that air travel safety has greatly improved since the FAA was established in 1958. Private companies can operate air traffic control towers more cheaply than the federal government. Contracting air traffic control towers to private companies could save the U.S. government a lot of money. The FAA's main concern is air travel safety as they oversee millions of commercial flights each year.
(1)Running head SAMPLING AND DATA COLLECTIONSAMPLING AND D.docxaryan532920
(
1
)Running head: SAMPLING AND DATA COLLECTION
SAMPLING AND DATA COLLECTION (
2
)
Sampling Design and Data Collection
For
Dyeus Airlines
Qiana Reynolds
QNT/561
1/9/17
Dr. Heidi Carty
Sampling Design and Data Collection
Sampling
The target population, in this case, will be a large number of travelers who use Dyeus Airlines. Of this, a sample of travelers will be selected. This population has been selected since they are best placed to offer information on whether the waiver on the bags will lure them into making repeat deals with the airline company. Since they are already well versed with other factors that may affect their dealing with the company, it will be assumed that the only variable that would affect their future transactions with the company is the waiver offered on the first two bags in their luggage. The sampling method will be simple random sampling. This will ensure that all the travelers have equal chances of being selected as a sample and that the choosing of any of the travelers as a sample will purely depend on chance. Respondents will be protected by not asking for their names or any form of personal information. In this way, they will feel more ready to provide accurate information without fear of being haunted by their information. To ensure the validity of data, the researcher will discuss the project design with relevant authorities and colleagues at every stage of the project.
Data collection
Data collection will be based on observation. Under his method of data collection, the number of customers who buy tickets will be observed to identify whether there are any changes. The observation will also check whether the number of bags in the planes decreases or increase as the days go by. Data collected will be stored in a computer with enough security to ensure that the information is not accessed by unauthorized people. The data will also be backed up online to ensure that even if something happens to the computer to make it lose information, the data can still be retrieved elsewhere.
References
Chawla, N. V., Bowyer, K. W., Hall, L. O., & Kegelmeyer, W. P. (2002). SMOTE: synthetic minority over-sampling technique. Journal of artificial intelligence research, 16, 321-357.
Kalagnanam, J. R., & Diwekar, U. M. (1997). An efficient sampling technique for off-line quality control. Technometrics, 39(3), 308-319.
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Business Research Project
Christopher Abgande, Lee DeVaughan, Sheri LeBeau, Qiana Reynolds, Andrew Rice
QNT/561
12/19/16
Dr. Heidi Carty
Running head: BUSINESS RESEARCH PROJECT
1 ...
Running Head: SAFETY IN AVIATION 0
SAFETY IN AVIATION 1
Safety in Aviation
Meshari Al-Shahin
Dr. Jennifer Nader
ERAU
Meshari Al-Shahin
1420 New Bellevue Ave
Daytona Beach, Fl 32114
Nov 6, 2018
Daniel Elwell
FAA
800 Independence Ave SW
Washington, DC 20591
Re: Safety in Aviation Submittal 1420 new Bellevue
Dear Mr. Elwell,
Enclosed is my aviation submission for safety in aviation at Embry Riddle Aeronautical University. My project was on aviation safety and from the word go relied on quantitative studies. The PDF packet includes 9 pages and breaks down as follows:
1. The letter of transmittal: pg.2
2. Abstract: pg.3
3. Analytical paragraph: pg.5
4. Introduction and Background: pg.6
5. Recommendation: pg.9
6. Conclusion: pg.10
7. References: pg.11
Considering the nature of report, it is limited in scope to different structure and platforms; we expect some challenges in the completion of research topic due to the time factor. I fully expect a further research and analysis of data applying statistical tools. On top of that, the project calls for analysis and recommendation of the research. The memorandum is attached to show the job allocation and scheduling thus I would require more time as I shall rely upon qualitative and quantitative tools of research. Therefore, I would request for a special consideration of all my sections of the project.
I would like to go ahead with my project on safety in aviation. Kindly pay a close attention to the progressive report of the work done and offer any green light for the completion of the project. Your guidance would be appreciated to the latter. Moreover, let me know if you experience any difficulties with my files or anything that seems to be not in order. You can contact me anytime via email at [email protected].
Thanks for your concern in advance,
Meshari Al-Shahin
Meshari Al-Shahin
Abstract
This paper summarized various measures taken for safety in aviation and considered the various responsibilities assigned to different people to ensure that there is a safe flying environment. The paper tries to provide solutions to the aviation industry that are effective for the aviation industry and useful to the employees in the industry, as well as travellers and used a problem-solution analysis. The report was designed to offer viable solutions to the problems that have arisen due to the expansion of air transport. An in-depth analysis of the issues surrounding the aviation management systems as well as the individual contribution to the general operations is highly scrutinized. Weather and climatic conditions were included as part of this study as it has been linked a large number of deaths because of poor insight, which thus have led to accidents. The recommendations include that it is advisable for .
Running Head: SAFETY IN AVIATION 0
SAFETY IN AVIATION 1
Safety in Aviation
Meshari Al-Shahin
Dr. Jennifer Nader
ERAU
Meshari Al-Shahin
1420 New Bellevue Ave
Daytona Beach, Fl 32114
Nov 6, 2018
Daniel Elwell
FAA
800 Independence Ave SW
Washington, DC 20591
Re: Safety in Aviation Submittal 1420 new Bellevue
Dear Mr. Elwell,
Enclosed is my aviation submission for safety in aviation at Embry Riddle Aeronautical University. My project was on aviation safety and from the word go relied on quantitative studies. The PDF packet includes 9 pages and breaks down as follows:
1. The letter of transmittal: pg.2
2. Abstract: pg.3
3. Analytical paragraph: pg.5
4. Introduction and Background: pg.6
5. Recommendation: pg.9
6. Conclusion: pg.10
7. References: pg.11
Considering the nature of report, it is limited in scope to different structure and platforms; we expect some challenges in the completion of research topic due to the time factor. I fully expect a further research and analysis of data applying statistical tools. On top of that, the project calls for analysis and recommendation of the research. The memorandum is attached to show the job allocation and scheduling thus I would require more time as I shall rely upon qualitative and quantitative tools of research. Therefore, I would request for a special consideration of all my sections of the project.
I would like to go ahead with my project on safety in aviation. Kindly pay a close attention to the progressive report of the work done and offer any green light for the completion of the project. Your guidance would be appreciated to the latter. Moreover, let me know if you experience any difficulties with my files or anything that seems to be not in order. You can contact me anytime via email at [email protected].
Thanks for your concern in advance,
Meshari Al-Shahin
Meshari Al-Shahin
Abstract
This paper summarized various measures taken for safety in aviation and considered the various responsibilities assigned to different people to ensure that there is a safe flying environment. The paper tries to provide solutions to the aviation industry that are effective for the aviation industry and useful to the employees in the industry, as well as travellers and used a problem-solution analysis. The report was designed to offer viable solutions to the problems that have arisen due to the expansion of air transport. An in-depth analysis of the issues surrounding the aviation management systems as well as the individual contribution to the general operations is highly scrutinized. Weather and climatic conditions were included as part of this study as it has been linked a large number of deaths because of poor insight, which thus have led to accidents. The recommendations include that it is advisable for .
