The document outlines the features and functionalities of an online food delivery management system, highlighting its user-friendly interface, real-time order tracking, secure payment options, and menu management for restaurants. It details the order process from placement to delivery, including driver assignment and route optimization, aimed at enhancing customer satisfaction. The platform also emphasizes customer relationship management with high retention rates and 24/7 support.

1. MADHAV INSTITUTE OF TECHNOLOGY & SCIENCE, GWALIOR​
(Deemed To Be University)
(Declared under Distinct Category by Ministry Of Education, Government Of India)
NAAC ACCREDITTED WITH A++ GRADE
PROJECT MANAGEMENT AND FINANCING (1000005)
TOPIC – Online Food Delivery Management System
SUBMITTED BY: SUBMITTED TO:
Bhumika Sengar
(0901AI231021)
Mr. Khemchand Shakywar
(Assistant Professor)

2. Introduction to the Platform
Customers
Enjoy a wide selection of restaurants and cuisines at your
fingertips. Order with ease, track deliveries in real-time, and
manage your past orders.
Restaurants
Expand your customer base and reach new audiences.
Manage your menu, track orders, and communicate with
customers directly.

3. Key Features
User-Friendly Interface
Easy navigation and intuitive
design for both customers
and restaurant partners.
Wide Restaurant
Selection
Access to a diverse range of
cuisines and restaurants,
catering to various
preferences.
Real-Time Order
Tracking
Monitor the progress of
orders from placement to
delivery with real-time
updates.
Secure Payment
Options
Offer multiple payment
methods for customers,
ensuring secure and
convenient transactions.

5. UML DIAGRAM

6. Order Placement and Tracking
1 Order Placement
Customers browse restaurant menus, select items, and customize orders with special requests.
2 Order Confirmation
The system sends an order confirmation to the customer with estimated delivery time and order details.
3 Restaurant Preparation
Restaurants receive the order and begin preparing the food based on the customer's specifications.
4 Driver Assignment
The platform assigns a delivery driver to the order, based on proximity and availability.
5 Delivery Tracking
Customers can track the driver's location in real-time, receiving updates on the estimated arrival time.
6 Delivery Completion
The driver delivers the order, the customer receives their food, and the transaction is complete.

7. Menu and Restaurant Management
Menu Management
Restaurants can easily update their menus, add new items, and adjust pricing, ensuring their
offerings are always up-to-date.
Special Offers
Promote special deals, discounts, and promotions, attracting new customers and increasing
orders.
Order Management
Restaurants receive real-time order notifications, track order progress, and manage order
fulfillment efficiently.

8. Driver Dispatch and Optimization
Order Assignment
The platform assigns orders to
available drivers based on
factors like location, delivery
time, and driver preferences.
Route Optimization
The system optimizes delivery
routes to minimize travel time,
fuel consumption, and overall
delivery duration.
Real-Time Tracking
The system monitors driver
locations and adjusts routes
dynamically to handle traffic,
road closures, and other
unexpected events.
Driver Communication
The platform enables seamless
communication between
drivers and the central system,
ensuring timely updates and
efficient order fulfillment.

9. Customer Relationship Management
4.8
Average Rating
The platform prioritizes customer satisfaction, reflected in high average ratings and positive feedback.
90%
Customer Retention
Loyalty programs and personalized experiences contribute to a high rate of returning customers.
24/7
Support
Reliable customer support channels are available to address queries and resolve issues promptly.

10. THANK YOU