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FM Service Industry Perspective
This document provides an overview of facilities management from different perspectives. It begins by describing typical corporate structures for facilities management, including strategic, tactical, and operational levels. It then discusses the supplier base and key clients for facilities management companies in various European countries. The rest of the document outlines drivers for change in facilities management, defines what facilities management entails today, and considers what the future may hold for the industry.
FM Service Industry Perspective
- 1. By Celestine John D'Cruz.BHMCT, B.Com, MBA
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- 3. In thebeginning there was FM? Typical corporate structure The Supplier Base! Where in the World Why are people attracted to It? Understanding the business strategy What is Facilities Management Today? FM tomorrow? Management
- 4. What is IntegratedFacilities Management? Core Business Accounts IT Personnel Purchasing DistributionTransport Property & Facilities Focus on Core Business Reduced Costs Increased Flexibility Improved Service Quality Introduce Best Practice Establish a Vehicle for Change Drivers for Change
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- 6. Typical Corporate Structure Fleet Management ProjectsFabric Landscape Cleaning Catering Security M&E Operational Office Services Purchasing
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- 9. The Supplier Base SingleService Providers Management Buy-Outs
- 10. Key Clients inEurope UK 3COM AMEX BARCLAYS BANK BAT BP CSC EDS EXXONMOBIL BAE SYSTEMS IBM PERKINS BELUX IBM BP EWALS CARGO CARE JOHNSON & JOHNSON MEDICAL ASG JP MORGAN BANK LEVEL 3 HOLLAND IBM INTERPAY CSC PHILIPS BP MINDPORT TELEMEDIA NORWAY IBM PRICEWATER- HOUSE COOPERS SWEDEN IBM UPPSALLA UNI. SUN MICRO DENMARK IBM CSC BRUHN (CANON) ERICSSON FINLAND IBM ORACLE IRELAND IBM FRANCE SUN MICROSYSTEMS GE MEDICAL GE CAPITAL FLEET SERVICES LEVEL 3 PORTUGAL IBM PRICEWATER HOUSE COOPER GERMANY SFLB BERLIN BELL ATLANTIC JC AUTO (ASG) WACKER CHEMIE SUN MICRO DEUTSCHE BAHN ITALY ENI-AGIP IBM PHARMACIA SICOR GFT FERRE BULL PRUDENTIAL INFOSTRADA GREECE IBM BP/MOBIL PRICEWATER HOUSE COOPER TURKEY IBM ISRAEL IBM 3COM SPAIN CISCO BRITISH COUNCIL IBERDOLA BP/MOBIL SUN MICRO BANK OF AMERICA SOUTH AFRICA IBM EDS BAT SAB OLD MUTUAL INSURANCE ORACLE VODACOME SUN HOTELS SWITZERLAND SUN MICRO NOVARTIS
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- 12. Fulfilment Develop the Implementation Plan Provide &Manage the Working Environment Implement the Plan Manage & Operate the Estate Mission & CSFs Business Trends Financial Objectives Core/Non Core Direction Image Organisation Info Systems Performance Review Market Analysis Workplace Innovation Financial Risk Analysis Prepare Outline Brief Negotiate with Authorities Appoint the Team Risk Management Strategy Measurement Criteria Project Management Design Construction Procurement Control of Cost, Risk & Programme Marketing & Disposal Asset Management Estate Management Building & Services Management Change Management Statutory Compliance Environment Health & Safety User Satisfaction Measure Performance Understand the Business Strategy Property Strategy Identify the Options Procurement Route Lease vs Buy Workplace Development Develop the Development
- 13. FM Controls Integrated FacilityManagement Real Estate Services Design and Construction Facilities Management Site Services Lease Admin and Auditing Real Estate Reporting Asset Mgmt. Space Planning Construction Mgmt. Space Utilisation Strategies Engineering Services Workplace Consulting Client Interface Service Delivery Performance Operation Budget Accountability Contract Management Change Management Reprographics Mailroom Security Food Services Reception Telephonists Financial Management and Reporting Information Technology Vendor Management and Purchasing Technical and Environmental Support Human Resources Budgeting Billings Accounts Payable Work Control Data Warehouses Strategic Planning Purchasing Subcontract Mgmt Specifications and Applications Engineering Support Safety Training Quality Training Labour Relations Wage and Benefit Mgmt Staff and Transitions Help Desk Building Services Operations & Maintenance Cleaning Rearrangements Energy Management
- 14. Safe &Secure Healthy Comfortable Productive Energy Efficient Quality Building Environments World leader in creating and managing Quality Building Environments that are: By using global, expert knowledge of buildings to provide technologically advanced, innovative solutions
- 15. Facility OperationsServices: Operations & Maintenance Building Management Systems Systems Integration incl. Fire & Security Computerised Maintenance Management Financed Projects/Retrofits Energy & Environmental Control HVAC/Refrigeration Products Services
- 16. Services Understanding Client’s Business Needs ConsistentNational Approach Asset Management Business Continuity Energy Management
- 17. What is ‘FacilitiesManagement’ Today? Non-core Contracted Services Technical Maintenance Refuse Collection Carpark Management Public Infrastruture Maintenance Other Corporate Support Infrastructure IT Payroll Fleet Temp Staff Legal Workplace Related Asset Ownership Asset Management Property Management Facilities Management Technical Services Commodity Services
- 18. Roadmap IT Petrochemical Government Finance Manufacturing Pharmaceutical Telecommunication The Market Today Drivers Focus on Core Business Reduced Costs Increased Flexibility Improved Service Quality Introduce Best Practice Establish a Vehicle for Change Risk Transfer
- 19. What haschanged? Commercial PFI’s Asset Purchase & lease back Short term lets Globalisation People are the asset The Shared Service Business Unit Outsourcing: Are we only at the beginning?