The document provides an overview of developments in the global airline industry, focusing on growth projections, new technologies, and sustainability considerations. Some key points:
- Air passenger traffic is expected to double by 2030, straining existing airport infrastructure. The ICAO is working with stakeholders to implement efficiency improvements through its Global Plan.
- New technologies like continuous descent operations, arrival management, and airborne collision avoidance systems aim to increase airspace capacity and flight efficiency while improving safety.
- Automated flight control technologies could allow for fully automated piloting in the future, taking control of aircraft in emergency situations. However, investments are still needed to integrate these systems.
- Sustainable aviation fuels and more fuel
Week 4 DiscussionCOLLAPSETop of FormOverall Rating· 1· .docxcockekeshia
Week 4 Discussion
COLLAPSE
Top of Form
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"Security Monitoring" Please respond to the following:
· Considering your place of employment or your home computing environment, discuss in detail the way in which in-depth (or layered) defense is employed to enhance security in your chosen environment.
· According to the textbook, Intrusion Detection Systems (IDS), which can be categorized as Host IDS (HIDS) and Network IDS (NIDS), is a means of providing real-time monitoring. Compare and contrast HIDS and NIDS, and provide at least one (1) example identifying when one (1) would be more appropriate to use over the other. Provide a rationale to support your chosen example.
Bottom of Form
This syllabus was developed for online learning by Ervin C. Deck Wiscasset
MGMT_408__online_syllabus_0415
MGMT 408
Airport Management
Online Course Syllabus
Credit Hours: 3
Delivery Method: Online (Internet /Canvas)
Required Course Materials
Wells, A. T., & Young, S. Y. (2011). Airport planning & management (6th
ed.). New York, NY: McGraw-Hill.
ISBN: 978-0-0714-1301-5 Hardcover
ISBN: 0-07-143606-5 E-Book
American Psychological Association. (2010). Publication manual of the
American Psychological Association (6th ed.). Washington, DC:
Author.
ISBN: 978-1-4338-0561-5
(APA website: http://www.apastyle.org/manual/index.aspx)
Federal Aviation Administration. (FAA). (current issue). Airport master
plans. (Advisory Circular No. 150/5070-6B). Washington, DC:
Author.
Federal Aviation Administration. (FAA). (current issue). Airport master plans. (Advisory Circular
No. 150/5070-6B). Washington, DC: Author.
Federal Aviation Administration. (FAA) (current issue). Architectural, engineering, and planning
consultant services for airport grant project. (Advisory Circular No. 150/5100-14D).
Washington, DC: Author.
Note, required CFRs and FAA documents are freely available on the FAA Website. Internet
links are provided in the modules where the documents are applicable and in the Resources
content area along with links for supplemental materials related to aviation management.
http://www.apastyle.org/manual/index.aspx
Page 2 of 8
.
Suggested Supplemental Materials
Federal Aviation Administration. (FAA). (current issue). National Environmental Policy Act
(NEPA) Implementing Instructions for Airport Actions. (Order No. 5050.4B). Washington,
DC: Author.
United States Code of Federal Regulations. (CFR). (current issue). Title 49 part 23, Participation
of disadvantaged business enterprise in concessions. Washington, DC: Government
Printing Office.
United States Code of Federal Regulations (CFR). (current issue). Title 49 part 1542: Airport
Security. Washington, DC: Government Printing Office.
Federal Aviation Administration. (FAA). (2009–2013). Report to Congress: National plan of
integrated airports system (NPIAS). Washin.
Qantas is Australia's largest airline, founded in 1920. It operates both long-haul international and domestic routes under two brands: Qantas and Jetstar. The document analyzes Qantas' external environment using PESTLE and Porter's Five Forces frameworks. It also examines Qantas' resources and capabilities using the VRIO framework. While Qantas has a strong brand and reputation, it faces increasing competition internationally and has seen financial losses in recent years due to rising fuel costs. Recommendations are made to improve Qantas' strategic position.
The document is a report summarizing a study on employee morale at a Starbucks location. It finds that closing baristas have lower morale than opening baristas, due to a lack of communication between closing staff and management, inconsistent task expectations between shifts, and closing baristas being overburdened with tasks and customer demands given limited resources. The report recommends the store manager meet weekly with all employees to improve communication, create standardized daily task lists divided evenly between shifts, and provide clear expectations for each shift.
This document outlines a recommendation report for York College's Women's Gender Studies minor program. It includes sections on introducing the program, comparing it to other programs, researching essential topics, assessing student interest and awareness, and evaluating current courses. The conclusions section will discuss what a current, relevant WGS program entails. Recommendations include re-branding the program to increase interest and applying for a WGS course to become a general education requirement.
Employee turnover and retention in banks was studied. Turnover refers to employees leaving and being replaced, while retention aims to keep valuable employees. High turnover can hurt productivity and profitability. Reasons for turnover include low pay, lack of career growth, and poor work environment or management. Banks can reduce turnover by offering competitive pay and benefits, training and development opportunities, and an engaging workplace culture with supportive supervision. The cost of employee turnover is high, so retention is important for banks to maintain a stable, skilled workforce.
This report recommends one of two lug wrench designs (Design A or Design B) for an all-terrain vehicle based on cost, weight, strength, and dimensions. Design B is recommended because it has advantages over Design A in cost, weight, and strength, which are the most important criteria. Specifically, Design B costs less per unit to produce, is lighter, and has a much higher strength factor of safety. While Design A may be simpler to manufacture, Design B better meets the needs of the customer and manufacturer.
The report analyzes the tutorial "Transcripts Online", which was created on the software Powerpoint. The purpose of this report is to show memorability and satisfaction of the tutorial, and of course to state any problems, errors and recommendations. The designer of the tutorial can revise their tutorial after I have critiqued it.
Recruitment Selection, Training & DevelopmentNilesh Ghadge
The document discusses recruitment, selection, training and development processes at Coca-Cola with a focus on sales personnel. It covers recruiting both internally and externally, selecting candidates through tests and interviews, providing ongoing training to new and existing employees, and evaluating training programs. Coca-Cola places an emphasis on mentoring relationships and developing a motivated workforce through benefits and opportunities for growth.
Recommendation Report and Proposal ProjectAshley Taylor
The document is a proposal from the Columbus, GA Committee for Better Building and Development requesting $20 million in grant funding from the Robert W. Woodruff Foundation. The proposal details a plan to revitalize the Booker T. Washington housing units and develop commercial properties in the Liberty District area of Columbus. The plan includes renovating the interior and exterior of the BTW housing units, demolishing structures, and constructing new commercial buildings. It provides a schedule, budget, and describes how the committee will address various implementation factors and evaluate the outcomes of the project.
The document discusses the elements and structure of a recommendation report. A recommendation report analyzes a problem, determines the best solution, and recommends solutions based on the data and conclusions. Key elements include an introduction, background on the problem, explanation of methods, data and visuals, evaluation of data, summary of data, conclusions drawn from the data, and recommendations based on the data and conclusions. The report consists of front matter, body, and back matter sections. The body contains an introduction, methods, results, conclusions, and recommendations sections.
