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Flight Fiasco
Chris Chairez, Patti Hammond, Alex Peter, Steven
Schabacker
What would you do?
Flight Fiasco
• Mrs. Adele Griffith booked a roundtrip ticket
to Chicago
• She was late for her first flight
• Results in a "Change in Itinerary"-
Cancellation of both flights
• Bought one-way ticket to Chicago
• Return flight cancelled
• Had to buy additional ticket to go home
• Asked our airline for a full refund because
she missed her flight.
Buyer and Seller have a
responsibility?
Terms & Conditions
30 min
missing flight - "change in itinerary"
Refunds
Purchase of a ticket
Sellers: All passengers; timeliness; safety
Buyers: Timeliness
What CAN we offer the
customer?
• Offered a 50% off coupon
Justification
• Terms and Conditions must be followed
fairly
• Ms. Griffith does not qualify for full refund
• The offered coupon shows sympathy to her
situation
Sources
https://www.youtube.com/watch?
v=xbVw7entkxg&feature=player_embedded
http://johnnyjet.wpengine.netdna-
cdn.com/wp-
content/uploads/2012/03/Porter.jpg

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Flight fiasco presentation

Editor's Notes

  1. steve
  2. Steve
  3. PattiOur flight policy specifies the following terms and conditions: Passenger(s) must arrive no later than 30 minutes prior to departure to be allowed to check in and board flight If any portion of the ticket is not used, the remainder of the ticket is forfeited Missing any portion of a flight constitutes a “ change in itinerary ” Refunds are not issued for a “ change in itinerary ” Purchase of a ticket agrees to “ terms and conditions ” Once purchased. both parties are under contract by the “ terms and conditions ”
  4. Chris
  5. Alex