Report Writing - Conclusions & Recommendations sectionsSherrie Lee
The document discusses conclusions and recommendations sections of reports. It explains that conclusions should logically summarize the findings and lead into recommendations. Recommendations must flow logically from conclusions, be relevant to the purpose, and feasible to implement. The document provides examples of writing conclusions and recommendations for a report on issues at a polytechnic canteen and reasons for a decline in usage. It emphasizes that recommendations should be brief, clear, and precise based on sufficient analysis.
This document discusses airport ramp safety. It provides background on ramp activities and common incident types. Analysis identifies two main categories of ramp incidents - operational damage and personal injury. Human error is a major cause, due to issues like poor situational awareness, ineffective communication, and fatigue. To improve safety, alternatives are proposed that focus on regulatory guidance, work process changes, and new technologies. Reducing human errors through better training and accountability can help mitigate ramp incidents and accidents.
The Federal Aviation Administration Should Not Shut Down...Cindy Wooten
The document discusses arguments for why the Federal Aviation Administration (FAA) should not shut down small airport air traffic control towers. It notes that air travel safety has greatly improved since the FAA was established in 1958. Private companies can operate air traffic control towers more cheaply than the federal government. Contracting air traffic control towers to private companies could save the U.S. government a lot of money. The FAA's main concern is air travel safety as they oversee millions of commercial flights each year.
(1)Running head SAMPLING AND DATA COLLECTIONSAMPLING AND D.docxaryan532920
(
1
)Running head: SAMPLING AND DATA COLLECTION
SAMPLING AND DATA COLLECTION (
2
)
Sampling Design and Data Collection
For
Dyeus Airlines
Qiana Reynolds
QNT/561
1/9/17
Dr. Heidi Carty
Sampling Design and Data Collection
Sampling
The target population, in this case, will be a large number of travelers who use Dyeus Airlines. Of this, a sample of travelers will be selected. This population has been selected since they are best placed to offer information on whether the waiver on the bags will lure them into making repeat deals with the airline company. Since they are already well versed with other factors that may affect their dealing with the company, it will be assumed that the only variable that would affect their future transactions with the company is the waiver offered on the first two bags in their luggage. The sampling method will be simple random sampling. This will ensure that all the travelers have equal chances of being selected as a sample and that the choosing of any of the travelers as a sample will purely depend on chance. Respondents will be protected by not asking for their names or any form of personal information. In this way, they will feel more ready to provide accurate information without fear of being haunted by their information. To ensure the validity of data, the researcher will discuss the project design with relevant authorities and colleagues at every stage of the project.
Data collection
Data collection will be based on observation. Under his method of data collection, the number of customers who buy tickets will be observed to identify whether there are any changes. The observation will also check whether the number of bags in the planes decreases or increase as the days go by. Data collected will be stored in a computer with enough security to ensure that the information is not accessed by unauthorized people. The data will also be backed up online to ensure that even if something happens to the computer to make it lose information, the data can still be retrieved elsewhere.
References
Chawla, N. V., Bowyer, K. W., Hall, L. O., & Kegelmeyer, W. P. (2002). SMOTE: synthetic minority over-sampling technique. Journal of artificial intelligence research, 16, 321-357.
Kalagnanam, J. R., & Diwekar, U. M. (1997). An efficient sampling technique for off-line quality control. Technometrics, 39(3), 308-319.
186
55
.
185
1
95
.
6
96
.
1
2
,
95
.
6
tan
1
arg
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Business Research Project
Christopher Abgande, Lee DeVaughan, Sheri LeBeau, Qiana Reynolds, Andrew Rice
QNT/561
12/19/16
Dr. Heidi Carty
Running head: BUSINESS RESEARCH PROJECT
1 ...
Running Head: SAFETY IN AVIATION 0
SAFETY IN AVIATION 1
Safety in Aviation
Meshari Al-Shahin
Dr. Jennifer Nader
ERAU
Meshari Al-Shahin
1420 New Bellevue Ave
Daytona Beach, Fl 32114
Nov 6, 2018
Daniel Elwell
FAA
800 Independence Ave SW
Washington, DC 20591
Re: Safety in Aviation Submittal 1420 new Bellevue
Dear Mr. Elwell,
Enclosed is my aviation submission for safety in aviation at Embry Riddle Aeronautical University. My project was on aviation safety and from the word go relied on quantitative studies. The PDF packet includes 9 pages and breaks down as follows:
1. The letter of transmittal: pg.2
2. Abstract: pg.3
3. Analytical paragraph: pg.5
4. Introduction and Background: pg.6
5. Recommendation: pg.9
6. Conclusion: pg.10
7. References: pg.11
Considering the nature of report, it is limited in scope to different structure and platforms; we expect some challenges in the completion of research topic due to the time factor. I fully expect a further research and analysis of data applying statistical tools. On top of that, the project calls for analysis and recommendation of the research. The memorandum is attached to show the job allocation and scheduling thus I would require more time as I shall rely upon qualitative and quantitative tools of research. Therefore, I would request for a special consideration of all my sections of the project.
I would like to go ahead with my project on safety in aviation. Kindly pay a close attention to the progressive report of the work done and offer any green light for the completion of the project. Your guidance would be appreciated to the latter. Moreover, let me know if you experience any difficulties with my files or anything that seems to be not in order. You can contact me anytime via email at [email protected].
Thanks for your concern in advance,
Meshari Al-Shahin
Meshari Al-Shahin
Abstract
This paper summarized various measures taken for safety in aviation and considered the various responsibilities assigned to different people to ensure that there is a safe flying environment. The paper tries to provide solutions to the aviation industry that are effective for the aviation industry and useful to the employees in the industry, as well as travellers and used a problem-solution analysis. The report was designed to offer viable solutions to the problems that have arisen due to the expansion of air transport. An in-depth analysis of the issues surrounding the aviation management systems as well as the individual contribution to the general operations is highly scrutinized. Weather and climatic conditions were included as part of this study as it has been linked a large number of deaths because of poor insight, which thus have led to accidents. The recommendations include that it is advisable for .
Running Head: SAFETY IN AVIATION 0
SAFETY IN AVIATION 1
Safety in Aviation
Meshari Al-Shahin
Dr. Jennifer Nader
ERAU
Meshari Al-Shahin
1420 New Bellevue Ave
Daytona Beach, Fl 32114
Nov 6, 2018
Daniel Elwell
FAA
800 Independence Ave SW
Washington, DC 20591
Re: Safety in Aviation Submittal 1420 new Bellevue
Dear Mr. Elwell,
Enclosed is my aviation submission for safety in aviation at Embry Riddle Aeronautical University. My project was on aviation safety and from the word go relied on quantitative studies. The PDF packet includes 9 pages and breaks down as follows:
1. The letter of transmittal: pg.2
2. Abstract: pg.3
3. Analytical paragraph: pg.5
4. Introduction and Background: pg.6
5. Recommendation: pg.9
6. Conclusion: pg.10
7. References: pg.11
Considering the nature of report, it is limited in scope to different structure and platforms; we expect some challenges in the completion of research topic due to the time factor. I fully expect a further research and analysis of data applying statistical tools. On top of that, the project calls for analysis and recommendation of the research. The memorandum is attached to show the job allocation and scheduling thus I would require more time as I shall rely upon qualitative and quantitative tools of research. Therefore, I would request for a special consideration of all my sections of the project.
I would like to go ahead with my project on safety in aviation. Kindly pay a close attention to the progressive report of the work done and offer any green light for the completion of the project. Your guidance would be appreciated to the latter. Moreover, let me know if you experience any difficulties with my files or anything that seems to be not in order. You can contact me anytime via email at [email protected].
Thanks for your concern in advance,
Meshari Al-Shahin
Meshari Al-Shahin
Abstract
This paper summarized various measures taken for safety in aviation and considered the various responsibilities assigned to different people to ensure that there is a safe flying environment. The paper tries to provide solutions to the aviation industry that are effective for the aviation industry and useful to the employees in the industry, as well as travellers and used a problem-solution analysis. The report was designed to offer viable solutions to the problems that have arisen due to the expansion of air transport. An in-depth analysis of the issues surrounding the aviation management systems as well as the individual contribution to the general operations is highly scrutinized. Weather and climatic conditions were included as part of this study as it has been linked a large number of deaths because of poor insight, which thus have led to accidents. The recommendations include that it is advisable for .
The document provides an overview of developments in the global airline industry, focusing on growth projections, new technologies, and sustainability considerations. Some key points:
- Air passenger traffic is expected to double by 2030, straining existing airport infrastructure. The ICAO is working with stakeholders to implement efficiency improvements through its Global Plan.
- New technologies like continuous descent operations, arrival management, and airborne collision avoidance systems aim to increase airspace capacity and flight efficiency while improving safety.
- Automated flight control technologies could allow for fully automated piloting in the future, taking control of aircraft in emergency situations. However, investments are still needed to integrate these systems.
- Sustainable aviation fuels and more fuel
Week 4 DiscussionCOLLAPSETop of FormOverall Rating· 1· .docxcockekeshia
Week 4 Discussion
COLLAPSE
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"Security Monitoring" Please respond to the following:
· Considering your place of employment or your home computing environment, discuss in detail the way in which in-depth (or layered) defense is employed to enhance security in your chosen environment.
· According to the textbook, Intrusion Detection Systems (IDS), which can be categorized as Host IDS (HIDS) and Network IDS (NIDS), is a means of providing real-time monitoring. Compare and contrast HIDS and NIDS, and provide at least one (1) example identifying when one (1) would be more appropriate to use over the other. Provide a rationale to support your chosen example.
Bottom of Form
This syllabus was developed for online learning by Ervin C. Deck Wiscasset
MGMT_408__online_syllabus_0415
MGMT 408
Airport Management
Online Course Syllabus
Credit Hours: 3
Delivery Method: Online (Internet /Canvas)
Required Course Materials
Wells, A. T., & Young, S. Y. (2011). Airport planning & management (6th
ed.). New York, NY: McGraw-Hill.
ISBN: 978-0-0714-1301-5 Hardcover
ISBN: 0-07-143606-5 E-Book
American Psychological Association. (2010). Publication manual of the
American Psychological Association (6th ed.). Washington, DC:
Author.
ISBN: 978-1-4338-0561-5
(APA website: http://www.apastyle.org/manual/index.aspx)
Federal Aviation Administration. (FAA). (current issue). Airport master
plans. (Advisory Circular No. 150/5070-6B). Washington, DC:
Author.
Federal Aviation Administration. (FAA). (current issue). Airport master plans. (Advisory Circular
No. 150/5070-6B). Washington, DC: Author.
Federal Aviation Administration. (FAA) (current issue). Architectural, engineering, and planning
consultant services for airport grant project. (Advisory Circular No. 150/5100-14D).
Washington, DC: Author.
Note, required CFRs and FAA documents are freely available on the FAA Website. Internet
links are provided in the modules where the documents are applicable and in the Resources
content area along with links for supplemental materials related to aviation management.
http://www.apastyle.org/manual/index.aspx
Page 2 of 8
.
Suggested Supplemental Materials
Federal Aviation Administration. (FAA). (current issue). National Environmental Policy Act
(NEPA) Implementing Instructions for Airport Actions. (Order No. 5050.4B). Washington,
DC: Author.
United States Code of Federal Regulations. (CFR). (current issue). Title 49 part 23, Participation
of disadvantaged business enterprise in concessions. Washington, DC: Government
Printing Office.
United States Code of Federal Regulations (CFR). (current issue). Title 49 part 1542: Airport
Security. Washington, DC: Government Printing Office.
Federal Aviation Administration. (FAA). (2009–2013). Report to Congress: National plan of
integrated airports system (NPIAS). Washin.
Qantas is Australia's largest airline, founded in 1920. It operates both long-haul international and domestic routes under two brands: Qantas and Jetstar. The document analyzes Qantas' external environment using PESTLE and Porter's Five Forces frameworks. It also examines Qantas' resources and capabilities using the VRIO framework. While Qantas has a strong brand and reputation, it faces increasing competition internationally and has seen financial losses in recent years due to rising fuel costs. Recommendations are made to improve Qantas' strategic position.
Similar to Formal Recommendation Report - Final (8)
1. i
CriticalBaggage HandlingSolutionsfor Hartsfield-
Jackson AtlantaInternationalAirport
Key 2 Usability Research Consulting Firm Inc.
Makingitworkforyou
www.key2usability.com
Preparedfor:
Hartsfield-JacksonAtlanta
InternationalAirport
Preparedby:
AundreaMauldin
SeniorResearchConsultant
April28,2014
2. Hartsfield-Jackson Atlanta International Airport ii
Table of Contents
List of Figures............................................................................................................................................................................iii
Executive Summary.................................................................................................................................................................iv
Introduction.................................................................................................................................................................................6
Methods......................................................................................................................................................................................10
Results and Discussion.......................................................................................................................................................12
“In the Spotlight”..............................................................................................................................................................12
Baggage Handling Systems........................................................................................................................................12
London Heathrow Airport...........................................................................................................................................12
(IATA Code: LHR)..............................................................................................................................................................12
Background......................................................................................................................................................................12
Issues...................................................................................................................................................................................13
Improvements................................................................................................................................................................13
McCarran International Airport (IATA Code: LAS).........................................................................................14
Background......................................................................................................................................................................14
Issues...................................................................................................................................................................................15
Improvements................................................................................................................................................................15
Dubai International Airport (IATA Code: DXB)................................................................................................16
Background......................................................................................................................................................................16
Issues...................................................................................................................................................................................17
Improvements................................................................................................................................................................17
Dallas/Fort Worth International Airport (IATA Code: DFW).....................................................................19
Background......................................................................................................................................................................19
Issues...................................................................................................................................................................................19
Improvements................................................................................................................................................................20
The Passengers’ Perspective............................................................................................................................................21
Conclusion.................................................................................................................................................................................23
Recommendation...................................................................................................................................................................24
References..................................................................................................................................................................................26
3. Hartsfield-Jackson Atlanta International Airport
List of Figures
Figure 1 Baggage Facts for 2013....................................................................................................................................7
Figure 2 Dubai BHS..............................................................................................................................................................18
4. Hartsfield-Jackson Atlanta International Airport iv
Executive Summary
ccording to SITA’s The Baggage
Report, 21.8 million bags were
mishandled in 2013, costing the aviation
industry around $2.09 billion. With
passenger travel expected to increase
around 5%—and this is a very
conservative estimate—over the next few
decades; baggage handling is a shared
concern for airlines and airports. This
ongoing problem affects airports’ and
airlines’ profits and reputations. Airlines
have a more vested interest in resolving
this issue as they are solely responsible for
paying out claims to passengers for lost or
mishandled baggage.
This report aims to provide insight on
possible solutions for mishandled baggage
and related processes at Hartsfield-
Jackson Atlanta International Airport. Four
of the world’s busiest and fastest growing
international airports are included in our
investigative study. Airport locations
include: Dubai International Airport, Dallas
Fort Worth International Airport, McCarran
International Airport, and London’s
Heathrow Airport.
Key 2 Usability’s core objective for this
report is to gather data concerning areas
that are problematic in baggage handling
processes at all four airports. Then analysis
will be done on how each airport reacted
to its baggage issues via improvements
made to the baggage handling systems
and processes. Using the results from the
analyses of the four airports, Key 2
Usability will form a recommendation for
Hartsfield-Jackson Airport that provides
solutions to increase efficiency, speed, and
accuracy in its baggage handling
processes—creating a win-win outcome
for the airport and its passenger traffic.
A
“The measure of a
first-class baggage-handling
system is simple: can bags
reach their correct
destination as quickly, safely
and securely as passengers
can?
If the answer is no,
then, like a stack of
dominoes, an entire airport
operation has the potential
to fall flat on its face”
(Blackman, 2013, para. 2).
5. Hartsfield-Jackson Atlanta International Airport 6
Introduction
ccording to SITA’s The Baggage
Report, “21.8 million bags were
mishandled in 2013, costing the aviation
industry around $2.09 billion” (SITA, 2014,
p. 2). At the height of baggage
mishandling in 2007, the total of
mishandled bags peaked at 46.9 million.
This number has been reduced overall in
recent years with the help of advanced
technology and industry initiatives—but
more effort is needed.
With air travel continually increasing,
baggage handling is a shared concern for
airlines and airports. Jayaraman and
O’Connell (2011) confirm, “With passenger
traffic growing by 4.7 per cent per year
over the next two decades, baggage will
become a big issue for the industry”
(Jayaraman & O’Connell, 2011, p. 325).
This ongoing issue has great ramifications
on airports’ and airlines’ profits and
reputations. Therefore it is imperative that
airports invest in their technology
infrastructures to meet passenger
demand— Hartsfield-Jackson Atlanta
International Airport included.
The analysis done for this
recommendation report is set against the
backdrop of four rapidly growing
international airports. These locations
include: Dubai International Airport, Dallas
Fort Worth International Airport, McCarran
International Airport, and London’s
Heathrow Airport. This report provides
insights on possible solutions for
mishandled baggage at Hartsfield-Jackson
Airport by reviewing improvements made
to each airport’s baggage handling
processes.
At the heart of bag mishandling are
complex baggage handling processes
which include five key areas: check-in,
security, manual handling, arrivals, and
transfers. The bulk of bag mishandling
occurs during transfers. SITA confirms,
“Transfer bag mishandling is therefore the
main reason for baggage delays . . . .
transfer bags accounted for 45% of all
delayed bags files” (SITA, 2014, p. 9).
Tackling the complex issue of baggage
handling is difficult as no two airports are
alike—nor are their needs. However, they
do share some of the same external
influences such as changing weather
patterns, increased passenger travel, and
consumer demand for more information.
SITA confirms, “These pressures are
unlikely to ease as IATA forecasts there
will be a 31% increase in passenger
numbers between 2012 and 2017 to reach
3.91 billion” (SITA, 2014, p. 10).
A
6. Hartsfield-Jackson Atlanta International Airport
The report discusses the research methods
used to derive the information presented
here. A substantial part of this report’s
structure is centered on the “In the
Spotlight” section under Results and
Discussion as it showcases the four
airports under review in detail. This
section highlights the background, world
ranking for passenger traffic, issues, and
improvements for each airport concerning
baggage traffic and handling. Also
included is a supplementary section titled
“Passenger’s Perspective” for added
insight into the effect mishandled
baggage has on passengers and their
views on airline customer service. The next
section of the report summarizes the
recurring issues found at the four
international airports.
Lastly, using the data obtained from the
investigative study, Key 2 Usability makes
a comprehensive recommendation to
Hartsfield-Jackson Atlanta International
Airport regarding possible solutions for
mishandled baggage. The core aim of this
report is to provide solutions that
encourage speed, accuracy, and efficiency
in the baggage handling processes from
end-to-end at Hartfield-Jackson—making
it a win-win for the airport and its
passengers.
Figure 1 Baggage Facts for 2013
(SITA, 2014, p.2)
7. Hartsfield-Jackson Atlanta International Airport 10
Methods
his section details what methodologies
Key 2 Usability employed to obtain
the facts presented in this report.
Search Strategies included primary and
secondary resources. We used our
affiliation with Southern Polytechnic State
University and University of Georgia’s
consortium to pull credible sources from
academic databases such as ACM, IEEE,
and Academic Search Complete. Filters
applied when pulling sources included:
date ranges (with publication dates no
older than 1997), full-text, and scholarly
(peer-reviewed) journals. Putting a filter on
the publication date allowed for seeing
topic progression to present day. Our
search terms included: “baggage
management”, “baggage handling at
airports”, “lost luggage”,” baggage
handling systems”, “aviation”, “airport
management”, “security in airports”, “radio
frequency identification systems”, and
“RFID tags in airports”. Search strategies
to be used for pulling resources included:
Boolean Operators and Phrase Searching,
and Field Term searches.
Sources types used for this report
included reports, research papers,
academic journals, trade publication, and
magazines. Examples of these will include:
Journal of Airport Management, Fordham
Journal of Corporate and Financial Law,
Motion and Emotion, Air Transport World,
Mobile Radio Technology, International
Journal of Information Technology &
Management, MechanicalEngineering,
and Work.
Additionally we researched aviation
related organizations’ websites such as
International Air Transport Association
(IATA), Airports Council International (ACI),
and SITA as they have current statistics
regarding lost, stolen, or mishandled
baggage according to airlines and airports
by the year. We relied on their data as
SITA’s information is heavily referenced in
aviation related topics. The four
international airport’s websites were also
reviewed for statistics too.
Lastly, Key 2 Usability had the opportunity
to conduct an interview with Pete Bjostad,
VP Marketing with Cage Systems on
baggage handling systems by email. Mr.
Bjostad brings over 30 years of specialized
experience in planning, designing, and
implementing baggage handling systems
worldwide. The goal of conducting this
interview was to gain insight on the
planning and deployment of baggage
handling systems, stakeholder involvement
and RFID technology.
T
8. Hartsfield-Jackson Atlanta International Airport 11
Below is the list of inquiries contained in the questionnaire:
1. I noticed that for Cage’s BHS JFK project, American Airlines was the
owner of the terminal to be redesigned. Is there any difference in the
administrative process if the airport or the airline is the client? If the
owner is the airport, does the airline have any input as a stakeholder
regarding the design?
2. When doing the analysis of the existing BHS at an airport, what are
some common issues/hurdles that you run into? (E.g., Space
confinements or outdated technology)
3. Where do most of the bottlenecks occur within a BHS that usually
have to be addressed with your redesign or new design? Does the
amount of bottlenecks directly relate to if the current system in place
is manual, semi-automated, or fully automated?
4. Taken from under BHS Simulation & Modeling heading, “By validating
the systems operational capability, designers were able to ensure that
the system would meet current and future operational load
requirements”. How do you predetermine future operational load
requirements as passenger travel is expected to increase 31% through
2017—is there a specific formula used?
5. RFID technology – your thoughts on it – good, bad, too much of a
hassle to implement, not enough infrastructure for it or NFCs. Does
CAGE deploy this technology often? If not, what issues need to be
addressed for it to work properly?
9. Hartsfield-Jackson Atlanta International Airport 12
Results and Discussion
“In the Spotlight”
o stay abreast of technology and
competition in the aviation industry it
is critical that airports constantly make
upgrades and expand as needed to
accommodate increasing passenger traffic
and demand. The four Tier 2 (in excess of
25 million passengers per year) airports
showcased in this section are no
exception. No two airports are alike and
each has different issues and needs as will
be shown in the snapshots of each airport
listed below.
Baggage Handling Systems
To give a little background on baggage
handling systems (BHS) there are three
types: manual, semi-automated, and full-
automated. As these featured airports are
international and have a bigger budget,
most is either semi or fully automated.
There are three core tasks that all
baggage handling systems perform. The
first task is to get deliver luggage from
the check-in to the departing airplane, the
second is to deliver luggage from one
plane to another when passengers have
transferring flights, and the last is to
deliver luggage from arriving planes to
the baggage claim area.
London Heathrow Airport
(IATA Code: LHR)
World RankingforPassengerTraffic – 3
Background
Established as London Heathrow Airport in
1955, this aerodrome is situated on
approximately 3000 acres 14 miles west of
Central London in the Hillingdon Borough.
Heathrow has two runways that taxi an
average of 1200 flights daily totaling
469,552 for 2013. Five terminals take up
most of this metropolis servicing over 72
million passengers with 82 airlines going
to 180 destinations in 85 countries in
2013. The airport is a major transfer hub
for international travelers in Europe and is
home to British Airways (London
Heathrow Airport, 2014)
Heathrow’s baggage system is semi-
automated (some terminals are fully
automated and others are manual) and is
comprised of a total of 30 miles of
conveyor belts and 2.8 miles of tunnels
T
10. Hartsfield-Jackson Atlanta International Airport
with 44 baggage claim stops. From check-
in to airplane, the bag travels along the
conveyor belts and is scanned by barcode
before passing through security. Once the
bag has arrived at the appropriate gate, a
ground handler scans the bag tag again
for confirmation and is loaded on a cart
and driven to the plane.
Issues
As Heathrow is one of the world’s busiest
transfer hubs, it makes sense that transfers
are the area is where the bulk of baggage
mishandling occurs. In their article
Jayaraman and O’Connell (2011) reveal, “A
number of years ago at Heathrow, around
40 per cent of the transfer bags had to be
read manually using hand-held readers as
the scanners were unable to identify them,
while today, that figure has reduced to 25
per cent” (Jayaraman & O’Connell, 2011,
p. 326). To combat this issue, Heathrow’s
baggage handling processes overall still
need to move towards full automation.
Another challenge for Heathrow is proper
system integration. When new technology
is introduced to the existing network—not
all works well together. Regarding not
having adequate infrastructure in place
Jayaraman and O’Connell (2011) state,
“Heathrow is a good example of such an
airport, with some of its terminals still
using traditional baggage systems
while others are fully-automated. The
mishandling issues in such airports arise
due to poor coordination and improper
system integration” (Jayaraman &
O’Connell, 2011, p. 328).
Improvements
Since 2003, Heathrow has been invested
around $11 billion in expansion and
upgrades to its infrastructure. Opening in
2008, Terminal 5 has received multiple
accolades throughout Europe for its
design, scale, and technology. This is in
spite of its most notable moment during
opening week when it lost 42,000 bags
causing suspended check-ins and
cancelled flights. T5’s fully automated bag
system handles 53 million bags a year by
itself and boasts to have the largest
single-terminal baggage handling system
in Europe.
https://www.youtube.com/watch?v=Wn8qo
gHH9bM (AirportInternation, 2013)
Construction on the new Terminal 2 also
known as The Queen’s Terminal, is slated
to be completed around June 2014.
Anticipating 20 million passengers
annually, the terminal is designed to
optimize the efficiency of the airport by
11. Hartsfield-Jackson Atlanta International Airport
reducing transfer times and improving the
passenger experience. Although Heathrow
claims to have learned its lesson with T5’s
debacle, possibilities of a repeat loom for
Terminal 2’s opening day.
More improvements include upgrades to
the baggage screening equipment will go
from Standard 2 to Standard 3 to stay in
compliance with current regulations.
Additionally, the airport has plans to
completely rebuild Terminal 1 sometime in
2016, and Terminal 3 just received a $22
million upgrade to its passport control
and baggage reclaim areas. Key 2 Usability
chose London Heathrow Airport for review
in this recommendation report as it is a
major transfer, high traffic hub, with
similar baggage processing issues like
Hartfield-Jackson.
McCarran International Airport
(IATA Code: LAS)
World RankingforPassengerTraffic -23
Background
McCarran International Airport was
established under its respective name in
1948. It is the first airport in the world to
implement a fully automated baggage
handling system that utilizes radio
frequency identification (RFID)
technology—and the only one state side.
McCarran is situated five miles south of
downtown Las Vegas on 2800 acres in
Paradise, NV. This airport operates four
runways that hosted over 40,000 planes in
2012 averaging 928 flights daily.
The airport has a total of three
terminals—at this time Terminal 1 and 3
are dedicated to servicing public
passengers. According to the fact facts on
McCarran’s website, “Terminals 1 and 3
have a combined have a combined total
of twelve miles of conveyor belts that
transit bags to 31 baggage claim
carousels” (McCarran International Airport,
2013) Although only two out of three
terminals are operational, McCarran still
managed to serve over 41 million
passengers ranking 24th
in passenger
traffic in 2012. McCarran is home to
Southwest Airlines, Allegiant Air, and Spirit
Airlines.
Most of passenger traffic is either
incoming (destination) or outgoing
(origin). This is a leading reason why the
RFID technology has been such a success
at the airport. Because McCarran
International Airport is not a major
transfer hub, the RFID technology works
12. Hartsfield-Jackson Atlanta International Airport
better for them than it would at an airport
with more transfer traffic.
Issues
McCarran has suffered from many of the
bottlenecks that baggage handling
systems inherently come with from check-
in through screening to departure, arrival,
and claims. As the airport sees between
60,000 to 70,000 pieces of luggage daily,
it is critical to alleviate the pressure placed
on the system and ground handlers with
automated solutions.
The numbers fluctuate on the accuracy of
barcode readers, but the range is about
70% to 90%; meaning at least 6000 to
7000 bags are at risk for being
mishandled daily—now multiply that by
365. Up until McCarran decided to
implement the RFID pilot, it had a
manually handled bag system.
Improvements
In 2006 McCarran decided to be proactive
and be the first airport in the U.S. to
employ an airport-wide baggage handling
system using RFID technology. The goal
was to increase the accuracy and
efficiency of the baggage handling
process by moving from manual handling
to total automation. In Hutchinson’ (2004)
article Samuel Ingalls concurs, “McCarran
hopes to reduce the cost to airlines and
ease the frustration of passengers by
using an airport-wide bag-handling
system that will check bags by radio”
(Hutchinson, 2004, p. 43). FKI Logistics
based out of Danville, KY, was one of the
contractors for the three phase project
that span across two years.
Normally the responsibility and liability of
bag handling falls solely on the airlines
however, McCarran took the initiative to
manage all bag sorting processes itself as
“Furthermore, about 85%-90% of
passenger traffic at McCarran is
origin-and-destination, which
means a high percentage of those
bags are processed inside the
terminals and loaded onto the
561 or so daily departures rather
than being transferred from one
flight to the next—as is the case
at the majority of top 20 airports,
which tend to be connecting
hubs”
(Arnoult, Thomas, and Buyck,
2007, p. 38).
13. Hartsfield-Jackson Atlanta International Airport
the RFID technology was being
implemented. Douglas (2006)
substantiates in his article, “McCarran has
taken over responsibility for baggage
sorting from its airline tenants” (Douglas,
2006, p. 33). This improvement made bag
handling processes substantially more
efficient and simple at McCarran.
The progressive airport’s biggest tenant
Southwest Airlines was not initially on
board with the new technology as they
could not fully justify the extra cost. It is
interesting to note that in the first quarter
of 2006 Southwest mishandled over
109,000 bags at 35% increase over the last
year. Since then the airline has adopted
the newer technology and has realized
many benefits from it. The core benefit of
using RFID technology is that when
reading bag information on the conveyor
belt it does not matter what position the
bag is in the data can still be captured
accurately. This automation reduces the
number of bags that need manual
handling— not true for hand held bar
code readers.
In the summer of 2012, Terminal 3
underwent a complete renovation as part
of the RFID bag system expansion. The
new terminal now encompasses two
million square feet and is projected to
handle about 10,000 pieces of luggage
daily. Key 2 Usability chose to review
McCarran International Airport for its
aggressive stance on keeping up with
technology to tackle bag mishandling
issues. Hartsfield-Jackson Airport can
derive a lot of useful information
regarding useful methodologies for
tracking luggage accurately.
Dubai International Airport
(IATA Code: DXB)
World RankingforPassengerTraffic – 10
Background
Established in 1960 Dubai International
Airport is part of the United Arab Emirates
(UAE) conglomerate. Located in Al
Garhoud approximately three miles east of
Dubai, this airport sits on 8400 acres of
land. Since its opening Dubai Airport has
posted staggering statistics like welcoming
over 402 million visitors, operating over
3.8 million flights, and an average growth
rate of 15.5% annually—making DXB a
formidable competitor in the aviation
industry (Dubai International Airports,
2010, p.8).
Dubai Airport is home to world class
Emirates Airlines, FlyDubai, and Emirates
14. Hartsfield-Jackson Atlanta International Airport
SkyCargo. A total of 140 airlines touch
base with this airbase connecting to over
230 destinations globally. This airport is
comprised of three terminals that hosted
over 66 million passengers in 2013. The
building housing Terminal 3 for Emirates
Airline’s exclusive use, boasts the largest
floor space (over 1.5 million m²) and
baggage handling system in the world.
Issues
Dubai International Airport’s major issue is
continuous unprecedented growth. With
an annual growth rate of over 15% and
over 42 million transfer bags handled in
2013, it is a constant challenge to
accommodate the increase in passenger
traffic (SITA, 2014, p. 11). Furthermore,
DXB is projecting passenger growth to
surpass 100 million by 2020.
Because Dubai Airport is the transfer hub
for most major cities like Europe, Asia,
India, the amount of transfer traffic is
dense. This fact presents another set of
issues as transfer bags are under extra
pressure to make it to connecting flights
in a short turn-around time. SITA quoted
Bernd Struck, VP of Baggage Services at
dnata stating, “The challenge for dnata’s
teams is to bring these [transfer] bags
from the aircraft, put them through bag
sort and x-ray in the bag handling area
and return them to their connecting
flights in a turn-around time of 75
minutes . . . . We need sufficient input
capacity so bags can be put into the
system, dealt with for sortation etc., and
discharged again” (SITA, 2014, p. 11).
dnata provides ground, baggage handling,
and a host of other services to Dubai
Airports.
Improvements
Dubai Airport has made tremendous
strides in its bag handling processes and
tracking by incorporating more
automation. SITA further quotes Struck
stating, “dnata has made a lot of
investment in process and infrastructure . .
. . It is important we use as much
automation as possible . . . . We have
developed a lot of internal IT
infrastructure in order to optimize the
processes” (SITA, 2014, p. 11).
In order to get a handle on the airport’s
rapid passenger growth, Dubai contracted
Siemens based out of Konstanz, Germany,
to design and install the baggage
handling system for Terminal 3 making it
fully operational in December 2008. This
BHS sets the benchmark high in terms of
efficiency, accuracy, speed, and is envied
by many airports. Siemens took great care
15. Hartsfield-Jackson Atlanta International Airport
to ensure that the BHS’s performance
would not be compromised under difficult
conditions such as flight delays due to
inclement weather. Inclusive in the BHS is
RFID technology with 800 read/write
stations that can handle up to 15,000 bags
per hour.
Below is a snapshot of the scope and complexity of Dubai Airport’s BHS:
Figure 2 Dubai BHS
(Siemens, 2009, p. 4)
16. Hartsfield-Jackson Atlanta International Airport 19
The latest jewel in DXB’s crown, Concourse
A—part of Terminal 3—opened in January
2013, handling over 22 million bags and
50,000 flights serving 14.6 million
passengers in its first year. Concourse A is
the world’s only purpose built facility with
multi-level boarding for the Airbus A380.
Paul Griffiths, CEO Dubai Airports
summarizes, “And as we prepare for the
future, we are refining our business
processes and putting systems in place
that will allow us to meet the demands of
our rapid expansion . . . . and manage the
growing number of passengers” (Dubai
International Airports, 2014, p. 3).
Key 2 Usability chose to review Dubai
International Airport as part of this
recommendation report due to their rapid
expansion and passenger growth. Growth
is the impetus that drives necessary
innovations in processes, systems, and
infrastructure at DXB.
https://www.youtube.com/watch?v=Pu9K8
qCk0cY (Siemens, 2013)
Dallas/Fort Worth International
Airport (IATA Code: DFW)
World RankingforPassengerTraffic -8
Background
Established in 1974, Dallas Fort Worth
International Airport is the third largest
airport in the world according to land
space. Situated on approximately 17,000
acres, DFW is spread across four cities
including Irving, Euless, Grapevine, and
Coppell. This massive airport is notable for
its own zip code, police, fire protection,
and medical services on site. DFW’s seven
runways commanded over 670,000 flights
in 2013. Dallas Fort Worth Airport has five
terminals totaling 155 gates that 24
airlines share; with just over 200
destinations. American Airlines and its
regional affiliate American Eagle have a
large presence at the Texas hub
conducting business at four of the five
terminals in the airport (Dallas/Fort Worth
International Airport, 2014).
Issues
Dallas Fort Worth International Airport saw
approximately 60 million passengers and
15 million transfer bags in 2013. Ranking
8th
in passenger traffic this transfer hub,
the issue of how to properly deal with
transfer bags reappears (SITA, 2014, p. 12).
Again, concerns about bags missing
17. Hartsfield-Jackson Atlanta International Airport
intended destinations due to misread
information on tags, bottlenecks in the
screening system, and lack of
communication between ground handlers
becomes troublesome.
Another area for development at Dallas
Fort Worth is inter-airline bag messaging.
According to Kevin Smith, Assistant Vice
President of Customer Services at DFW,
“We estimate approximately ten percent
of interline transfers arriving at DFW
cannot be automatically sorted through
the baggage handling system, because no
bag source message was received from
the originating carrier” (SITA, 2014, p. 12).
Improvements
In recent years especially 2012, Dallas Fort
Worth International Airport has made
great strides to get a handle on bag
processes to ensure that bags meet up
with their owners as efficiently as possible.
Smith also confirmed, “ . . . our key
accomplishments in the way transfer bags
are handled include introducing lots of
automation in bag tracking – both hand-
held scanners and scanners in the
baggage system, plus a trial of radio RFID
bag-tags; faster belts; and more input
locations” (SITA, 2014, p. 12). Through its
Terminal Renewal and Improvement
Program (TRIP) several projects were
completed including Terminal A by CAGE
Inc. and Terminal B by Siemens with
Vanderlande Industries as service provider.
Key 2 Usability inquired about DFW for
this report as this is another great
example of a proactive airport keeping up
with technology in order to meet the
needs of the business.
18. Hartsfield-Jackson Atlanta International Airport 21
It’s happened to all of us. After a
particularly long and tiring flight, you
wait apprehensively near the
baggage carousel for your luggage
to appear on the conveyor belt.
As the last couple of unclaimed items
circle endlessly, you realize that your
bags somehow just didn't make it.
Thinking ahead to that important
meeting scheduled early the next
morning and knowing that the jeans
and sneakers you now are wearing
don't qualify as appropriate business
attire, you trudge angrily to the
airline baggage claim office. You
start feeling this trip could turn into
a disaster.
(Milo, 2006, Para. 1)
The Passengers’
Perspective
f a passenger’s bag is lost or delayed
the repatriation
process then begins
with filing a claim at
the airline claims
counter. Another
scenario could be if a
passenger makes their
connecting flight but
the luggage does
not—in this case most
of the work is done
behind the scenes at
the airlines to
reconnect the bag and
owner. Either scenario
precludes the bag
entering WorldTracer,
a global database used
by airlines for tracking
delayed or lost
baggage. This database has two sides that
constantly scrub each other’s lists for
reconciliation. One side contains reports of
lost baggage by passengers and the other
side reports lost baggage from other
agencies.
This process can be very lengthy
depending on the steps needed to reunite
the bag and passenger. The first stage can
last five days as the airline attempts to
send the bag to the passenger’s location.
If the first stage fails the
bag enters the second
stage which includes
being held at a search
location while further
attempts to locate the
owner are made for up to
21 days.
There is a lot of tricky
water to navigate
regarding how
mishandled baggage is
dealt with and how the
bag is returned to the
passenger. All the details
are not so clear cut. Most
of the rulings on these
cases start with the local
laws and regulations
where the mishandling occurred. Franks
states in his article, “Virtually everyone
traveling is doing so for a reason and has
a genuine need for their packed items”
(Franks, 2007, p. 736).
Key 2 Usability included this section as it
is imperative that Hartfield-Jackson
International Airport makes its passengers
I
19. Hartsfield-Jackson Atlanta International Airport
first priority. Their perspective of the
airport and airlines within directly affects
reputation, revenue, and future endeavors
for the establishment.
20. Hartsfield-Jackson Atlanta International Airport 23
Conclusion
recurring theme for the majority of
airports reviewed is the constant
challenge of increasing passenger traffic.
Transfer passengers and luggage
continues to be problematic for most
airports as this segment of traffic presents
its own set of challenges. Some airports
have a better handle on this than others
like Dubai International, whereas other
airports struggle more with this issue.
Another repeated narrative is the desire to
move away from manual handling of bags
to complete automation to improve
speed, efficiency, and productivity in end-
to-end baggage handling processes. In
order to achieve the full benefits from
automation, complete system integration
needs to occur with the current BHS and
new components. Heathrow’s Terminal 5
opening is a good example of what can
happen when infrastructures are not
properly merged.
RFID technology is proving to be a
logistically viable technology option for
baggage handling systems as its read
accuracy is 99+%—greatly reducing the
need to manually handle luggage. It also
can track a bag all over the globe in real
time. This allows for quicker updates and
alerts to ground handlers thus affording
them faster reconciliation of lost bags.
DFW and McCarran are taking the lead in
RFID enhancements.
As cost remains an obstacle for airports,
Lenior concludes, ”However fully
automated systems are not (yet) a feasible
solution for all airports, not only due to
cost or space limitations, but also due to
required flexibility in operation” (Lenior,
2012, p. 5904). McCarran International
airport stood out in this perspective by
taking responsibility for the cost and
management of its new BHS system.
A
21. Hartsfield-Jackson Atlanta International Airport
Recommendation
ey 2 Usability is making the following recommendations regarding improving Hartsfield-
Jackson Atlanta International Airport’s baggage handling system and processes:K
1. Update existing baggage handling infrastructure in the Domestic Terminal (west) to meet the
Maynard H. Jackson Jr. International Terminal’s (east) state-of-the-art bag handling
standards. Operating systems to be fully integrated include: check-in (weighing and
conveying), sorting, screening, explosive device systems (EDS), and tracking.
2. Ensure all systems mentioned above are regularly test for redundancy within bag handling
processes. In the event of a system failure, make sure alternate routes for baggage and
baggage handling information are ready for execution.
3. Upgrade all baggage screening equipment (except the International Terminal) from Standard
2 to Standard 3 to stay in compliance with current U.S. Transportation Security
Administration (TSA) regulations. We recommend Vanderlande as they have customized hold
baggage screening solutions.
4. Key 2 Usability strongly recommends a testing phase of six months on RFID technology to
see if it is a feasible option for Hartsfield-Jackson. The new International Terminal would be
the ideal testing environment as it has the latest baggage handling infrastructure available.
Our firm also recommends employing CAGE Inc. for RFID testing as they have an established
relationship with Hartsfield-Jackson through prior projects.
5. Testing phase will include:
a. Placing RFID tag printers at the check-in area in the International Terminal.
b. Installing RFID read/write stations along the existing conveyor system for accurate
tracking.
6. Compare read and tracking results at the end of six month trial between RFID and
existing bar code scanning processes—with special regard to transfer baggage
22. Hartsfield-Jackson Atlanta International Airport 25
Key 2 Usability is offering its services for
further research concerning RFID product
and service providers; contingent on
Hartsfield-Jackson’s decision to proceed
with RFID installation project
Complete integration in a
baggage handling project
takes an airport's disparate
systems, such as flight
scheduling and passenger
information systems, and
neatly joins them to one
another, yielding a system
that not only sorts and
conveys baggage, but also
provides tracking, tracing,
and detailed system
performance information.
(Heacock, 2005)
23. Hartsfield-Jackson Atlanta International Airport 26
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